We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Leggi di più
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I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Leggi di più
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I have been going to Horsepower for years and would not go anywhere else. So efficient, polite, honest, and reasonable what more could I possibly want especially as I am now not far off 80!! They are... Leggi di più
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I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the in... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
Unit 1 Sovereign Way, TN91RH, Tonbridge, Regno Unito
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Eccellente
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Risposta di Horsepower Motor Centre
Hello, thank you for the lovely feedback. We are really pleased to hear you found the service both welcoming and efficient. We always aim to make every visit as smooth as possible, so it is great to know we hit the mark. Hope to see you again soon.
From all the team @ Horsepower 😊
Worst car buying experience
I bought a car from here and it has been nothing but problems from day one. They didn’t even let me do a proper test drive. They took the full payment plus a £179 admin fee and handed the car over as mechanic even inform sales staff it has sensor issue
On the way back home the car suddenly lost power – the speed dropped violently from 70mph to 30mph with no warning. It was terrifying and dangerous. I had to bring it straight back. They said “we’ll fix it” but then gave me a horrible manual car as a replacement that wasn’t even in good condition.I had to call them every single day to chase them. It took them a full 14 days to sort it out. This is the worst car buying experience I’ve ever had.terrible ethics, and terrible after-sales support you have to chase them.
19 marzo 2026
Non scritta su invito
Risposta di Horsepower Motor Centre
Hello Hafiz,
Thank you for your feedback.
We are sorry you feel your experience was a poor one, but we do think it is important to provide some context for anyone reading this.
The vehicle in question was an 18 year old Toyota Prius with over 93,000 miles, sold at £2,800 as a part exchange to clear vehicle with no warranty.
Despite that, when a hybrid battery cell fault developed after collection, we took the car straight back in and provided you with a free courtesy car so you were not left without transport.
We diagnosed the issue promptly, sent you a video explaining exactly what the fault was, and ordered specialist hybrid battery cells the same day. These are not off the shelf parts, and the time taken was largely down to waiting for them to arrive.
Once they did, the repair was completed within 24 hours, road tested and the car returned to you in full working order, all at no cost to you.
Regarding the courtesy car, it was a roadworthy, taxed and MOT'd vehicle provided free of charge to keep you mobile. It actually sold to its next owner within an hour of you returning it and they were very happy with it.
We would also clarify that all customers are welcome to test drive before purchase, and the admin fee is clearly detailed on the invoice, our website and third party websites that do facilitate this such as AutoTrader as an example, before any transaction is completed.
We understand that any mechanical issue shortly after buying a car is frustrating, and we took every reasonable step to put it right at our own expense, despite having no contractual obligation to do so.
If there is anything you feel is still outstanding, please do contact us.
We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.
From all the team @ Horsepower 😊
Awful company
In response to your reply which of course was aggressive in nature which appears to be standard for your communication to negative feedback, I would like to point out the following.
Within the first 3 months of purchase, by law, any faults are the responsibility of the garage therefore your comments regarding fixing the car over 3 visits free of charge are null and void.
With the works supposedly carried out by yourselves under that period, bearing in mind the significance of the work and in the timescale of purchase (within 2 weeks) that the workmanship would have lasted the normal period of time that is expected for those components; that is to say at least 5 to 6 years according to a land rover specialist. The same specialist that have reviewed the work and ascertained that the parts have not been installed correctly.
I would like to add that when we brought the vehicle to you, you told us not to worry as you knew the product very well, this obviously was not the case as this is a well known fault (as pointed out by yourselves) which you have been unable to correctly rectify.
I am unsure as to where your offer to look at the car and quote for work (which would be fixing work that was not done correctly but at a cost to us) has come from as at present no response to our email has been received.
With thanks,
Very unhappy customer 😊
31 marzo 2026
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Jodie,
Thank you for updating your review. We note that this is now the third version, and we have a record of each edit. We are pleased you have moved from "awful company, awful service, disgusted" to a more considered response, and we will address your points in the same spirit.
