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Less than 1 star. Total rip off. You can buy this product at a fraction of the price elsewhere. No customer service response when I’ve emailed twice. No return refund offered that I’ve requested. Awful delivery time of about 3weeks. Do not waste your money on this site.
SCAM Company, would give 0/5 if I could.
Ordered a pack of 24 washing machine cleaning tablets for £20.99 + P&P , received 12 Jakehoe tablets that you can buy for a few pounds. No response to emails, don't bother wasting your money.
SCAM. As precious reviews - received 12 tabs of Jakehoe tablets which to not contain the ingredients advertised.
DO NOT BUY THIS IS A SCAM email confirming was shipped , the links in the email didnt work , sent severals emails no reply even sent a message through website , on looking closely on website pictures are not good, a bit blurry , I did eventually receive something was supposed to be 24 of prime drum received 12 of Jakehoe which can be bought much cheaper than what I paid which was £22.80 inc shipping ,
Keep seeing facebook ads , i did add a comment but they seem to removed it
This company is a fraud. The product sent out is not suitable for septic tanks and contains toxic chemicals. This is a very expensive con and their website should be taken down. I thought they were genuine as they use "Shop", but clearly Shop do not vet their users at all
DO NOT TRUST THIS COMPANY.
Sent a dodgy looking different product and only half the amount. No responses at all to my many e mails.
STAY AWAY
They have my money, I have never received my product!! They refuse to answer email enquiries! I have asked for a refund and they are simply ignoring me! They take your money and send you nothing.. basically theft on their behalf..
A few days after I placed the order, the link to delivery tracking stopped working. I contacted the support via the email address given for updates, and have never had a response. I therefore lost confidence in the company and the product and requested to cancel the order and requested refund. No response. Eventually the order was delivered, and was not as advertised. The quantity was half that advertised, and ingredients listed on product not as comprehensive as the pitch on the website. In addition, the branding on the box is not 'Prime Drum' but a different company. It is not clear how to return the product and secure the refund. Avoid this company.
Con artists!!! I ordered 3 packs of 24 prime drum cleaner and I received 3 x 12 Jakehoe (can buy on shein for 2.85 each) still waiting to hear back about a refund
Misleading advertising with false reviews.
Office is in Italy and shipping from China.
Website says 5* on Trust pilot.
Website created in 2026.
Avoid.
Do not buy!
Tried to order one pack of washing machine cleaning tablets. Paid etc. Before confirmation of my order I was invited to buy another 72 tabs with a massive discount on it (resulting in paying twice the amount). I chose 'reject offer' or similar, or that's what I meant to do, but my order was updated to include the new purchase. Within seconds I was in touch with Primedrum explaining what had happened, that I only wanted one pack. No response. Now an email to say that my updated (double) order has been dispatched. Dodgy. Would never spend £50 on a product I haven't even tried yet!
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