Purchased Normantec Elite $1800 over 3 weeks ago. Delivery said 2-8 days. Company is difficult to contact. No telephone numbers. Non-committal email from them to say they will tell me when order on it... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I recently got the hyper volt 3 pro, It came with a scuff or some type of damage on the heated head attachment. After getting in contact with a representative they were able to ship me a new head. I t... Leggi di più
We own several Hyperice products and they are all great. The Venom back internal battery finally wore out after 5 years. Although the battery is not replaceable, the customer service rep was very help... Leggi di più
I own several products from Hyperice and Normatec & usually don’t have any problems with them. I recently purchased a venom 2 back belt and it’s amazing, but a few months after I got it the vibrat... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself. Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Informazioni di contatto
Irvine, Stati Uniti
- customersupport@hyperice.com
- hyperice.com
4,1
Molto buono
590 recensioni
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very helpful customer service
11 novembre 2021
Non scritta su invito
I had a battery that wouldn't hold a…
I had a battery that wouldn't hold a charge and they were quick to replace it with a new one. I had intentions of paying for the replacement, but without hesitation they offered one free of charge. The support agent who helped me, Jasmin, was great. Very prompt and efficient.
10 novembre 2021
Non scritta su invito
Helpful therapeutic knee device
The knee device works well and is helping my recovery from injury and meniscus surgery. It is way overpriced.
2 novembre 2021
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Customer support is unprofessional
Customer support is unprofessional and gives you the runaround. Received my order and had an issue with a defective part, support said it could have been from delivery. Box was not damaged and it was evident that the attachment had been messed up in the manufacturing process. Returned for refund. I'll go with another company.
28 ottobre 2021
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Risposta di Hyperice
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and inform you that in 2023 we completely revamped our Customer Experience department and hope that we can earn your trust back in the brand.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: customersupport@hyperice.com
Jared made my return so easily and I…
Jared made my return so easily and I received a new one so very fast. This company has wonderful customer service.
25 ottobre 2021
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I called for a malfunction of a…
I called for a malfunction of a Hypervolt machine, and Cristina was efficient, transparent, and helpful. I'm really please they are going to solve my problem in a timely matter
20 ottobre 2021
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Hyperice helps out Veterans
Chris in customer support was awesome. He explained all the units I was interested in. Which made my decision easy. Just bought the Hypervolt Plus! He also told me about the Hyperice Veterans Discount and how to apply it. Thank you to Hyperice and Chris for your support of Veterans.
15 ottobre 2021
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Risposta di Hyperice
Steffen, Product safety is our number one priority here at Hyperice. All of our products go through rigorous safety, quality, and prevention testing.
Awesome customer service.
21 settembre 2021
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First class professional answers all my…
First class professional answers all my questions .
14 settembre 2021
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Great customer service on their support…
Great customer service on their support department. Though this is my second issue on my Vemon back, they are very responsive to handle and correct the problem.
13 settembre 2021
Non scritta su invito
Overall great experience
Overall great experience, amazing customer service
9 settembre 2021
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Ordered from hyperice UAE
Ordered from hyperice UAE
Haven't received my shipment
With highly priced massage gun they should have chosen a professional and reputable courier company but they chose cheap courier company which don't value the time and commitment
Hyperice should know that most of their buyers are either athletes or massage therapist and they need their product asap to recover or protect themselves from injury
On the other hand the customer chat reply is very very slow on hyperice website
P.S this review is not about the product but about the service I received
After buying an expensive and reputable massage gun I was expecting a quality service
23 agosto 2021
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Risposta di Hyperice
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience.
We wanted to personally reach out to apologize for this experience, inform you of the extensive work we have been doing to improve our overall customer support, and hope to earn your trust back in the brand. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: customersupport@hyperice.com
What a Great Product
What a Great Product
After I was able to actually use the Hyperice at the Road Runner Store in Cherry Hill, NJ I found it to be quiet and in a very short time relieved pain in my shoulder to a substantial degree. Hopefully the great experience will continue when my hyperice plus arrives.
17 agosto 2021
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Hypervolt plus
Hypervolt plus has been a great addition to my workouts. Customer service team is very responsive and knowledgeable. The original one I bought did come with a manufacturer defect, but hyperice was quick to send me a new one.
10 agosto 2021
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Love my HyperVolt Go
Love my HyperVolt Go. The device broke and would cut off 45 days after purchase. Contacted customer support and they sent me a new device.
10 agosto 2021
Non scritta su invito
Fast response and delivery
28 luglio 2021
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I have never owned a better device for…
I have never owned a better device for pain relief and muscle relaxation.
15 luglio 2021
Non scritta su invito
I had a broken motor mount
I had a broken motor mount. Had it shipped in on Wednesday and it was on my door step on Saturday. Great customer service and a quick turnaround on the repair! Love my HyperVolt
13 luglio 2021
Non scritta su invito
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