HolidayGems Recensioni 

Excellent communication

Telephone call received from Sam at Holiday Gems within half an hour of making my booking- she was pleasant and helpful- she had to advise the price had gone up a bit- quite a shock for me- I explained that I had been comparing against other providers and she went to her manager and got the increase reduced quickly and acceptable.
Turning an awkward situation into something good.

Stuart was polite and most helpful- Thank you.😊

5 Star customer service
Stuart was brilliant covered everything in detail ensured the booking was correct as ordered
Really good to speak to a real person with knowledge
Excellent after sales follow up when ordering on line

Booking process was so easy, Martin who i spoken to on the phone was very professional and helpful.

Sam was incredible.
Fixed an error on my part and I’m truly grateful for her expertise.
I can’t thank her enough.

Sam was very experienced and resolved issue very quick.

I cannot recommend Holiday Gems highly enough.
Having never used this company, I wasn’t sure what to expect. It was nice to be pleasantly surprised with the ease of their web site, a follow up with phone calls with an actual human, emails, general efficiency and all round niceness.

It was so lovely to talk to a real person.Sam was so helpful and profesional.This is our 2nd holiday booked with holiday gems and would highly recommened.

Easy website to choose Holiday Package options and add ons.
Only thing that let it down was once booked and paid for got phone calls, e-mails and voicemail from Holiday Gems representative the next day requesting another 78 pounds - refused and asked for money back to re-book with another company. Then Manager contacted and extra fee was retracted !!!!

I was contacted by a lady called Sam within a few hours of booking our holiday online, this is the first time we’ve used this website and it was straight forward.

Absolutely horrendous!
The hotel we booked was nothing like the pictures. We booked with a baby as well. The hotel had no lift and we were expected to carry the baby and prams up and down 5 flights of stairs. There were no rooms on the floor of receptions all rooms were accessible by going down 5 flights of stairs. So even if requested they would not of been able to accommodate. The room had loose wiring and bed bugs.
Holiday gems representatives were EXTREMELY rude and there was no bed for the baby - the room had 2 toddler beds pushed together. When I said to holiday gems its unsafe to co sleep with a baby under 1 they responded "you're not in the UK so you dont need to follow uk guidelines"
Refused to give me my money back. Was suppose to get a refund of unused night and nearly 3 months later i still have not recieved the refund. Id never book through them again.

Sam was so helpful thank you so much reassuring me in every single way I can’t wait for Egypt and thanks for your help

Samantha at Holiday Gems was so helpful & lovely

Booked a holiday online to Morocco.
2 days later they called to say the price had gone up by £140, so we need to pay this extra now. They said it was due to room availability.
So why did they let us book it at the original price in the first place?
This feels like a scam holiday company to me, making it appear cheaper than say love holidays, then putting up the price after booking.

We have cancelled the holiday with holiday gems and will book a holiday now with a different company.

Time wasting and very annoying!!!

Sam helped me fantastic experience would recommend put my mind at ease thank you brilliant job

Amazing experience with Stuart, patient and kind

Stuart booked my holiday for me. He was really helpful and found me the best price for what I wanted. He was very thorough, he wanted to make sure that everything was just right for us, and that gives me peace of mind. Thank you Stuart.

First time I booked something went wrong and didn't book tried again and it booked fine

Easy and very helpful