HomeShield Recensioni 

Had to call them in at the last minute as we were/are having an extension done. So while doing that the option came up to redo all the windows, however the plastering deadline meant that we needed to move quickly. They came in, were very professional and understanding and in under 2 weeks they got the job done
I was worried on a number of occasions as it was all a bit last minute, and so imaged all sorts of scenarios. However every time I contacted for any sort of clarification the questions were answered within an hour and at most within half a day. All this helped put me at ease The final work was done very professionally, with a lot of attention to detail to fix any breaks in the render that may have happened when taking out the old windows.
The work was done a few weeks ago. I've waiting this long to ensure things are not falling apart, and while we are not back at the address due to the ongoing work, so far I have not seen any cause for concern. Excellent job, I would recommend them.

Great experience, highly recommend. Their service is great, and v helpful

Review Title: Major structural failure (door fell off). Unsafe & Unprofessional.
I am a single mother who paid Homeshield England Ltd I am a customer who paid this business the vast majority of our contract value (Ref: 15th Jan this year), retaining a minor hundred pound balance due to unresolved installation defects. People needs to be aware of our experience The people needs to be aware of their poor workmanship and inhumane treatment I have faced:
Health and Safety : Yesterday at 3:20PM, the heavy glass patio door they installed completely detached from its upper tracks and collapsed, narrowly missing my four-year-old child. It represents a severe, life-threatening danger. Contacted the project manager on his number but calls and messages were ignored.
Property Left Unsafe: This structural damage of the door installed by them left my home freezing cold, open to the weather, and completely susceptible to break-ins. My front door lock is also doesn’t work properly.
Broken Promises & Ghosting: The company promised an engineer would arrive on 6th (the same day incident happened). I waited from 08:30 AM to 6PM but no one turned up or called. When the door collapsed around 3:25PM their lines were completely shut.
Retaining Documents: They are harassing me by retaining my mandatory FENSA certificates and structural warranties to blackmail me into paying the remaining minor retention fee.
Review published earlier: When I posted a previous negative review, a customer service representative called and explicitly stated they would only send a team to fix my doors if I took the review down first. I refused.
Official Reports Filed:-
I have continuous video evidence of the door structural defect and will now be taking this company to the Small Claims county division. Do not trust them with your safety.
I will not hesitate to take this further and save innocent lives.

Dear Zach, Adam and the Team

I hope you are well.
I wanted to take a moment to say a sincere thank you for all your support throughout this process.Zach Your kindness, patience, and understanding really stood out to me, and I can honestly say that if it wasn’t for you, I would not have chosen to go ahead with the company. You made the whole experience feel much more comfortable and reassuring.
It was also a pleasure meeting Adam, who was equally professional and helpful. Both of you truly went above and beyond, and that level of care does not go unnoticed.
From what I have seen so far, the quality and finish of the windows look absolutely beautiful genuinely the best I have seen by far. The fitters also worked very hard and clearly did their best to ensure everything was completed to a high standard, which I really appreciate.
Overall I am very pleased and grateful for the service I received.
I would say for anyone who wants quality Windows HOMESHIELD is the company to use.

I unfortunately was persuaded by the salesman to employHomeshield to do my windows. He was very hard sell and I fell for it. However, they rang many weeks later and told me they could fit the next day. I made appointment for the next day.
At 2.40pm,, had an email to say that if interim payment was not made by 4pm, the fitting would be cancelled and I would be charged £350 to make new appt. I was supposed to have 24 hrs notice of payment.
I paid.., but they didn’t turn up next day. They said the fitter had norovirus.. not sure how they knew this if he hadn’t been tested in a&e.!!. And if he had.. why did they make an appointment.
They kept making appointments for the work to be done, but not turning up. I have sat in waiting for them on many days with no notification that they were not coming.
Each time they didn’t turn up, I was fobbed off with ridiculous excuses but never an apology.
Yet another appointment made, they were due to come between 8 and 10 am. They turned up at 1pm, company blamed traffic, but fitter told me he had been on another job.
I would not recommend this company
I wish I had never let their salesman into my house as the experience took all the joy out of having my windows and door done. I spent too many of my days waiting for a company who care so little that they don’t even notify the customer when appt is cancelled.
The work has been almost done now and it looks ok to the untrained eye. I still owe a small amount of the bill, which I will not be paying until the job is finished.
The company keep finding excuses to remove my review!!!

The price gave good value. The service was Swift courteous and clean. All debris was removed and it was a pleasure using Homeshield.

recently had the pleasure of working with Homeshield England for the replacement of my windows and door, and the experience exceeded all expectations. From start to finish, the service was outstanding.

A special mention goes to Zack, whose professionalism, knowledge, and dedication truly made a difference. He took the time to clearly explain the benefits of double glazing, helping us understand how it would improve insulation and keep our home warm during the winter months. His guidance ensured we made the best choices for our needs while also respecting our budget.

What stood out most was Zack’s continued support and attentiveness—even after the installation, he followed up regularly to ensure everything was perfect. That level of care is rare and deeply appreciated.

Thank you, Zack, for your exceptional service and commitment. You turned what could have been a routine upgrade into a genuinely positive and reassuring experience.

