All staff helpful, explained the functions of the touch screen. Arranged a test drive accompanied by wife and salesman. Car was in as new condition on handover. Overall a most pleasant experience.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Phil was great and helped with everything we needed, very efficient and speedy with the taking out the motability contract. Thank you very much! Luke on handover day was also very great, friendly and... Leggi di più
L'azienda ha risposto
Sam has been courteous and helpful with acquisition of a new car.Just collected the car and hope to have trouble free motoring with the new Kamiq.
L'azienda ha risposto
I have dealt with Hortons for many years,and in this instance from Alan Reader ,right down to the sales team,the whole process was excellent.
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- anche in
- Concessionario Skoda
- Rivenditore di auto usate
- Rivenditore di veicoli a motore
- Servizio auto
Scritti dall'azienda
Dennis Horton & Son is a proud family-run business with decades of automotive expertise, proudly representing the quality, practicality and innovation of ŠKODA in Lincoln. As your local ŠKODA specialists, we offer a wide range of new and used ŠKODA vehicles, backed by honest advice, expert knowledge and a genuinely personal approach. From your first enquiry to driving away, our team is committed to making the experience simple, comfortable and stress-free. As an Authorised ŠKODA Retailer, we also provide manufacturer-approved servicing, maintenance and repairs, carried out by ŠKODA-trained technicians using genuine parts, giving you complete confidence at every stage of ownership. Let our family look after you – and help you find the ŠKODA that’s right for you.
Informazioni di contatto
Regno Unito
- hortonskoda.co.uk
4,5
Eccellente
79 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have a Skoda Kodiaq
I have a Skoda Kodiaq. It's a motability vehica and my second one from Hortons. All my dealings with Horton's have been very good. They are supportive and very customer orientated. A pleasure to deal with.
23 dicembre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Chris,
Thank you so much for the fantastic 5⭐ Trustpilot review, we really do appreciate it!
We’re delighted to hear that your experience with your Škoda Kodiaq, and with the Motability scheme, has been so positive, especially as this is your second vehicle with us. Knowing that you’ve consistently found our team supportive and customer-focused truly means a lot.
It’s lovely to hear we're a pleasure to deal with. Feedback like this makes all the difference to the team.
Thank you again for your continued trust, and we look forward to supporting you for many more miles ahead 🚗💚 Best wishes, the Team at Horton Škoda
The staff at Horton Skoda are friendly…
The staff at Horton Skoda are friendly and efficient, and this comes from the top. The proof? Complimentary drinks and biscuits while you wait, your car cleaned before they return it to you and on this occasion, even though it was only a routine service, they even noticed that my windscreen wipers needed changing so asked if I wanted that dealt with too. Attention to detail - it's what they're good at!
14 novembre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Mark Wow thank you! This is one of those reviews that makes the whole team stop, smile, and feel incredibly proud 😊
We absolutely love that you noticed the little things we do, from the drinks and biscuits ☕🍪 to the freshly cleaned car and the extra attention during your routine service. Spotting things like the windscreen wipers and checking in with you is exactly how we believe great service should feel: thoughtful, proactive, and genuinely caring.
Your kind words about the team (and the leadership!) mean more to us than you might realise. Thank you for taking the time to share such detailed feedback, it really does motivate us to keep raising the bar.
We look forward to welcoming you back again soon and looking after you and your car once more. The Team at Horton Škoda 💚🚗
Looked after superbly by Phil from…
Looked after superbly by Phil from initially viewing the car to picking the car up, unfortunately no further follow up to see how we were getting on with first electric car😔
29 ottobre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Chris. Thank you for taking the time to leave your review and for the kind words about Phil. We are really pleased to hear you were looked after superbly from first viewing through to collection.
We are however sorry to hear that the follow-up after delivery wasn’t quite what you expected, especially as this was your first electric car. Thank you so much for for highlighting this, it’s really valuable feedback for us.
If you have any questions at all or would like some additional support or a walkthrough on your EV, please do let me know and I’ll be very happy to help where I can. You can reach me directly at stephkeenan@dennishorton.co.uk.
Thanks again for your honest feedback, it’s greatly appreciated 🚗💚 Steph and the Team at Horton Škoda
Great team they really know their stuff…
Great team they really know their stuff and nothing is too much trouble.
13 novembre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Julie
Thank you for your lovely feedback, it really means a lot to us. We’re delighted to hear you found the team knowledgeable and always happy to help. Going the extra mile is what we’re all about, so it’s great to know that came across during your visit.
