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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Currently in the process of returning this product and so far, so terrible. I bought the H2 chair as a gift to my husband and it is very uncomfortable for him. Despite all the claims of being... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Extrêmement satisfaite, du suivi comme de la chaise (H2 pro ergonomic). Après avoir lu certains commentaires j'étais inquiète, mais lorsque j'ai contacté le SAV, la réponse été claire, rapide & ag... Leggi di più

Valutata 5 stelle su 5

My H1 Pro developed a gas lift fault where the seat slowly sank under normal use. I raised a warranty claim with a short video and proof of purchase, and Hinomi sorted it quickly with no fuss. They sh... Leggi di più

Valutata 5 stelle su 5

I'll admit, I was skeptical about the H1 Pro given its price point. But after a month of use, I'm a believer. The chair's ergonomic design ensures I'm always sitting with the correct posture. The adju... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per uffici

Scritti dall'azienda

Provide best ergonomic products to the world


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

60 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 37% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(60)

18 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant product and customer service!

I recently purchase a chair from Hinomi - what a product it is! I have now been using for the last one month and it is an extra ordinary product... Not only the chair, but super quick delivery and outstanding customer service! I fully recommend...
Thank you Hinomi!

21 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

great customer service. great product!

ordered the standing desk 55". got the hardware, but not the table top at the same time, customer service was able to provide me with constant updates to when the table top would arrive. also provided tracking numbers at the time of the order for me to get updates. Once all was received, easy assembly, and exactly what I was looking for, for my home office. comes with 4 pre-set heights, quiet motor, minimalist look. better than I expected

2 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing company

Amazing company. Quality product as well as quality service. Had an issue with the gas strut. Contacted custome service, very professional and helpful, got sent a replacement strut right away, with instructions and videos of how to replace it. Highly recommend!

19 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

Amazing customer service! They've helped me solve an issue, even after a long time I purchased the chair, and they were the ones reaching out to me, throughout, to make sure it got fixed.

17 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

STAY CLEAR of Hinomi

STEAR CLEAR of Hinomi. Had the chair for a week and was in so much pain I decided to return it. They REFUSED despite their online return policy saying 30 days from the date of delivery. I had bought a returned chair and so they counted the 30 days from the date I saw the chair in the showroom (???). Not 30 days from payment, or 30 days from delivery (against their policy). STAY AWAY unless you’re ready to start the 30 day countdown from where your eyes passed over the picture of the product.

3 febbraio 2025
Non scritta su invito
Valutata 4 stelle su 5

Siège de qualité mais service de livraison déplorable

Siège reçu ce jour et conforme à mes attentes.
Seul bémol lors de l'achat, la livraison : DPD est représenté en France par Chronopost qui ne livre pas à domicile parce que le colis était trop lourd... LOL
J'ai du me rendre en voiture chez Chronopost (il m' fallu faire 10 km en voiture) pour prendre possession d'un colis lourd et volumineux.
Mon meilleur conseil à Hinomi : changez de transporteur et adressez vous à des professionels ...

25 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer service

I have the H1 pro and I can feel my back and hips aligning after years of back problems, sitting in a plain office chair. It is so comfortable and sitting with good posture just happens naturally.

My problems were with DPD who failed to deliver my parcel on 4 occasions. In despair I reached out to Hinomi. C. Yng responded to my support ticket and contacted DPD for me. They changed the driver and my chair was delivered. Had it of failed a 5th time, C. Yng assured me that they would make alternative arrangements to ensure I received my product.

4 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Loving my HINOMI chair!

I decided to bite the bullet to buy a 'Top of the range' (at the time) chair from Hinomi (H1 Pro Ergonomic Office Chair) as I started to get back ache from a chair I bought from a famous Swedish furniture store.

I work at my desk at home 5 days a week so my chair must be comfortable / silent & reliable.

After 2 years of daily use it started to creak (I am 6"4 and 'carry a bit of timber'). I contacted HINOMI and was happy to find it was covered by the warranty. They immediately shipped out replacement parts that fixed the issue. The communication via email was brilliant - they checked the part arrived / made sure that the chair was fixed and that I was happy with everything.

I'm glad I bought a HINOMI (though the price was initially tough to swallow).

If you want a chair that can be used day in and out that is really comfortable - with fantastic support (mechanical and email) - I can highly recommend HINOMI.

9 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

I looked for an ergonomic chair for my…back and neck

I looked for an ergonomic chair for my back and neck for a moment, it is hard to find a chair for my small size (1.58 cm). I have the normal home chair and office chair, they have ok back support but not for the neck; i can't rest my head on the headrest; my neck can't touch the headrest no matter how much I adjust. Thus I started my research and found HINOMI H1 PRO V2. The V2 chair's headrest can be moved up and down, front and back (the only difference between V1 and V2 is the headrest). This is amazing! The one who designed it is genius!
Hinomi is from the sentence "Highly Ergonomic" based on their linkedin page, I think this is their DNA. I recommend their H1 PRO V2.

