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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just recieved my first bottle, started with the traditional. When initially placing the order i made a mistake which, after sending them an email, they fixed right away no fuss or quibble. The mead... Leggi di più

Valutata 1 stelle su 5

Customer support is shocking. Bought 2 items that according website are in stock and ready to dispatch. After a week send email witb question - when my order will be shipped. Person that respond my em... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered Bjorns Long Seax. What an absolute beauty. This looks lovingly made, robust, authentic and super sharp. Im delighted. Delivery via Royal (snail)Mail took some time. Thats not Horns of Odins... Leggi di più

Valutata 5 stelle su 5

Always love buying mead from Horns of Odin, but this time it was the customer service which excelled. The delivery company disappointing left my package where they were not supposed to, resulting in... Leggi di più

Dettagli dell'azienda

  1. Fornitore di abbigliamento
  2. Artista

Scritti dall'azienda

We specialise in Nordic Mythology and the Viking Age inspired products, which are handmade in the UK. Producers of Viking Age inspired clothing and mead.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

392 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Customer service is top tier

Customer service is top tier. Products are fantastic as well. I've purchased a few things from this site but recently bought a drinking horn. They send an email telling you how to look after it and the do and don't with it which was a nice touch.

Only thing I ask though is a better size guide for the clothes.

27 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Viking horn mug

Got a horn mug for my 40th, love it only drink my wine in it on a weekend. Had it about a year an sprung a leak on base. Emailed them an was shocked to find out they repair them for life for free. Staff couldn't be more helpful. Sent it off an came back same week with new base an new beeswax inside and been polished.brillint service. Highly recommended 👌

26 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

No less than 5-stars.

No less than 5-stars.
I just got my new drinkinghorn and it looks amazing. Brass rim, beautiful horn and well done carvings. Very happy, very pleased. Thanx horns of odin. ❤️

21 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Customer support is shocking

Customer support is shocking. Bought 2 items that according website are in stock and ready to dispatch. After a week send email witb question - when my order will be shipped. Person that respond my email claims that items are perosonilised and need to be manufactured (while both of them were stated online that are in stock and ready for shipment) I've send another email how long they reckon it will take to manufacture/produce those items - radio silence.....

7 marzo 2024
Non scritta su invito
Logo di Horns of Odin

Risposta di Horns of Odin

Hi Karol,

The item description for your item very clearly states that they are handmade to order, this is displayed in bold red text to avoid any confusion. We do our best to make it clear that we specialise in high quality handmade items.

We reply to all emails within our working hours. We are a very small 3 person company and therefore have days off (usually the weekend), where emails will be answered first thing when we are back in the office. We sadly aren't big enough to have someone here 24/7 replying to emails.

Regards

Dan // Owner

Valutata 3 stelle su 5

Some great positives but their customer service is shocking

Starting with the positives:
- the drinking horn is amazing and exceptionally crafted. The personalised name I paid for looks amazing
- the packaging was excellent. Well protected given I also ordered a bottle of mead.
Negatives:
- getting hold of this company is a nightmare. There is no phone number only an online web form and they take a week or more to respond wich isn’t really acceptable when your order is overdue and you can’t even get a simple, basic update. This is why I won’t put more than 3 stars. Customer service is poor to say the least.

26 gennaio 2024
Non scritta su invito
Logo di Horns of Odin

Risposta di Horns of Odin

Hey Mike,

This is really disappointing to see as we do have a live chat service available on the website which I personally reply to within 24 hours where possible.

The reason we don't have a phone number is because we are a small team and we are an active workshop. We unfortunately don't have the staff to be able to man a phone.

We are pleased that you're happy with the product. As this is always our main focus.

Regards

Dan // Owner

Valutata 5 stelle su 5

Excellent!

Excellent service all round! Ordered a carved horn mug and a pendant. Fantastic communication, the quality of the products received is amazing, really well packaged too. Will definitely be a returning customer!

6 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Mead orders

I have placed two Mead orders so far, for Christmas presents. Both arrived within 3 days, extremely well packaged. Horns of Odin in now on my list for future purchases! :)

30 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible experience

I ordered a custom horn and whenever I asked about the status it would take a week for them to get back to me. When they would answer, they would ask questions I already answered when I placed the order. They asked which runes I wanted; I already told them that in my order.

The fact that they asked me that question over a month after placing the order shows they haven't even gotten started on making it!

Unresponsive, gives excuses, non-existent customer service.

21 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

100% Positive experience from beginning to end

I bought this as a gift, and gave it to the recipient today. He was over the moon with it, as was I, drinking horn and mead, beautifully boxed with lovely information leaflets. I can't believe how cheap this was given the hand crafted horn and presentation box. I would 100% recommend Horns of Odin on quality and cost, and for finding an unusual gift.

31 agosto 2023

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