Our original reply was factual, not aggressive. We understand that facts can be uncomfortable when they do not support a complaint, but presenting them is not aggression.
Your understanding of the Consumer Rights Act 2015 is not quite right. The Act does not make all faults within three months automatically the dealer's responsibility. The short term right to reject expires at 30 days. After six months, the burden of proof shifts to the consumer to demonstrate that a fault was present or developing at the point of sale. We are now over fifteen months and an estimated 20,000 miles past that point.
You state that a Land Rover specialist has confirmed the parts were "not installed correctly." We are a Land Rover specialist. The report from the garage the vehicle was recovered to states that the O/S inlet manifold is leaking from the seal and suspects the oil cooler may also be leaking. It makes no comment on the cause and does not reference installation. If a different specialist has produced a different report, we would welcome sight of it.
Regarding your comment that no response has been received, the email was sent on the 31st of March. It is now the 2nd of April. A response is being prepared and will be sent directly to the customer in due course.
We stand by everything in our original reply. This vehicle was sold with over 160,000 miles. By December 2025 it had already covered over 176,000. No warranty was taken up despite being offered on four occasions. We carried out extensive repairs free of charge across three visits in the first few months of ownership.
From all the team @ Horsepower ☺️
Very happy with Horsepower in…
Very happy with Horsepower in Tonbridge. I felt they give an honest and fair opinion, no cross selling or persuading you to have unnecessary work done. Really rate them and going on my experience very happy to recommend them.
23 marzo 2026
Risposta di Horsepower Motor Centre
Hi Sarah, thank you so much for the lovely review. It really means a lot to hear that you felt our approach was honest and fair. We never want anyone to feel pressured into unnecessary work, so it's great to know that came across in your experience. We really appreciate the recommendation too. Hope to see you again in the future!
From all the team @ Horsepower 😊
Really great experience with Horsepower…
Really great experience with Horsepower - very understanding about the issue I was facing and didn’t charge me for the time investigating the problem
Really great to deal with.
23 marzo 2026
Risposta di Horsepower Motor Centre
Hello Simon, thank you for taking the time to leave such a kind review. We're glad we could help investigate the issue for you and that you felt well looked after throughout. It's always the right thing to do, and we're pleased it made for a positive experience.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Jana, thanks for the lovely review. Really pleased to hear everything was easy and efficient for you. From all the team @ Horsepower 😊
From first visit to picking up car
From first visit to picking up car. What a pleasure. Thank you Danny
16 marzo 2026
Risposta di Horsepower Motor Centre
Good afternoon Kevin, thank you for the kind words. It's great to know the whole experience from your first visit through to collection was a pleasure. We'll be sure to pass your thanks on to Danny. From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Grazyna,
Thank you for your lovely feedback. We are glad you found the experience smooth and that the team were kind throughout. We really appreciate you taking the time to leave a review.
From all the team @ Horsepower 😊
Wonderful experience would be happy to…
Wonderful experience would be happy to buy another car from them , nice staff & honest
3 marzo 2026
Risposta di Horsepower Motor Centre
Hello Mclymont,
Thank you for taking the time to leave a review. We are really pleased to hear you had a wonderful experience and that you found the staff nice and honest. It is great to know you would be happy to come back, and we look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Where is the wheel ?
It would have been 5star review but no spare wheel and told that’s how it comes .First car I have ever bought that comes with out spare wheel.
3 marzo 2026
Risposta di Horsepower Motor Centre
Hello Ian,
Thank you for taking the time to leave your feedback. We are sorry to hear you were disappointed about the spare wheel. Many newer vehicles are now manufactured without a spare wheel as standard and come with a tyre repair kit instead, which is becoming increasingly common across the industry. We appreciate you letting us know your thoughts and if you have any further questions, please do not hesitate to get in touch with us directly.
From all the team @ Horsepower 😊
Its always a pleasure to see the staff…
Its always a pleasure to see the staff here as i have been going to this garage for around 20+ years. MOT done with no issues. Thanks guys
4 marzo 2026
Risposta di Horsepower Motor Centre
Hi Paul,
Thank you for your continued loyalty over the past 20 years, that really does mean a lot to us. We are pleased your MOT was completed with no issues and that you still enjoy coming back to see the team.
