We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Leggi di più
L'azienda ha risposto
I have been going to Horsepower for years and would not go anywhere else. So efficient, polite, honest, and reasonable what more could I possibly want especially as I am now not far off 80!! They are... Leggi di più
L'azienda ha risposto
I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
Unit 1 Sovereign Way, TN91RH, Tonbridge, Regno Unito
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great experience
Great experience. Good communication and fair pricing.
Nice touch is the video review of the car after the service and MOT.
Highly recommended.
29 giugno 2026
Risposta di Horsepower Motor Centre
Hello Gary,
Thank you for the great review. We are pleased the communication and pricing worked well for you, and it is good to hear the video review after your service and MOT was a welcome touch.
Thank you for the recommendation.
From all the team @ Horsepower 😊
These guys found me the car of my…
These guys found me the car of my dreams there customer service was second to none ... one very happy customer and thankyou to Danny who made this happen ... after being messed around by an external finance company this dream car was all but a dream but after even more messing around by the external finance company I was in regular contact with Danny and Jason and suddenly a new day and there own internal finance company and suddenly the car was mine ..one very very happy man minor works to make it mine and it is now on my drive with me adding my personal touch ... this car was an absolute one off with 1 ownership very low mileage and serviced throughout its life by Ferrari... these guys are absolute legends just waiting to see if the warranty is any good as usually they are not worth the paer they are written on but on the other hand I hope not to have to use it thanks Danny and Jason 5 stars from me
22 giugno 2026
Risposta di Horsepower Motor Centre
Good afternoon Mr k k, thank you so much for sharing your experience and for the five stars. We are delighted that Danny and Jason were able to find you the car of your dreams, especially after the difficulties with the external finance company, and that our own internal finance helped get you over the line. It sounds like a wonderful one owner, low mileage car and we hope you enjoy adding your personal touches to it. Should you ever need the warranty, our team will be happy to look after you. Congratulations and enjoy the car. From all the team @ Horsepower 😊
Absolutely excellent
Absolutely excellent. My BMW needed a new battery + the equipment to register the new battery with the car's electronic system. The Horsepower team did this on the same day I called, expertly, efficiently, and at a very competitive price. They are also very nice people. Many thanks
22 giugno 2026
Risposta di Horsepower Motor Centre
Hello and thank you for taking the time to leave such kind words. We are glad we could sort the new battery for your BMW and get it registered with the car's system on the same day you called, all at a fair price. It was a pleasure helping you and we appreciate the lovely comment about the team. From all the team @ Horsepower 😊
Usual excellent and professional service
22 giugno 2026
Risposta di Horsepower Motor Centre
Good afternoon Edward, thank you for the continued support and for taking the time to leave a review. It is always a pleasure to look after you and we are pleased the service is consistently meeting the mark. From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Thank you for the review Phillip. It is great to hear you found us excellent, swift and friendly. We really appreciate your support. From all the team @ Horsepower 😊
Just that helpful and friendly
Just that helpful and friendly
It’s a bit of a way for me to come but well worth it. Thanks Jason
15 giugno 2026
Risposta di Horsepower Motor Centre
Hello Bernie, thank you for making the journey to see us, it means a lot that you felt it was well worth the trip. We will pass your kind words on to Jason. From all the team @ Horsepower 😊
They only do the job that needs doing…
They only do the job that needs doing will ring if more work required all ways do it in one day
9 giugno 2026
Risposta di Horsepower Motor Centre
Good afternoon, thank you for the lovely feedback. We always aim to carry out only the work that is needed, keep you informed if anything extra crops up, and turn things around in a day wherever we can. Thank you for trusting us. From all the team @ Horsepower 😊
Great experience highly recommend
Great experience highly recommend. Danny was brilliant
3 giugno 2026
Risposta di Horsepower Motor Centre
Hello,
Thank you for the great review and the recommendation.
We are delighted to hear you had a great experience, and we will be sure to let Danny know he was a star.
From all the team @ Horsepower 😊
Absolutely brilliant service
Absolutely brilliant service, called horsepower as I needed too upgrade my vehicle and within a matter of hours they had settled my finance and got me in my new car.
Felt absolutely no pressure when viewing the vehicle, all staff on site are professional & polite and couldn’t have asked for it to go any smoother.
10/10!
2 giugno 2026
Risposta di Horsepower Motor Centre
Good afternoon,
Thank you for the brilliant feedback and that 10/10.
We are so glad we could settle your finance and get you into your new vehicle so quickly, and that you felt no pressure while viewing.
