I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... Leggi di più
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I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it... Leggi di più
L'azienda ha risposto
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Leggi di più
L'azienda ha risposto
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Informazioni di contatto
Stati Uniti
- hexclad.co.uk
4,4
Eccellente
333 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quick response and helpful to resolve…
Quick response and helpful to resolve the issue perfectly
18 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re glad to hear our team responded quickly and was able to resolve everything smoothly for you. We’ll be sure to share your kind words with the team. Thanks so much for choosing HexClad!
The support team were easy to…
The support team were easy to communicate with, fast to respond and helpful in any way possible! Thanks to Billy E. and other members who helped me get my warranty.
16 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share your experience! We’re glad to hear our support team was easy to work with, responsive, and helpful throughout your warranty process. We’ll be sure to pass along your kind words to Billy and the rest of the team. We truly appreciate your trust and thank you for choosing HexClad!
Billy E
Billy E. From Customer service was super helpful and was able to help with my needs and no questions asked. Top notch customer service
16 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing your feedback! We’re happy to hear that Billy provided such helpful, top-notch support and made the process easy for you. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. Thank you for choosing HexClad!
Quick service
Jericho addressed my concerns and responded quickly
17 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re glad to hear that Jericho addressed your concerns and responded quickly. We’ll be sure to pass along your kind words to him, he’ll appreciate the recognition. Thanks for choosing HexClad!
Very fast response, resolved all problems
Hexclad was extremely responsive to my inquiry, and I was surprised to receive a reply right away from Billy E. when I wasn’t expecting one for at least a couple days (I sent my email during the weekend). Billy helped me get a replacement for my pan, which was covered under warranty.
15 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share your experience! We’re glad Billy was able to respond so quickly and help get your replacement covered under warranty. We’ve also sent you an email to assist and ensure everything is fully resolved, and we’ll be sure to pass along your kind words to Billy. Thanks again for cooking with confidence and choosing HexClad!
I wrote to the customer service of…
I wrote to the customer service of Hexclad when I noticed my 5 qt pan had a small nick. They requested more information and within a few hours Billy E. was in contact to tell me they are replacing my pan. I love my pans and would recommend them to everyone that enjoys cooking. 5 star service. Thank you
Vicky
15 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing your experience, Vicky! We’re glad to hear that Billy was able to follow up quickly and get your replacement taken care of. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. We’re thrilled to hear how much you love your pans and truly appreciate you choosing HexClad!
Billy E
Billy E. Was very prompt and polite. Very knowledgeable and was able to resolve my issue right away. Thank you!
11 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for the kind feedback! We’re happy to hear that Billy was prompt, polite, and able to resolve your issue right away. We’ll be sure to pass along your praise to him, he’ll really appreciate it. Thank you for choosing HexClad!
customer service experience
Amazing cooking gear and the best customer service experience I have ever had!
13 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re loving your cooking gear and that our customer service made such a positive impression. We’ll be sure to share your kind words with our team, they’ll truly appreciate it. Thank you for choosing HexClad!
Great customer service and the best…
Great customer service and the best cookware I have ever used.
13 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for the great feedback! We’re thrilled to hear that you’re enjoying both the cookware and the service. We’ve sent you an email as well in case there’s anything more we can help with, and we’ll be sure to share your kind words with our team. Thanks again for cooking with us and choosing HexClad!
Unbelievably swift and helpful in…
Unbelievably swift and helpful in resolving the issue. I felt like I was heard and respected. It makes a huge difference when people treat you with the respect that doesn’t always happen.
13 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for sharing this kind feedback! We’re really glad to hear you felt heard and respected, that’s exactly the experience we strive to provide. We truly appreciate you choosing HexClad and thank you for being part of our community!
Rapid reply
I was getting quick replies by the representative, Jericho. This made me feel comfortable in knowing that my problem was being addressed as a priority.
12 dicembre 2025
Non scritta su invito
Risposta di Hexclad
sharing your experience! We’re happy to hear that Jericho’s quick replies helped put you at ease and showed your concern was being treated as a priority. We’ll be sure to pass along your kind feedback to him, he’ll really appreciate it. And thank you for choosing HexClad!
Excellent Warranty!
I've purchased one of the pan sets and a large 4.3 lire pan unfortunately, the 4.3 pan had a patch on it where it became burnt and the food would start sticking to it. I tried cleaning it with several different techniques but it wouldn't solve the issue. I spoke to Hexclad and they have agreed to send me a replacement. They acted immediately with no fuss, from complaint to dispatch has been less than an hour. All my other pans are superb, I'm going to put this pan down to my Mrs being a bad cook.
