Hidden White Recensioni 

61
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

Communication was amazing. I admit I felt I was getting scammed at one point because I didnt realize the shoes were coming from Hong Kong. And once shipped is seemed like a very irregular rout to my h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My second Hidden White leather shoes, and surely a third in the offing: Delivery was prompt, the fitting was perfect, the design was stylish, and most importantly, it was very comfy to wear them, a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great product. Super good quality, lifestyle shoe. Great customer service. This is not an athletic shoe, it’s more a really good fashion product. Excellent comfort , material and craftsmanship on the... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Product looks decent but I don't know why they would deliberately lie about their heritage. The company, as many others suggest, is a Chinese company. There is a parent/sister company called Wing... Leggi di più

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Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

61 recensioni

5 stelle
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4,0

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(61)

61 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Please make bigger sizes for men

Please make bigger sizes for men. Pleeease. I loooooove the shoes I ordered however no one makes the Asher gun metal shoes like yal do.
I took a chance with the sizing. I live in the US and I wear size US 13. Yal only carry men's shoes to EU size 46.
So my size US 13 shoe would be size EU 47 I believe.
But I took the chance to order the biggest shoe yal had hoping yals shoes ran really big.
Here's why I took the chance. I wear Birkenstocks. And I order their foot wear is size EU 46 and they fit PERFECTLY. I was really hoping that would be the case with the Asher Gun metal shoes I ordered from y'all.
They fit me very tight. They are extremely uncomfortable. I wore regular thick cotton socks at first. Then I tried some thinner silk socks and they still fit really tight. I was soooo sad. No other brand makes those asher gun metal shoes like y'all do.
Unfortunately I need to return the shoes I bought from yal.
Please please please please. I beg you. MAKE BIGGER SHOE SIZES to satisfy men with bigger feet. 😭😭😭😭😭
Im going to have to return my shoes.

21 agosto 2026
Valutata 5 stelle su 5

Great quality

Great quality, delivery and care. I've bought 2 pair and about to buy my 3rd soon

17 settembre 2026
Non scritta su invito
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Risposta di Hidden White

Hi Justin!

Thank you so much for your wonderful review! We are thrilled to hear that you are happy with the quality, delivery, and overall experience.

Knowing that you have already purchased two pairs, and are about to get your third means the world to us. Thank you for your incredible loyalty and for choosing our brand time and time again.

If you ever need any assistance with your next order or sizing advice, please feel free to reach out. We look forward to sending your third pair soon!

Valutata 5 stelle su 5

Communication was amazing

Communication was amazing. I admit I felt I was getting scammed at one point because I didnt realize the shoes were coming from Hong Kong. And once shipped is seemed like a very irregular rout to my house once the shoes made it through customs in the US. The quality was amazing but my order went through as the wrong size so I never got to try them on. The return an communication was great

18 agosto 2026
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Risposta di Hidden White

Hi Anthony!
Thank you so much for taking the time to share your honest and detailed review with us.

First and foremost, we truly regret the shipment delay for your order. To explain a bit behind the scenes: we dispatch orders according to stock availability from all our warehouses, including in the UK and Hong Kong. Once an item is short on stock in our flagship warehouse, orders are fulfilled from our overseas warehouses. We completely understand how concerning unusual tracking routes can look, and we are actively reviewing this with our logistics partners to make the experience much smoother.

While we are thrilled to hear that you experienced great communication and loved the amazing quality of the craftsmanship. We are glad our return process was smooth and helpful for you.

If you would ever like to give us another chance and find the next pair, please feel free to reach out to us via email. We are looking forward to welcoming you back soon!

Valutata 5 stelle su 5

I love the trainers

I love the trainers. Perfect fit and arrived beautifully wrapped.

17 agosto 2026
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Risposta di Hidden White

Hi Gideon!
Thank you so much for your lovely review! We are absolutely delighted to hear that you love your new trainers and that they fit you perfectly.

Knowing that you are satisfied with the packaging means the world to us, as delivering our shoes safely and spotlessly is always our top priority. If you ever need anything else in the future, we are always here to help.

Valutata 5 stelle su 5

Great product

Great product. Super good quality, lifestyle shoe. Great customer service. This is not an athletic shoe, it’s more a really good fashion product. Excellent comfort , material and craftsmanship on the making.

7 maggio 2026
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Risposta di Hidden White

Hi Rahul!
Thank you so much for this incredible feedback! We love how you captured the exact essence of Hidden White—crafted as a lifestyle fashion piece rather than an athletic shoe, with meticulous attention to material and craftsmanship.

It’s wonderful to know that the comfort and quality met your expectations, and our team is always here to make sure your experience is just as exceptional.

Thank you for choosing us, and we look forward to styling you again soon!

Valutata 5 stelle su 5

really love bunny style

trendy 、 good quality 、 easy to mix& match , even the shopping procedure and delivery is smoothly .