It means a lot to hear our staff came across as professional and polite. Enjoy the new car.
From all the team @ Horsepower 😊
Such a lovely friendly garage
Such a lovely friendly garage. Would definitely buy from there again. There was no hard sales pitching,which I hate when I go into a garage.
2 giugno 2026
Risposta di Horsepower Motor Centre
Hi Julie, thank you so much for the kind words. We are really pleased you found us friendly and felt no pressure or hard sell, as that relaxed approach is exactly what we aim for. We would be delighted to welcome you back next time.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hello Mr Braithwaite and thank you for your continued support. It is lovely to hear that Robert and the team looked after you so well once again. We really appreciate your loyalty.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Good afternoon Stephen, thank you for taking the time to leave a review. We are glad we could be of help and we hope to see you again soon.
From all the team @ Horsepower 😊
Alex and his team and Horsepower went…
Alex and his team and Horsepower went above and beyond and their integrity and courtesy was first class.
They made the experience of purchasing my vehicle stress free.
Thank you to Josh and Roberto and of course not forgetting Frankie who did much to make the car run so smoothly.
Thank you Team Horsepower.
3 giugno 2026
Risposta di Horsepower Motor Centre
Thank you for such a wonderful review. We are thrilled that Alex, Josh, Roberto and Frankie made buying your Lexus a stress free experience, and your comments on our integrity and courtesy mean a great deal to us. Enjoy the car and thank you for choosing us.
From all the team @ Horsepower 😊
Urgent exhaust repair
Managed to repair my exhaust within a day of me calling plus always very friendly
2 giugno 2026
Risposta di Horsepower Motor Centre
Hello Mrs Melton, thank you for the lovely feedback. We are pleased we could turn your exhaust repair around within a day and that you found us friendly throughout. Wishing you safe driving ahead.
From all the team @ Horsepower 😊
Very good service and friendly staff
27 maggio 2026
Risposta di Horsepower Motor Centre
Hello and thank you for the lovely review,
We are grateful for your kind words and have passed these onto the rest of the team.
Thank you for your continued support, it truly means a lot to everyone here.
From all the team @ Horsepower 😊
Excellent service friendly and no…
Excellent service friendly and no pressure applied to purchasing a new vehicle.
Danny salemans was fantastic in his approach face to face meeting and telephone calls. Polite explained aspects of the vehicle seeking to purchase. Called through the purchase period with updates. I would recommend Horsepower to future customers and will be definitely returning in the future.
26 maggio 2026
Risposta di Horsepower Motor Centre
Hello Andrew,
Thank you for the wonderful review.
We're delighted to hear Danny looked after you so well and kept you updated throughout, with no pressure along the way.
We'll be sure to pass your kind words on to him. We look forward to welcoming you back in the future.
From all the team @ Horsepower 😊
Best car dealer in Tunbridge.thank you…
Best car dealer in Tunbridge.thank you to Alex ,Dan and Jason
28 maggio 2026
Non scritta su invito
Risposta di Horsepower Motor Centre
Thank you for the review,
It's great to hear you had such a good experience with us, and I'll be sure to pass your kind words on to Alex, Danny and Jason, they'll be made up to hear it. Thank you for choosing Horsepower and for taking the time to leave us a review.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Thank you for the review, Kayleigh,
We're really pleased to hear you found us friendly and got clear, fair advice - that's exactly what we aim for with every customer. Thanks for your support, it means a lot.
From all the team @ Horsepower 😊
Went to horse power last month to buy a…
Went to horse power last month to buy a car, whilst looking over the car I mentioned the breaks were very thin and was assured at least 6 months left on them. (Spoiler alert, they did not!) I also mentioned other things that were not up to standard. When in the office I was told if I send them a list of parts that need changing they would send them out to me or allow me back for them to fit. I chose to fit the parts myself. When paying and signing I was then hit with a £170 odd fee as their mechanic ‘apparently’ did a full check on the car before hand. (By the other reviews I can tell their mechanic is either blind or actually a hairdresser.) we payed and drove away with the car. All the way home the wear sensor on the breaks were screaming at me so as soon as I got home I contacted Danny who assured me he would send the parts out if we sent pictures of the breaks. All sent and all correspondence was in text and email so proof is there. 1 month later multiple phone calls, multiple texts. An email giving them 14 days to respond and still nothing. We ended up purchasing the parts ourselves, only to realise when coming to fit them that they also didn’t supply the locking wheel nut key.
So another text.. where’s the key?
