I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... Leggi di più
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I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it... Leggi di più
L'azienda ha risposto
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Leggi di più
L'azienda ha risposto
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Informazioni di contatto
Stati Uniti
- hexclad.co.uk
4,4
Eccellente
333 recensioni
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Solitamente risponde entro 2 settimane
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Amazing Customer Support
Super quick and responsive and more than willing to accommodate the fix requested
23 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thanks so much for your kind feedback! We’re really glad to hear our team was quick, responsive, and able to get everything sorted just the way you needed. If anything else comes up, we’re always here to help.
-Brittany, HexClad Support.
Billy was helpful and definitely help…
Billy was helpful and definitely helped me out with a issue i had
22 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re glad to hear that Billy was able to assist and help resolve your issue. We truly appreciate your feedback!
-Brittany, HexClad Support
Never again
I ordered a large set of pots, pans + wok for Black Friday for €599. I only received a box of pots and I'm struggling with the seller on the next steps. I don't have the money and I only have a small part of the order - which I still can't use because we haven't finished the rest of the order. Never again.
21 novembre 2025
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Risposta di Hexclad
Hi Lukas, thank you for taking the time to share about your experience. We apologize for any delay in your order arriving. Due to the size of the order, they do ship in separate boxes and may arrive 1-2 days apart. We can assure you that you will receive your complete order. If you have any further questions, please reach out, we are always here to assist. We are excited to welcome you to the HexClad Family! - Brittany, HexClad Support
Jericho made the warranty claim a…
Jericho made the warranty claim a breeze. No hassel just great customer service
21 novembre 2025
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Risposta di Hexclad
Thank you for sharing your experience! We’re thrilled to hear Jericho made the warranty claim easy and provided great service.
-Brittany, HexClad Support
Happy Customer
I received my order today-i guess i ordered the wrong pan accidentally. Billy E was kind, understanding and made my experience a 10+! I really value customer service. I will definitely will be buying more Hexclad pans!
20 novembre 2025
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Risposta di Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to help with the mix-up and make everything smooth and stress-free. We truly appreciate your kind words and are excited to have you adding more HexClad to your kitchen!
-Brittany, HexClad Support
Billy E was very helpful
Billy E was very helpful and was able to resolve the situation very quickly. I appreciate being able handle and have my cookware replaced promptly.
20 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to help and get your cookware replaced so quickly. We truly appreciate your kind words and are happy we could make the process smooth for you.
-Brittany, HexClad Support
Billy was fast to reply
Billy was fast to reply and gave a prompt solution. I am blown away how quickly we resolved this issue. Thank you Billy!
20 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to reply quickly and help resolve everything so smoothly. We truly appreciate your kind words!
-Brittany, HexClad Support
I purchased a HexClad 12" Wok back in…
I purchased a HexClad 12" Wok back in December 2022. I recently noticed brown spotting inside the wok, even after cleaning thoroughly and seasoning the wok. I reached out to see if anything could be done and within an hour it was complete. I submitted my proof of purchase and I will be getting a replacement wok. I wanted to thank Jericho for their fast and speedy response on this matter. Definitely excited to continue using their products.
20 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re so glad you reached out and that Jericho was able to resolve the issue so quickly. It’s great to hear your replacement wok is already on the way, and we truly appreciate your continued enthusiasm for HexClad. We’re excited for you to keep cooking with us!
-Brittany, HexClad Support
Wonderful Customer Service!
I reached out to the company about an order I placed that I wanted to change. I had several questions and Billy E. responded very quickly. He was quite helpful and most professional. He truly is an asset to the company.
20 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to assist you quickly and answer all your questions. It’s wonderful to hear his support made your order changes easy, he truly is an asset to our team.
-Brittany, HexClad Support
Helpful customer support
Customer service agents were quick to respond and solved my problem in a courteous and efficient manner.
19 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re glad our team was able to respond quickly and resolve your issue efficiently.
-Brittany, HexClad Support
Buyer Beware - Bad Experience and Customer Service
So bearing in mind that this is supposed to be a premium brand and is very expensive. I had been on the fence for months about buying their products but I finally pulled the trigger and purchased the 13 piece set as part of the Black Friday sale. The “new” 8 quart pot arrived visibly dirty and scuffed. Trying to get it replaced is turning out to be a nightmare. I contacted support to be met with obvious AI representatives and am now being bounced to a 3rd department just to try and get it replaced? I was told twice to start a return but because the set was bought as part of the sale, it’s not eligible for a return (keep that in mind if you’re considering buying any of their products as part any of their sales that they won’t be eligible for a return apparently). It’s now been almost 3 days since the last message where I was told another department would be looking into it. This process shouldn’t be this difficult. I’m very disappointed with my experience and I’m highly regretting my decision to finally purchase Hexclad’s products and drop all of that money when I could’ve gone for cheaper and probably equally performing alternatives.
