HomeLightsDIRECT Recensioni 206

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defectiv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They ca... Leggi di più

Valutata 5 stelle su 5

The competitive pricing for quality products made me choose Home Lights Direct as a gift for my mum for her birthday. The Customer Service has been excellent with tracking details provided quickly and... Leggi di più

Valutata 5 stelle su 5

We love our solar powered outdoor light, so, when we experienced some issues with the light not performing and holding a charge, I contacted Home Lights Direct and told them about it. Initially they... Leggi di più

Dettagli dell'azienda

  1. Casa e giardino

Informazioni fornite da varie fonti esterne

HomeLightsDIRECT is a Specialist Retailer of Quality Indoor Lights and Outdoor Light Fittings. Free Delivery on all UK Orders over £50


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

206 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Learned to regret the experience with HomeLightsDIRECT

I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defective - had to throw the whole lot and in the end got even cheaper ones from Wickes that do the trick.

My advice - avoid this online merchant and go for more trusted well-established brands.

30 maggio 2026
Non scritta su invito
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Risposta di HomeLightsDIRECT

We're sorry to hear the lamps did not provide the longevity you expected. As these were purchased in 2022, they are now outside the manufacturer's 2-year warranty period.

We do not appear to have a record of any faults being reported during that time. We pride ourselves on our customer service and always aim to resolve any product issues brought to our attention

Valutata 5 stelle su 5

Highly recommended 👍

I have had a few orders from Home-Lights direct and have found them to be very competitively priced and the customer service and delivery process are excellent. I would highly recommend this company 👍

14 maggio 2026
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Risposta di HomeLightsDIRECT

Thank you for your review, we appreciate the positive feedback and your repeated custom

Valutata 5 stelle su 5

Great prices

Great prices, quick delivery

6 aprile 2026
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Risposta di HomeLightsDIRECT

Thank you for your review, we appreciate your positive feedback

Valutata 5 stelle su 5

Fast delivery and lights were as…

Fast delivery and lights were as described. Would recommend using Home Lights Direct

9 aprile 2026
Non scritta su invito
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Risposta di HomeLightsDIRECT

Thank you for your review, we appreciate the positive feedback and are pleased that your items met your expectations

Valutata 5 stelle su 5

Great product, great price, great service

I finally found a lampshade that fits a table lamp bought in a charity shop. Lovely! and very well priced. It took a little while to arrive, but the service overall has been excellent. Thank you!

8 aprile 2026
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Risposta di HomeLightsDIRECT

Thank you for your review. We are sorry your order did not arrive in reasonable time, we are pleased that you have your order and that you are happy with your purchase. We hope to serve you again soon

Valutata 5 stelle su 5

Fast Delivery, Excellent Packaging & Constant Updates

Order was dispatched quickly and arrived well within the estimated timeframe. The item was excellently packaged, and communication throughout (via Shop app) was clear and consistent.

A genuinely smooth experience from start to finish. Very much looking forward to purchasing from them again.

26 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Ple1ase Please don't use this company,i…,.

Please Please don't use this company,i ordered two lamp base in soft light grey what arrived was two light green bases. I contacted the company and was told to send photos which I did. Two hours later i was contacted by a very rude lady who told me that they were grey and if i did not want them i could send them back at my cost .there is no way that this colour is grey.if they are selling them as grey they are wrong,and the picture on their website is also wrong.i feel that the company and the rude lady I spoke to are treating their customers badly. I will not use this company again and i warn others not to. I am not returning them because I have changed my mind but they were wrongly supplied and i don't think they should make me pay the return postage.

13 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

I bought a Unilite brand flashlight…

I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They called me back in less than 24 hours and sent me a replacement within 48 hours. I didn't pay for return shipping. The experience was positive; they are trustworthy.

9 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

beautiful moroccan style lights

Purchased 2 beautiful moroccan style lights from here. They arrived really quickly and were well packaged. The price was far cheaper than the same lights for sale on other websites. I would purchase again.

