Hippo Motor Finance Recensioni 

Avoid this company at all costs.

I purchased a vehicle from them in January and within weeks it became clear the car was dangerously faulty. The electronic handbrake has activated multiple times while driving, the car has thrown itself into park at speed, and I have had several near collisions — including with my children in the car.

An independent mechanic has confirmed the vehicle is not fit for purpose.

Despite reporting faults within the first 30 days (and being assured this was logged), they have:

- Refused a refund
- Dismissed serious safety issues as a “feature”
- Told me they are not liable if the car causes an accident
- Offered no replacement vehicle
- Advised me not to drive it while I continue paying for it

The car also has major electrical faults — alarms going off for hours, false warnings, and not locking or shutting down properly.

I was even told the car was taxed when it wasn’t, leaving me unknowingly driving illegally.

This has been one of the most stressful and dangerous experiences I’ve ever had. I’ve now involved the Motor Ombudsman and will be escalating further.

This company has shown a complete disregard for safety, responsibility, and basic customer care.

Do not trust them.

Nathan was very helpful over the phone while helping me pick my car to get finance.i would recommend them to anyone who is trying to do the same thank you guys 🫡

The customer service (Joe) was great, thank you for all your help 👍

My experience with Hippo Motor Group was excellent. I appreciate all the support; it helped me get my car. Special thanks to Thomas.

Very helpful, manage to get the help I needed and took the time to help me find a new vehicle.

I was told I could pick up the car on Sunday on the Friday. I was text on Saturday to say the log book hadn’t arrived; after waiting and having to follow up myself I was told th car was coming to me without any mot, doubt it has been serviced. Delivery slot is a 4 hour window for today. So far I’ve not heard anything . They have offered to pay for mot and any ensuing issues as a result of so the jury is still out on overall experience. For now it is unsatisfactory

I applied online on Wednesday evening. Got a text asking what time am I available for a call the following day. I received a call from Hippo at the exact time arranged and within 3 hours, I had chosen my car, signed all the paperwork and booked the delivery date of my new car. Brilliant service. Can’t recommend highly enough.

Very good experience. Great communication, reliable service, and really friendly, helpful staff.

The customer service was well helpful when I was my application.

James from Hippo was very good and guided me through the process from start to finish.

Rebecca from hippo was amazing, she went above and beyond for me to getting me the car that I wanted, I couldn't have been happier with the service I received.
Thankyou so much ☺️

Great service fast response. Highly recommended

Callum was absolutely amazing and got me the car is was wanting. Amazing service from him. Kept me up to date throughout and helped me out massively.

Excellent experience, very thorough explaining things, quick and easy

Brilliant so helpful and process done quickly and efficiently

I had an excellent experience with Hippo, thanks entirely to Zac Crosland. From start to finish, Zac was professional, friendly, and incredibly helpful. He kept me informed throughout the whole process, answered all my questions clearly, and made everything feel smooth and stress-free. Zac went above and beyond to help secure my new car, and I genuinely felt supported every step of the way. I couldn’t be happier with the service I received and would highly recommend Zac to anyone looking for a reliable and dedicated account manager.

Really fantastic service from Joseph Grundy. Found me a very nice vehicle within my allowance, and was able to source a lender who trusted me even though I have adverse credit. I’ve received proper guidance, and speedy responses throughout. Thank you. Clinton.

Highly recommend this team.

Fast efficient service James our finance manager was 100% in all aspects of our application and secured finance within the hour highly recommended this company