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Scopri cosa dicono le persone

Valutata 2 stelle su 5

We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Leggi di più

Valutata 5 stelle su 5

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Leggi di più

Valutata 5 stelle su 5

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

673 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(673)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

An amazing company with beautiful…

An amazing company with beautiful design. I accidentally broke one of my globes (feature of the light) and they sent me a replacement, free of charge! Wonderful service that is rare these days. Will definitely purchase from them again!

23 agosto 2023
Non scritta su invito
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Risposta di houseof

Really sorry about the issue you had with your globe being broken , but we're extremely happy you love it and that it's fixed! Thank you so much for the review Kate! Houseof x

Valutata 5 stelle su 5

Great design, great service

Great design. Good price. Great service- delivered on time. Hope it is a quality product , love our new lamp

13 agosto 2023
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Risposta di houseof

Thanks for the lovely feedback, Margaret! Love hearing you love your new lamp, enjooy!! Houseof x

Valutata 5 stelle su 5

Great product excellent customer service

I have bought a few lights from Houseof at this stage. It can be a bit tricky with delivery costs to Ireland outside the UK but still worthwhile. They have a great eye for design and have pieces in a bigger range of colours and finishes. Product aside their customer service has been better than any company I have encountered. There was an issue with a light (broken by my child), when I emailed asking how I might replace the relevant part they immediately offered to send a replacement. As I am in Ireland I asked if I needed to cover any additional shipping costs and it wasn't needed. Everything was sorted immediately, no questions asked. Would totally recommend.

16 agosto 2023
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Risposta di houseof

LOVE hearing this Roisin, thank you very much, it has made our day! Many thanks for your words about our customer service team, we'll make sure they're passed on!

Valutata 5 stelle su 5

The light I purchased is absolutely…

The light I purchased is absolutely stunning and customer service is amazing. I first found the light through a podcast recommendation. I couldn't at the time find a home for a lamp, but when we redesigned our bedroom I knew the style would be perfect. I would not hesitate to recommend the products and customer service. Thank you so much House Of.

15 agosto 2023
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Risposta di houseof

Thank you for taking the time to leave your kind words! You're most welcome, we are pleased to know that you have had a great experience with our Houseof team and that we matched your preferences of the lamp design you wanted! All the best! x

Valutata 5 stelle su 5

An interior designer’s dream company

We're an Interior Design Studio and we bought x3 Brass pendants to place over our client's newly installed basement bar. They were absolutely what we were looking for in the space - they're slimline but with the addition of the disc they make an impact.
They're a nice, shiny brass (not brushed) and that was the finish we wanted to introduce to the bar area. We love how the bulb is reflected on the underside of the disc, creating a bright but still diffused light.
And last, but not least, we love how Houseof’s packaging is plastic free/recyclable and they're doing everything they possibly can to put being climate friendly at the forefront of their business.
We're looking forward to using more of Houseof's range in future projects!

25 luglio 2023
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Risposta di houseof

Thank you for your lovely dedicated message to Houseof company! This makes our hearts melt. We can't wait to see you purchasing again from us! Best wishes from us! Houseof xx

Valutata 5 stelle su 5

Fantastic light shade

Fantastic light shade, very quick delivery. Would highly recommend.

17 luglio 2023
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Risposta di houseof

Thank you for your time leaving a lovely review like this. Houseof x

Valutata 2 stelle su 5

extension lead… because I believed the lead was a brought pink showed in your picture

The reason I ordered the extension lead the photo showed a very brought pink lead that's why I paid the high cost unfortunately it was a very different colour very pale washed out pink not as shown so very disappointed I was going to order the green one I am not taking the chance I am sure I will be disappointed

13 luglio 2023
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Risposta di houseof

Hey Jane, thanks for taking the time to leave us a review.

As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services! We're extremely sorry for the inconvenience with your pink extension lead and we would love to investigate this for you with the quality team. 😔️

We normally offer a replacement after customers emails us on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly! If you wish please email our team at help@houseof.com

Once again please accept my apologies for this experience and I hope you give us another chance in the future!

