Purchased truck front drivers door panel for pickup. they sent the wrong one. requested return. day later they declined. this was on e bay. they did not even call to say what their reason was. close... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Leggi di più
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Leggi di più
Gasket arrived promptly. Fair price on the gasket. Rating reduced because I thought the $31 shipping charge on a rubber gasket that weighed less than a pound was excessive. Update: Customer serv... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Informazioni di contatto
1200 Greenbriar Dr, 60101, Addison, IL, Stati Uniti
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
3,8
Molto buono
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ontime delivery.
17 ottobre 2020
Not the right item
Not the right item. The descriptions given made it hard to decide, as
there was no images of the part actually needed. Schematics shown were
not clear. Need to return this part.
16 ottobre 2020
Risposta di Heritage Parts is now Parts Town
Good morning Roger,
I'm sorry to hear that you received an incorrect part. I forwarded your review to a Customer Service Manager who will reach out to you soon and initate a return for you. Thank you for your business.
Christy Stuller
eCommerce Content Analyst
The correct parts on the first try and…
The correct parts on the first try and fast service.
15 ottobre 2020
The representative I spoke to was very…
The representative I spoke to was very knowledgeable. My order was quick to place and was just as quickly delivered.
15 ottobre 2020
Got the correct parts in the best time…
Got the correct parts in the best time considering backorder. Do wonder a bit whey they do not stock such a common items as "O" rings.
15 ottobre 2020
Did as advertised
15 ottobre 2020
Viking Range Top Burner Grates
On line order was easy and they shipped the next day and since I was a local delivery, the order arrived the next day.
14 ottobre 2020
Risposta di Heritage Parts is now Parts Town
Good morning Manny,
Thank you for providing this information. I'm sorry to hear that your order took longer than expected. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Once again you sent me exactly what I…
Once again you sent me exactly what I needed and it was sent very quickly.
Thank you.
14 ottobre 2020
ordering process couldn't have been…
ordering process couldn't have been easier and part showed up right on time!
13 ottobre 2020
Just what I needed fast and efficient
13 ottobre 2020
Always great service from the staff
13 ottobre 2020
Easy access to find the part
Easy access to find the part, created an account, purchased the item and had it in my hands within 3 days. Will be doing more business with them.
13 ottobre 2020
Parts replacement
Whoever cleaned the machine last time it was used, misplaced this part.
I was pleasantly surprised how quick we received the part.
Thank you
13 ottobre 2020
Heritage had the hard-to-find part I needed
Heritage was the only place I could find replacement parts for my Fujitsu mini-split. While the shipping was a little on the high side, the parts arrived quickly and I was able to DIY a fix that would've cost a lot more if I'd had to hire a climate control company. Very satisfied!
12 ottobre 2020
The part arrived on time
The part arrived on time. However it was delivered to a different recipient in my building despite the shipping address entered when ordered.
9 ottobre 2020
Great customer support
They had just the part I needed, and went out of their way to verify with the factory that I was getting the right one. Responsive and accurate. Prompt shipping.
8 ottobre 2020
Customer service went out of their way…
Customer service went out of their way to answer all of my questions and look for any other parts I might need.
8 ottobre 2020
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