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Valutata 1 stelle su 5

Horrormerch.com is a big time scam. You wait over a month for mostly every order. You inquire about an order and they’re extremely rude. I suggest paying through PayPal so you can open a claim because... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I wish I could give 0 stars. I ordered a pre-order Godzilla funko January 8th, it’s now July and the release date keeps getting pushed back despite seeing the same funko at my local mall. When I comme... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Have had nothing but positives here. Protected shipping, usually quick ship, and bright shirt prints. The shirt sizing sometimes is a bit different but all the shirts I have from the site and f... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We ordered a figurine that the listing said was in a damaged box (aka, something that already exists, not a pre-order). This was in February. Charge promptly went through our bank and cleared. It is... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. anche in
  3. Negozio di oggetti da collezione

Scritti dall'azienda

Horrormerch.com - Officially Licensed Horror Movie Clothing Items And Collectibles.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

199 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(199)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

ZERO stars!! THE WORST!

0 stars!!! Stole $85 from me! Never sent items after 4 months. This company is ridiculous. Never buy from them! I opened a dispute with PayPal and these scammers are fighting it. NEVER again. After 3 months they updated the original tracking pretending they sent all the items on the same date which is completely false. If I could upload screenshots of emails back and forth with them it'd shut that down immediately. DO not respond pretending like you delivered the 3 out of 5 items I'm missing.
UPDATE after horrormerchs reply. LiKE I said because I KNEW you were going to lie...you never sent the other 3 items you went back and changed thr tracking info 4 months later and pretended like you sent the 3 items I never got with the 2 you sent. How do you even run a business this way? Contacting the better business bureau, atty general and everyone I can about your scam business. OF course I filed a charge back and it's my bank card so they better go after you! How sad is your business you gotta rip people off for $85?
Update response to horrormerch: I love how you completely ripped me off and want my bank to take care of it. Some scam you got going on there.

27 novembre 2022
Non scritta su invito
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Risposta di horrormerch

If you have filed a dispute or chargeback - you will need to contact your billing provider for further information. As your have given control of your purchase to your billing provider this removes us from any further movement, action, interaction or support for your purchase.

If you have created a disturbance (I.E. Flooding our emails/social media, harassing correspondence, threats, trolling, review sites, fake accounts, etc) within our daily operations, this will limit any further support for your purchase. We will still be sending updates to you as they are available for your purchase, but this will halt any direct interaction beyond these automatic updates being sent to you.

Valutata 1 stelle su 5

Horrible Service

Placed an order just for ducks, 8 months ago and still haven’t received one single item. Tried contacting company 3 times over a few months and not even a single respond, update or refund. Do not buy from this company.

18 settembre 2022
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Risposta di horrormerch

It looks like you have an existing purchase that was already delivered with tracking information:

17063178
September 18, 2022
Fulfilled September 20, 2022
USPS 9400111108070850431241
Delivered on Tuesday, September 27, 2022

If you would have a question about another purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.

Please be sure to check any previous responses (including your spam/filtered email) for further info.

Valutata 5 stelle su 5

Have had nothing but positives here

Have had nothing but positives here. Protected shipping, usually quick ship, and bright shirt prints.

The shirt sizing sometimes is a bit different but all the shirts I have from the site and from conventions have been great!

Quick customer service emails to help answer your questions but sometimes a non robot touch would be nice.

Support the small businesses as the big ones just churn out garbage anymore.

10 marzo 2023
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Risposta di horrormerch

Thank you so much for the kind words - glad you like everything on the site and definitely appreciate the multiple purchases!!

Valutata 1 stelle su 5

Bunch of Liars

Bunch of Liars. Said 1 free pop when you buy 3. I bought 4 and still no free pop. If you are going to rip people off at least do it with some Dignity. There is nowhere to cancel this order. Order #17068585

14 marzo 2023
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Risposta di horrormerch

Please visit https://freepop.horrormerch.com/ (also listed prior to purchase) for further information as the FREE POP is added to your items when they are shipped.

Valutata 5 stelle su 5

I preordered a Pinhead figure a couple…

I preordered a Pinhead figure a couple months ago and just got it in today. I am familiar with how preorders work and also had checked out reviews of horrormerch and also their restock list.

This was my first purchase and they definitely took care of me.

I had contacted their support and it told me where to look for updates. I also received automated updates as well.

In seeing these negative reviews I will say Im glad horrormerch proved them wrong.

No issues with my shipment and everything was packed well.

Some of these reviewers need to just stop being trolls.

25 novembre 2022
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Risposta di horrormerch

Thanks for the purchase and your patience with the Pre-Orders! Definitely appreciate the review along with understanding of the hassles we (and other companies) receive with review sites.

Looking forward to sending more your way soon!

Valutata 1 stelle su 5

Buyer beware

I ordered a $50 subscription box, received one T-shirt, one air freshener and two exact same Funko pops and contacted them to let them know about the duplicates and they stated that there was no way I could have received double and would not be able to do anything. After a few more emails and social media reviews they stated they would refund my money( which isn’t what I was looking for, just wanted the duplicate issue fixed) and they turned off commenting on their page. Horrible customer service.
UPDATE: they sent me a refund for $8 after saying my purchase was being refunded. They ignored my email so I’m sending this along to the better business bureau, mine and a lot of other reviews show this operation is poorly run without the customers held in even adequate regards.

