Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The service unavailable any time i check to send the transfer it always have service unavailable and no official communication of downtime or anything.I wonder how other people are managing to send th... Leggi di più
Surprise charges. Be very careful when using heptapay to transact money. They are not open about their charges .When you transfer funds you will get surprise charges that are too high yet they have no... Leggi di più
L'azienda ha risposto
Our experience since we found HeptaPay has been amazing. The speed of remittance is so good and fast responses to queries. So far so good. They are very reliable
L'azienda ha risposto
Dettagli dell'azienda
- Agente di mobile money
- anche in
- Servizi finanziari non bancari
- Servizio di cambio valute
- Servizio di elaborazione dei pagamenti
- Servizio di trasferimento di denaro
- Servizio di vaglia postali
Scritti dall'azienda
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informazioni di contatto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,1
Molto buono
305 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di HeptaPay
We are happy to hear that you had a good experience. We appreciate your recommendation.
Quite expensive(transaction fees etc.)
Quite expensive(transaction fees etc.), but other than that, I recommend this service.
18 luglio 2025
Risposta di HeptaPay
Hi Elsie. We are glad to hear that you would recommend our service. We understand your concern about the transaction fees and we are always looking for ways to improve our pricing and provide more value.
Risposta di HeptaPay
Thank you so much! We're thrilled to hear you’re loving it. We fulfilling your transactions too!
The fact that I am able to receive the…
The fact that I am able to receive the money instantly without further delay makes me feel sure with the platofrm.
14 luglio 2025
Risposta di HeptaPay
Thank you so much for your feedback! We're glad to hear that the instant transfers are giving you confidence in the platform.
It is fast but is too expensive
It is fast but is too expensive, the exchange and the commission
4 luglio 2025
Risposta di HeptaPay
Thank you for your honest feedback. We are glad to hear you found the service fast. While our rates reflect the costs of providing a secure and reliable service, we understand that affordability matters. Therefore, we appreciate you taking the time to share your thoughts.
I needed to pay a developer very fast
I needed to pay a developer very fast, and this service was very efficient.
But they took the time to verify the payment was valid .
I really recommend it , thumbs up👍
29 giugno 2025
Risposta di HeptaPay
We are glad HeptaPay was efficient when you needed it most, and we appreciate your recognition of our verification process which helps keep all our users safe.
They never assist or respond
23 giugno 2025
Risposta di HeptaPay
We're really sorry to hear about your experience. Please reach out to us directly at support@heptapay.com, and we will assist you.
Transaction was slow,it took too long…
Transaction was slow,it took too long for the receiver to receive the money. Work on timing
21 giugno 2025
Risposta di HeptaPay
Thank you for the 5-star rating and for sharing your feedback, and for the 5-star review despite the slow processing. We are sorry to hear that the transaction took longer than expected. Your input is valuable, and we are actively working to improve our speed and reliability. We appreciate your patience and support.
Risposta di HeptaPay
Thank you so much for the 5-star review! We're thrilled to hear you're enjoying Heptapay. Your support means a lot to us.
These people are bad guys mmmm coz l…
These people are bad guys mmmm coz l made transaction but taking too long to process my payment to the destination recipient
11 giugno 2025
Risposta di HeptaPay
Your first-time transaction – MTN MoMo payment of RWF 13,142 to 0788 902 475 in Rwanda – was successfully completed in just 3 minutes, well within the clearly stated 3-hour window shown on screen. Similarly, subsequent transactons were within the stated completion period. Please let us know which transaction you are reffering to.
oops invalid request" error
I keep getting an "oops invalid request" error when trying to transact. I've emailed the support but as usual there's no response.
4 giugno 2025
Non scritta su invito
Risposta di HeptaPay
Hello. This was as a result of a technical error which we have since resolved. Our apologies for the inconvenience caused.
I did some transaction via visa cards…
I did some transaction via visa cards and they were rejected and upto now the amount charged "10$ and 5$" have not yet reflected to my card . i wonder
31 maggio 2025
Risposta di HeptaPay
Stephen Mwangi, your account was flagged for suspicious activity after repeated card misuse, which violates our terms and conditions. You were warned of this, but proceeded to continue. Any pending holds will be released by your bank. Please contact them for assistance.
it good sending funds using this site
it good sending funds using this site , but they should try to make all transactions instance
8 maggio 2025
Risposta di HeptaPay
Thanks for the feedback! We're glad you find the platform useful. While many transactions are instant, some may take longer due to verification or mobile money network delays. We're continuously working to make all transfers as fast as possible.
kindly release my funds or cancel am…
kindly release my funds or cancel am not here to go back and forth with bruised egos I don't know you don't know me pls
1 giugno 2025
Non scritta su invito
Risposta di HeptaPay
You are not the sender of any transaction on our platform. You are a recipient flagged for attempting to receive funds using multiple fraudulent card details.
We do not release funds to individuals involved in suspicious activity, and we take fraud prevention very seriously to protect our users.
If you believe there has been an error, you are welcome to contact our support team through the proper channels.
Transaction time takes too long.Is…
Transaction time takes too long.Is there any difference of transaction to be completed during daytime or night time?
26 maggio 2025
Non scritta su invito
Risposta di HeptaPay
First-time transactions may take a few hours as it goes through additional verification for security reasons. However, once you're verified, subsequent transactions are typically processed instantly, regardless of the time of day. We appreciate your patience and understanding as we work to keep the platform safe and efficient for everyone.
Risposta di HeptaPay
Thanks for your feedback! We're glad you’re enjoying the seamless currency conversion and the overall convenience.
Excellent than ever!
Hey,since day one you've never disappointed me all things are smooth ❣️ in the blink like of the eyes all things are done
22 maggio 2025
Risposta di HeptaPay
Thank you! We're so glad to hear everything’s been smooth from day one. Your support means everything to us.
Risposta di HeptaPay
Thanks so much for the kind words! We're happy to hear you're enjoying the speed and simplicity of HeptaPay. We appreciate your support!
At first I there was a deduction from…
At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash through the mpesa accounts I sent money to. I will give the a five star rating just because of the excellent support team service and quick money payment system they have. Improvement can still be made on the payment gateway to avoid unnecessary errors
6 maggio 2025
Risposta di HeptaPay
Thank you for your thoughtful review! We're glad to hear the service has been superb and that our support team met your expectations. We appreciate your 5-star rating and your feedback on improving our system.
very fast and easy to use
very fast and easy to use. also the transaction pricing is affordable
9 maggio 2025
Risposta di HeptaPay
Thanks for the great feedback! We're glad you found HeptaPay fast, easy, and affordable. That’s exactly what we aim for!
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