helinox.eu Recensioni 

I wanted to have an expensive Helinox umbrella repaired which I was happy to pay for. Helinox DO NOT offer a repair service which is just dreadful. Here are the details:

I recently contacted Helinox about an umbrella I had bought for my wife some years ago. One of the struts had become detached after a small plastic fitting broke, and there was also a small slit in the canopy.

I was realistic about its age. I could no longer find the receipt and assumed it was probably out of warranty. I was not asking for a free replacement. I simply wanted Helinox to repair its own product and made it clear that I was quite happy to pay for the work.

Initially, the response sounded encouraging. Helinox said they were checking the correct parts diagram for the model, and after I sent photographs of the damage I was told that these had been added to my request for further review.

Eventually, however, Helinox told me that they did not have the replacement parts required and that Helinox Europe does not offer a paid repair service for this product.

That was disappointing enough, but there is another point that bothers me.

If Helinox Europe does not offer a paid repair service for these umbrellas, why wasn't I told that immediately?

My original message specifically asked whether they could repair the umbrella, either under warranty or as a chargeable repair. If the answer was simply that Helinox does not offer such a service, there seems little reason to have gone through the process of checking diagrams, sending photographs and waiting for further review.

For an expensive product, I find the lack of manufacturer repair support particularly disappointing.

Premium products should not become effectively disposable because one relatively small component has failed. Repairability and the availability of spare parts are important parts of genuine product longevity, particularly for companies associated with outdoor equipment and environmental responsibility.

The contrast with Davek umbrellas is striking. Davek advertises a Forever Guarantee, stating that if one of its umbrellas fails to function properly, it will repair or replace it free of charge, apart from shipping, for the lifetime of the product.

That is a very different approach to after-sales support.
I am not suggesting that every old product should be repaired free of charge indefinitely. I was quite prepared to pay. What disappoints me is that Helinox could not repair its own expensive umbrella at all.

This experience has changed my view of the brand. Helinox customer service was “polite”, but politeness is not the same thing as meaningful product support.

For anyone considering buying an expensive Helinox product, I think it is worth asking a simple question before purchasing: if something breaks after the warranty has expired, will Helinox actually be able to repair it?

In my case, the answer was no.

I prefer to buy products from manufacturers that are prepared to support them for the long term. After this experience, I will not buy from Helinox again.

+ + + NIE WIEDER + + + Ich habe einen Tisch zu meinen schon vorhandenen 4 Stühlen gekauft. Der Tisch ist leider so wie er geliefert wurde, nicht nutzbar, also habe ich leider super umständlich über das helinox Portal die Retoure angemeldet.
JETZT KOMMT'S.
ICH MUSS DIE RETOURE KOSTEN (FAST 20 EURO) FÜR DEN NICHT FUNKTIONIERENDEN TISCH ÜBERNEHMEN, ANSONSTEN BEKOMME ICH MEIN GELD NICHT ZURÜCK . + + + NIE WIEDER + + +

Baseret på andre reviews her var jeg nervøs for shipping tiden, så jeg skrev og spurgte. Kundenservice vendte tilbage samme dag med estimerede leveringstider til Danmark (3-7 dage). Jeg bestilte to Savannah stole og havde dem allerede 3 dage senere. Super service og stolene er af god kvalitet.

Ich habe einen Helinox Zero bestellt, zunächst mal gab es keine Kommunikation nach dem Bestellvorgang, keine Bestätigung, keine Versandbenachrichtigung, einfach nichts. Nach 10 Tagen habe ich dann einen leeren Karton erhalten, der leicht geöffnet war. Dies habe ich dann reklammiert, wozu es nun seit 10 Tagen keine Rückmeldung gibt, ob ich nun die Ware bekomme. Obwohl ich mitgeteilt habe, das ich den Stuhl dringend für eine Reise benötige.

ordered a chair, it stated 2 days to ship. its been 12 days and no tracking number, i have called for 4 days straight and 15 times a day and no answer, no real email response either.

Ordered Chair Two in september. Got all confirmations. They even promised to change to other color when I requested by email. Now after 60 days of waiting, I have still not received the package. Tracking (from Vietnam) shows "recipient rejection" but, no courier has visited or contacted me.
Now they have "promised" to refund me but, I'm not gonna hold my breath.
That's a scam company.

I'm wondering if this is even a legitimite site. I ordered a Chair Zero, which was over £100, and although my payment went through straight away, I received no information about dispatch or shipping. 5 days later, and 3 emails from me later, I'm informed that the product is out of stock and informed I will be refunded the money. I have not had the money refunded yet and they are not responding to my emails regarding how long this refund will take. This is the worst customer service I've experienced for a very long time.