We truly appreciate you taking the time to share your experience and look forward to seeing you again in the future.The Team at Horton Škoda 💚🚗
Great service and MOT
Great service and MOT, thanks to the service dept for making this a pain-free visiti
26 novembre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Sam
Thanks so much for your brilliant feedback! 🙌
We’re really pleased to hear your service and MOT were pain-free, that’s always the goal! Our service team will really appreciate the thanks. The Team at Horton Škoda 💚🚗
Good quality services polite and helpful
Good quality services polite and helpful
20 novembre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Clive
Thank you for the great 5⭐ review. We are so happy to hear you were happy with the quality of our service and found the team polite and helpful, exactly the kind of experience we aim to deliver.
Thanks again and see you soon.
The Team at Horton Škoda 💚🚗
Impressive customer service overall
Impressive customer service overall. Phil was very knowledgeable, polite and attentive with no pressured sales chat. On collecting our Skoda all pre-requisits were done to a high spec and it looked like new. Happy customers!
14 ottobre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Wow, thank you so much for the amazing 5-star review! We’re over the moon to hear you had such a great experience with us. Phil will be thrilled to know his friendly, no-pressure approach made such a positive impression. It’s wonderful to hear your new Škoda looked like new when you collected it — that’s exactly what we aim for! Enjoy every mile in your new car, and don’t hesitate to pop in and say hello next time you’re passing.
Škoda Lincoln Team 🚗✨
Fails to respond to complaints
Fails to respond to complaints. Simply doesn't have the common courtesy to respond. Complaint to be escalated to FOS and reported to the FCA
14 aprile 2025
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Risposta di Dennis Horton & Son - ŠKODA
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience and that your previous attempts to reach us haven’t been responded to, that’s absolutely not the level of service we aim to provide.
I’d really like the opportunity to look into this matter for you personally. If you could contact me directly with your full name, vehicle details, and preferred contact information, I’ll make sure your concerns are addressed promptly and thoroughly.
You can reach me at stephkeenan@dennishorton.co.uk , and I’ll come back to you directly once I have reviewed the issue.
Once again, I sincerely apologise for the lack of communication you’ve experienced and appreciate you bringing this to our attention.
No reply to question asked
Used web page link /contact-us to ask question about mud flaps for my Yeti and on both times left it a week no reply
26 agosto 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Graham.
I’m really sorry to hear that you didn’t receive a reply to your enquiries, that is not the level of service we want to provide. If you could kindly contact me directly at stephkeenan@dennishorton.co.uk with your vehicle details and your preferred contact details, I’ll investigate why you didn’t get a response. More importantly, I’ll make sure someone gets in touch with you directly with the information you need about the mud flaps for your Yeti.
Thank you for bringing this to our attention, and I hope we can put things right for you quickly. Regards, Steph
ŠKODA Horton
Keith, Alan and Paul have been amazing whilst buying my new car, highly recommend 😊
4 settembre 2025
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Risposta di Dennis Horton & Son - ŠKODA
Hi Rebecca. Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Keith, Alan, and Paul helped make your car-buying experience such a positive one. Your recommendation means a lot to us, and we hope you enjoy every mile in your new ŠKODA! 🚗✨
Best wishes, The Horton ŠKODA Team.
Exemplary Car Dealership
From ordering my new Kamiq in 2023 to the service I have had from them since, I have always found Horton Skoda to be professional, efficient and extremely accommodating.
Highly recommended!
21 agosto 2025
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Risposta di Dennis Horton & Son - ŠKODA
Paul, Thank you so much for taking the time to share your experience! We’re delighted to hear that from the moment you ordered your Kamiq right through to your ongoing service visits, you’ve found our team to be professional, efficient, and accommodating.
Your recommendation means a lot to us, and we truly appreciate your trust in Horton Skoda. We look forward to continuing to look after you and your Kamiq for many miles to come! All the best, the Horton Skoda Team
Horton Skoda Lincoln
Horton Skoda Lincoln - esp Jake. We had a car breakdown and it was a complicated fix. Jake's communication with us was first class throughout.
1 agosto 2025
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Risposta di Dennis Horton & Son - ŠKODA
Lisa, Thank you so much for your lovely feedback — and apologies for the slow reply! We’re really glad to hear that, even with a tricky repair, Jake was able to keep you well-informed and make the process as smooth as possible. I’ll be sure to pass your kind words on to him and the rest of the team — it’ll mean a lot.
We truly appreciate you taking the time to share your experience with Horton Skoda Lincoln, and we look forward to seeing you again in the future. The Team at Horton SKODA
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