HG Hydroponics Recensioni 

The worst experience I’ve ever had dealing with a hydroponic store. I order a selection of items, including a plant pot and soil and nutrients that go with the soil, around the 20th of may. Saw that delivery was delayed understandable with the current situation. I received a package from them about 2 weeks later, having not received any correspondence off them prior to this. When I opened the package I found only half of the nite ordered and a plant pot nothing else. I rang the couriers to find out there were two packages the one I had recieved and the one that hg hydroponics hadn’t even sent out yet and this is the start of the nightmare so since then I have tried near enough every day to get in touch with someone in that time I have maybe had 3 email replies to tell me they’re looking into it and will let me know ASAP. I did finically get through to their online chat and a really helpful gentleman said he would look into the issue and get in touch by the end of the day that was about a week ago. So I finally had enough and asked for a refund. And now they have completely vanished

Edit I have now heard off the company I won’t change the review as I still believe how they handle the situation prior to today is dreadful. However I got an email explaining that my items were out of stock due to suppliers and out of there hands which o fully appreciate. Also had a refund issues finally and an apology which is why I gave 3 stars

Absolutely terrible shop to deal with do not order with them I have been emailing with them back and forth for month over a 7.99 product , appalling customer service. They are plenty of others online , I highly recommend better grow hydro over these. Please do not waste your time and money with this company, definitely no picture of my parcel at the door as you said in your email the parcel was extremely small and would of been posted through the door 😂 so how exactly is there a photo of it on my door ? Also where is this photo?

Yes please send the picture of it at my door,

Still haven't received any "proof" , haven't received a photo of it at my door like they promised below.

Would you look at that still no proof showing me I received the item. And they have also refused to refund me so technically they are breaking the law even though it's only 7 quids worth its the princicple. Absolutely shocking service do not order from them

This company is absolutely terrible and has the worse communication. Even taking the Covid-19 lock down in to the equation, it still took them over a month to refund me for an item that I did not receive. DO NOT DEAL WITH THIS COMPANY. It is not worth the hassle. I ended up having to go through the PayPal resolution centre to get my money back.

Got my order today, I had to wait a while for it as expected in the current times but I am very pleased with it. Because of the delays they upgraded my product for a better model so it was worth waiting for. Thanks

Excellent products and prices and delivered on time. Lead times for delivery are on the long side but these are difficult times we live in. Honest company, good products and great prices. Cheapest I found and well worth the wait. Thank you.

I was very impressed with their communication and their ability to complete my order in such difficult times. I am extremely happy with my order and it is very good quality at an excellent price. I will be using them again and have already recommended them to my gardening friends

So pleased with my order . Thanks again for the excellent service.

Placed an order wasn’t expecting great things during the current situation, communication was great customer service was also top notch

Thanks very much will be ordering again soon

Great service. Order arrived quickly and the staff were extremely helpful and friendly. Would recommend and will order again. Thank you.

Wow placed an order at 13:00 and was here 09:45 the next morning in the current climate I wasn’t expecting it so fast. Credit to the company and warehouse staff. Brilliant service from ordering to receiving. Look forward to my next order with you guys

I don’t usually leave reviews but just wanted to comment on the excellent service I received. They delivered when expected and maintained contact throughout the process, to ensure I was informed at all times.
Will be using this company again without a doubt. Very impressed.

Extremely happy with the service, despite the current climate they answered my queries and shipped my delivery in a timely manner. Would shop again.
Thankyou for your hard work and dedication.

I placed an order with this company fully aware that I could be waiting some time for my delivery due to the current situation, I received email contact with updates and apologies for the delay in dispatch, I couldn’t be happier with the service and contact with this company considering the current climate and situation and the fact they are working on minimal staff at the moment I’d say is brilliant. Well done to you guys for still trying to keep your business going during this difficult time. Patience is the key at times like this and I thank you for being in contact with me and being honest. Great company and staff

I ordered a plant propagator from HG at around the time that the lockdown began. They were very quick to contact me to bring the bad news that the item was out of stock and that the order would be delayed due to the Covid issues. They offered alternative products or a refund but I chose to stick with it and wait for the item I wanted on backorder. The propagator arrived this morning and we are delighted with it. Given the exceptional circumstances that currently prevail I really don't see what more HG could have done. There communication has been first rate. I'm sure they are finding things difficult at present but at least they are trying to satisfy customers. I for one will definitely order from them again in future.

Order placed on 16th April still no contact from hg hydroponics 3 emails sent requesting delivery time and no reply. I think they are going bust and taking people's money and running .

I put an order in on the 26th (Sunday) and to date, i'm yet to hear anything about the order

I started to try and Ring/Email/ HG-Hydro on the 1st (Friday) as concerned that 5 days had passed with no acknowledgement of the order. Come Monday i was still unable to get an update (Fri/Sat/Mon) so opened a PayPal dispute.

I received a reply within 30 minutes from the sender, immediately defensive. At no point i must remind have i expected to jump the 7-14 days delivery and am just looking for acknowledgement of the order and an ETA of dispatch.

I've never used HG-Hydroponics, so opened a case because of no contact. What else am i to do?

