HomeLightsDIRECT Recensioni 

205
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defectiv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They ca... Leggi di più

Valutata 5 stelle su 5

The competitive pricing for quality products made me choose Home Lights Direct as a gift for my mum for her birthday. The Customer Service has been excellent with tracking details provided quickly and... Leggi di più

Valutata 5 stelle su 5

We love our solar powered outdoor light, so, when we experienced some issues with the light not performing and holding a charge, I contacted Home Lights Direct and told them about it. Initially they... Leggi di più

Dettagli dell'azienda

  1. Casa e giardino

Informazioni fornite da varie fonti esterne

HomeLightsDIRECT is a Specialist Retailer of Quality Indoor Lights and Outdoor Light Fittings. Free Delivery on all UK Orders over £50


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

205 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(205)

11 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not to be trusted

Not to be trusted, I rang before ordering a lamp for a birthday present to check it was in stock and told yesterday 5-7 working days, a few days after payment was taken I got a phone call to say it was being delivered direct from manufacturer who were out of stock. Wont use them again

27 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

I contact customer service as I had lost the fitting instructions

I contact customer service as I had lost the manual for my outside light. Emma at Customers services could not have been more helpful , even e mailing the link for me to obtain same. Its the sort of service that makes you return to that particular company . Excellent work emma nothing seemed too much trouble and customer care is not the easiest job and on most occasions goes unrewarded.

18 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service, great prices

Ordered 2 bathroom lights on their website, they were delivered promptly by Royal Mail and the items were well packaged. Price was the best we had found and postage was free. No issues, a great service. A follow-up call too, to check that everything was ok.

7 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Fast reliable & professional.

I got 2 Philips patio lights through these guys and the service was fast, reliable and the products turned up undamaged which is always a plus! They also called after to see if everything ok. Good customer service!

18 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Broken lights. Very poor customer service.

I ordered some lights at the end of July. After placing the order and my money having been taken, I was told they would not arrive for two weeks. When they did arrive one of the shades was completely smashed. Contacted HLD who said they would send a replacement....another 2 weeks wait. Replacement arrived....broken. Concluded that these lights were too fragile. Was told that I would need to pay for return in order to get a refund. I reluctantly did this. When I tracked the order, I found that it had been received by them over a week earlier, but had no contact from HLD. I contacted them and several emails/phone calls later they acknowledged that they had received the return and that I would get a refund. A week after that I contacted them again, and was told that my money was refunded....but I have checked my credit card and no refund has been received.....I am waiting for their response....7 weeks after they took my payment, I have no lights and no refund.

16 settembre 2021
Non scritta su invito
Logo di HomeLightsDIRECT

Risposta di HomeLightsDIRECT

Hi Karen,

We are sorry to hear this. I have had a look and can see your order was refunded to you yesterday. It can take a few days to appear on your account, if you have paid by credit card this would show up on your statement dated after the date of the refund. If you require any further information or you wish to discuss your order further please contact us directly either by email or telephone call.

Kind Regards

Valutata 5 stelle su 5

Good quality and as described online

Order was delivered quickly and was packaged well to protect the lights during shipping. The lights look as good in reality as they do online and appear to be good quality and robust. They have added a modern, stylish accent to my living room renovation. Very happy and I will order from Home lights Direct again.

24 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

20 Days Later, No Item.

20 days later no item.

Very simple order, small lamp, 'In Stock', 2-7 days.

Received a phone call Day10. Item was coming from Belgium (?!) sorry for the delay, with you shortly.

Day 20... ???

20 agosto 2021
Non scritta su invito
Logo di HomeLightsDIRECT

Risposta di HomeLightsDIRECT

Hi Joe,

We are sorry for your experience. Could you please email us direct to sales@birco-online.co.uk with your order details, and we can look into getting this resolved for you.

Kind Regards

Valutata 5 stelle su 5

Very impressed

We have been very impressed with the service and product from this company. We ordered outside lights for all around the house and they were delivered exceptionally well boxed. Wouldn’t hesitate to use this company for our online purchases again.

19 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Quality at great price

Saw the Cuba LED Anthracite Outdoor Cuboid Multi Directional 2 Lamp at a garden centre but ordered the two needed online - much cheaper online and delivered very quickly.
Quality lights and cannot wait to have them fitted

27 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Home Lights Direct (Unilite CR1-1250R Inspection Torch)

I was looking for a new Inspection torch for car detailing when I found the Unilite CR1-1250R Inspection Torch I had seen this torch on some websites for £110 but Home Lights Direct came up trumps best price I found on the net got it for £56.99 and that included postage. Home Lights Direct‘s communication was second to none kept me informed every step of the way including tracking. They even found time to call me to check I was happy with my purchase and to contact them if I have any problems.
You don’t get that service much these days. 5**** service Home Lights Direct will definitely use you again and will be recommending you to family and friends.

27 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Lutec Cate

Ordered 3 outdoor lights and bulbs and they arrived a lot quicker than expected. They were well packaged and very good quality products. Even more surprising was when I received a courtesy call from the company to see if the products had arrived and if there were any problems at all. I would definitely order from here again.

22 luglio 2021
Non scritta su invito

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