20 novembre 2025
Non scritta su invito
Risposta di Hexclad
We’re very sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. We’ve sent a request for you to provide your information so we can locate your account, review the situation, and quickly provide a solution. Our goal is to make this right and ensure your HexClad experience reflects the premium quality and service we strive for.
-Brittany, HexClad Support
amazing after sales service
I wanted to take a moment to express my gratitude for the outstanding service I received from Hexclad. Today, I reached out regarding an issue with my pan, and I was fortunate enough to be assisted by Agent Jericho.
Jericho was incredibly helpful and responsive, ensuring that my concerns were addressed promptly. I was pleasantly surprised to receive a replacement pan so quickly! This level of customer service is truly commendable and makes a significant difference in the overall experience.
Thank you, Hexclad, for your commitment to customer satisfaction. I appreciate your swift action and look forward to enjoying my new pan!
19 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share your experience! We’re thrilled to hear Jericho was able to assist promptly and that your replacement pan arrived quickly. Your kind words mean a lot, and we’re so glad we could make the process smooth for you. Enjoy your new pan!
-Brittany, HexClad Support
Risposta di Hexclad
You’re very welcome! We’re glad Billy could assist you and make your experience a great one.
-Brittany, HexClad Support
Warranty my pot was super easy
Warranty my pot was super easy. Thought it was going to be hard and it just wasnt. Im shocked.
17 novembre 2025
Non scritta su invito
Risposta di Hexclad
We’re so glad to hear your warranty experience was easy and stress-free! It’s always our goal to make the process smooth for our customers.
-Brittany, HexClad Support
Quick response on warranty
I puchased the 12'' wok from Amazon.com and I have used it for less than 6 months. The wok is not performance as it should be and I contacted the warranty department. The customer service agent- Jericho P responsed to my email very quick and guide me through the process of registration and how to claim the warranty. I am very satify with the customer service of Hexclad.
17 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing your experience! We’re sorry to hear your 12" wok wasn’t performing as expected, but we’re very glad Jericho P. was able to assist you quickly and guide you through the warranty process. Your satisfaction is incredibly important to us, and we appreciate you giving us the chance to make things right.
If there’s ever anything more you need, we’re always here to help!
– Brittany, HexClad Support
—Jericho Was quick to resolve my…
—Jericho Was quick to resolve my issues. Amazing pans!!
17 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for your kind words, Tina! We’re happy to hear that Jericho was able to resolve your issue quickly, and it’s wonderful to know you’re enjoying your HexClad pans. We truly appreciate you taking the time to share your experience!
– Brittany, HexClad Support
Quality Customer Service Demonstrated.
Excellent Customer Service Demonstrated.
I purchased a Hexclad product on Nov. 8th as a gift for my daughter, and this morning Nov. 17th, received a Hexclad email with Black Friday promotions at up to 40% off standard pricing.
I emailed Hexclad, inquiring about the difference on the product purchased, and not 10 minutes later received a response from their rep. Billy E. indicating that I would be receiving a refund of the difference in price.
Thank You Hexclad for your customer appreciation, and excellent training of your staff.
Billy E. should be commended on his excellent service & judgement.
More purchases to come certainly!
17 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that your experience was so positive and that Billy E. was able to assist you quickly with the price adjustment. We always want our customers to feel confident in their purchases, especially around big sales, so we’re glad we could make things right without any hassle.
Your kind words about our team and service truly mean a lot. We’re grateful for your support and are excited to help you with any future HexClad additions!
– Brittany, HexClad Support
Risposta di Hexclad
Thank you for your feedback! We’re so glad to hear the process was quick and easy and that you received a fast response. We appreciate you taking the time to share your experience!
– Brittany, HexClad Support
Easy warranty process and Billy E
Easy warranty process and Billy E. Was kind and helpful throughout!
17 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re so glad to hear that the warranty process was smooth and that Billy E. provided kind and helpful support throughout. We truly appreciate you taking the time to let us know.
If there’s ever anything more we can do for you, we’re always here to help!
– Brittany, HexClad Support
Amazing customer service
I own several hexclad pans that we absolutely love. I recently purchased the 7Qt deep saute pan hybrid and have only used it a few times. We noticed a possible burn mark at the bottom. I had seasoned the pan and have been using it appropriately. I reached out to customer service. They were very quick and effective and getting back to me. After sending a very quick video and a few words to detail the issues, they are replacing my pan and I could not be happier. I hope to continue using my hexclad pans for many years to come and I truly appreciate the amazing customer service that they have provided.
15 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for taking the time to share your experience! We’re thrilled to hear how much you’ve been enjoying your HexClad pans, and we’re glad our team was able to assist quickly with the issue on your new 7Qt Deep Sauté Pan.
We know how frustrating it can be when something doesn’t look quite right, so we’re happy we could make the replacement process smooth and stress-free for you. Your support means the world to us, and we’re grateful to have you as part of the HexClad family.
If you ever need anything in the future, we’re always here to help. Enjoy cooking with your new pan for many years to come!
– Brittany, HexClad Support
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