Homebound Recensioni 

37
•
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Brilliant company! I spoke to around 10 companies before deciding to go ahead with Josh and his team, and they’ve been second to none. Having worked in property for over 16 years and dealt with hundre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Working with Chelsea was a delight, and so helpful. She made a stressful , overwhelming process of setting up a new home feel easy and comforting. My move had to be postponed at the last minute, but I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I can’t recommend Homebound highly enough. From my very first conversation with Bradley through to the ongoing account management with Chelsea, the entire team has been exceptional—professional, f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Their services completely met my expectations. The furniture arrived exactly as shown on the website, and some items looked even better and were in very good condition. Josh was incredibly helpful thr... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

37 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(37)

11 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Super company, highly recommended

Homebound has a really impressive range of high spec furniture in beautiful condition at really reasonable rental prices with an
impressively prompt, helpful and engaging service run by Bradley. It was a complete coincidence that I found them on Google when I did so consequently I was able to go ahead and stage my property affordably and with style and efficacy. I can’t thank them enough.

22 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and beautiful furniture

Excellent service and furniture quality! The team arrived promptly on the day of delivery, assembled the pieces in no time at all. The same on day of collection, super fast and streamlined process - great communication throughout even with our Central London location and parking/ traffic factored in they were prompt.

The actual pieces of furniture themselves were of high quality, and had a super premium look and feel. We will definitely be using Homebound again! Thank you Bradley and Oscar for your service! :-)

25 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

Great service! So glad Homebound was created. I needed temporary furniture for our new flat while we waited for our permanent furniture from other suppliers to be built/shipped. The Homebound team was available to answer all of my questions about measurements, delivery. The team delivered the pieces quickly, assembled them onsite the same day, and removed all the packaging. Amazing service and I will use again - we may even buy some of the pieces that we rented. I highly recommend Homebound!

27 giugno 2022
Valutata 1 stelle su 5

Good furniture, bad service

Every interaction with this company is like pulling teeth. I really wanted to support this small start up, and while they have a good range of furniture the experience so far has been severely lacking. Emails take days to answer, live chats are often not responded to.

Despite our furniture being dropped off by Homebound co-founders themselves, the 'white glove assembly' that was promised in several places on the website was not provided. Both co-founders insisted that they were not offering that anymore, and haven't been for over a month - leaving me to assemble furniture myself and with a mountain of boxes to organise council pick up for (at additional cost). As of two weeks after delivery, assembly service is still being promised on the Homebound website despite the business not offering it, something I find very misleading. I got 'I'll ask the team to check the website' as a response. I would have thought that as business owners, perhaps they would be aware of what their business and website promises.

In addition, the couch I ordered had completely different dimensions to what was listed on the Homebound website, something I only discovered after comparing with the information on Swyft's website. I emailed to confirm dimensions and had to cancel the couch as it would not have been able to fit our flat; this then left us without a couch on the long weekend.

16 giugno 2022
Logo di Homebound

Risposta di Homebound

Hi Natasha,

Thank you for taking the time to leave a review, we're always looking for ways to improve the Homebound experience to better serve our customers, so we appreciate your feedback.

As we have evolved our service proposition, we've made the decision to offer white glove delivery at an optional fee to our customers who would benefit from this service, and pass on the savings to our customers who are comfortable self-assembling their furniture.

We can appreciate the confusion with the wording not updated in all areas of our website, and apologised for this over the phone and via email. We have since audited the website and removed any further mentions of this no longer valid offer of the complementary white glove service. We thank you again for bringing this to our attention as well as the discrepancy with the product dimensions for the Swyft model. This model has since been rectified and a full review of all product dimensions has been done and we can confirm this product was the only line with a discrepancy.

As a business we're always looking to ways to improve our customer experience, so we really value you taking the time to give feedback on the Homebound service, and we apologise that this has led to a less then desirable experience on this occasion.

Thank you,
Homebound Team

Valutata 5 stelle su 5

Highly recommend this company

Highly recommend this company. I’ve struggled sometimes to get top quality furniture, and through homebound I was able to subscribe for two beautiful high quality sofas, really elevates my living room and I couldn’t be happier! Customer service throughout has been amazing. 🤩

25 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Absolutely Brilliant!!

Such a fantastic and brilliant concept.. The furniture I got from Homebound is so funky and modern and really gives my home that special character that I love.. I highly recommend and will definitely be using them again :)

17 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Such a fantastic service

Such a fantastic service. Moved in a week ago and the items are already here. Absolutely love the gold tub chair it looks even better than advertised. Customer service team were really helpful too in keeping me updated on my delivery.

17 marzo 2022
Non scritta su invito
Valutata 3 stelle su 5

Ordered a lovely table which looks…

Ordered a lovely table which looks gorgeous but I was disappointed with the lack of communication. Didn’t receive a delivery date it just arrived so I couldn’t arrange for someone to be home. I was also disappointed with the amount of polystyrene that came. I was attracted to the company as it stops furniture waste and allows for a much more environmentally friendly way of furnishing your home. But the amount of plastic was astronomical. Hopefully if they rectify this I will order again from them in the future

7 aprile 2021
Logo di Homebound

Risposta di Homebound

Hi Olivia,

Thanks so much for you feedback and we're glad you're happy with your table! As a startup we are always looking to improve so your feedback here is very much appreciated.

As a company focused on delivering a sustainable solution to furniture, we will be looking at making improvements to our packaging and suppliers moving forward.

Best wishes,
Homebound Team

Valutata 5 stelle su 5

Thank you homebound!

In the past I have been prohibited from getting hold of high-end, quality furniture due to cost. Thankfully this is no longer an issue due to this brilliant company with their reasonably priced rental options. Add to this an easy to use website and seamless delivery service. My home decor has reaped the rewards! Highly recommend.

28 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great rug - great service

A massive thanks to Homebound for the beautiful rug we’re renting - it’s a lovely design and looks great in our bedroom. Very luxurious. Great way to try out a different look in a sustainable flexible way. Homebound’s service was very efficient - will definitely use again.
Sally Dillon

7 febbraio 2021
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più