I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... Leggi di più
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I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it... Leggi di più
L'azienda ha risposto
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Leggi di più
L'azienda ha risposto
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Informazioni di contatto
Stati Uniti
- hexclad.co.uk
4,4
Eccellente
333 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I had an order that was resolved…
I had an order that was resolved properly and courtesy. Very good customer service!
9 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your feedback! We’re glad to hear your order was handled properly and with courtesy, providing smooth and respectful service is always our goal. We’ll be sure to share your kind words with our customer service team. Thank you for choosing HexClad!
Best customer service.
Billy E was a tremendous help.
Each response was quick and informative.
7 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for the wonderful feedback! We're thrilled to hear that Billy was such a big help and that his responses were quick and informative. We’ll make sure he hears your praise, it will mean a lot to him. We truly appreciate you choosing HexClad!
The HexClad representative Billy E
The HexClad representative Billy E. took care of my problem immediately and got my missing item shipped out. It was a quick and painless process!
8 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for taking the time to share this wonderful review! We’re thrilled to hear that your experience with our cookware and with our customer support has been so positive over the years. Billy will be so glad to know his prompt responses, updates, and guidance made the process smooth for you, we’ll be sure to pass along your kind words. We truly appreciate your trust in us and are grateful you chose HexClad!
Top notch customer service!!
I can’t say enough about our Hexclad pots and pans! We’ve had our set for a few years and just recently have an issue with the material inside the pans. I contacted customer service via email, Billy E. answered right away, answered all of our questions, updated us every step of the way and was so very helpful from the very start!! Thank you for standing behind your products & for such great customer service!!
7 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing such an amazing review! We're delighted to hear how much you’ve enjoyed your HexClad cookware over the years, and we’re just as glad that Billy was able to assist you quickly and thoroughly when an issue came up. We’ll make sure he hears your kind words, they’ll mean a lot to him.
We truly appreciate your continued trust and are grateful you chose HexClad!
Best customer service ever
Best customer service ever! Billy E. was quick, responsive and took care of my issue right away.
7 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for the kind words! We're thrilled to hear that Billy was able to jump in quickly and get everything resolved for you. We’ll be sure to pass your praise along to him, he’ll be glad to know he made such a positive impact. We truly appreciate you choosing HexClad!
Billy E is very professional and solved…
Billy E is very professional and solved my problems
3 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re really glad to hear that Billy handled everything professionally and was able to resolve your concerns. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. And thank you for choosing HexClad! Janine D. - HexClad Support
Response was quick and consise and met…
Response was quick and consise and met my needs.
4 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your kind words! We’re glad to hear our response was quick and met your needs. Your support and 5-star review truly make our day!Thank you again for choosing HexClad.
Janine D. - HexClad Support
Billy E was easy to work with and made…
Billy E was easy to work with and made everything move quick and easy. This was by far the best customer service I've had. Great job Billy E!!!!
4 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for your wonderful feedback! We’re thrilled to hear that Billy E. made your experience quick and easy. We’ll be sure to share your kind words with him. We truly appreciate you choosing us and look forward to serving you again! Janine D. - HexClad Support
Jericho is the best!!
4 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for the fantastic review! We’re thrilled to hear that Jericho made such a great impression. We’ll be sure to share your kind words with the team. Thank you for choosing HexClad. We can’t wait to serve you again!
Billy E was Easy to work with
Billy E was Easy to work with, clear instructions.
3 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thanks so much for sharing this! We’re thrilled to hear that Billy made the experience smooth and clear for you. That’s exactly what we aim for. We appreciate you taking the time to leave a review and for choosing HexClad! Janine D. - HexClad Support
Exceptional customer service by Billy E
I ordered a product and then added another product to the order during the checkout process. It went through my credit card, but I received an email that said I owed a balance for the added product. I emailed Hexclad customer service relaying my ordeal and Billy E was quick to track and research, letting me know I was paid in full in short order. I appreciate it so much. If the products are as good as the customer service, I will be ecstatic. Thanks again.
