We are elderly and am trying to speak to somebody about renewing last time we spoke to somebody. It was zOk We are not very ofe with computers Won't accept payment There is nothing wrong with... Leggi di più
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Scopri cosa dicono le persone
After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... Leggi di più
This was a good experience from the beginning. The insurance quote for my elderly car- and equally elderly driver- was fair and realistic. Any questions I had were answered almost immediately by perso... Leggi di più
Prompt action in advising of matters that effected the cost of your ins, i.e. not having NCD and providing costs to cover this. Disappointed that the information you required on NCD was not asked for... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.
Informazioni di contatto
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Do not touch this company !!only after…
Do not touch this company !!only after your money ! Charged a cancellation fee of £50 and I had only just accepted the quote they wanted so much extra information like bills with my name on to be emailed with a list of other requirements so I cancelled..
disgusting when you work so hard to make a living and they take it because of small print they hide !! I’m thoroughly devastated !
Awful!!!!!
Awful - Moved home & as the property is new-build the address wasn't registered in their system so they had to cancel my inaurance policy- which is fine, HOWEVER they charged ME to cancel... Absolutely ridicilous.
Also no phone to call & speak to someone peoplery. Very unimpressed.
Policy Address Change
Needed to change my address on my policy and couldn’t access the website, went on the live chat and Emily was very helpful and guided me through the process until the changes were made. Very helpful customer service.
Emily was very helpful with my current…
Emily was very helpful with my current issues . resolved and explained
I paid for a new car insurance policy…
I paid for a new car insurance policy through their website. After I entered my card details and confirmed the payment with my bank, their website reported an error and the policy was not created. The payment (over £600) was stuck in a state of "pending payment". I contacted Hedgehog assuming that they would recognise the error and just create the policy. However they couldn't create the policy or cancel the payment. So I had no insurance policy and the money was stuck in limbo for 7 days until the bank cancelled it. The customer service is appalling. They made it very much my problem and not theirs. At first they even tried to claim the error was my fault. Then they tried to say it was an error with Visa (that was a lie). Avoid at all costs.
Emily was very helpful via live chat
Emily was very helpful via live chat. Able to answer my query efficiently and was polite throughout! My query was resolved quickly and I was happy with the outcome.
A good price for what I required.
Lots of included add ons
The questions were all normal for car insurance . But the usually to pay for add ons were included and the cost was easily the best
Emily sorted my query very swiftly.
Emily sorted my query very swiftly.
Emily very helpful
Fairly straightforward all in all.
It was straightforward and simple to…
It was straightforward and simple to navigate.
what can I say
what can I say? just read the 1 star reviews. If you deal with a hedgehog be prepared for some prickly interaction!
Avoid
Hedgehog insurance they need squashed in the road . In reality zero stars. Don't use them . As soon as you cancel a policy then you see their true colours . They seem to take it personally and become very unprofessional. Avoid avoid avoid
UNFIT FOR PURPOSE - AVOID!!!
Unfit for purpose. This company are disgraceful. Only contactable by email, you can't speak to anybody. I arranged a new car policy ONE DAY AGO. I couldn't supply proof of no claims bonus (within their 2 year requirement) so they imposed an extra £250 on my £450 policy. I am 78 and have NEVER made a motoring insurance claim - I have 50 years no motoring claims !! Unhappy with their 'conditions', I cancelled the policy application for a refund (within 24hours) - they deducted £100 for this. DO NOT USE THIS COMPANY - go to an established and reliable one.
The worst company ever anywhere just…
The worst company ever anywhere just don't care about you just the money they makeimg out of you bet you don't put this up you cheats
My first quote was 562.35 but when i…
My first quote was 562.35 but when i tried to pay this amount the system was faulty.The next day i had to pay another 70 pounds not a good start with you?
Amazing customer service
George was great. Sorted my query quickly and with care and consideration of my circumstances. Amazing customer service!
Reduce price would get 5 stars but all…
Reduce price would get 5 stars but all good would recommend 👌
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