Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Leggi di più
L'azienda ha risposto
The service unavailable any time i check to send the transfer it always have service unavailable and no official communication of downtime or anything.I wonder how other people are managing to send th... Leggi di più
Surprise charges. Be very careful when using heptapay to transact money. They are not open about their charges .When you transfer funds you will get surprise charges that are too high yet they have no... Leggi di più
L'azienda ha risposto
Our experience since we found HeptaPay has been amazing. The speed of remittance is so good and fast responses to queries. So far so good. They are very reliable
L'azienda ha risposto
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
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5-Star Review for HeptaPay
I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.
At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.
Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.
Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.
Keep pushing forward, keep innovating, and never forget the impact you’re making.
With trust and appreciation,
A loyal and hopeful customer

Risposta di HeptaPay
Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly

Risposta di HeptaPay
Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account

Risposta di HeptaPay
I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.
Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.
If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.
Sincerely,
Esnart Chiwanda

Risposta di HeptaPay
Everything is good except the service is down sometimes.

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I have had a good experience with this merchant. But please ensure that you at least respond to emails sent when inquiring for something because it keeps us updated on things we would like to be addressed to.

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Shocking service, no email response, and no ohine number, have kept our money needed for medication. A second transaction was then done, using my wifes details and the money also didnt show in the airtel account. This time the excuse was we dont know the email address, however this is not true, we have even provided the transaction report from our bank.. They are doing their best to keep peoples money. Tip : use Resolut

Risposta di HeptaPay
I sent the money but it was not received 6 days have passed and I have not received a response from the support service. transaction number HP-020925EFBA

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Very fast transactions and easy user interface. Customer care is very friendly and know how to manage expectations

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It so sad 😭😭 that one can withdraw the amount on the card and you end up not crediting it on my M-Pesa this is pure conmanship and scam.You paid for one but the next transaction you didn't pay.please Do the reversal or pay me .

Risposta di HeptaPay
It's the best I have used so far. With instant transfers

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It’s been hours since I transacted. Nothing yet. WhatsApp messages not answered, phone calls not picked. Beginning to think this is just a scam.

Risposta di HeptaPay
First time transactions can take a minute but after that it’s instant and quick. customer service team very responsive. maybe rates can be a little better but overall great service i will be using again and again.

Risposta di HeptaPay
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