3 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for taking the time to share this detailed review! We're really glad Billy was able to clear things up quickly and give you confidence in your order. He’ll be thrilled to hear your kind words. We’re excited for you to try the products, and we hope they exceed your expectations just as much as the service did. We truly appreciate you choosing HexClad! Janine D. - HexClad Support
I am writing to express my sincere…
I am writing to express my sincere gratitude for the exceptional service I received. My recent purchase of cookware was handled with remarkable efficiency and care. The representative, Jericho, provided outstanding customer service throughout the entire process. I am truly impressed with the timely delivery of my order. Thank you for making this experience so positive.
26 novembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing these kind words! We’re delighted to hear that your cookware purchase went smoothly and that Jericho provided such attentive support throughout the process. Knowing that the delivery and overall experience met your expectations truly means a lot to us. We’re grateful you took the time to write this review and we appreciate you choosing HexClad! Janine D. - HexClad Support
Customer Service
I was originally ordered the 12 set pots and pans. Upon receiving the sets, I was delivered two sets of pots. I immediately reached out to hexclad to fix the issue. Billy E. helped me address the issue and even offered solutions that show that Hexclad cares about their customer and wants to do right by them. I am really appreciative of the help I recieved!
3 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share this experience! We're glad to hear that Billy was able to sort out the mix-up quickly and provide options that showed our commitment to making things right. We truly appreciate your patience and your kind words and we're grateful you chose HexClad! Janine D. - HexClad Support
Great Service with Quick Response
Customer service was quick and friendly. Billy E resolved our concerns and shipping out a replacement for the item received that was damaged.
3 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thanks for sharing your experience! We're so glad to hear that Billy was able to assist quickly and get a replacement on the way for you. Fast, friendly support is what we strive for, and it’s wonderful to know we delivered. We appreciate you choosing HexClad! Janine D. - HexClad Support
Billy E
The customer service representative ( BILlY E) provided outstanding support. They replied promptly, clearly explained the process, and quickly arranged a replacement for my pans. I truly appreciate the professionalism and efficiency.”
2 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing your experience! We’re thrilled to hear that Billy E. provided prompt, clear, and professional support, and that your replacement was arranged quickly. Your appreciation means a lot to our team, and we’re always here if you need anything in the future.
–Brittany, HexClad Support
Jericho Was very professional
Jericho Was very professional, quick to respond and made the whole process smooth and simple for me. Very understanding and knowledgeable.
I realy appreciate the professionalism .
2 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing your experience! We’re thrilled to hear that Jericho provided such professional, quick, and knowledgeable support. Making the process smooth and easy is exactly what we aim for, and your appreciation means a lot.
We’re always here if you need anything in the future.
–Brittany, HexClad Support
This brand is fantastic the quality of…
This brand is fantastic the quality of the products is high and most important they are honest. Faishal’s customer service exceeded my expectations and I’m looking forward to buying more products from them!!
2 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the quality of your HexClad products and that Faishal’s support exceeded your expectations. Honesty and great service are things we take pride in, and it means a lot to know that came through in your experience.
We can’t wait to have you back for more!
–Brittany, HexClad Support
Exceptional customer service!
1 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much! We’re thrilled to hear you had an exceptional experience with our team. If you ever need anything, we’re always here to help.
–Brittany, HexClad Support
I really enjoy these pans
I really enjoy these pans, except the one has some of the covering come off at the rim. So I contaced hexclad and they walked me thru the warranty issues and are now in the process of sending me a new pan. Thank you again for all of your help
1 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing this! I’m glad to hear you’ve been enjoying your pans overall, and I’m especially happy our team was able to quickly walk you through the warranty process and get a replacement underway. We’re always here to help make things right when something isn’t perfect.
Thank you again for giving us the chance to take care of it.
–Brittany, HexClad Support
I ordered the Hexclad Ultimate Cookware…
I ordered the Hexclad Ultimate Cookware Collection and one of my plates fell over and split in half. I contacted Hexclad and Jerico responded quickly. Was very empathetic to my concerns and shipped a replacement plate the same day. Very pleased. Excellent service and Hexclad stands behind the warranty! Thank you!
1 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing your experience! We’re thrilled to hear that Jerico was able to respond quickly, empathize with your situation, and get a replacement plate shipped the same day. Standing behind our products and warranty is something we take great pride in, and it’s wonderful to know it made a difference for you.
–Brittany, HexClad Support
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