I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defectiv... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defectiv... Leggi di più
L'azienda ha risposto
I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They ca... Leggi di più
The competitive pricing for quality products made me choose Home Lights Direct as a gift for my mum for her birthday. The Customer Service has been excellent with tracking details provided quickly and... Leggi di più
We love our solar powered outdoor light, so, when we experienced some issues with the light not performing and holding a charge, I contacted Home Lights Direct and told them about it. Initially they... Leggi di più
HomeLightsDIRECT is a Specialist Retailer of Quality Indoor Lights and Outdoor Light Fittings. Free Delivery on all UK Orders over £50
Bannerley Road 3, B33 0SL, Birmingham, Regno Unito
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good quality item at competitive price with fast delivery service
Not to be trusted, I rang before ordering a lamp for a birthday present to check it was in stock and told yesterday 5-7 working days, a few days after payment was taken I got a phone call to say it was being delivered direct from manufacturer who were out of stock. Wont use them again
I contact customer service as I had lost the manual for my outside light. Emma at Customers services could not have been more helpful , even e mailing the link for me to obtain same. Its the sort of service that makes you return to that particular company . Excellent work emma nothing seemed too much trouble and customer care is not the easiest job and on most occasions goes unrewarded.
Really pleased with my external wall lights. Good customer service & quick delivery. Will use again.
Ordered 2 bathroom lights on their website, they were delivered promptly by Royal Mail and the items were well packaged. Price was the best we had found and postage was free. No issues, a great service. A follow-up call too, to check that everything was ok.
I got 2 Philips patio lights through these guys and the service was fast, reliable and the products turned up undamaged which is always a plus! They also called after to see if everything ok. Good customer service!
I ordered some lights at the end of July. After placing the order and my money having been taken, I was told they would not arrive for two weeks. When they did arrive one of the shades was completely smashed. Contacted HLD who said they would send a replacement....another 2 weeks wait. Replacement arrived....broken. Concluded that these lights were too fragile. Was told that I would need to pay for return in order to get a refund. I reluctantly did this. When I tracked the order, I found that it had been received by them over a week earlier, but had no contact from HLD. I contacted them and several emails/phone calls later they acknowledged that they had received the return and that I would get a refund. A week after that I contacted them again, and was told that my money was refunded....but I have checked my credit card and no refund has been received.....I am waiting for their response....7 weeks after they took my payment, I have no lights and no refund.

Risposta di HomeLightsDIRECT
Order was delivered quickly and was packaged well to protect the lights during shipping. The lights look as good in reality as they do online and appear to be good quality and robust. They have added a modern, stylish accent to my living room renovation. Very happy and I will order from Home lights Direct again.
20 days later no item.
Very simple order, small lamp, 'In Stock', 2-7 days.
Received a phone call Day10. Item was coming from Belgium (?!) sorry for the delay, with you shortly.
Day 20... ???

Risposta di HomeLightsDIRECT
We have been very impressed with the service and product from this company. We ordered outside lights for all around the house and they were delivered exceptionally well boxed. Wouldn’t hesitate to use this company for our online purchases again.
Quick and arrived in a good time. Well packaged and no damage.
Nice that customer care called to make sure all was fine.
Great value and super fast delivery. Ordered eight lights, all in stock all as described. Great to deal with and nice courtesy call to check all was in order. Recommended.
Ordered product online at a great price and were delivered really quickly. Very happy with the service.
Brilliant price, brilliant service. Super fast delivery. Highly recommend. Thank you
Excellent value for money and speedy delivery
Saw the Cuba LED Anthracite Outdoor Cuboid Multi Directional 2 Lamp at a garden centre but ordered the two needed online - much cheaper online and delivered very quickly.
Quality lights and cannot wait to have them fitted
Ordered outside lights and saved quite lot of money compared to other sites with the same outdoor lights.
Delivery was super quick to and well packaged
I was looking for a new Inspection torch for car detailing when I found the Unilite CR1-1250R Inspection Torch I had seen this torch on some websites for £110 but Home Lights Direct came up trumps best price I found on the net got it for £56.99 and that included postage. Home Lights Direct‘s communication was second to none kept me informed every step of the way including tracking. They even found time to call me to check I was happy with my purchase and to contact them if I have any problems.
You don’t get that service much these days. 5**** service Home Lights Direct will definitely use you again and will be recommending you to family and friends.
Ordered 3 outdoor lights and bulbs and they arrived a lot quicker than expected. They were well packaged and very good quality products. Even more surprising was when I received a courtesy call from the company to see if the products had arrived and if there were any problems at all. I would definitely order from here again.
Great quality products, arrived quickly. Very happy. Thank you!
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.