HeptaPay Recensioni 

305
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The service unavailable any time i check to send the transfer it always have service unavailable and no official communication of downtime or anything.I wonder how other people are managing to send th... Leggi di più

Valutata 1 stelle su 5

Surprise charges. Be very careful when using heptapay to transact money. They are not open about their charges .When you transfer funds you will get surprise charges that are too high yet they have no... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Our experience since we found HeptaPay has been amazing. The speed of remittance is so good and fast responses to queries. So far so good. They are very reliable

L'azienda ha risposto

Dettagli dell'azienda

  1. Agente di mobile money
  2. anche in
  3. Servizi finanziari non bancari
  4. Servizio di cambio valute
  5. Servizio di elaborazione dei pagamenti
  6. Servizio di trasferimento di denaro
  7. Servizio di vaglia postali

Scritti dall'azienda

HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

305 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 94% delle recensioni negative ricevute

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4,1

Tutte le recensioni

(305)

118 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

5-Star Review for HeptaPay

5-Star Review for HeptaPay

I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.

At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.

Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.

Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.

Keep pushing forward, keep innovating, and never forget the impact you’re making.

With trust and appreciation,
A loyal and hopeful customer

1 aprile 2025
Non scritta su invito
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Risposta di HeptaPay

Thank you so much for this heartfelt and encouraging message. Your words mean the world to us especially during moments of downtime. We have now restored service. We’re honored to have customers like you and this encourages us to keep our services going forever.

Valutata 5 stelle su 5

Quick and effecient

8 aprile 2025
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Risposta di HeptaPay

Thanks for the kind words! We're glad we could serve you quickly and efficiently. We look forward to helping you again!

Valutata 4 stelle su 5

Of course

Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly

17 aprile 2025
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Risposta di HeptaPay

Thank you so much for the update. It means a lot to hear that things turned around and you had a great experience with us!

Valutata 3 stelle su 5

Well a first transaction woeled well

Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account

18 aprile 2025
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Risposta di HeptaPay

Hi, we're really sorry the delay in transactions especially at such a crucial time for you. Please share the other transaction details with our support team so we can help resolve this quickly.

Valutata 1 stelle su 5

Deeply Disappointed – Poor Service & Lack of Transparency

I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.

Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.

If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.

Sincerely,
Esnart Chiwanda

14 aprile 2025
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Risposta di HeptaPay

Hi Esnart,

We understand your frustration. HeptaPay has zero tolerance for fraud. As outlined in our Terms and Conditions, we reserve the right to cancel and refund transactions flagged as high-risk. The refund for your transaction was processed, and we recommend following up with your financial institution for confirmation.

Valutata 1 stelle su 5

Did not get credited

I did not get my credit in my Momo

17 marzo 2025
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Risposta di HeptaPay

Hello,

Your transaction was completed on 17 Mar 2025 at 05:41:59 to EMAKPOR JEFFREY EFEMENA (250795839056). Is there anything else we can help you with?

Valutata 4 stelle su 5

Everything is good except the service…

Everything is good except the service is down sometimes.

6 marzo 2025
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Risposta di HeptaPay

Thank you for your feedback. We're glad you're enjoying the platform and are continuously working to improve reliability. We appreciate your patience during occasional downtimes.

Valutata 4 stelle su 5

I have had a good experience with this…

I have had a good experience with this merchant. But please ensure that you at least respond to emails sent when inquiring for something because it keeps us updated on things we would like to be addressed to.

18 febbraio 2025
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Risposta di HeptaPay

Thank you for the kind words and valuable feedback. We’re glad you’ve had a good experience, and we take your point on communication seriously – we’re working to improve our customer service.

Valutata 5 stelle su 5

Fast and cheap

Transaction was very fast and fees were low.

18 febbraio 2025
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Risposta di HeptaPay

Thank you! We're glad you found the service fast and affordable – that's exactly what we aim for!

Valutata 1 stelle su 5

Shocking service

Shocking service, no email response, and no ohine number, have kept our money needed for medication. A second transaction was then done, using my wifes details and the money also didnt show in the airtel account. This time the excuse was we dont know the email address, however this is not true, we have even provided the transaction report from our bank.. They are doing their best to keep peoples money. Tip : use Resolut

17 febbraio 2025
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Risposta di HeptaPay

Dear Paul de Beer,

You have transacted with us over a dozen times in the last one week. With each transaction, our service has been shockingly good to you!

In your latest transaction, by your own admission, you entered the wrong phone number. This is despite us adding your phone number to our whitelist to allow you to verify details before proceeding.

As such, as we explained to you on email barely moments after your transaction was completed, we do not have your money. Your funds were sent to the phone number you entered while transacting, and, regrettably, the funds were already consumed by the time of your report.

Valutata 1 stelle su 5

I sent the money but it was not…

I sent the money but it was not received 6 days have passed and I have not received a response from the support service. transaction number HP-020925EFBA

10 febbraio 2025
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Risposta di HeptaPay

Hello. We have communicated with the sender on the status of this transaction.

Valutata 2 stelle su 5

Have not received my money

Have not received my money

2 febbraio 2025
Non scritta su invito
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Risposta di HeptaPay

Without any transaction details, we are unable to support. Please write to us on support@heptapay.com for assistance.

Valutata 5 stelle su 5

Very fast transactions and easy user…

Very fast transactions and easy user interface. Customer care is very friendly and know how to manage expectations

28 gennaio 2025
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Risposta di HeptaPay

We're thrilled to hear that you had a smooth experience with our fast transactions and user-friendly interface. We are looking forward to serving you again and again!

Valutata 1 stelle su 5

It so sad 😭😭 that one can withdraw the…

It so sad 😭😭 that one can withdraw the amount on the card and you end up not crediting it on my M-Pesa this is pure conmanship and scam.You paid for one but the next transaction you didn't pay.please Do the reversal or pay me .

17 gennaio 2025
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Risposta di HeptaPay

We're sorry to hear about your experience. Please reach out to our support team immediately so we can investigate and resolve this issue for you.

Valutata 5 stelle su 5

It's the best I have used so far

It's the best I have used so far. With instant transfers

16 gennaio 2025
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Risposta di HeptaPay

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're enjoying the instant transfers and finding our service the best you've used so far. Your feedback inspires us to keep delivering top-notch services.

Valutata 1 stelle su 5

Just don’t use this service

It’s been hours since I transacted. Nothing yet. WhatsApp messages not answered, phone calls not picked. Beginning to think this is just a scam.

20 novembre 2024
Non scritta su invito
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Risposta di HeptaPay

We sincerely apologize for the delay in processing your transaction. This has now been completed.

We strive to provide timely and reliable service, and it’s clear we fell short in this instance. We’re actively reviewing our processes to ensure such delays and communication gaps don’t happen again.

Thank you for bringing this to our attention and for your patience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at support@heptapay.com

Your feedback is invaluable as we work to improve.

Valutata 4 stelle su 5

responsive customer service

First time transactions can take a minute but after that it’s instant and quick. customer service team very responsive. maybe rates can be a little better but overall great service i will be using again and again.

13 novembre 2024
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Risposta di HeptaPay

Thank you for your thoughtful feedback! We're thrilled to hear that you found our customer service team responsive and that you enjoyed the speed of our subsequent transactions. We're excited to keep serving you with quick and reliable payments!

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