Fuair mé an táirge a d'ordaigh mé. Seachadadh go breá. An táirge ag oibriú go maith, iontach sásta leis an feidhmiúchán go dtí seo. Iontach sásta le mo cheannachán. Got the product I ordered. Good de... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Delivery arrived quickly. Product is ok quality for the price. However the instructions were incorrect so had to disassemble in order to fit the lid arm. Very time consuming and annoying. Also the pro... Leggi di più
L'azienda ha risposto
Delivery was great. Loungers were fine but table screw holes were rusty and can’t be assembled - shame it was a good size Update on 18 September: it’s been 5 weeks now since I sent the photos you... Leggi di più
L'azienda ha risposto
Rain Cover The rain cover that was supposed to be with the order wasn't included.I did email requesting another rain cover but my request was ignored. I now have tge added expense of a... Leggi di più
L'azienda ha risposto
4,0
Molto buono
1059 recensioni
Ha risposto al 79% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This company is easy to order from and…
This company is easy to order from and deal with.
21 marzo 2025
Risposta di HNG
Hi Thomas,
Thank you so much for the ⭐⭐⭐⭐⭐ review and for taking the time to share your experience! We’re really glad you found it easy to order and deal with us — that’s exactly what we aim for 🙌
We hope you're enjoying your new LED Light with Motion Sensor 💡— a handy little upgrade for any space!
Thanks again for choosing us.
Team H&G 🏠🪴
Faulty product..
Faulty product... Very bad customer service... still waiting on response to my problem
28 marzo 2025
Risposta di HNG
Hi Gerry,
We’re really sorry to hear about your experience and completely understand your frustration. We want to clarify that our customer service team replied to your initial message within 48 hours and are actively working behind the scenes to resolve the issue for you.
We absolutely take this seriously and will continue to follow up with updates until everything is fully sorted. Your satisfaction is important to us, and we’re committed to putting this right.
Thanks for your patience as we work through it.
Team H&G 🏠🪴
Risposta di HNG
Hi Sinead,
Thanks so much for the lovely review! 😊 We're thrilled to hear your radiator cover arrived quickly and was just what you were looking for. If you ever need anything else, we’re always here to help.
Best wishes,
Team H&G 🏠🪴
Very reasonable affordable prices item…
Very reasonable affordable prices item came as expected I will be definitely ordering again from HNG
25 marzo 2025
Risposta di HNG
Hi Sue-Anne,
We really appreciate you taking the time to leave such a positive review! 🌟 It’s fantastic to hear you were pleased with our radiator covers and found them to be great value. Knowing you plan to shop with us again truly makes our day! 😊
If you ever need anything else or have any questions, don’t hesitate to reach out. We're always happy to help!
Best regards,
Team H&G🏠🪴
Risposta di HNG
Hi Fionnuala,
Thank you for your feedback and we're truly sorry to hear that the delivery took longer than expected. We understand how frustrating delays can be.
Our customer service team was in regular contact with the person who placed the order and kept them updated throughout the process. They were understanding of the situation, which was unfortunately outside of our control.
Please rest assured that this delay was not typical — we pride ourselves on our reliable and efficient delivery service, and the vast majority of our orders arrive on time or early.
We appreciate your patience and hope we’ll have the opportunity to provide a better experience in the future.
Kind regards,
Team H&G🏠🪴
Brilliant experience with HandG
Brilliant experience with HandG. Competitve prices and super fast delivery. I’ll certainly be back again
24 marzo 2025
Risposta di HNG
Hi Tom,
Wow, thank you for the glowing review! 🌟 We're so pleased you enjoyed your shopping experience with us and found our prices competitive. It’s great to hear your patio heater and rattan dining set arrived so quickly! 🔥🍃
We hope you’re loving your new purchases and making the most of them! 😄 If you ever need anything else, feel free to reach out.
Best Regards,
Team H&G🏠🪴
Risposta di HNG
Hi Michele,
Thank you so much for the fantastic review! We're thrilled to hear you're happy with your radiator cover and that it arrived promptly. It was a pleasure to have you as a customer, and we really appreciate you taking the time to share your experience.
If you ever need anything else, feel free to reach out.
Warm wishes,
Team H&G🏠🪴
Great product great price great service
18 marzo 2025
Risposta di HNG
We're thrilled that you experienced exceptional quality, value, and service with us. Thank you, Kevin, for awarding us 5 stars!
Warmest wishes,
Team H&G 🏠🪴
Risposta di HNG
Hi Susanne,
Wow! Thank you so much for your wonderful review! ⭐️⭐️⭐️⭐️⭐️ We're absolutely thrilled to hear that you loved both the radiator cover and our service. It means the world to us that you took the time to share your experience!
