Engineer, Pedro Brito was great with the installation. Fast & efficient, informative & clean. It’s now been a couple months since installing, in terms of download & upload speeds it’s definitely... Leggi di più
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Chris Bellott turned up early and went strsight to work ,rectified the isdue ans explaned why he carried iut his actions. Thanjs to him my speed on wifi gas increased and he gave ne advice about my t... Leggi di più
⚠️ WARNING: Beware of This Broadband Company and Their Billing Scams! I am writing this to warn everyone: do not trust this company. They are operating an absolute scam, and it is ridiculous how... Leggi di più
I had a brilliant experience with the Wi-Fi assistant today. They were extremely knowledgeable, patient, and fixed my connectivity issues in no time. They explained everything clearly without overwhe... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Informazioni di contatto
25 Wilton Road, SW1V 1LW, London, Regno Unito
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Real people Real Service
Very few issues with my broadband supplier, HeyBroadband, but on the rare occasion there has been, two issues stand out.
Firstly, the ease of getting through and talking to a real person.
Secondly, their thoroughness in doing their utmost to resolve the issue.
Full marks to Basil today for restoring my WiFi connection and setting the wheels in motion for an engineer visit to investigate the intermittent power to my property.
4 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Colin,
Thanks for taking the time to leave us a 5 star review. We are so pleased to hear you had a great experience with our tech support staff. This is exactly the service we strive to deliver.
Best wishes,
Khushi
H!B
Chris Bellot was excellent
Chris Bellott was excellent. My flat is on bust street with a difficult install but he got it done very quickly and everything is working great.
3 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Arthur,
Many thanks for thanks for taking the time to leave us a 5 star review. I am so pleased to hear you've had a great installation service with Chris and we could get you #happilyconnected after the difficulties you faced. That's the Hey!Broadband way!!
Best wishes,
Khushi
H!B
Sales people lie, company hides behind their terms
Salesman advised if I moved and they did not cover new address then I could get out of contract early. When renters rights changed I was issued a section 21 by my landlord forcing me to move. Managed to find a new place and HeyBroadband didnt have cover for this address, when I requested to cancel I was told that I owed them approximately £480 for the last year of my contract. After following their complaints route (and sending them my section 21 notice to prove i was forced to move) they reduced this to £75 and cancelled my contract but then when I got the confirmation email this stated I owed the original £480*. They have since corrected this but have added a charge for the device (after confirming they got it) as I sent this back later than their 14 day window allows. I have another complaint open which they are delaying whilst their collection team threatens me to pay extra for the router they got back.
In short, their sales people lie and they are not accomodating of any external or personal circumstances. All this while their service was mid at best, with a router that would have power cuts consistently and call centre agents clearly still in training.
I will never use them or recommend their service again. Cheap for a reason and honestly they should pay you for dealing with them.
1 maggio 2026
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Risposta di Hey!Broadband
Hi Kurt,
We're sorry to read about your experience and appreciate how frustrating this situation sounds, particularly when dealing with a house move and the cancellation of your service at the same time.
We understand your concerns regarding the information provided at the point of sale, the Early Termination Fee, the subsequent account adjustments and the equipment charge. Unfortunately, as we don't have sufficient account-specific information available to us, we're unable to investigate or comment accurately on the individual circumstances described in your review.
We would welcome the opportunity to review this properly, including the communications you've received and the concerns you've raised regarding your outstanding complaint.
Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and we'll be happy to investigate this further.
We appreciate that your experience has left you disappointed, and we're sorry that we haven't met the level of service you expected. We remain committed to delivering the 5-star experience we strive for and hope you'll give us the opportunity to address your concerns.
All the best,
Khushi
H!B
One of the best customer service call i…
One of the best customer service call i ever had and i think 5 stars are less for the call and help she did…thank u so much for taking care of your loyal customer…
2 settembre 2026
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Risposta di Hey!Broadband
Hey! Josley,
Thank you so much for your amazing 5-star review! It really means a lot to hear that you felt so well looked after and that you had such a positive experience with our Customer Service team.
We're especially pleased to hear that you felt valued as a loyal customer. We'll be sure to pass your lovely feedback on to the team member who assisted you — we're sure they'll be delighted to hear it!
Thank you again for your continued loyalty and for taking the time to share your experience. We really appreciate it!
Best wishes,
Khushi
H!B
Yadwinder was a professional start to…
Yadwinder was a professional start to finish. Diagnosed the problem quickly and fixed within 10 minutes
2 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Frazer,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Yadwinder was professional from start to finish and was able to quickly diagnose and resolve the issue within just 10 minutes. That's exactly the kind of efficient and helpful service we aim to provide!
We'll be sure to pass your lovely feedback on to Yadwinder - we're sure he'll really appreciate the recognition.
Thank you again for taking the time to share your experience and for choosing Hey!Broadband!
Best wishes,
Khushi
H!B
Was an ok company but speeds not as…
Was an ok company but speeds not as promised when trying to leave made it difficult not keep texting that I owe money when account is up to date would not recommend at all
1 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Sharon,
Thank you for sharing your feedback. We’re sorry to hear that your experience led to this 1-star review, particularly around the cancellation process and the messages you received about your account.
