Holidaybuzz Recensioni 363

Booked through @TravelZoo link. Price and details not what was advertised. Booked and 'upgraded' to 2x superior rooms, got 1x basic room. 'Roy' was rude, aggressive and stated that I needed to leave a 5* review and name him before he would provide what I actually paid for (which clearly explains the other 'positive' reviews). It appears it's an overseas call centre with made up names and poor English. The experience was very stressful, I spent hours resolving issues and I wasn't sure we would actually get what we paid for; not what you want for a holiday. @TravelZoo not interested in any issues.

Extremely pleased with the service from Buzz holidays and all the customwr service advisers i have spoken to

We managed to speak to Milo today who was very helpful in every aspect. We had lots of queries which he answered with patience. He was very helpful. We also had special requests for the hotel which he helped us with. Thank you Milo for all your help today.

Hi just needed to make a change to my booking and it was sorted quickly and politely by Neil.

Dania was great and processed our details very efficiently!

Neil is very good attend to customer I will have him ten

Dania was polite and helpful id answering my query.

thank youfor the information regarding the boarding passes Barry

Cynthia was very polite and helpful and called me back when she said she would. That was very kind.

We ended up having a good trip despite the involvement of Holiday Buzz. They did their usual bait and switch that they are quite well known for - advertising a great trip at a low price that is only available at 5am from Humber airport on a Tuesday in February when advertised in London - so cost quickly doubles and triples!

It took forever to book as they seem to use an overseas call centre where staff have poor English, so everything had to be repeated twice and spelt out. Will never use again as prefer to book what I actually want, even if I cannot match their low price. We are experienced travellers and have mostly planned our own trips, but this was a too good to be true advert in the free paper.

In our case they described a hotel near the city centre - they quoted a 10 minute walk from the hotel we originally wanted and INSTEAD put is in a hotel at the last stop on the metro.

I have written a formal complaint, notified Trading Standards and called Holiday Buzz, but all correspondence is being ignored - so all I can do is warn others not to use them.

Hotel and transfers were actually really good, but not being anywhere near where we expected was a surprise and cost us time and money travelling in every day.

We discovered Holidaybuzz through Travelzoo for an offer of a trip to New York that looked to good to be true. It was! Nothing advertised in Travelzoo was available, the hotel, the time and the price, which ended up doubling. To be fair, this new price was a special that included a room upgrade, taxis to and from JFK and a birthday cake and a bottle of fizz. From that upgrade, which cost £700, we got a taxi from the airport, the return taxi never showed, and cost us another £79 which Holidaybuzz refused to pay. The room was supposedly upgraded, it has a window, but this made the room both noisy and cold, and there was no cake or fizz. We managed to get £20 back out of them but this is up there with our worst travel experiences. On top of that, the flight was brought forward a full 24 hours! Avoid Holidaybuzz and you'll avaoid alot of unnecessary stress and cost!

I speak to Mrs DANIA she was very nice service thank you very much

Neil has been fantastic at any changes or questions we have had. 5 star service

Dania was very helpful with my enquiry and very polite.

Neill was very helpful today when I contacted Holidaybuzz about some details I needed to know. Thank you.

Neil, helped us out today with tickets and baggage upgrade. All good.

If I could score a minus I would. Worst travel agent I have ever had the displeasure of dealing with. Problems from start to finish. Could not make any changes without paying full cost. Had to book alternative flights and accommodation elsewhere. Hotels were astonishing. So very very poor. Not even 1 star! Neither were central as assured at booking. Both sub standard. Did not feel safe. Practically begged holidaybuzz to help find an alternative to no avail. Numerous emails of complaint sent. They wanted video / photographic evidence of issues. Was so afraid and feeling vulnerable in both hotels they booked I was not thinking about taking pictures! They were dirty , cugarettte burns in blankets. Breakfast was so poor we did not eat. Stench of cannabis in corridor. Prostitution outside one hotel. Etc etc etc. after all the back and forth trying to have the complaint heard and acknowledged I lost the will to keep going with it so told them not to contact me ever again. Spent over £2k on original flights and hotels. Then spent another £2k plus on new flights and hotels. They offered £20 compensation! What an insult! Oh yes also £40 off my next booking! As if I would ever book with them again! I could go on but will end here and hope all of you out there get the message! Disgusting and shameless company!

Ashley taking the payment was extremely efficient, polite and patient.

I saw an all inclusive deal on Metro, the free newspaper, I thought it was good so didn’t hesitate to call the number on the ad as I’ve taken two previous holiday through this newspaper.
When I called them they said that that specific hotel was not available so the agent started to offer me different hotels until I accepted one of them,
the original newspaper deal was for £259, but this one was for £395 even though it wasn’t as good as the original newspaper hotel, I don’t know why did I accept.
My companion later had a problem that she couldn’t fly so I called them to ask them if I could cancel the trip or change the name of my companion to someone else, they told me that cancellation was almost impossible and that I should go for the name changing.
They kept me waiting for few days before they told me how much it will cost, I almost fell from my chair, it was £289, almost the same as going on the holiday, no matter how much I talked to them they were adamant that they didn’t set this number but it was their suppliers.
I reluctantly paid.
It was only when I tried to check in with airline that I realised what those crooks have done as I couldn’t check in without checking in my companion too.
Here is the trick, the booking was made by me, the hotel room had one double and one single bed so it’s enough for three people, the name we needed to change was for the second person so what they did was just purchasing a flight seat that costed les than £70 and they kept over £200 for themselves without changing any name.
My heart was bleeding when I sat in the plane with the seat next to me empty knowing that I have paid for it, the hotel also asked me about my friend and I had to tell them she’s not coming.
I hope they lose this £200 they stole from ten times or more, I hope someone takes them to court and they lose millions of pounds
They are a bunch of crooks that no one should trust them.

Had to chase paoerwork on a few occasions but Neil was incredibly helpful, polite & professional & resolved my isses