Roberta was knowledgeable & helpful throughout the whole process. Her communication is faultless and shoes were posted promptly, packaged beautifully and were well described. Would highly recommend... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I constantly shop pre loved designer items and iv honestly not come across more reasonable price with the most amazing quality & honest description. I emailed there team to ask for advice I was emaile... Leggi di più
L'azienda ha risposto
Roberta visited me in my home (my request) to discuss my interest re consignment sale. I like her straightway. She is warm and easy to talk to. Detailed explanations re CS were discussed and I knew... Leggi di più
Beautiful packaging makes such a big difference to the experience of receiving something you've bought and coveted, doesn't it? High Heel Hierarchy do not disappoint. Received my Mulberry today and I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di alta sartoria
- anche in
- Casa di alta moda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di borsette
- Negozio di scarpe
Scritti dall'azienda
Authentic Designer Resale and Consignment Store. We buy, consign or part-exchange designer shoes, handbags, accessories and luxury fashion. Preloved designer fashion in unworn or nearly-new condition. We buy and sell pre-loved shoes, handbags and fashion from luxury brands such Balenciaga, Balmain, Chanel, Christian Louboutin, Dior, Gucci, Fendi, Dolce & Gabbana, Bottega Veneta, Louis Vuitton, Prada, Valentino, Yves Saint Laurent and many more.
Informazioni di contatto
19 Ewell Road, SM3 8DD, Sutton, Regno Unito
- 02086618888
- Admin@highheelhierarchy.com
- highheelhierarchy.com
4,9
Eccellente
384 recensioni
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I’ve known Roberta for years and she’s…
I’ve known Roberta for years and she’s amazing. Excellent customer service, unique pieces with good price and a fancy boutique
22 novembre 2024
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So very very happy 😊 …….
Dearest Roberta,
It gives me great pleasure to be writing this review.
I am so very very happy with my Classic Chanel Jumbo purchase I received today. She is in pristine condition you would think she is brand new (except for the “Made in France” stamp) and is a credit to the previous owner who has obviously cherished her.
I can assure you that I will continue to look after her too.
Thank you so much it was a pleasure doing business with you as always.
19 novembre 2024
Non scritta su invito
If you’re looking to sell your items I…
If you’re looking to sell your items I would not recommend. I brought 3 pairs of designer heels in to sell, as soon as I walked in I felt unwelcome and as if she was judging me and looking at me like how I’d afford the shoes I brought. I showed the heels and they said they’ll need to keep them to check if they was genuine so I left them and came back to the next day to get a price. She wanted brand new heels for next to nothing less then half the price I paid, I told her there very expensive and over £1000 but she wanted to buy them cheap so I wouldn’t sell them to her when I declined she got very rude and made me feel even more unwelcome then the day before they also damaged one of the heels and then further said the damage was already there when it wasn’t. I later sold my shoes for the prices she said I’d never sell for. DO NOT RECOMMEND. THEY WILL WANT YOUR ITEMS WAY TO CHEAP THEN WHAT THEY ARE WORTH
11 settembre 2024
Non scritta su invito
Risposta di High Heel Hierarchy
Hi Rachel,
Thank you for this review even though it’s a complete fabrication. In other words, the whole thing is a lie.
I can’t recall your account of events and I genuinely have no idea who you are but it is clear that you have a grudge.
I wish you had shared your experience sooner, You state the incident happened on the 11th of September, which was over 2 months ago.
I would like to address the most important part of your claim: that we damaged your item.
I can categorically state that we have NEVER damaged any item that has ever been left with us for a quote or otherwise. It also begs the question, why would you not contact us or let us know at the time that your item was damaged?
Because it has never happened, you have made it all up.
I am not even going to entertain your other malicious statements but I can assure you we treat every single customer who comes through our door with curtesy and respect.
It appears you have an agenda and possibly carry a massive chip on your shoulder, I hope leaving this review somehow makes you feel a little better about yourself.
I take pride in our customer service but I am not going to accept a blatant lie.
I don’t remember you or your ‘very expensive’ shoes but I’m so pleased we did not end up doing business and I am confident we never will.
Best wishes
Roberta
Everything in this shop is amazing
Everything in this shop is amazing, shoes, bags, clothes! I had a very nice experience and personal service. I bought amazing Gucci high heels and a vintage mink fur coat. The quality of the products and the service are very good. I definitely recommend.
13 novembre 2024
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Lovely experience i had with them
Lovely experience i had with them. Their quick response and the way our transaction went smoothly. I really appreciated that! I look forward to doing business with High Heel Hierarchy again soon.
31 ottobre 2024
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Risposta di High Heel Hierarchy
Hi Ijeoma,
Thank you for taking the time to leave us a 5 star review, it really means a lot to us.
We are so grateful for your business and I hope you came back to us soon.