12 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Purchased floor lamp which was the cheapest anywhere on-line. Excellent swift delivery. Highly recommended. Thanks

2 ottobre 2025
Non scritta su invito
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Risposta di HomeLightsDIRECT

Thank you for your review, we are pleased you are happy with your purchase. We hope to serve you again soon

Valutata 5 stelle su 5

Great Company, no issues !

This is my second order from this Company and I have no complaints. Great products, great price and quick delivery. Thank you 😊

10 settembre 2025
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Risposta di HomeLightsDIRECT

Thank you for your positive feedback, and thank you for your returned customer. We are pleased that you are happy with your purchases and with out service

Valutata 4 stelle su 5

Great customer service

My lamp arrived broken unfortunately. Emailed customer services straightaway with a photo. Got an email by return saying they had dispatched another one to me. It arrived today in perfect condition.
Excellent service all round.

10 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

under cabinet light unit

My order for an under cabinet light unit arrived within days of my placing the order on line. The unit was so well packaged there wasn’t any chance of it being damaged in transit.

Would highly recommend your company, thank you.

2 luglio 2025
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Risposta di HomeLightsDIRECT

Thank you for your review, we appreciate you taking the time to write your review. We are pleased your experience with us was positive

Valutata 5 stelle su 5

A specific lampshade was required and…

A specific lampshade was required and it was much cheaper here than elsewhere, no hassle at all, very straightforward to order and I received the lamp in mint condition a few days later , highly recommended efficient store thank you 🙏

12 giugno 2025
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Risposta di HomeLightsDIRECT

Thank you for your review, we appreciate you taking the time to write your review. We are pleased your experience with us was positive

Valutata 5 stelle su 5

Excellent customer service

I ordered a light fitting online. The price plus postage was competitive.
On opening the package I found that there was a manufacturing fault with a component of the light. That evening I sent an email to their customer service address with photos of the problem. I received a reply first thing the next morning saying that they would send a replacement. They must have dispatched the new light straightaway because it arrived very quickly. Can’t fault the service.
The new light fitting was fine.

15 maggio 2025
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Risposta di HomeLightsDIRECT

Thank you so much for your kind and detailed review! We're really glad to hear that our customer service team could resolve the issue quickly and that your replacement light fitting arrived without any problems.

We appreciate your understanding regarding the initial fault and are delighted that you're happy with the outcome. Thanks again for choosing us. We hope you enjoy your new light fitting

Valutata 3 stelle su 5

Purchased two lamps

Purchased two lamps, quality rubbish, plastic. On the picture they look so nice and effective, I have to say they were dearer at another store, I certainly wouldn't be happy if I paid £40 each.

24 marzo 2025
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Risposta di HomeLightsDIRECT

Thank you for taking the time to leave your feedback, though we're sorry to hear the lamps didn’t meet your expectations. We aim to ensure all our product images and descriptions are as accurate as possible, and we're disappointed to hear you felt the quality didn’t reflect this.

We always want our customers to be happy with their purchase, so if you'd like to discuss a return or exchange, please reach out to our customer service team and we’d be happy to help.


Best regards,
Home Lights Direct

Valutata 5 stelle su 5

Thank you Lisa

A small hiccup in the beginning but dealt with efficiently and quickly by Lisa. Quality of goods were spot on. Thank you.

17 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Table lamps

Purchased 2 lamps before Xmas one shade damaged, Contacted company twice no reply. Reply apparently went into junk mail, so soon replied after sending an email. Problem solved.

10 dicembre 2024
Non scritta su invito
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Risposta di HomeLightsDIRECT

We are sorry one of your items is damaged. Please contact us directly with your order and contact details to allow us to rectify this for you. If you have already contacted us about your issue, please check your junk/spam folder for our reply and let us know how we can contact you to get this resolved for you

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