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Valutata 5 stelle su 5

Excellent and friendly service. Have used Heatfactors many times and never had a complaint. Had a recent boiler service from Darren and couldn’t recommend enough.

Valutata 5 stelle su 5

I really wish I'd started using Heatfactors years ago. Always prompt, professional and very tidy. You're informed of what the problem is and your options for repairing it.

Valutata 5 stelle su 5

Very quick response from Heat Factors when our boiler stopped working, hence no heating or hot water. Darren found fault very quickly and replaced faulty component as well as a general check of othe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Called up on Tuesday about a concern that our bath was leaking (turned out it wasn’t, but we had a major problem in 2024 so taking a better safe than sorry approach!) and Darren came to check everythi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ditta specializzata in riscaldamento
  2. anche in
  3. Agente di commercio
  4. Azienda di fornitura del gas
  5. Idraulico
  6. Ingegnere del gas
  7. Servizio di installazione gas

Scritti dall'azienda

Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

152 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,9

Tutte le recensioni

(152)

53 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Replacement Boiler

Replacement Boiler
This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work area. The old boiler was quickly removed and the new one installed using the existing hole for the flue and pipework. All the old system and waste was removed.
The new boiler was commissioned and tested and Darren ran through the operation and controls, and installed our usual program. All very smooth, no hiccups, neat and tidy.
I would have no problem recommending Heat Factors.

9 settembre 2025
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Kenny it was a pleasure many thanks for your review

Valutata 5 stelle su 5

Superb service and detail provided for…

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage.

Darren was superb at identifying and mending many of the issues that a previous company had missed. He was so clear and identified the next steps for us to get everything up and running again. Thanks so much.

12 settembre 2025
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hi Corrina your review is much appreciated glad we could help

Valutata 5 stelle su 5

Great Service and Good Pricing

Heatfactors have been looking after our and our wider family's central heating maintenance needs since the late 1980's when my parents had a full system installed by one of the businesses founders and in the early 2010's on a full system house extension inc underfloor system for us. Most recently Darren did a full boiler replacement for us and executed the job, including new Hive controller, flawlessly, in a single day. His attention to detail, care and clean working were a pleasure to experience.
Many Thanks - Great Job Darren and to Heatfactors for a competitive price for the job as well!
Pleasure to do business with you all again.

26 luglio 2025
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many thanks Alistair for your 5 star review it is much appreciate
best regards
heatfactors

Valutata 5 stelle su 5

Heatfactors are great….have used them…

Heatfactors are great….have used them for all my plumbing jobs from a new boiler to random issues for many years now…...lovely team who have always come quickly to help in an emergency.

22 agosto 2025
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many thanks for your review it is much appreciated

Valutata 5 stelle su 5

Quality service every time

We always use HeatFactors to service and fix our boiler and wouldn't look anywhere else. Prompt, professional and friendly

11 agosto 2025
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glad to have helped review much appreciated

Valutata 5 stelle su 5

Great service levels

Proactive, helpful and high quality work.
Darren & Kieran were at our property throughout and helped us with a major refurb of our heating and hot water system - the work proved to be far more challenging than anticipated but they explained the issues clearly and helped come up with solutions to resolve and get us to where we wanted to get to.

18 agosto 2025
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was a challenge Colin but we got there in the end many thanks for your review it is appreciated

Valutata 5 stelle su 5

Was recommended Heatfactors for a…

Was recommended Heatfactors for a plumbing emergency. Darren got to us even before the allotted time and promptly fixed the leaks, clearly explaining all that he was doing and why. Will certainly use again.

30 luglio 2025
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Hi David,

Many thanks for taking the time to leave a review.

Glad to have helped in this instance and look forward to any future work you require us for.

Valutata 5 stelle su 5

When my old boiler stopped working

When my old boiler stopped working, Darren came promptly to assess the problem and, sadly, found it was beyond repair, leaving me without hot water and heating. Heatfactors came up with the goods and Darren came on a Saturday to fit the new boiler. He is conscientious, thorough and meticulous. He fitted the new boiler and spent time checking everything was working properly. He explained what he was doing and kept me informed about timing. I'm very grateful to him for giving up part of his weekend.

24 maggio 2025
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Thank you for taking the time to leave us a great review!

Valutata 5 stelle su 5

Really quick to respond to the request…

Really quick to respond to the request and the service was affordable compared to other quotes. The guys were really professional and got the service done very quickly. Would highly recommend.

13 maggio 2025
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many thanks for your review it is much appreciated

Valutata 5 stelle su 5

Great Service

I have been using Heatfactors Edinburgh for many years now personally and for my rental portfolio.
Excellent service, always reliable and at a extremely fair rates.
No hesitation in recommending🤩

6 maggio 2025
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Thank you for taking the time to leave us a great review!

Valutata 5 stelle su 5

Hot water heat not turning off

Once again, HeatFactors to the rescue. Heat for hot water was not turning off. Darren was soon on the job and the issue was properly fixed.
I have always had excellent results from HeatFactors and would highly recommend them for major work as well as for smaller repairs.

5 maggio 2025
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Thank you for taking the time to leave us a great review!

Valutata 5 stelle su 5

Excellent service

Excellent service. Thank you.

30 aprile 2025
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Risposta di Heatfactors ltd

Thank you John.

We really appreciate you taking the time to provide feedback for us!

Have a great day!

Valutata 5 stelle su 5

Best heating engineer I have ever had!

Darren very efficiently fitted our new Hive system and serviced the boiler. He was very knowledgeable and also very patient in helping me get Hive to remove the previous hub from my account (from a previous house) and get the new one on despite this adding another task to his already busy day.
He kept me fully informed about the boiler service and the Hive system and did a great job in both. He is probably the tidiest engineer I have ever had working on a boiler as you would never know he had been there! It was a delight to meet him and I can’t recommend him enough.

25 aprile 2025
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We really appreciate you taking the time to provide feedback for us and we agree Darren is one of the best!

Have a great day!

Valutata 5 stelle su 5

Darren came back despite complications…

Darren came back despite complications with the service agreement.
He was considerate and very efficient in sorting the boiler issue.
Thank you

11 aprile 2025
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Risposta di Heatfactors ltd

Hi Gillian,

We really appreciate you taking the time to provide positive feedback for us!

Have a great day!

Valutata 5 stelle su 5

Great response

We put in an emergency call to Heatfactors mid-day Friday when we lost our heating and gas hob, thinking we might be in for a cold weekend. But Darren arrived within a couple of hours and managed to get us back up and running in no time. Great service from Heatfactors and Darren. We have used them for all our gas and plumbing problems for many years now and are always happy with the service.

14 marzo 2025
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Risposta di Heatfactors ltd

Hi James,

We really appreciate you taking the time to provide positive feedback for us!

Have a great day!

Valutata 5 stelle su 5

Great job

Great job. Excellent service. Darren was very pleasant. Work carried out in no time at all.

14 marzo 2025
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Risposta di Heatfactors ltd

Hi Caroline,

We really appreciate you taking the time to provide positive feedback for us!

Have a great day!

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