Na 2 vakanties brak het frame van de XL stoel.
Ons is verzekerd door Outdoor XL dat Helinox een goede vervanging voor defecten leverd, zelfs naar het buitenland.
Dan koop je de prijzige stoelen op goed vetrouwen.
Ons frame brak helaas al heel snel en ik maakte een rotsmak, haalde mijn been open en kreeg rugklachten.
Best onrustig als je niet langgeleden nog in een rolstoel zat.De Helinox stoel maakte dat ik nog kan kamperen.
Helinox beloofde nieuw frame, ondanks Outdoor XL,s bemiddeling hebben wij na 2 maanden geen nieuw frame mogen ontvangen.Hoor je alleen dat DPD langs is geweest zonder Track en Tracé zou er een nieuw frame komen, niet dus.
Outdoor XL medewerker was de slechte service zo zat dat de man notabene op zijn vrije dag ons een nieuw frame kwam brengen zodat wij opweg konden met mijn heerlijke hangstoel.Toch een best eind rijden van Sliedrecht naar Haarlem
Helinox verdiend geen ster.Outdoor XL medewerker wel 10.

Furchtbar schlechter und unzuverlässiger Kundendienst.
Bei meinem Savannah Stuhl für über 220€ ist das Mittelgestänge an der Kunststoffbuchse gebrochen. Kann passieren dachte ich, obwohl ich Gewichtsmäßig gerade 60% der versprochenen Belastungsgrenze des Stuhles erreiche;)
Dann einen Fall über die Homepage eröffnet. Eine unzureichende Antwort kam dann, leider stellt sich der Kundendienst (Bearbeiter Inoke) seit 3 Wochen auf Nachfragen zur falschen Ersatzteillieferung tot.
Werde in Zukunft jeden Campingfreund von dem Kauf von Helinox Produkten abraten und beste Werbung im negativen Sinn betreiben.
Die 5 Jahresgarantie ist absolut wertlos.
Bin maßlos enttäuscht, zumal wir für fast 2000€ Stühle und Tische gekauft haben.

I placed an order for one of their well reviewed chairs on 6/21. All I received was a confirmation of payment. No further email communication regarding a timeline for shipping. Not sure this is a trustworthy website. No response from my email to them today. I really need this chair for upcoming event in early July and am a bit nervous about the transaction at this point. Especially since coming here and seeing some similar experiences from buyers.

Possible scam and terrible customer service. On the 29 of May I asked if I could cancel my order, to which they responded some hours later saying it was not possible because the order has been dispatched. Today, 17 days later, still no news from my "dispatched" order. I have sent several emails to which they have not answered... interesting because to the one asking if I could cancel the order, they responded almost immediately.

I had purchased a couple of Ground Chairs locally in Norway, and after a few years one of the end caps that kept the construction together had come out and was missing, making the chair unusable. I contacted them via email, and within a couple of weeks I had received three new end caps for free. Happy customer!

Super!
Ersatzteile wurden innert weniger Tage unkompliziert zugestellt.

I am writing to provide feedback. I purchased five chairs for €65 two weeks ago. Last week, I received an email stating that only three were available and that I would be refunded two chairs. I requested a discount to purchase the same chairs in a different colour at the original price and was offered 20%. This would still make the chair 30% more expensive than I originally paid.

package didn't arrive, customer service is unresponsive. Also they do not post negative reviews on products, shady as hell.

Nach der Bestellung wurde die Ware in nur 2 Tagen geliefert. Top Qualität und der Kundenservice hat innerhalb weniger Stunden meine Rückfragen beantwortet. Habe bereits eine weitere Bestellung getätigt.

I have one bent pole on a chair. They are trying to sell me a complete frame for a different chair. When I told them I was unwilling to do that, all goes quite. A good chair at a premium price, with a very poor customer service.
I am still waiting!!!

Ich habe jetzt bereits das 3.mal Artikel zum Aktionspreis dort bestellt. Die Ware kam jedes! Mal innerhalb von 2 Tagen einwandfrei bei mir an. Original verpackt und nagelneu! Ich würde immer wieder dort kaufen👍🏻

Ich hatte im Urlaub meine Replacement Bag für den erst kürzlich gekauften Beach Chair verloren. Über den Händler konnte ich eine Ersatztasche nicht bestellen und auch sonst konnte ich im Internet keinen Ersatz finden. Also wandte ich mich an helinox.eu. Ich bekam umgehend Antwort, dass eine Ersatztasche zur Zeit nicht zum Kauf angeboten wird. Man sandte mir aber absolut kostenlos eine Tasche zu, die zwar von meinem Original abweicht aber ebenso cool aussieht und exakt passt. Vielen Dank dafür:)!

Der Kundenservice ist eine reine Katastrophe. Vor einen Monat einen Campingstuhl bestellt. Eine Zustellung durch DPD ist nie erfolgt. Eine versprochene Ersatzlieferung im Rahmen des PayPal-Käuferschutzes wurde nie versendet und der Kaufpreis auch nicht zurückerstattet. Auf Mailanfragen wird gar nicht geantwortet und über PayPal dauert eine Antwort gut 7 Tage.

Update 13.03.2024: Dank PayPal-Käuferschutz den Kaufpreis erstattet bekommen.

Nie wieder Helinox!!!