Oh we will send it out with the rest of the stuff. Again in text! We still haven’t heard anything and are now looking at paying £160 to have them all removed as they are also damaged to that a key doesn’t actually work!
I would not reccomend this place if it was the last car garage on earth. They are rude over the phone and even with all the reassurance in the world they still cannot follow through on a simple promise. Another email will be sent today, and we will be taking this to small claims court.
Everyone do your research before you purchase a car from here. The only reply people seem to get is ‘ your car isn’t a brand new car blah blah.’
yes but it should be road safe!! Sold as seen doesn’t exist in law.
2 aprile 2026
Non scritta su invito
Risposta di Horsepower Motor Centre
Thank you for the review, Jackson.
Thank you for your review, we welcome all feedback, positive or not.
A little context for anyone reading along: the car in question is a 14 year old Vauxhall Astra, just shy of 120,000 miles, sold last month for £1,800. A warranty was offered and declined. Everything present on the car was visible at the point of sale, and on a 14 year old, six-figure-mileage diesel at that price, wear-and-tear items such as brake pads are exactly the sort of thing the "PX to Clear" classification exists to flag. Pad life at point of sale is always a visual estimate, never a guarantee of months.
The car had been a daily driver for its previous owner for some considerable time, only changing hands because they were moving up to a bigger family estate, which they bought from us and traded the Astra in against. It then served us perfectly well as a pool car during its time with us for sale, regularly used as an emergency loan car and for customer collections and drop-offs, so by no means a car on life support. No-one is suggesting it was fault-free, no £1,800 car ever is, and what counts as a "fault" really comes down to individual expectations. Anyone buying a car at this end of the market expecting a faultless, maintenance-free ownership experience is, with the greatest of respect, setting themselves up for disappointment. It was honestly described, fairly priced, and presented in a condition consistent with its age, mileage and PX-to-Clear status when it left us.
On the locking wheel nut key, and the parts you've mentioned, we'll happily get the locking nuts removed for you and pick up the parts conversation properly. We don't ignore people, we don't do dodgy, and when we've got something genuinely wrong we put our hand up and fix it. After 24 years in Tonbridge and 1,177 Trustpilot reviews at 4.4 stars (for context, Harrods sit on 4.1, and they're not selling £1,800 cars), we're not going anywhere.
Nevertheless, come on down Wednesday, Thursday or Friday next week and let us have a look for you and see what we can do. Alternatively, get in touch directly using the contact details provided at point of purchase and we'll take it from there.
Our door is, as always, open.
From all the team @ Horsepower 😊
My partner’s daughter brought a Corsa…
My partner’s daughter brought a Corsa from this garage and I wish we hadn’t the after sales is absolutely shocking they couldn’t give to tosses about you and the warranty ain’t worth the paper it’s written on. And as for Danny the salesman he’s a useful as a chocolate fire guard. Extremely poor service. Avoid this garage like the plague.
14 maggio 2026
Non scritta su invito
Risposta di Horsepower Motor Centre
Hello anonymous reviewer,
We're unable to identify who you are or which transaction you are referring to, but we can take a fairly educated guess. For anyone reading, this is a one star review from someone who knows someone whose daughter bought a car from us, a third hand account from a reviewer who has never dealt with us directly. The literary flourish of "ain't worth the paper it's written on" is perhaps a clue as to the depth of first hand insight on offer here.
This is what we politely refer to in the office as a "rage review", an off the cuff, knee jerk vent posted in the heat of the moment by someone who is not the customer, has not been involved in the transaction, and has not actually checked the facts before reaching for the keyboard. They tend to be long on adjectives and short on detail, and this one is no exception.
To the three points actually raised...
After sales: the description of "absolutely shocking" sits a little awkwardly alongside rebooking the car in the day after collection for a complimentary second oil and filter change, sourcing a spare tyre at trade price as a goodwill gesture, and offering two further workshop appointments which were not attended.
Warranty: for clarity, we do not administer the warranty. It is provided and authorised by a prominent national third party warranty provider. We have had no contact from them regarding this claim and, prompted by this review, we have now reached out to them for comment. Hardly the conduct of a garage that, to use the reviewer's phrase, "couldn't give two tosses."
Danny: a long standing member of our team, named personally in hundreds of our genuine five star reviews. The chocolate fire guard line says rather more about the author than it does about him.
The actual buyer is always welcome to contact us directly. We are confident that a proper, first hand conversation would paint a very different picture to the one offered here.
From all the team @ Horsepower 😊
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.