Homegymsupply Recensioni 

65
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Absolutely fantastic company that I would recommend to anyone looking to purchase fitness equipment. Great prices and value on the equipment they offer (really appreciated the free bonus gift of he... Leggi di più

Valutata 5 stelle su 5

Will put together a package for me including Force USA G1 rack, weight plates barbell and rubber flooring. Gave me a good price and great email communication on delivery or order. I didn’t set up equi... Leggi di più

Valutata 5 stelle su 5

We love our new Tunturi exercise bike bought from Home Gym Supplies Ltd to replace one which we’d had for over 40 years! They were very efficient and helpful. Will was particularly great going above a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Will at Home Gym Supply provided the level of post purchase customer service that every retailer should aspire to. He was very quick to pick up on a problem that we had with an exercise bike and did... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli sportivi

Scritti dall'azienda

Save time and money by building your own home gym to achieve your fitness goals without leaving the house. See our wide range of exercise equipment.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

65 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(65)

7 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service from start to finish!

I recently purchased the Force USA G15 through Will at home gym supply.
The service I received from start to finish was excellent! Will was very knowledgable so (having never purchased anything this big online before) I was confident I was buying the right equipment for us as a family. The whole process was simple and felt more consultative approach than a hard sell that I've experienced before. The fitting team were also very good, on time, very knowledgeable and professional. I would highly reccommend Will and his team.

24 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great Service and Support

Excellent service and support from Will at Home Gym Supply. Fantastic price on the Nordic Cross Trainer C7.5 - great bit of kit and even though the box was slightly damaged (which I was told about prior to ordering and why it was such a good price) the contents were fine. Put together within an hour - Ordered on a Sunday arrived on Wednesday brilliant - will use again.

19 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

best price and excellent home gym team delivering perfect 5/5 on customer satisfaction!!

It was our first time buying from home gym and I was sceptical at first as the listing mentioned open box but the price was the best we could find online.. so I initiated a chat to ask a few questions about the condition of the product and their return policy in case the product was damaged …and I was reassured that I will not be bearing the costs of returns if the product arrived broken/dented etc. I placed the order and the team stayed on chat with me the whole time to help. The experience thereon with a 2 man delivery right on time as promised and the perfect after sales follow up to get us set up with extended warranty and the iFIT membership was flawless. The product itself was in perfect condition. I have no hesitation in recommending the home gym to anyone who is considering buying fitness equipment.

3 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Great customer service and would highly recommend them to anyone looking for gym equipment. Recently resolved an issue with a newly purchased treadmill where the manufacturer was taking too long to resolve. They stepped in at my request and managed to organise a replacement fast.

12 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Can’t fault home gym supply!!

The whole experience with home gym supply was excellent from how quickly the machine arrived, advice on assembly to help with registration. Will really went above and beyond to help with my queries 😊

24 settembre 2022
Non scritta su invito
Valutata 4 stelle su 5

Got a top quality rower at a very good…

Got a top quality rower at a very good discount. Service was good but lacked order updates which is something that wants addressing other wise it would have been a 5*

16 agosto 2022
Non scritta su invito
Logo di Homegymsupply

Risposta di Homegymsupply

We’re glad to hear that you are happy with the quality and price of your rowing machine. I appreciate your feedback regarding the order updates and I completely agree. We have recently changed to a new courier who is capable of providing our customers with tracking information and a faster service which will hopefully improve our customer experience. We appreciate your business and if there is anything we can help you with in the future please don't hesitate to reach out to us.

Valutata 1 stelle su 5

cowboy

They have good prices but the rest is very bad. Long delayed delivery without informing me. The equipment came in bad condition and when I wanted to make a claim, it turned out that they are not the manufacturer's representative and no one will repair the equipment. The seller stopped replying to my messages. Very amateurish, cowboy . I do not recommend. If you want to buy use a credit card to be able to recover your money later

13 agosto 2022
Non scritta su invito
Logo di Homegymsupply

Risposta di Homegymsupply

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have contacted Flow Fitness regarding the issue as we had requested an engineer call out but they claim that the issue isn't covered under their warranty and would not cover the cost of an engineer. I'm so sorry for the miscommunication as the manufacturer should have been in direct contact with you addressing this issue. We are currently talking with our manufacturers to try and provide a simplified and faster process to have issues resolved asap.