We can see that our Complaints team made several attempts to contact you to confirm your cancellation dates, with calls made and an email also sent. We appreciate that repeated contact can be frustrating and we’ll take your feedback on board.
We’re sorry we didn’t leave you with a more positive impression of Hey!Broadband.
All the best,
Khushi
H!B
So glad we switched to Hey Broadband
So glad we switched to Hey Broadband. The switching process was clean, simple and slick. Our Internet has been consistently better than it had been for many years.
We recently needed assistance from customer services as a fox had chewed an external cable. Our problem was handled efficiently and an engineer called us directly to arrange a swift visit. He worked in the rain with a smile, fixed the problem quickly and was super courteous throughout.
A terrific service from Hey Broadband all round.
30 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Sue,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the switch to Hey!Broadband clean, simple and straightforward, and even better that you've noticed such a positive difference in your internet service.
We're sorry to hear that a fox decided to chew through your cable, but it's great to know our Customer Service team was able to handle the issue efficiently and arrange a swift engineer visit. We'll be sure to pass your lovely feedback on to the engineer - we're sure they'll appreciate the recognition, especially after working through the rain! 🦊🌧️
Thank you again for your kind words and for choosing Hey!Broadband. It's fantastic to hear you've had such a terrific experience with us!
Best wishes,
Khushi
H!B
Absolutely appalling service.
Absolutely appalling service.
BT attended our area to connect another property and, in the process, somehow disconnected three houses on our side.
We reported the fault to Hey, who sent an engineer out the following day. The engineer went halfway up the pole, came back down and hasn't returned.
Since then:
- No meaningful updates
- No adherence to the stated SLA
- No clear timescale for restoration
- Conflicting information from customer service
I was told that engineers are "working on the issue", yet during the very same call I was also told that engineers don't work over the weekend. With this being a Bank Holiday weekend, that potentially leaves three households without a connection until Tuesday, if it's even resolved then.
This is particularly frustrating with children returning to school after the Bank Holiday and households relying on broadband for work, education and everyday life.
The agent I spoke to was polite, and I have no issue with them personally, but they lacked any clear information or explanation as to what is actually happening.
A fault caused while carrying out work in the area should have been treated with urgency. Leaving three households disconnected with no meaningful communication or realistic restoration time is simply unacceptable.
29 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Atia,
We're sorry to hear about the disruption you've experienced and understand how frustrating it is to be left without a connection, particularly over a Bank Holiday weekend when you're relying on broadband for work, education and everyday life.
Having reviewed the circumstances, we can confirm that the damage was caused by third-party works in the area rather than by Hey!Broadband. We appreciate that this doesn't lessen the impact on you, and we understand your frustration at the time taken to restore the affected services.
Where faults occur around Bank Holidays, restoration times can unfortunately be longer due to the availability of the teams and resources required to complete the necessary work. We appreciate that this may not have been communicated as clearly as it should have been, particularly where you received conflicting information regarding timescales.
We're sorry for the inconvenience caused and appreciate your patience while the issue was being addressed. We remain committed to keeping customers informed and restoring services as quickly as possible when faults occur.
All the best
Khushi
H!B
Chris Bellott was amazing
Chris Bellott was amazing! He was incredibly friendly and helpful, and took pride in his work. The installation was neat and right where I wanted it to be. The Hey!Broadband team have been a pleasure throughout this process!
29 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Jack,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Yadwinder was professional. That's exactly the kind of efficient and helpful service we aim to provide!
We'll be sure to pass your lovely feedback on to Chris — we're sure he'll really appreciate the recognition.
Thank you again for taking the time to share your experience and for choosing Hey!Broadband!
Best wishes,
Khushi
H!B
They were good for the first 2 years
They were good for the first 2 years, I renewed my contract with them but shortly after I managed to buy my first home, unfortunately they didn’t cover the area I was moving to and the cancellation fee was £600, it was in there T&C’s so there was nothing I could do
3 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Sam,
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the service during your first two years with us, although we’re sorry the circumstances around your move made things more complicated.
We’ve reviewed your account and can see that an option was offered to waive the Early Termination Fee (ETF), alongside setting up a SIM service. This was agreed, however, the SIM was not activated before the account was cancelled, meaning the agreed arrangement could not be completed as intended.
Our Cancellations team will be contacting you to arrange the SIM and ensure the ETF is waived as agreed. We hope this helps resolve the matter and reflects the outcome that was originally offered. We also hope you will consider updating your review as we have tried to work with you to make this as smooth as possible.
All the best,
Khushi
H!B
He is very polite and good servuce man
Chris Bellott attended my internet today, all working great, He is very polite and good service man
28 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Harmanji,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Yadwinder was professional. That's exactly the kind of efficient and helpful service we aim to provide!
We'll be sure to pass your lovely feedback on to Chris — we're sure he'll really appreciate the recognition.
Thank you again for taking the time to share your experience and for choosing Hey!Broadband!