If you ever need anything else, we’re always here to help. Enjoy your new piece! 😊
Warmest wishes,
Team H&G 🏠🪴
Very pleased with the product and swift…
Very pleased with the product and swift delivery 👏
14 marzo 2025
Risposta di HNG
Hi Lorraine,
Thank you so much for taking the time to give us your great feed back😊 Our team work very hard to ensure our customers receive a positive experience when shopping with us.
We appreciate you and all of our customers.
Best wishes,
Team H&G🏠🪴
Risposta di HNG
Hi Biljana,
Thank you so much for the lovely 5-star review! We're delighted to hear you're happy with your radiator cover and that everything arrived quickly. We really appreciate your support and hope to see you again soon 😊
Warm regards,
Team H&G 🏠🪴
Really easy to deal with.
Really easy to deal with.
Good value for money and delivered relatively quickly!
5 marzo 2025
Risposta di HNG
Hi Ciara, thank you for your fantastic 5-star review! We're so pleased to hear that you found us easy to deal with and that you’re happy with the value and delivery speed. Your support means a lot to us, and we truly appreciate you taking the time to share your experience! ⭐⭐⭐⭐⭐
Kind regards,
Team H&G🏠🪴
Great communication with customer…
Great communication with customer service! Product quality is good! Totally loved the experience.
3 marzo 2025
Risposta di HNG
Hi Manikandan, thank you for taking the time to share your experience! We're delighted to hear that you had great communication with our customer service and that you’re happy with the quality of your Egg Chair. We hope you enjoy many relaxing moments in it! Your feedback means a lot to us! ⭐⭐⭐⭐
Team H&G🏠🪴
Risposta di HNG
Hi Joan,
Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that you were pleased with our quick service and that you're happy with your new radiator cover.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, feel free to reach out—we're always happy to help!
Best regards,
Team H&G🏠🪴
Super super
21 febbraio 2025
Risposta di HNG
Hi Jaroslaw,
A huge thank you for your fantastic 5-star review! 🌟 We're thrilled to hear that you're happy with your radiator cover and our service.
Your support means the world to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help!
Best regards,
Team H&G🏠🪴
Great quality radiator cover
Great quality radiator cover, speedy delivery, very good value
28 febbraio 2025
Risposta di HNG
Hi Carmel,
We really appreciate you taking the time to leave such a fantastic review! 😊 We're so glad you're happy with your radiator cover and that everything arrived nice and quickly for you.
Your support means a lot to us, and it's always a pleasure to hear from happy customers. If you ever need anything else, we're here to help!
Best regards,
Team H&G🏠🪴
Risposta di HNG
Hi Jean,
Thanks a million for your lovely review! 😊 We're so glad you found the ordering process easy and the delivery quick—just the way it should be! 🚚✨ Hope your new radiator cover looks great in your space.
If you ever need anything else, we're always happy to help!
Best,
Team H&G🏠🪴
Awaiting Refund 14 working days after confirmation
Initial experience was fantastic , the covers did not suit arrange a return , absolutely no problem , they confirmed on the 19th of February that they had recieved my return and that it had paseed quaity contol and to expect my refund in 3 to 5 working days - 14 working days later no refund no one answers emails as to why and the phone is never answered
19 febbraio 2025
Non scritta su invito
Risposta di HNG
Hi Maria,
Thank you for reaching out to us. We sincerely appreciate your patience, and we’re very sorry to hear about the delay with your refund.
We understand how frustrating this must be, and we want to assure you that we will investigate this matter immediately. Our team will look into the status of your refund and work to get it resolved as quickly as possible.
We will update you as soon as we have more information.
Best regards,
Team H&G🏠🪴
Risposta di HNG
Hi Piotr,
Thank you very much for taking the time to leave a 5 star review. We truly appreciate it.
Kind Regards,
Team H&G🏠🪴
Avoid this company
If I could rate 0, I would.
Very bad experience with this company.
Three weeks after my purchase, the issue has not been sorted. I have not been refunded and the item has not been replaced.
Impossible to talk to someone.
This is a disgrace.
They replied to me on my previous review with another name and case. Confusion and lack of professionalism.
Avoid at any cost.
18 febbraio 2025
Non scritta su invito
Risposta di HNG
We sincerely apologize for the frustration and inconvenience you have experienced. This is certainly not the level of service we strive to provide, and we understand how disappointing this situation must be for you.
Please rest assured that we are treating this matter with urgency. We will ensure that your issue is resolved as quickly as possible, whether through a refund or replacement. Our team will reach out to you directly to clarify any confusion and provide a solution promptly.
Once again, we are truly sorry for the delay and any miscommunication. We appreciate your patience and the opportunity to make things right.
Kind regards,
Team H&G🏠🪴
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