3 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Great product and great service

I have been seeing adds for this chair for some time and being skeptical about office/gaming chairs as someone with Sciatica pain wanted to try it out before I purchased. I reached out over email at the London City Road location, John was quick to respond and booked me in to come by the showroom and test out the chair. I was blown away by the features and the comfort as I'm replacing a gaming chair and the Hinomi H1 hit the mark in all departments for adjustable features, back support, comfort and price - I used to work at staples business depot selling office chairs and safe to say every aspect of this chair has been thought out and engineered for a purpose which I really liked. John was extremely helpful showing me the different chairs and features, I would highly recommend stopping by and testing out the chairs, John is super helpful and a friendly bloke helped me select the right chair (there is different height options). I purchased one as soon as I got home and cant wait to receive it.

5 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Don't waste money on that Miller bunch...

I was looking to spend some Christmas money, and my wife suggested I get a decent office chair, as I spend a fair bit of my life working from home.

I didn't have enough money to go with a very well-known brand and TBH, even if I did, I think I'd grudge spending £1500 on a mesh chair.

After much research, I settled on Himoni and noted that they were given a healthy discount (although I believe they do this regularly...watch out for it). I went for the H1 Pro, and it was delivered right on time and a piece-of-cake to assemble - 5 minutes in total.

However, there was a very small tear on one of the foot pads in the footrest. I emailed Hinomi's support that evening and received an email the next day stating they would send out a brand-new footrest. This was received within a couple of days.

After a couple of weeks, I'd recommend highly. With so many adjustments, everyone should find the right setting for them - I'm not sure what other reviewers were doing to find this uncomfortable.

One feature I particularly like is that the arms fold right back. I do like a tidy desk at the end of a busy day, and the fact that I can roll this right under the desk is excellent. I know you can fold it in half and have it under the desk, but I see this as a bit of gimmick. Good for moving house perhaps.

Well done Hinomi - all the very best for the future.

11 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Comfort for Work and Play, Hinomi H1 Pro Office Desk Chair

I recently invested in the Hinomi H1 Pro Office Desk Chair, and it has truly exceeded my expectations. As someone who spends long hours both working and gaming, finding the perfect chair was crucial, and I can confidently say that the H1 Pro delivers on all fronts.

The lumbar support is a standout feature, providing the right balance between firmness and comfort. It's a game-changer for anyone who values proper back support during long sessions at the desk.

What sets the Hinomi H1 Pro apart is its versatility. It seamlessly transitions between work and play. Whether I'm in the midst of a demanding work project or engaged in an intense gaming session, this chair adapts to my needs. The inclusion of a foldable leg rest is a stroke of genius, offering a level of relaxation that is unmatched.

I was pleasantly surprised by how easy it was to assemble the chair. The instructions were clear and concise, and all the necessary tools were included. I had the chair set up and ready to use in no time.

While it may be on the pricey side, I firmly believe that the level of comfort and the features it offers make it a worthwhile investment, especially for those who spend a significant amount of time at their desks. I'm delighted with my purchase and would recommend the Hinomi H1 Pro to anyone seeking a high quality, all in one chair for work and play.

5 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I had a minor issue (my fault), but the customer service team went above and beyond and resolved everything quickly with minimal fuss. Would recommend the company, 5 stars to the team.

15 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Deadline passe but product not received - Updated

--Update--
Costumer service called to apologies for delay. And offered free articles. Thanks Benjamin from France.
-------------
I ordered two chairs for my company. On the website delivery deadline is 4 days after ordering. Until now product not received. Trying to contact hinomi using chat but no answer received.

24 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

AWFUL Customer Service

AWFUL Customer Service

Since August 2023, Hinomi has REFUSED to arrange collection and refund me for a faulty chair. They were informed of the fault within 30 days and I even purchased a second chair to replace the faulty chair from them which thankfully was absolutely fine. Despite this I have been left out of pocket with an unusable chair in a very large box in my house. I will never use this company again based solely on its poor regard of its customers. Once it has your money, they no longer care. AVOID at all costs! I will be speaking to my lawyers next to assist with enforcing my consumer rights.

29 agosto 2023
Non scritta su invito
Logo di Hinomi UK

Risposta di Hinomi UK

Hello Sharmain,

We are sorry to read this review, and we would like to understand what happened in more detail. You contacted us on December 1st and did not reply to our emails asking about your order ID. We have no order matching your name and no email from you before December 1st. Please help us identify your order.

Rest assured that with your order number, we will look into resolving the situation.

Our policy is 30-days free return and we always respect that clause.

We hope to understand your specific situation and help assist you.

Valutata 5 stelle su 5

Assembly was a breeze

This chair truly lives up to its promises. The adjustable settings are excellent, and the lumbar support is exactly what I require. It combines style with functionality.

7 settembre 2023
Valutata 5 stelle su 5

Very happy with the chair

This chair is incredibly versatile with all its adjustable features, and it's probably more affordable than other pricier chairs that do the same things. It took me a bit to figure out all the tweaks at first, and I needed some time to get used to this new seat. The extra leg support doesn't seem useful although it seemed like a good idea at first. However, the tension support for the back is great.

8 settembre 2023

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