19 agosto 2026
Non scritta su invito
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Risposta di Hidden White

Hi Yichen!
Thank you so much for the glowing review! We are thrilled to hear that you love the trendy design, quality, and versatility of your new shoes, and that everything from checkout to delivery was seamless. Making the entire experience effortless from start to finish is always our goal.
Thank you for choosing Hidden White! We look forward to welcoming you back soon!

Valutata 5 stelle su 5

This is first pair shoe of Hidden White…

This is first pair shoe of Hidden White I brought; delivery is so efficient, and shoe quality is amazing, for sure I will buy 2nd pair of Hidden White in the future.

10 settembre 2026
Non scritta su invito
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Risposta di Hidden White

Hi Jackie!
Thank you so much for the fantastic feedback! We are thrilled to hear that your first experience with HIDDEN WHITE was a great one, from the efficient delivery to the quality of the shoes.

Knowing you're already planning on a second pair means the world to us. We look forward to welcoming you back!

Valutata 5 stelle su 5

Surely a third time!

My second Hidden White leather shoes, and surely a third in the offing:
Delivery was prompt, the fitting was perfect, the design was stylish, and most importantly, it was very comfy to wear them, and many asked me about the brand.

9 settembre 2026
Non scritta su invito
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Risposta di Hidden White

Hi Jason!
Thank you so much for this wonderful feedback! Knowing this is your second pair—and that a third is already in the works—is the highest compliment we could ask for.

We are thrilled to hear that the delivery, fit, design, and all-day comfort hit the mark for you. It's especially wonderful to know that people are noticing and asking about the brand out in the world.

Thank you for being such a loyal part of our journey. We can't wait to help you pick out that third pair when the time comes!

Valutata 5 stelle su 5

Good product and good customer service

Good product and good customer service

10 agosto 2026
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Risposta di Hidden White

Hi Darren! Thank you so much for taking the time to leave a review! We are delighted to hear that you love our product and had a great experience with our customer service team.

Providing premium quality footwear alongside attentive support is our top priority. Your feedback means the world to us!

We look forward to welcoming you back again soon.

Valutata 5 stelle su 5

Beautiful shoes made with craft and…

Beautiful shoes made with craft and flair delivered extremely quickly.
What’s not to like?

20 luglio 2026
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Risposta di Hidden White

Hi Dean!
Thank you so much for the wonderful review! We’re thrilled to hear that you’re loving the craft and style of your new shoes, and that they arrived so quickly. Knowing our dedication to detail made your experience great means the world to us.
By the way, if you're looking for your next pair, be sure to check out our latest launch featuring fresh new Dani colourways alongside our new Bunny style!
Enjoy every step in your new shoes!

Valutata 5 stelle su 5

great shoes

great shoes, took a bit to get there lol but I’m glad they did

17 luglio 2026
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Risposta di Hidden White

Hi Justin!
Thank you for the encouraging feedback. We apologise for the delivery delay, but we're thrilled to hear they were worth the wait! Enjoy every step in your new Dara!

Valutata 5 stelle su 5

GREAT PRODUCT

for me the shoes are great. very good it. great delivery and great value for money.
service was exceptional customer services was second to none.
small company with big products. well done to you all. looking forward to your next designs.

8 luglio 2026
Non scritta su invito
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Risposta di Hidden White

Hi Dale! Thank you so much for taking the time to share such a wonderful review! We are absolutely thrilled to hear that you’re loving the fit, value, and service. As a growing team, hearing that our customer service was second to none truly means the world to us.

We have some exciting things on the horizon! We will be launching new colourways for the Dani, along with brand-new silhouettes coming this August.

Thank you for your continued support and trust in Hidden White. We can’t wait to show you what’s next!

Valutata 4 stelle su 5

I love the shoe

I love the shoe. However, it can be painful to break the shoes.

30 giugno 2026
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Risposta di Hidden White

Hi Desmond! Thank you so much for reaching out and sharing your love for the shoes! We’re thrilled to hear you like the design, though we’re sorry to hear the break-in period is giving you a bit of discomfort.

Because we use genuine, high-quality leather, the material can feel quite structured right out of the box or at the first few wears. As you wear them, the leather will naturally soften, stretch slightly, and mold to the shape of your feet for a custom fit.

Please give them a little time to adapt to your feet. If the discomfort continues or if you feel the sizing might be slightly off, please let us know—we're always here to help ensure you get the perfect fit!

Valutata 1 stelle su 5

The shoes are terrible

The shoes are terrible. Genuinely. Terrible quality, stitches exploded day one, they get filthy from just putting them on, I’ve been wearing them for 10 days, they are bleached black and look 2-3 years old. No words.

29 giugno 2026
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Risposta di Hidden White

Dear Gregory,

We truly value your feedback regarding the frustration you experienced with your recent purchase. As this is the first time we have received this concern, we take the matter very seriously. We replied to your message and sent you an email at the earliest opportunity on both 13 July and 14 July, offering a free return and a full refund. We’ll refund you and send your shoes to our Product and Quality Control teams for full inspection once we receive your return.