Best wishes,
Khushi
H!B
Horrible experience after my fibre optic home broadband started losing connection on a daily basis
Horrible experience after my fibre optic home broadband started loosing connection moreso in January 2026. I had to leave as I was calling CS and Technical on a daily basis for over a month towards the end and got rid in May 2026 and no-one could fix it even sending out incompetent engineers, rewired and changed my routers with no resolution and I was constantly being told the problem was at my end with my power supply but it was Hey Broadbands end as I checked with SSE who advised NO power supply issues. Incompetent service and incompetent customer service and technical team. At present they are trying to charge me for equipment I didn't send back due to the complaints team advising my account was closed - shocking company with no empathy. I was emailing and ringing everyday for a month which was exhausting to say the least !! Now I'm back with EE and wished I'd never left !!!
21 gennaio 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Janet,
Thank you for sharing your feedback. We’re sorry to hear how frustrating your experience was, particularly the length of time spent trying to resolve the connection issues and the effort involved in contacting our teams.
We can see that your concerns around the equipment charges were subsequently reviewed, and following management review, the charges were waived, the outstanding balance was written off and your account was confirmed as closed with a £0 balance.
We’re sorry that, despite this resolution, the experience left you feeling dissatisfied. We appreciate the feedback around the communication and time involved in resolving your concerns and will take this on board.
All the best,
Khushi
H!B
When my router failed to work I was…
When my router failed to work I was able to send a message to Hey Broadband to raise a query as it had happened after a power cut. I could find no contact number. By the time I had been contacted I had fortunately unplugged and disconnected everything before successfully resetting the router. I was pleased for the call back but felt it could have been resolved quickly with a phone call at the time.
24 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi John,
Thank you for sharing your feedback. We’re pleased to hear you were able to get your router working again by resetting it following the power cut.
We appreciate your feedback around being able to contact us by phone and will take this on board as we continue to improve the customer experience. However, all comms that you are sent from us plus our pages on the website do state our customer support numbers and email addresses.
All the best,
Khushi
H!B
Great company until you want to leave
Great company until you want to leave. Have to pay up contract even though cancellation fee not explained at time of renewal
27 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Darren,
Thank you for sharing your feedback. We’re pleased to hear you were happy with the service initially, although we’re sorry for the confusion around the terms of your renewal and cancellation.
We can see that you have an open complaint regarding the wording and information provided as part of your renewal. Our Complaints team is currently reviewing your case and working with the relevant teams to address the concerns you’ve raised. We’re also reviewing the renewal journey to make the information clearer for customers going forward.
We appreciate your patience while your complaint is being investigated and hope we can reach a satisfactory resolution for you.
All the best,
Khushi
Yadwinder was very friendly and…
Yadwinder was very friendly and professional. Thanks
27 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Emilia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Yadwinder was professional. That's exactly the kind of efficient and helpful service we aim to provide!
We'll be sure to pass your lovely feedback on to Yadwinder - we're sure he'll really appreciate the recognition.
Thank you again for taking the time to share your experience and for choosing Hey!Broadband!
Best wishes,
Khushi
H!B
Tech service quick to respond to my…
Tech service quick to respond to my email and knew how to fix it which they did within minutes. Can't recommend Carlos Camara at Hey enough
27 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! John,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Carlos was quick to respond, knew exactly how to resolve the issue and had you back up and running within minutes. That's exactly the level of efficient and knowledgeable support we aim to provide!
We'll be sure to pass your lovely feedback on to Carlos — we're sure he'll really appreciate the recognition.
Thank you again for taking the time to share your experience and for recommending Hey!Broadband. We really appreciate it!
Best wishes,
Khushi
H!B
Yadwinder good service thanks alot
27 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Gurkirat,
Thank you so much for your lovely feedback! We're really pleased to hear that you received great service from Yadwinder.
Thank you again for choosing Hey!Broadband and for taking the time to leave us a 5-star review!
Best wishes,
Khushi
H!B
Timely fault response
Phone line not working. Told technician would respond in 2 days. Phone line working after 2 business days
25 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! John,
Thank you for your 5-star review!
We're pleased to hear that your phone line issue was resolved within the timeframe provided and that you were back up and running after 2 working days.
Thank you for your patience whilst our team worked to get this sorted, and we really appreciate you taking the time to share your experience.
Best wishes,
Khushi
H!B
Chris Bellott attended my internet…
Chris Bellott attended my internet installation today, nice experience very professional and great speeds
26 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Prakash,
Thank you so much for your lovely feedback! We're really pleased to hear that you received great service from Chris.
Thank you again for choosing Hey!Broadband and for taking the time to leave us a 5-star review!
Best wishes,
Khushi
H!B
Pedro was polite very professional and…
Pedro was polite very professional and very efficient.. would highly recommend
26 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Barry,
Thank you so much for your lovely feedback! We're really pleased to hear that you received great service from Pedro.
Thank you again for choosing Hey!Broadband and for taking the time to leave us a 5-star review!
Best wishes,
Khushi
H!B
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