Iamsleepy Recensioni 

Very happy with the customer service that has been provided. Our order arrived with some missing parts and Mike was very quick to respond and resolve this for us. The Luna bed is we ordered looks great and is very solid. We are very happy with it and wouldn’t hesitate to order from here again.

Bed took a little longer than expected to arrive but the quality is great and was so easy to put together. When messaging the seller the responses were so quick. Just awaiting for the slats to arrive but so happy with it!

The bed is lovely and good quality. The order took a few weeks but I was aware of that before I ordered so not a problem. There was an issue with parcelforce but Mike was very helpful and got the order resolved.

Paid for a bed and mattress at the end of July, it’s now the end of Sept and still no bed/ mattress. Lots of empty promises about “it’s on its way” or “you’ll have the tracking link today” but to no avail. Complete scam. They’ve sat on over £550 of my money for 2 months.

Very poor communication and professional service standards.

Bed was over 2 weeks late with no updates unless chased, and the responses where one word or single sentence answers without a thanks or hello on the email just "I'm checking this now"

The bed itself finally arrived and was completely missing the bed slates and there were zero instructions on how to put the bed together

We are still chasing this with little to no response.

Beautiful bed delivered within reasonable timeframe , thank you! Great Customer Service

SCAM – DO NOT BUY FROM THIS COMPANY

This company is a scam based on my experience.

I paid £229 for a complete children’s floor bed on 16 August. For more than a month I was given excuse after excuse and multiple false dispatch promises.

When I eventually tried to cancel, the seller persuaded me to keep waiting and told me I would “100% get what I paid for.” He also promised an additional gate and repeatedly pressured me to remove my negative Trustpilot review.

What eventually arrived?

14 pieces of timber.

That is it.

No complete bed.
No instructions.
No fixings.
No proper assembly holes.
Some pieces are cracked.

My two-year-old daughter has been sleeping on a mattress on the floor for over a month while I waited for the bed this company repeatedly promised me.

I have now reported the transaction to American Express and will be reporting the company to the relevant consumer authorities.

Avoid this company. In my experience this has been an outright scam.

Delivery took longer than expected (5 weeks from order) had some issues, but customer service were really helpful especially Mike and got the issues resolved for me. The bed is really good quality too.

Great customer service and well made bed . Recommend

Very good communication and will use this business in the future
Excellent customer support and fast refunding with Klarna

Fantastic customer service! My daughter absolutely loves her new bed from I Am Sleepy. The transition from her cot bed was completely seamless ❤️

The Delivery was late but value for the money for the bed we’ve purchased is truly unbeatable. Similar beds with gate stands 100 quid more!

We had a small issue with the bed and they fixed it with no hesitation. Really kind and friendly service

I purchased a floor bed for my toddler. The customer service was great and helped me with any questions I had. The quality of the bed is great, very sturdy and solid. My son adores it!

It’s a scam. Do not order from this website. Luckily my bank has given me the money back they scammed me out of. Constantly delaying delivery date, spent almost £300 and never got the money back. Spelling of all the emails is completely wrong and everything felt off as soon as I paid.

Extremely poor experience – avoid

Unfortunately, my experience with this company has been appalling.

It has now been over a month since I placed my order and I still do not have it. Throughout that time I have been given repeated assurances, changing delivery timeframes and promises that someone will “check and let me know”, only for days to pass with no further communication.

The tracking information has also done very little to reassure me. I have repeatedly been told that tracking would update or become active, yet the information provided has either been unclear or has not matched what I was being told directly by the company.

The most frustrating part has been the communication. Each time I chase, I seem to receive another reassurance or estimated timeframe, but very little in the way of concrete, verifiable information about where my order actually is.

I was initially concerned about whether the company was legitimate, and unfortunately the way this order has been handled has done very little to reassure me. I have since seen reviews from other customers describing similar issues with delays, tracking and communication, which is particularly concerning.

I don’t leave reviews like this lightly, but after more than a month of chasing and repeatedly being told that an update is coming, I think other potential customers deserve to know about my experience.

Based on my experience so far, I absolutely would not recommend this company.

If my order eventually arrives and the company resolves the situation properly, I will update this review accordingly.

Reading other people reviews im not convinced ill even receive a full bed!

We wish we had never used this company!

*************************************
Updated as agreed.
Bed finally arrived, given a 50% refund. Communication around refund and resolution was prompt.
Had to chase for instructions.
Quality of bed is good.
Asked to change to a green review - however, 3 star yellow is more accurate.

Thanks

**PLEASE AVOID AT ALL COSTS**

I placed an order at the end of July and have just received my second delivery, after having to chase the company multiple times because I genuinely feared I was being scammed.

Unfortunately, my concerns have not gone away. I now have two heavily damaged boxes containing what I can only describe as random pieces of wood and I still don’t have anywhere near enough parts to actually build a bed frame!

To make matters worse, I have received no instructions and no fixings, so I have absolutely no idea how many more parts are still missing or even whether I have received the correct components.

It is now late August and, after nearly a month, I still don’t have a usable bed. The whole experience has been incredibly frustrating and the customer service has been shocking.

At this point, I simply want a full refund

If you’re considering ordering from this company, I would strongly recommend thinking twice

**PLEASE AVOID AT ALL COSTS**

Had such a great experience with the customer service at I Am Sleepy, particularly Mike who was so helpful throughout. I needed to arrange a return after changing my mind about a bed, and he was really understanding and flexible in helping me get it sorted. Communication was clear, replies were really quick and everything was handled in such a friendly and personal way. Really appreciated Mike’s help and how easy he made the whole process!

Update: 8th Sept.
Spoiler alert. I wasnt wrong. I've been asked to remove the review however I felt like an update was more fitting.
After many promises of a bed, the tracking never budged from Poland. I was then promised another day but the drawers would then arrive 3-5 days later. I'd lost faith by this point and requested a cancellation.
Customer service very responsive, no issue there and I can say that I have now received a full refund. For that, I will up my review to 2 stars.

Happy to be proven otherwise, but as of the 24th Aug I have still not received my item.
Payment was taken on the 4th August.
I was promised tracking information, which did eventually come through but the goods have not be handed across to the shipping company, or the tracking hasnt been updated.
I've emailed customer service and will await a reply and happily update this review if I feel it needs to reflect better.

Final update:
The bed arrived and once assembled is lovely and good quality. Shame the delivery was not as good as it should have been.

Update: since the original customer service review I have unfortunately had to wait a long time for the bed to arrive. I was told they were 2 weeks behind and said I would have the bed in 14 days. I am now on days 16 and still no bed or date of when I will have it. Very upsetting.

Very helpful customer service. I accidentally ordered the wrong bed and contacted them via email to get the correct bed. They were quick to respond and very helpful.