Jimarie Valenzuela

Zach was fabulous and honest and genuine from start to finish. Never felt like I was being up sold I was met with integrity every step along the way. Very good quality products made for me. I am upgrading a property with single glazed original windows the job was not the easiest. Honestly everything has been faultless. Everything to my time scales and workings. Workmen who came over to install were polite and hard working. Upfront when one very minor issue occured. After install follow up care and fensa certificates sent without any hassle. It's been absolutely fantastic dealing with this company homeshield and Zach. I will be buying more windows and some sliding doors from zach as they have been so helpful. Outstanding service on all fronts - faultless. Thank you for my fabulous upgrades.

Disappointed with the aftercare, the fitters damaged my property when fitting the windows, and Homeshield wouldn’t even listen till I paid in full, now I just get the run around, the surveyor didn’t realise the front of my house was one whole frame and in taking out my old windows shifted the front of my house so the windowsill doesn’t fit back, and the front cladding the just tried to screw back leaving it unsightly with screw heads showing and the cladding under the window they patched with plastic strips to hide the saw marks where the tried to cut the window from the frame, they now say they won’t do anything as far as they are concerned it’s tough

Zach gave me the assurance of an A+ grade replacement of my conservatory doors and windows, which had lost their insulation, causing my property to become unbearably cold, with the presence of mould on the base. He confidently managed the costing and survey, and secured my booking for installation to occur a year later, as per my request.

Due to an oversight regarding the ends of the frame and access to the top windows, a replacement had to be ordered, but to my surprise, this only resulted in a delay of just one week.

On the day of the installation, there had been a issue with parking, since the large and heavy components had to removed from the lorry carefully, taking much longer than I had anticipated. Thankfully, everything worked out after a difficult start.

The installers finished in a day (the availability of parking causing delays) and the result was extremely impressive. With the doors closed, the installation was immediately apparent: it felt warm and quieter. The silicone required several days of airing the property to dispel the pungent smell, but due to the time of year, that was perfectly acceptable.

I am very happy with the result. The installers performed their work thoroughly and meticulously, ensuring I was satisfied with the result. Credit must also be given to Zach for his communication and direction.

Hi I can say without a doubt that from the start to the finish it only took 7 days. Yes 7days remarkable for such a company to be able to do
From a meeting to a on site measurement of the windows and balcony door and frame to fabrication of the above and also the fitment of the windows and door absolutely fantastic and also they are excellent quality and craftsmanship is fantastic a big thank you to Zach and all the staff at home shield England

Zach gave a nice, insightful view about the costs involved with our window installation and approximate delivery dates. After a couple of hurdles, and adjustments, we had our windows installed and I'm very pleased with the service and quality of these A+ windows. Highly recommend!

I say excellent job done from the beginning to the end. In the first stage I have given an excellent information by the project manager who visited me in time and answered every question I asked him. I was avare of everything will go smoothly in a trusted way..After all explanations were made, then I have shown the samples of materials, which made me to pay the first stage deposit.
Secondly, every question in my mind I emailed answered even in different departments by the company. It was very easy to reach out when there was a need. My trust grew towards their understanding of customers need.
After I paid the second stage deposit I received the installation date I also agreed because it was convenient for me also.
The day of installation two men came in good time, and started to remove the old door, patio door and the bathroom window. In every stage of installation they answered every question I asked and they listen to what I said in a very good communitive way. In other words there was a two way communication and respect to the customer shown throught out from the beginning to thd end..
After all three installations completed they cleaned the areas of the place where they worked spotless..
Then each and every glass were cleaned.
The old windows and doors and the rubbish taken away, and the ground swept to their best as much as possible.
I am very happy that I used Homeshield company for having brilliant double glazed windows and patio door.The reason for that is my house is much more warmer, and noise free. There are less outside noise I hear now when I am enjoying the new double glazed doors and windows..

Lastly I recommend Homesheild to everyone in different financial situation also.They are very helpful and provide an excellent service in return..
Very good value for money especially, during the times of high cost of living rising in UK.
I would like to thank to HOMESHIELD very much for their excellent service in every stage.
Kind regards
Ms. M.T

We are so happy with our new windows and doors! From start to finish it has been smooth sailing. No delays or problems. We didn’t wait long for them to be fitted from ordering either. A little under 2 months. Which is great for 9 windows and 2 doors. Zach has been amazing at keeping us up to date with its progress, answering all my questions. Adam who did my survey was very professional and again answered more questions. And then the fitters, they worked so hard and did an amazing job. They cleaned up after themselves and made sure the job was perfect before leaving on the final day. We honestly couldn’t be happier. And the house looks fab! Thank you

Kept us constantly informed during the order process and I am delighted with the final product.
Very professional all round

I had a great experience with HomeShield. The team were really helpful from start to finish and made the whole process easy. Their prices are very competitive, and when a couple of issues came up, they solved them very quickly.

The windows themselves are excellent quality and have made a noticeable difference already. Zach in particular made sure we were well taken care of and kept everything running smoothly.

Overall, a professional, friendly service with great products.

I love my new windows, and I am really happy with how they turned out and the customer service was excellent!!

I had very bad experience with this company . I waited over 9 months for them to replace my windows handles. They are very nice until they get paid . Never use them again

I got my door and windows upgraded with HomeShied and from the beginning till the end I had a great service with Zech and the team. So I strongly recommend there service

Very happy with the work. Homeshield changed all the windows in my house and installed a new back door. The team was friendly, worked hard and everything was done very nicely. The windows and door look great and you can feel the quality.

Good communication and they left everything clean after the job. I’m very satisfied with the result. We will definitely use them again for my new porch and also my client projects.
Thank you very much to sellers zak he’s very honest man