12 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share your experience! We’re glad our warranty process was smooth and that our team was able to act quickly to get a replacement on the way for you. It’s great to hear you’ve been enjoying the rest of your pans as well. We’ll be sure to pass along your kind feedback to the team involved, they’ll really appreciate it. Thanks again for cooking with us and for choosing HexClad!
A missing HexClad Package
I wrote to HexClad regarding a missing package.
I wrote to HexClad at 4:32 pm. I received a response from Helado C. at 4:38 pm (six minutes!)
Helado C. said that this problem would be investigated quickly.
The next day, I was contacted by Customer Service Agent, Billy E., who found the problem and immediately reshipped the balance of the order. The service I received from Billy E. and the rest of the HexClad Team has far superior to the service I have received from any other company.
9 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear how quickly Helado and Billy were able to step in, investigate the issue, and get everything resolved for you. Providing prompt and dependable support is something we truly strive for, and we’ll be sure to pass along your kind words to both of them and the rest of the team. We sincerely appreciate your trust and thank you for choosing HexClad!
My customer service rep
My customer service rep, Billy E., was excellent. He responded in a very reasonable amount of time and was clear and concise in his communications. Very professional and customer oriented. Customer Service is everything after the product itself. I will continue to use this product from this point and will purchase future products as well because of the Customer Service I experienced.
10 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you so much for this thoughtful review! We’re thrilled to hear that Billy provided clear, timely, and professional support, and that his service made such a positive impression. We’ll be sure to share your kind words with him. Feedback like this truly means a lot. We appreciate your continued support and are grateful you chose HexClad!
I had an issue with some pans I got 2…
I had an issue with some pans I got 2 years ago. The mobile version of the website was frustrating to navigate to find out if the warranty would cover the problem, or even how to submit a warranty claim. Granted, I made the situation harder by not filling out the simple info 2 years ago to register my warranty. I ended up sending in videos and pictures through a general 'help me' type spot. Billy E. Was fast to respond with simple, clear, and quick instructions. I already have my replacements on the way.
Billy took a frustrating situation for me and made it so easy to handle.
Prior to my issue the pans worked great. Easy to clean, non stick works amazingly well (follow the simple seasoning directions), food cooks evenly. As long as you follow the directions, and reach out for help if needed, you can't go wrong.
9 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share such a detailed and honest review! We’re glad Billy was able to step in with clear guidance and quick responses to turn a frustrating situation into a smooth resolution. We’ll be sure to pass along your kind words to him, he’ll truly appreciate the recognition. We’re also happy to hear how well the pans have performed for you overall, and we sincerely appreciate you continuing to cook with us. Thank you for choosing HexClad!
Great customer service
I had an issue with a pan and Hexclad’s customer service was very prompt and efficient. Billy E received the information he needed and I was satisfied with the outcome. I appreciate great service when I’m investing in a set like Hexclad.
10 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to leave this review! We’re glad to hear our customer service was prompt and efficient, and that Billy was able to gather what was needed to reach a positive outcome. We’ll be sure to pass along your kind feedback to him. We truly appreciate your trust and thank you for choosing HexClad!
Billy E
Billy E. Was very professional and helped me out tremendously with some questions/issues I had with my pan. Top notch service and very satisfied. Will continue to buy hexclad products in the future.
9 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your feedback! We’re delighted to hear that Billy provided professional, top-notch support and was able to help with your questions. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. We’re grateful for your continued support and thank you for choosing HexClad!
Risposta di Hexclad
Thank you for the kind review! We’re glad to hear that Billy was so responsive and helpful. We’ll be sure to share your positive feedback with him, he’ll be happy to know his support made a difference. Thanks so much for choosing HexClad!
Billy E is very quick in helping me…
Billy E is very quick in helping me with my issue with my HexClad. Thank you for having such good customer service.
9 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your kind words! We’re happy to hear that Billy was quick to assist and provided the level of service you were hoping for. We’ll be sure to pass along your praise to him, he’ll really appreciate it. We’re grateful for your support and thank you for choosing HexClad!
Billy E was really responsive to my…
Billy E was really responsive to my questions and my issue was resolved quickly.
8 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to leave this review! We’re glad to hear that Billy was responsive and able to resolve your issue quickly. We’ll be sure to pass along your kind words to him, he’ll be happy to hear it. We truly appreciate you choosing HexClad!
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