We look forward to seeing you again soon.
From all the team @ Horsepower 😊
A good reputable company
Thank you 🙏. I purchased a vehicle from horsepower on 27/02/26. I found the company and the staff very helpful and answered any questions i had regarding the car. Im unable to leave comments about the vehicle just yet as i only purchased temporary insurance to drive the vehicle home 60 miles away. Regarding the journey home the vehicle was fine and drove nicely. They had a good selection of vehicles. I myself couldn’t fault the staff who dealt with my purchase. In my eyes a good reputable company to deal with. Thank you again 🙏🙏
27 febbraio 2026
Risposta di Horsepower Motor Centre
Hello Jason,
Thank you for taking the time to leave such a detailed review. We are really pleased to hear the staff were helpful and answered all of your questions. It is great to know the journey home went well and that the vehicle drove nicely. We hope now you have had more time with the car it is still going strong.
Thanks again for choosing Horsepower and for your kind words.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Kimberley,
Thank you for your feedback. We are glad you found the service great and the staff helpful and friendly. We really appreciate you taking the time to leave a review.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hello Marshall,
Thank you for the kind words. We are pleased to hear you found the team professional and hard working. It is always nice to know the effort is noticed and appreciated.
From all the team @ Horsepower 😊
Good and honest garage
Took my car in for an MOT, quick service and fixed the small issues on the day and retested that same day too. Price was what I expected it to be so overall a very good garage. Cheers guys 🤙
4 marzo 2026
Risposta di Horsepower Motor Centre
Hi Taylor,
Thank you for taking the time to leave a review. We are really pleased to hear your MOT went smoothly and that the small issues were sorted on the same day. It is great to be described as good and honest, and we are glad the price was as expected.
Thanks again for choosing Horsepower.
From all the team @ Horsepower 😊
Superb prompt and polite service.
Superb prompt and polite service.
I had a broken coil spring which was replaced the same day, could not have asked for a better service
Always more than pleased to use and recommend this garage.
17 febbraio 2026
Risposta di Horsepower Motor Centre
Hello Nigel,
Thank you for your kind review. We are really pleased we were able to get your broken coil spring replaced the same day and provide the prompt and polite service you expected. It is great to hear you are always happy to use and recommend us.
We truly appreciate your continued support.
From all the team @ Horsepower 😊
Excellent service and a friendly team…
Excellent service and a friendly team who go out of their way to help. Also very reasonably priced . Have recommended them to many people.
4 febbraio 2026
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi David,
Thank you for the lovely feedback. We are pleased to hear you found the service excellent and the team friendly and helpful. It also means a lot that you feel our pricing is fair and that you have recommended us to others.
We really appreciate your support.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Thank you for your review Hassan,
We are pleased to hear you found the team friendly and that the process of buying your car was made easy for you. That is always what we aim for.
We appreciate you choosing Horsepower.
From all the team @ Horsepower 😊
Fantastic customer service
Fantastic customer service. Jason was the guy we were dealing with and he went above and beyond. A lovely guy all round.
9 febbraio 2026
Risposta di Horsepower Motor Centre
Hi Rebecca,
Thank you for the wonderful feedback. We are really pleased to hear you received fantastic customer service and that Jason went above and beyond for you. He will be glad to know his efforts were appreciated.
Thank you again for choosing us.
From all the team @ Horsepower 😊
Great service from start to finish
Great service from start to finish. Friendly, helpful guy on reception. Kept me informed throughout my car’s service and MOT. Reasonable cost
9 febbraio 2026
Risposta di Horsepower Motor Centre
Hello Mr Butler,
Thank you for your review. We are pleased to hear you received great service from start to finish and that the team kept you informed throughout your service and MOT. It is also good to know you found the costs reasonable.
We appreciate you taking the time to share your experience.
From all the team @ Horsepower 😊
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