Meanwhile, knowing that you are currently abroad and the shoes are with you, as mentioned, we extend your return window so that you can return the pair once you are back from abroad.

We are still waiting for your response so we can proceed with the next step in the process. We are always here to assist you, and we look forward to hearing from you.

Valutata 5 stelle su 5

Warning. Made in china.

What a sad discovery when I discovered the shoes were made in china. At a price comparable to European production. They fit big also.

8 giugno 2026
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Risposta di Hidden White

Hi Olivier!
We are a new brand established in London in 2024 and strive to deliver premium quality handcrafted footwear. Our commitment is to offer high-level craftsmanship and premium qualities at relatively affordable pricing.

To fulfill this mission, we have looked into multiple supply chain options in Italy, Spain, and Portugal and went with our current partners as a result. We partner with the top-notch Chinese manufacturers who have a long-standing history of working with leading brands in Europe. This ensures that our products meet the highest standards and live up to our commitment. 

Our shoes are meticulously handcrafted one-by-one and we source leather that is certified by the "Leather Working Group" which means that our leather is produced using sustainable practices. 

We are committed to ensuring your satisfaction with both the product and the experience. That's why we back our products with a 30-day return policy. If you don't mind, you can try on the products first and inspect them in detail. If our products don't give an ideal fit or do not meet your standard in any way, you can return them at no charge.

We understand that transparency is key in building trust with our customers. If you have any further concerns, please do not hesitate to reach out to us. Thank you!

Valutata 3 stelle su 5

要買比平常穿的大半號

要買比平常穿的大半號,另外透氣狀況不是很好

3 giugno 2026
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Risposta di Hidden White

Hi浩聖!

Thank you so much for sharing your feedback with us!

We really appreciate your note about sizing up by a half size—this is incredibly helpful for other customers to know. We are also sorry to hear that the breathability wasn't quite up to your expectations. Because these are crafted from genuine leather, the material will naturally soften and mold to the unique shape of your feet the more you wear them, which should greatly improve the overall comfort over time.

To help make the break-in process even easier and improve the inner airflow, we would love to send you a set of complimentary Tempur® Insole. Our customer experience team will reach out to you via email shortly.

Valutata 4 stelle su 5

Nice with few “buts”

Shoes itself is quite good quality. Although it’s not as perfect as it appears in pictures (accuracy 8 out of 10). As shoe was feeling comfortable it did gave me blisters, so reminder to be prepared for that.
I think price could be a little bit lower.
Wait to be delivered to UK was long.
Communication with the company was really responsive and good.
Hope they will last long.

26 maggio 2026
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Risposta di Hidden White

Hi!
Thank you so much for taking the time to share your honest feedback with us! We truly appreciate both your compliments and your constructive insights—it's how we keep improving.

We are so sorry to hear that the shoes have caused you blisters. We are committed to ensuring your satisfaction with both our products and your overall experience. That is why we back our products with a 30-day return policy, which enables customers to try on the shoes and inspect them thoroughly. If you are planning any future purchases, please feel free to try them on indoors and evaluate your personal comfort within that timeframe. If our products do not meet your standards in any way, you can return them at no charge.

Regarding delivery time, orders are fulfilled from our different overseas warehouses, the duration for restocking inventory may be lengthened during high-volume periods.

Thank you again for choosing HIDDEN WHITE. We hope to serve you again soon!

Valutata 5 stelle su 5

great product

great product, very comfortable as soon as you put them on, they look so simple but the attention to detail is great, only one thing that could be improved is the inner heel section could be a suede panel because the leather section, being smooth leather tends to slip on the heel, otherwise great service, arrived when said, well executed Hidden White

1 giugno 2026
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Risposta di Hidden White

Hi James!
Thank you so much for taking the time to share such a thoughtful review! We are absolutely thrilled to hear that you love the minimalist design and found the pair comfortable right out of the box. Knowing that our attention to detail and service truly make our day!

We also really appreciate your feedback regarding the smooth leather on the inner heel section. Suggestions for adding a suede panel to prevent heel slippage are truly valuable, and we will pass this note to our R&D team for future iterations.

Thank you again for supporting HIDDEN WHITE and for helping us refine our craft. We hope you continue to enjoy wearing them!

Valutata 3 stelle su 5

Not as good as the pictures made them look like

What’s with the extremely long and low quality shoe laces…The leather quality and the front bent part silhouette also isn’t as good as the pictures provided on the website.

1 giugno 2026
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Risposta di Hidden White

Hi!
Thank you for your feedback. Please accept our sincere apologies that the shoes fell short of your expectations.

We take notes on craftsmanship and material quality very seriously, and I will be passing your comments about the leather, silhouette, and laces directly to our production team.

We would like to offer you a complimentary pair of supplementary shoelaces of a better length to replace the current ones. Our customer experience team will reach out to you via email shortly.

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