Seller is not basically saying because the dispute is open he will not send the goods unless i close, but if i close i am accepting the issue is resolved - which it is not (this also looses any other PayPal protection i have)

The seller has played me into a stalemate. If he won't send because of a dispute, but i cannot close, what can i do other than Escalate to PayPal for a FORCED refund in my favour?!
He has no intentions of assisting and he knows this.

I have even requested a refund and i quote;

**** Hi Aidan the money has been held by paypal and we are advised by them to not send anything until the issue is resolved, you have opened a dispute because your didnt arrive when it states on the website 7 - 14 delivery. Your are not our only customer the more time we spend replying to you the less parcels get packed. Please decide weather you would like the item or not if not please ask paypal to refund you****

PayPal would never advise to not send the item to RESOLVE a dispute. Of course i still want the item but in all your 5 messages back to me, not a single one gave an ETA which was all i was ever looking for in the first place.
I never wanted to feel like was arguing, or delaying myself or other customers. I just wanted to know they had received the order and when it was likely to be out for delivery, this could have been said in their first response.

*** Please decide weather you would like the item or not if not please ask paypal to refund you***

Why can't you just accept the request and i can be on my way, seemingly being difficult making me go to PayPal for no reason when they HGHydro could do it much faster...

Customer service is beyond a Joke.

I can only recommend you avoid at all cost
All i ever wanted was an ETA :(

Go to their Facebook Page - Google Reviews you will see many other upset customers. They argued with me via PayPal but in none of the messages provided anything useful (ETA) and now all requests of refund are being ignored!

Hg-Hydro have switched off phone lines (not that it ever answered in 30+ calls to them)
HG-Hydro will also reply to this review saying due to COVID-19 blah blah excuse here.

I just want my refund - It takes you 10 seconds to log into PayPal and auth the dispute, i get my money - order is cancelled we are both happy (well...) it's clear you are intent on being evasive, rude, and ignoring those when you have their money.

1000% DO NOT PURCHASE FROM - SCAM SITE

_________
UPDATE ###
As expected HG-Hydro has replied to this message, but not to my emails to try and resolve the issue? I understand your comment regarding emails but if you are not responding in 10+ days you are leaving customers no choice!!

PayPal would not favour your side if you provided proof of tracking and delivery. They would also not advise you to withhold the item. You are also assuming with that comment that i would not close it once item received (you implying im dishonest?)

I cannot close the dispute as this will be saying the issue is resolved - it is not.

You're just being as difficult as you can be.

That's far from the point ANYWAY - At this point i DO NOT WANT you to deliver the item and want a REFUND

This is where you are being difficult - Please just log into PayPal and issue the refund.

Note to other customers this is the type of circle you will be stuck in.

EDIT 09/05/2020

HG Hydroponics has changed their reply completely. Though, despite them changing it

They are now asking for further details? My name is on the review, they have been communicating with me via Facebook (although only when a public comment is made) and have had my emails if they were to just search "Aidan" - There is also an open dispute with PayPal which also shows my name.

For reference though order is : 73963

Your website does not state 14 working days, it states 7-14 days, i only asked for an ETA when it got to 7 days and yet to date, and with over 15 messages being exchanged (with you being evasive and difficult i must add) Im still yet to get an eta other than your generic crap message.

Regardless of your 14 day rubbish, i very much doubt you will have the item out to me in that time. You've clearly stated you are REFUSING to send the item all while there is a PayPal dispute open WHICH I CANNOT CLOSE UNTIL **YOU** RESOLVE THIS ISSUE.

If i could give no stars i would,joke of a company potentially run by children,waited 2 months to not recieve my items and i havent recieved a full refund they are keeping money back from me stay away

Replied on here but not to my emails joke of a company stay away,maybe spend more time sorting peoples problems than posting blatant fake reviews and reporti g reviews

really unprofessional. waited a total of 24 days from writing this review with a £7.00 delivery charge is absolutely obscene. never had to write so many emails to get a parcel that i ordered so long ago. bad company avoid at all costs care more about getting your money rather than completing your order.
will consistently lie in emails to just say what they think you want to hear then not back it up

Edit: don't trust good reviews, company try to remove true reviews by reporting them and hoping that they get permanently taken down. they only offer fake help on the review websites. shameful.

Completely unprofessional company with the worst customer service I've ever come across. Little to no updates on the status of my delivery, constantly had to chase regarding missing items in the order (used Covid-19 as the excuse rather than apologise and look into where the items are that I've paid for - as is the responsibility of the sender).

After receiving no update on whether or not I should be receiving my items I decide it best to ask for a refund (as is my right (Consumer Rights Act 2015) as I don't expect to receive the items I purchased (£217 worth!!).

I got this message in response:

"corona virus, dont be an a***hole mate, usual rules do not apply.

you will be refunded, do not ever buy from us again, we do not need or want selfish disck heads like yuo at a time like this. literally.couriers are literally over whelmed. have some consideration for some one other than your self.."

Which sums up just how unprofessional and aggressive these guys are. DO NOT BUY FROM HG-HYDROPONICS!!!

THEY DONT GIVE U PARCEL TRACKING INFO AND IF U KEEP ASKING THEY JUST IGNORE U. AVOID AT ALL COST.. I HAVE WAITED +3 WEEKS MY PACKET AND I STILL HAVE NOT RECEIVE IT! WORST GROW SHOP IN THE WORLD