Valutata 5 stelle su 5

AMAzing product

AMAzing product - quality was exceptional - package A1 delivery super fast I might order a few more xx I love them that much xx

11 luglio 2023
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Risposta di houseof

We'd love to see you purchase again from our company Rachel! Pleased to know that you loved the quality of our product! Houseof x

Valutata 5 stelle su 5

Very high standard

High standard. Very straight forward online purchase. Product arrived quickly. I would definitely shop with Houseof again.

20 luglio 2023
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Risposta di houseof

Great to hear Wendy! We are so pleased you like them. We hope to see you again soon. Houseof x

Valutata 5 stelle su 5

Shipped quickly

Shipped quickly, was packed well and was exactly what I was expecting.

14 luglio 2023
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Risposta di houseof

A fabulous review! Thank you so much for your feedback!😍️

Valutata 5 stelle su 5

Brilliant customer service

Amazing customer service. Always so helpful and super efficient. Can’t praise them enough.

20 luglio 2023
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Risposta di houseof

We are so pleased that you are happy Rose! Thank your for your kind words, means so much to us! Houseof x

Valutata 5 stelle su 5

Outstanding support and assistance.

I purchased a lamp from HoF two years ago, and unfortunately, last week during a strong wind in London, the lamp toppled over, causing the shade to break. As the lamp held sentimental value for me, I decided to reach out to HoF's customer service to inquire about purchasing a replacement shade.

I was pleasantly surprised by the exceptional service I received from HoF. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient. Not only did she respond to my email promptly, but she also went above and beyond by offering to send me a new shade without any additional cost. I was truly speechless and left with a highly positive impression of their dedication to customer satisfaction.

I cannot emphasise enough how impressed I am with the level of service provided by HoF. Their swift response and generosity have made me an extremely happy customer. I am grateful for their outstanding support and assistance.

Once again, I extend my heartfelt thanks to HoF, especially Pamela, for their remarkable service.

17 luglio 2023
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Risposta di houseof

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! x

It warms our hearts to receive such lovely feedback!

We're thrilled that our product and customer service have exceeded your expectations and we're grateful to have earned your trust.

Thank you for choosing Houseof x

Valutata 1 stelle su 5

The limited communication

The limited communication, only email and no one to call , it took 3 days to get the correct answer .

3 luglio 2023
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Risposta di houseof

Hi Tony, thank you so much for letting us know about your experience with our customer service team.

We're really sorry that you had a frustrating time trying to reach us.

Our team is available Monday to Friday at help@houseof.com for customer support. We prioritize customer satisfaction and aim to resolve issues quickly via email. We take customer satisfaction very seriously, and we're committed to making things right as quickly as possible.

We know how important it is to have reliable support when you're making a purchase, and we're sorry we didn't live up to your expectations. We're working hard to improve our customer support system so that we can communicate with you more efficiently in the future.

Thanks again for your feedback, and please let us know if there's anything else we can do to help!

Valutata 5 stelle su 5

It was a first time shopping experience…

It was a first time shopping experience with houseof and was worth it as it’s been easy, fast and straightforward. The quality and design of the desk lamp is something I have been looking for and the sale price made it even more appealing.

11 giugno 2023
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Risposta di houseof

We are so happy that our company has provided you with the desk lamp that you have been searching for! Hope to see you purchase from us again! Houseof x

Valutata 5 stelle su 5

Great customer service

Bought a light which is great but I smashed a glass shade, HouseOf immediately sent a new one free of charge. Excellent customer service!

5 luglio 2023
Non scritta su invito
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Risposta di houseof

Thank you very much Tom! Will pass on the positive feedback to our customer service agents. Happy that we managed to sent a replacement of the glass shade quickly. Houseof x

Valutata 5 stelle su 5

Beautiful lamp

Beautiful lamp and packed nicely too. Delivered quickly 👍

7 giugno 2023
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Risposta di houseof

Thank you for your feedback! Means a lot! Houseof x

Valutata 4 stelle su 5

Good quality product and customer service.

Bought a light from this company. Lovely quality product, and when one of the shades arrived broken customer service quickly arranged to send out a replacement.

27 giugno 2023
Non scritta su invito
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Risposta di houseof

Sorry for the inconvenience caused, we are happy we got to sort it out in an efficient way. We love that you are pleased with the quality of our product and our customer service. Much appreciated it! Houseof x

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