Kind regards
Roberta
Absolutely fabulous service
Absolutely fabulous service. Sold my bag through High Heel Hierarchy and would most certainly recommend this company. Thank you again. Will certainly be returning.
11 ottobre 2024
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Risposta di High Heel Hierarchy
Hi Liz,
Thank you so much for leaving us a 5 star review.
Really pleased that you were happy with our service and thank you for your business.
Kind regards
HHH
Prada Bag Sold!
What an amazingly smooth and enjoyable experience I have just had with high heel hierarchy from start to finish. Thank you! xxxx
25 settembre 2024
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Excellent as usual!
17 luglio 2024
Risposta di High Heel Hierarchy
Hi Ellie,
Thanks very much for leaving us a 5 star review. It is hugely appreciated.
Kind regards
HHH
Quality brands at great prices
Quality brands at great prices from a website that is trusted. Great delivery times and good payment options available.
30 giugno 2024
Risposta di High Heel Hierarchy
Hi Katherine,
Thanks very much for your kind review, it really made our day.
So glad you appreciate our ‘great prices’. Enjoy your new purchase and hope you come back soon.
Kindest regards,
The HHH team
No compassion
No compassion. Refused refund due to late return as a result of emergency surgery. The returns policy of 3 days is unrealistic and does not allow for accidents and emergencies.
Extremely disappointed and will never use again and advise my family and friends not to either.
22 giugno 2024
Risposta di High Heel Hierarchy
An absolute lie.
I did accept your return. Our return policy states 14 days, however we ask to be informed within 3 days of receiving an item if you wish to return. This is due to the fact that most of our items are second-hand and sold on behalf of private clients.
Despite you not adhering to our return policy, I did accept your return. As I understand, Your item is in the process of being returned, yet you felt the need to leave us a 1 star review.
Great service
The product is amazing and delivery to Australia was so quick!! Very impressive, thank you :)
17 giugno 2024
Risposta di High Heel Hierarchy
Hi Tanya,
Thank you for leaving is a 5 star review… all the way from Australia :)
So glad you are happy with your purchase and our fast shipping.
Kindest regards,
The HHH team
Great from start to finish
Great from start to finish
Great product
Great price
As described
Very fast delivery
Will purchase from you again thanks
23 giugno 2024
Risposta di High Heel Hierarchy
Hi Mary,
Thank you for taking the time to leave us a 5 star review, it is greatly appreciated.
We truly value customers like you and hope you come back soon.
Kindest regards
The HHH team
Unbelievable quality and service
Unbelievable quality and service! I ordered and they arrived 24 hours later with the fast delivery. The shoes are pristine quality and excellent wrapping and presentation. They are truly great value for money!
25 giugno 2024
Non scritta su invito
Risposta di High Heel Hierarchy
Hi Hannah, thanks so much for leaving us a 5 star review. We are over the moon you love your new Louboutin heels and that you are happy with the quality of our service.
We appreciate you choosing us for your designer purchase and hope you come back soon.
Kindest regards,
The HHH team
Lovely Louboutins…
Prompt service & my lovely Louboutins look as good as new at a fraction of the price. I would highly recommend & will definitely be shopping with them again.
16 giugno 2024
Risposta di High Heel Hierarchy
Hi Fiona, thank you for leaving us a 5 star review, it is hugely appreciated.
We are so pleased you are happy with your new Louboutins.
Thank you for shopping with us, and hope you come back soon.
Kindest regards,
The HHH team
Excellent service
24 maggio 2024
Non scritta su invito
Amazing amazing amazing
16 maggio 2024
Excellent seller with no fuss and…
Excellent seller with no fuss and speedy delivery - this is my second purchase and will definitely come back for more!
28 aprile 2024
Risposta di High Heel Hierarchy
Hi Leo,
Thank you for your kind review, it is hugely appreciated.
We are grateful you have chosen High Heel Hierarchy for your designer purchases and hope you come back soon.
Kindest regards
The HHH team
Sad but true
Bought beautiful shoes, everything went smoothly, size proved an issue, they refused to offer an exchange option or refund to customers from Europe. Our payment went right in though..
9 aprile 2024
Non scritta su invito
Risposta di High Heel Hierarchy
Hi Eleni,
Thank you for taking the time to leave us a review.
First of all, I do not see your name on any of our orders, and you certainly have not contacted us regarding a return, so I suspect you have taken it upon yourself to write a review for someone else.
Our terms and conditions clearly state that we do not accept international returns.
We accept returns from the UK with no questions asked but we do NOT accept from outside the UK. This is due to numerous issues we have experienced in the past with international returns.
When you decide to make a purchase from our website you must agree to our terms and conditions, and this is accepted by all of our clients.
On the other hand, I am so pleased to hear that you thought the shoes were beautiful and ‘everything went smoothly’.
Best wishes,
The HHH team
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