HSL Chairs - Brighton Recensioni 

We recently purchased a chair from HSL in Hove and, although our chair hasn’t arrived yet due to the lead time, I wanted to leave a review based on the exceptional service we’ve received so far.

After spending a day visiting other furniture shops and feeling completely overwhelmed by the amount of information and options, walking into HSL was a breath of fresh air. Meg immediately put us at ease, and as soon as we were in her hands, we knew we had found the right place and were making the best choice.

We left that first visit with a quote, but over the following weeks we had several conversations as we considered our options. When we changed our minds about the model, Meg re-quoted everything quickly and arranged for additional fabric swatches to be delivered incredibly fast, which made the decision process so much easier.

Meg wasn’t in store when I returned to complete the purchase, but her colleague picked everything up seamlessly and was excellent in handling the final stage of the sale. The whole experience has felt professional, knowledgeable and genuinely customer-focused.

The chair may still be on order, but my confidence in HSL as specialists is already complete. Thank you to Meg and the Hove team for turning what could have been a stressful purchase into such a positive experience.

This review relates only to the service we received at the HSL store in Hove. The chair we ordered is still on its way so can't comment on that.
We visited the store with my 95 year old father in law to find him a chair that was easier for him to get out of. Although he liked the first chair he found the Manager(?) made sure that he tried several others to ensure it was the best one for him. She spoke directly to him, i.e. not just to us to ensure that she understood that he was the customer, not my wife and I, although she did, of course, discuss issues with us too. Having taken two years to convince him to try out some chairs it was great that it was such a friendly and positive visit.

Great service by staff.Clare was very friendly and helpful with no rush to decide. Good selection from which to choose.

Josh was brilliant! Superb service

Very informative discussions with Megan regarding a recliner chair. Many options covered to ensure the best choice was made.
Megan was professional, knowledgeable, friendly and sensitive bearing in mind the chair was being purchased for medical reasons.
Totally unpressurised.

Every thing about our experience with HSL was first class. Kerry was extremely helpful, knowledgeable and friendly. The delivery guys were great and we are delighted with our new furniture.

The staff were absolutely amazing, they knew what was needed even before we did. So friendly

My partner and I visited your store in Newtown Road Hove three times. We were welcomed very warmly by Meghan, Joshua and Kerry who were all very helpful and knowledgeable about your furniture. We made purchases totalling more than £6000-00 and then brought a friend in who also made a purchase. We did not feel under any pressure to buy and the whole process was relaxed and enjoyable.

Loving the stress less chair. Jason and Ashley where very helpful and respectful of my property, They kept me informed with delivery times.

Recently took delivery of a chair ordered from Brighton shop. Delivery by Jason and Ashley, prompt, polite and efficient. We needed to postpone original delivery slot and the organising agents were extremely helpful, personal service, speaking to a real human being!
The showroom staff in Hove are knowledgeable and helpful. This is our second purchase from HSL which must be a recommendation in itself.

Great delivery from 2 very friendly and helpful guys; Jason and Ashley. They had to remove wheels of the fab Stressless office chair to fit through a rather narrow door, but did so without any problem, and were very keen to do the job propely.

Kerry was amazing, she was patient and through
Good choice at the store which was clean and tidy, the loos we’re also very clean as we had to use them

Really excellent service at HSL in Hove.
It was a delight to shop here for a Stressless chair and receive such amazing service from Claire.we we made to feel welcome, there was no sense of being rushed. We were given really useful information and all questions were answered in a helpful manner.
It is unusual ( sadly ) te receive such genuinely helpful service these days.
Thank you Claire for making the purchase of our first Stressless chair such a positive experience.

The staff were very helpful and knowledgeable and we felt very welcome. Also, the assistant, Kerry, went far beyond what was required.

Our delivery from HSL Chairs took place today. I received several useful updates during the delivery process, including a phone call from our driver, Jason. I felt valued throughout the process and had plenty of warning to ensure everything was ready for the delivery. Jason and Ashley delivered my chair with great care and attention to detail. Jason was especially helpful and friendly. A great delivery experience!

Friendly, knowledgeable, helpful staff.

Lovely welcome. Choice of seats to try. Many fabrics to choose from. All questions answered immediately. Good knowledge of products. Told there would be a follow up telephone call with delivery date etc.received official receipt by post a couple of days later.

Helpful staff despite product pricing and delivery problems all amicably resolved.

Very professional, friendly staff, lovely showroom, easy parking.