I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it... Leggi di più
L'azienda ha risposto
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Leggi di più
L'azienda ha risposto
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Informazioni di contatto
Stati Uniti
- hexclad.co.uk
4,4
Eccellente
333 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quick resolution by Jericho
24 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking a moment to share this! We’re so glad to hear Jericho was able to get everything resolved quickly for you. I’ll be sure to pass along your appreciation — it truly means a lot to our team.
–Brittany, HexClad Support
I'm so glad for providing such quick…
I'm so glad for providing such quick and accurate service.
Service provider name is Jericho P.
1 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your feedback! We’re so glad to hear that Jericho P. was able to provide quick and accurate service — he truly exemplifies the level of support we strive to offer every customer.
–Brittany, HexClad Support
Excellent service provided by Billy E
Excellent service provided by Billy E
30 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing this! We're thrilled to hear Billy E. took great care of you — we'll be sure to pass along the recognition. We’re always here if you need anything else!
-Brittany, HexClad Support.
High-quality products and outstanding customer service.
High-quality products and outstanding customer service. Special thanks to Billy for being so helpful and professional. Truly the best!
27 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing! We’re thrilled to hear that you’re enjoying both our high-quality products and outstanding customer service. Billy will be delighted to know his help and professionalism made such a positive impression!
-Brittany, HexClad Support.
What a service!
A delay in delivery meant that I was out of the country when my purchase was supposedly delivered but the person in my home the morning that the post office said they had delivered the package could not find it. I reached out to customer service who replied positively immediately and who will send me a replacement on my return. Great service! Many thanks.
29 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re glad our customer service team could respond promptly and arrange a replacement for you. We appreciate your patience and are happy we could make the process smooth — enjoy your HexClad cookware when you return!
-Brittany, HexClad Support.
Jericho was really great
Jericho was really great. He processed my warranty claim with kindness and efficiency.
28 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing! We’re glad to hear that Jericho handled your warranty claim with both kindness and efficiency. We’ll be sure to pass along your kind words!
-Brittany, HexClad Support.
Great Product and Amazing Customer Service
My family and I LOVE Hexclad cookware! There is nothing better! It was great to be able to take advantage of the Black Friday specials to order 2 more sets along with some additional pieces. Billy E. was an amazing help with assisting me with my orders when I encountered some issues and responded so quickly and courteously!
26 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing! We’re thrilled to hear that your family loves HexClad cookware and that you were able to take advantage of the Black Friday specials. Billy E. will be delighted to know his quick and courteous assistance made a difference with your orders.
-Brittany, HexClad Support.
Excellent!!
My concern was handled quickly and smoothly. Their CS and products are top tier. I'll definitely come back for more!
27 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing! We’re thrilled to hear your concern was handled quickly and smoothly, and that you’re enjoying both our customer service and products. We look forward to serving you again!
-Brittany, HexClad Support.
Risposta di Hexclad
Thank you so much! We’re thrilled to hear that you love your HexClad cookware — happy cooking!
-Brittany, HexClad Support.
Risposta di Hexclad
Thank you for sharing! We’re thrilled to hear that Billy provided such wonderful service. We’ll be sure to pass along your kind words!
-Brittany, HexClad Support.
Customer service
Patrick responded to me to make sure my experience was handled in a caring matter! Thank you Patrick.
15 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing! We’re so glad to hear that Patrick ensured your experience was handled with care. We’ll be sure to pass along your thanks to him!
-Brittany, HexClad Support.
Great customer service
I’ve loved using the pans, they heat quickly and are wonderful to use. I had issues with a couple after a year which have been quickly resolved with new ones sent after sending the images of the faults. New ones arrived within a week and are already getting lots of use, thank you! Great customer service
26 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re thrilled to hear that your pans continue to perform well and that any issues were quickly resolved with replacements. It’s wonderful to know our customer service made the process smooth, and we’re glad your new pans are already getting lots of use!
