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Scopri cosa dicono le persone

Valutata 2 stelle su 5

We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Leggi di più

Valutata 5 stelle su 5

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Leggi di più

Valutata 5 stelle su 5

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

673 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(673)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Pamela has been amazing!

Pamela has been amazing! Great service and would recommend to everyone I know. Thanks for all your kind assistance Pamela and I’ll be sure to ship again with yourselves very soon on the next project.

26 giugno 2023
Non scritta su invito
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Risposta di houseof

Thank you for sharing your experience with us and with our customer service team! We really appreciate it Adam. We're excited to help you with any future projects you have in mind! :)

Valutata 5 stelle su 5

Houseof is a company that is reputable and trustworthy. Excellent in customer care and service.

Houseof has truly made a a big difference in my trust with shopping online. Despite being a small but growing company I highly recommend Houseof products to others. Their products are amazing and beautiful. I bought a Floor Lamp of theirs through Amara Living UK and the item was exactly what I imagined. I am really excited about the innovation of their products and the quality of the parts which is also available through their website. Pamela of Houseof has been very diligent in helping to assist me with parts that were of accidental damage on my part. Their response is punctual and surprisingly fast. They are upfront and no gimmicks about this growing company. I wish Houseof all the very best in prosperity and future growth. I highly encourage their products, truly exquisite and very much suited to my taste in modern lighting fixtures. Speak to Pamela by email, she is wonderful to work with on remedying concerns. Best wishes to Pamela.

8 giugno 2023
Non scritta su invito
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Risposta di houseof

Wow! This makes our heart expand from happiness! Thank you so much for your kind words Eugene. Will definitely pass this on to Pamela! We are one hard working small company that works tirelessly to meet all of your expectations and we are happy that we reflect that! All the best from Houseof x

Valutata 5 stelle su 5

Order as specified and very quick response time

We got the order and it's as specified.
The only problem is that we got it in 2 different packages on different days and we weren't informed in advanced so we were a bit worried initially when the first package arrived with only one part of the order.
But (!!) The response from the store was amazingly fast and helpful so we have to give them all the credit.
It is appreciated.
We will order from the store again

7 giugno 2023
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Risposta di houseof

Hey Oshra,

We offer our sincere apologies for the unpleasant experience you had while dealing with us. Our aim is to exceed your expectations by providing superior service.

We understand that you had an unsatisfactory experience and appreciate you for emailing us pictures of your order. Rest assured, we are diligently working behind the scenes to resolve this issue as soon as possible.

We appreciate your patience and understanding. Our customer service team will get back to you as soon as possible.

Best wishes,
Houseof Team x

Valutata 5 stelle su 5

Fantastic Company & Fantastic Lamps.

What a great company. I stumbled across them and pleased I did.

The quality of the lamps are fantastic. Superbly packaged. Arrived quickly and informed/updated with every step of the order process.

I would definitely use again and highly recommend.

21 maggio 2023
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Risposta di houseof

& what a fantastic review! Thank you so much, we really appreciate it :)

Valutata 5 stelle su 5

Loved my product

Loved my product. A cut above the rest of wall lights if looked at. Well designed and made. Good quality

3 maggio 2023
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Risposta di houseof

Thanks Gillian! We're so pleased to hear you love your wall lights :)

Valutata 5 stelle su 5

Highly recommend

Prompt delivery, beautiful product, helpful customer service

20 febbraio 2023
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Risposta di houseof

Thank you so much for taking the time to leave this review, we really appreciate it!

Valutata 5 stelle su 5

Prompt delivery

Prompt delivery, great quality products at a fair price.
Very impressed overall

8 maggio 2023
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Risposta di houseof

Thanks Ben, we really appreciate it :)

Valutata 5 stelle su 5

everything was packed beautifully

everything was packed beautifully. It was a gift and they are so happy with the product.The email comms from ordering to shipping were brilliant. We love HouseOf!!!!!

2 maggio 2023
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Risposta di houseof

Hey Emma, thank you so much for your kind words! We're so pleased to hear you were happy with the service provided.

Valutata 5 stelle su 5

Great lighting and great service

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they look so good and give pleasure each time I walk into their spaces and see them lit or unlit. My sister in Scotland jumped at the sale lights information I sent her and got her perfect dining room light too.

26 aprile 2023
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Risposta di houseof

Thank you so much for taking the time to leave us a review. This is all really great to hear. We hope you and your sister enjoy our lights! X

Valutata 1 stelle su 5

I had sent a message asking for the…

I had sent a message asking for the colours of the table lamps - they sent just red. 4 red lamps realllyyyy????

19 aprile 2023
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Risposta di houseof

Hi Tola. Thank you for reaching out. I can't see any messages on our system under the email given unfortunately. Could you please reach out to our team on help@houseof.com so they can help rectify your issue please? Thank you

Valutata 5 stelle su 5

Super helpful

Really communicative, super helpful, would reccomend.

25 aprile 2023
Non scritta su invito
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Risposta di houseof

Lovely to hear that! Thanks for leaving us a review Donna x

Valutata 5 stelle su 5

I love their products

I love their products, have had lots of lovely comments from my friends. The companies after sales device goes above and beyond, respond very quickly won’t hesitate to purchase more

14 aprile 2023
Non scritta su invito
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Risposta di houseof

Oh and we love this review! We are thrilled to hear that you are enjoying our lights and appreciate your feedback. Keep it coming! x

Valutata 5 stelle su 5

Excellent customer service & products…

Excellent customer service & products are beautiful! Pamela in customer services was especially attentive & went above & beyond to provide a solution for my enquiry. Wouldn’t hesitate in buying from them again for my next project!

12 aprile 2023
Non scritta su invito
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Risposta di houseof

Hey Caroline. Thank you so much for taking the time to leave us a review! We'll make sure the feedback is passed onto Pamela. Enjoy your products :)

Valutata 5 stelle su 5

Serious business!

Bought and returned a lamp due to the style not suiting our home. Kind and helpful customer service (Pamela, shout out to you!), especially since I was worried my package had been lost during the return process. Would buy again.

10 aprile 2023
Non scritta su invito
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Risposta di houseof

Hey Tina, thank you so much for taking the time to leave a review. We'll make sure this feedback is passed onto Pamela :)

Valutata 5 stelle su 5

Great light

Great light! I’m in love with it, the quality and price were amazing

13 marzo 2023
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Risposta di houseof

Hi Billie. Thank you for taking the time to leave us a review. We really appreciate it. Enjoy your pendant!

Valutata 5 stelle su 5

Really smooth order

Really smooth order, lovely well designed lights. Altogether an excellent experience, thank you

29 marzo 2023
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Risposta di houseof

Thank you for taking the time to leave us a review. We're glad you liked your purchase and everything ran smoothly :)

Valutata 1 stelle su 5

Parcelforce didn’t even ring my bell I…

Parcelforce didn’t even ring my bell I was home, no redelivery option, missed the chance to get it fitted by my handyman, now it’s waiting to be collected and no redelivery option.

20 marzo 2023
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Risposta di houseof

Hi there,

Thank you for reaching out.

Parcelforce do normally attempt to deliver 3 times before returning the parcel back to us. Have they tried to deliver again since?

If you contact our team on help@houseof.com we'll be more than happy to assist. Sorry for any inconvenience caused!

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