5 marzo 2023
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Risposta di horrormerch

Please visit the product description as listed prior to purchase - we are not able to replace mystery box items. As last month's box has sold out, so has any replacements for any of the items inside. As you were refunded, minus the discount you had used at the time of purchase, this would take care of any issues within the shipment.

Your refund was also for the item you mentioned was a duplicate item AFTER the discount price of your item AND the additional coupon that you used at the time of checkout.

Please visit the previous emails, other reviews, bbb etc you have posted for further information.

Valutata 5 stelle su 5

Was a bit unsure about horror merch but…

Was a bit unsure about horror Merch but after the reviews and Instagram posts from customers, I am definitely giving it a shot. Thank you for everyone who has posted a review so we can make our decision.

5 marzo 2023
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Risposta di horrormerch

Thanks for the review and possibly the purchase! Feel free to contact the helpdesk if you have any further questions!

Valutata 5 stelle su 5

Ordered some pops and Frankenstein…

Ordered some pops and Frankenstein figures

Shipped quick and secured well to avoid getting wrecked

Thank you guys!

14 febbraio 2023
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Risposta di horrormerch

Glad everything showed up without issue - thanks again for picking them up!

Valutata 5 stelle su 5

I have browsed this place a few times…

I have browsed this place a few times and always skeptical about Facebook ads. I've seen people post photos of what they received so I dove in on a small purchase. It took a bit longer than expected to arrive but it arrived without issue. Already looking to see why to pick up next - will be back!

6 febbraio 2023
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Risposta di horrormerch

Thank you for the purchase and definitely understand about the Facebook ads! Appreciate the purchase and looking forward to sending more your way shortly!

Valutata 1 stelle su 5

This website is an absolute scam

This website is an absolute scam! They told me the product was an import and would take a long time to ship and yet I received the same product from Amazon in two days. It was also much cheaper on Amazon. They refused to answer my emails and blocked me on social media. They only answered an email when I threatened a dispute and it was only to tell me they wouldn't speak to me because of the threat. Tracking never updated at all. When I did finally get a package from them it was not what I ordered and I was unable to dispute because all the tracking information (that I did NOT have access to) showed was that I did receive something. They are rude to their customers and only want your money. They don't care if you get what you ordered or not as long as they get paid.

Edit based on reply: I clearly stated in the review that when I attempted to contact the help desk they refused to reply until I threatened a dispute and then blatantly told me they would no longer respond. So the merchant replying to tell me to contact the help desk is ridiculous.

1 novembre 2022
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Risposta di horrormerch

We are not able to offer purchase assistance via third party platforms.

If you have a question about a purchase or PREORDER item, please contact the helpdesk on the website at https://horrormerchstore.com/pages/contact-us as we are unable to directly verify information related to your account or purchase.

However, if you did file a dispute with your credit card company - you would have been refunded directly by them.

This also halts any further support from us for forcing a refund via your billing provider.

Valutata 5 stelle su 5

Definitely a fan of their monthly…

Definitely a fan of their monthly subscription service have been receiving new shirts since October and they fit great

1 febbraio 2023
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Risposta di horrormerch

Glad you like the subscriptions! We have more in the works shortly with new licenses and items!!

Valutata 1 stelle su 5

Scam site

Scam site. They charged me and never fulfilled my preorder. When I contacted them I was told a gift card was issued. I never received a gift card and when I informed them multiple times I was ignored. What would I do with a gift card from a company like this anyway? I’m amazed they can stay in business with this type of behavior.

12 febbraio 2023
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Risposta di horrormerch

We are not able to offer purchase assistance via third party platforms.

If you have a question about a purchase or PREORDER item, please contact the helpdesk on the website at https://horrormerchstore.com/pages/contact-us as we are unable to directly verify information related to your account or purchase.

Also if you filed a dispute, you will need to contact your billing provider for further information as we are not able to offer any support for purchases that also involve disputes/chargebacks

Valutata 4 stelle su 5

Good quality but needs overnight…

Good quality but needs overnight shipping options

24 gennaio 2023
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Risposta di horrormerch

Heya, as all of the shirts are made to order - we are not able to offer faster shipping options as these items are printed on demand as they are purchased.

Valutata 5 stelle su 5

Perfect shipping on the figures I…

Perfect shipping on the figures I received. Thank you guys so much for the discounts for the larger order as well. Will definitely back to help fill a few holes in my collection!

27 gennaio 2023
Non scritta su invito
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Risposta di horrormerch

Glad you liked the items! Thanks again for picking them up and looking to send more your way shortly!

Valutata 5 stelle su 5

Thanks again for the pops

Thanks again for the pops! They arrived in perfect condition and the pop protector was a great bonus!

17 gennaio 2023
Non scritta su invito
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Risposta di horrormerch

Glad to hear the POPs and Protector helped! Thanks again for the purchase!

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