-Brittany, HexClad Support.
thanks Billy for taking care of my…
thanks Billy for taking care of my order.
26 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing! We’re glad to hear that Billy was able to take care of your order. We’ll be sure to pass along your thanks to him!
-Brittany, HexClad Support.
Superior customer service
My customer service guy, Jericho P., was prompt and exact. I appreciate how precise his questions were. I knew exactly what was required to process my claim quickly. I also liked being able to send a video of my pan’s issue.
24 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing this! We’re thrilled to hear that Jericho provided clear, precise support and made the process smooth for you. Being able to share a video often helps us resolve claims even faster, so we’re glad that worked well.
We truly appreciate you taking the time to leave this feedback — we’ll be sure to pass your kind words along to Jericho.
-Brittany, HexClad Support.
These pans are NOT none stick
These pans are NOT none stick
Lifetime guarantee appears to be valid for only 30 days.
Useless.
25 novembre 2025
Non scritta su invito
Risposta di Hexclad
Hi Brett, we apologize for any miscommunication as our return period is 30 days, we do proudly stand behind our Lifetime Warranty. We sent you a request so we may look into your account and clear up any miscommunication and provide you a solution with any sticking issues. Thank you - Brittany, HexClad Support
Extremely good customer service.
Ordered the 13 pc set on the Black Friday deal. Had an issue ordering and didn’t receive an order confirmation but funds were taken from my account and then started reciving emails asking if I wanted to ‘complete my purchase’c and if I was still interested. I contacted the customer service team and Helado and Tajera supported me in finding my order and ensuring it was processed. They both responded to me extremely fast where both very helpful and I was never given any on the normal ‘we will look into it and get back’ comments we are unfortunately used too. They both kept in touch and kept my up to date where proactive is helping investigate and resolve the issues and my order was correctly completed, I was given links to track my order and delivery set for the next day!! Some of the best customer service I’ve never experienced. I now await my pans and hope they live up to the reviews I’ve seen and Mr Ramsay’s recommendation.
25 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for taking the time to share this experience! We’re thrilled to hear that Helado and Tajera were able to quickly track down your order and make sure everything was processed correctly. It’s great to know their proactive updates and fast responses helped turn a stressful situation into a smooth one.
We truly appreciate your patience and trust throughout the process, and we’re excited for you to receive your new 13-piece set. We hope the pans impress you just as much as the service did — and we’re always here if you need anything at all.
-Brittany, HexClad Support.
Risposta di Hexclad
Thank you for sharing this! We’re glad our team was able to get you the answer you needed quickly. If anything else comes up, we’re always here to help.
-Brittany, HexClad Support.
Jericho made getting my replacement pan…
Jericho made getting my replacement pan so easy! Uploaded a video this morning and Hexclad has already shipped my replacement. Highly recommend these amazing pots and pans and the service you're buying along with them.
24 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing this wonderful feedback! We’re so glad Jericho was able to make your replacement process quick and easy — that’s exactly the experience we aim to provide. We truly appreciate your recommendation and are thrilled to hear how much you’re enjoying your HexClad cookware and support.
If you ever need anything, we’re always here to help!
-Brittany, HexClad Support.
Trying to process a claim through the…
Trying to process a claim through the website was difficult but once I reached customer service by email the process went pretty smooth. I appreciate the help and that the best pans I’ve ever owned are backed by a lifetime warranty!
12 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing this! We’re sorry to hear the online claim process was tricky, but we’re glad our team was able to step in and make things smooth from there. We truly appreciate your patience — and we love hearing how much you’re enjoying your pans. Knowing you feel confident with our lifetime warranty means everything to us.
If you ever need anything, we’re here to help!
-Brittany, HexClad Support.
Billy E took care of the warranty
Billy E took care of the warranty
23 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing! We're thrilled to hear Billy E. was able to take care of your warranty so smoothly. If you ever need anything else, we’re always here to help.
-Brittany, HexClad Support.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.