Valutata 5 stelle su 5

Great team

Great team, very competent and communicative. Knew their stuff and were helpful in understanding the kit. G20 kit is perfect for what we need.

11 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Nordictrack Cross Trainer

Bought the Nordictrack c7.5 cross trainer from this company a couple weeks ago and cannot fault either the product or service! The cross trainer is sturdier than expected and does the perfect job for my gym. Would highly reccomend for any purchases!

12 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Purchased Nordictrack VR25

Purchased Nordictrack VR25, Price was amazing & the delivery was not only quick but the delivery team were friendly & brought it right into my home, I had an issue attaching one of the pedals but customer service was instant & solved the problem with advice & followup Emails all within a couple of hours, great work guys

1 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Same Day Delivery

Ordered a massage gun and some weight plates after talking to their team and they managed to deliver it the same day as they are also here in Bristol. Great service.

29 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

I just purchased a smith machine from…

I just purchased a smith machine from this site. The entire experience has been excellent! I had some questions which were answered immediately via their online chat section. They were very helpful, delivery arrived within a week. Boxes were a little damaged but on reporting this to them, they have assured me they will address any issues. I saw some of the other negative reviews before buying and must say I was a little sceptical but personally my experience has been excellent and I would highly recommend these guys. I also found their prices to be much lower than other similar companies. - 5 stars.

12 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Replacement Lead within 24 hours

Ordered the Flow Fitness walking pad and unfortunately it was missing the power lead. However, Home Gym Supply had a lead sent out and was with me the very next day. Would highly recommend.

3 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Couldn't have asked for better customer service

Bought a Cross Trainer from Home Gym Supply earlier this year. After assembly I noticed the console had a fault. Dan from Home Gym Supply was great in resolving the issue, manufacturers sent a new console in the post within couple of weeks, and Dan kept me up to date with the progress. Couldn't have asked for better customer service.

17 marzo 2022
Non scritta su invito
Valutata 1 stelle su 5

I should have read these reviews

I should have read these reviews. I ordered a punch bag and received a delivery date. I confirmed the date with the delivery company and received a timeframe to which it would deliver. I then receive a call just as the 4 hour timeframe was ending. The caller claimed my deliver driver was in an accident and so wouldn’t make it with my product, so they had to reschedule, which could take weeks. I complained to the home gym supply who took it up with the delivery company, no response from home gym supply but I received a message from the delivery company saying they will let me know the new delivery date within days?

At the moment this whole process looks like a scam and or a waste of time. If my parcel doesn’t deliver within a week i will have to go back to my credit card provider for the refund. Absolute joke!

If this problem is fixed I will make sure to take my words back on this review (although it’s not looking promising if you read the other reviews). Highly disappointing considering my product was around £240

8 marzo 2022
Non scritta su invito
Logo di Homegymsupply

Risposta di Homegymsupply

Good Morning Dean,

Thanks for reaching out to us.

As you know the driver that was supposed to attend the job, two working days after you placed the order was involved in a traffic collision.

The safety of the driver was of course paramount in this situation and there was procedures to follow regarding this.

As for calling Home Gym Supply a scam were are quite perplexed.It took us less than 30 seconds for us to reply to your message in chat regarding the incident,to which a member of staff replied to you asking for order details and subsequently what had happened.

Our first port of call was to contact the delivery company and find out what exactly had happened and how we could move forward and get the item delivered. Having spoken with Simply Parcel, a customer service representative assured me they would contact you, and of which they did within 45 minutes which entailed leaving you a voicemail as you did not answer.

As you were booked in for Tuesday 8/3/22 , two days after ordering I can see in the system that a redeliver has already been set for 10/3/22, so we are not sure as to why the review says you will be waiting days for a new date as we have delivered a new date within around 12 hours ?

Home Gym Supply prides itself on honesty and transparency, should you require a full refund it would be our pleasure to provide you with this so we can show good faith.

Again we apologise that the driver was involved in a collision, however we have had this wrapped up for you in less than 24 hours.

Best Regards

Home Gym Supply

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più