Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system. Their customer service / care is why I’ve been with them fo... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex S was very friendly, polite, and super helpful. He went ahead and made the corrections on my behalf without me even asking. He also explained what he'd done and helped me to understand... Leggi di più
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Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Leggi di più
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Informazioni di contatto
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Regno Unito
- sales@heartinternet.uk
- heartinternet.uk
4,7
Eccellente
4K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fast fix
Very fast response and resolution when my server had an error.
29 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Toby,
Thanks for the kind words! We’re really pleased our team could jump in quickly and get your server issue resolved without delay.
Kind regards,
Mike
Have used Heart for years
Have used Heart for years, and although in the past their support was dreadful, I am pleased to see virtually everything about Heart has improved, including the great technical support and timely manner of keeping you updated. Well done Heart
29 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Andrew,
Thank you for your honest and encouraging feedback. We’re really glad you’ve noticed the improvements, especially in support and communication, it means a lot coming from a long-time customer.
We truly appreciate you sticking with us and look forward to continuing to support you.
Kind regards,
Chris
The support agent was proactively…
The support agent was proactively helpful dealing with a low-tech client.
25 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Ian,
Thanks for your kind words! We’re really pleased to hear our support agent provided proactive and helpful guidance, it’s exactly what we aim for, especially when things get a bit technical.
Kind regards,
Mike
Prompt and to-the-point responses.
28 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Laurent
Thanks for the feedback! We’re glad you found our responses prompt and straight to the point, just how support should be.
Kind regards,
Chris
Fixing exotic email issues
Problem with email rejection, it took several iterations and I was surprised and delighted that Alexandra Maria took the time to fix what I broke, then work through and give me a detailed explanation of the issue and how I could fix it.
I'm delighted with the outcome
23 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased Alexandra Maria was able to take the time to get everything sorted and walk you through the issue step by step. It’s always great to hear when our support not only fixes the problem but helps make things clearer going forward.
Delighted we could help, always here if you need us again.
Kind regards,
Chris
Heart Internet simply does as it promises
Heart Internet simply does as it promises. Its staff are knowledgable, professional and talented and provide excellent service when you need it.
25 novembre 2025
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Risposta di Heart Internet
Hi Rod,
Thank you for the kind words. We’re so pleased to hear that our team continues to deliver on our promises with professionalism and expertise. Your feedback means a lot to us.
Kind regards,
Chris
Fast and appropriate response
Fast and appropriate response. Quickly sorted out with minimum fuss
24 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Simon,
Thanks for the feedback! We’re really glad to hear your issue was sorted quickly and without any hassle - just how it should be.
Kind regards,
Chris
Carmen in the help team was great
Carmen in the help team was great, very efficient and highly recommended.
26 novembre 2025
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Risposta di Heart Internet
Hi Pat,
Thanks for the kind words! We’re really pleased Carmen provided such efficient support, we’ll be sure to pass on your recommendation.
Kind regards,
Chris
Andrei was very helpful & resolved my…
Andrei was very helpful & resolved my issue promptly, thanks.
25 novembre 2025
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Risposta di Heart Internet
Hi Rebecca,
Thanks for your feedback! We’re really glad Andrei was able to help and get everything sorted quickly.
Kind regards,
Mike
The service agent (Adrian) was helpful
The service agent (Adrian) was helpful, explanatory and polite. He resolved the problem I faced with a clear explanation that enabled me to resolve the problem..
24 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Ian,
Thanks for the great feedback! We’re really pleased Adrian was able to resolve the issue and give you a clear explanation so you could move forward with confidence.
We’ll be sure to pass on your kind words to him.
Kind regards,
Chris
did exactly what i wanted with no…
did exactly what i wanted with no messing about great service carmen
24 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Shaun,
Thanks for the great feedback! We’re really glad Carmen was able to get everything sorted quickly and without any fuss.
Kind regards,
Mike
Great service from Waqar
Great service from Waqar - from requesting info regarding SSL certificates through to both our websites being migrated by Heart the service was excellent. I couldn't have asked for a better service !
21 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Chris,
Thanks for the fantastic feedback! We’re so pleased Waqar was able to support you throughout the SSL process and website migration with such care and efficiency.
It’s great to hear everything went smoothly, we’ll make sure Waqar sees your kind words.
Kind regards,
Chris
Extremely good responses
Extremely good responses from initial sale enquiry through to post sale support with a VPS and specific, technical non-standard requirements. Impressed - thank you.
12 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Tony,
Thank you for the fantastic feedback! We’re really pleased to hear you received such strong support from your initial enquiry right through to the more technical aspects of your VPS setup.
It’s great to know our team could meet your specific requirements, always happy to help.
Kind regards,
Chris
Excellent Support for Domain & EMail Migration
I needed to migrate various web domains and emails into my heart account and this was handled very profesionally by the Head of Support who persona\lly managed this for me.
I am extremely happy with the experience and recommend Heart Internet.
20 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Mark,
Thank you for the fantastic feedback! We’re really pleased the domain and email migration was handled smoothly and professionally, and that our Head of Support took care to ensure everything went as needed.
Your recommendation means a great deal.
Kind regards,
Chris
Not a efficient or quick customer service ever
avoid this company, they don't care about customer.
They don't know what they doing, and no phone support. very expansive and not supporting the customer at all. My email has been down which is costing me money and they can't fix it and not responding to my messages for the last 2 days with correct info to fix. keep replying with some nonsense
After few days Andrew used TeamViewer and fixed the problem. This should have been fixed on the first day.
I am a service provider and have many customers in UK and Europe and email is most important part of my business and not been able to use it for few days was a nightmare. Any problems my customers have I remote in for fix it or checking it out within 20 mins.
Sorry I couldn’t leave a good review but these things should be fixed straight away for customers as I do with TeamViewer all the time for my customers.
17 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Ali,
I’m really sorry to hear how frustrating this has been. Response times were a little slower than usual this week due to team training, which I know doesn’t help when you’re waiting on an update.
I’ve reviewed your case, and I can see we were able to arrange a remote session at the agreed time and get the mailbox connected for you using the details provided in the initial update. I’m glad we could get that part resolved.
If anything else crops up or you need further help, please don’t hesitate to get back in touch - we’re always happy to assist.
Thanks,
Mike
The speed at which you responded and…
The speed at which you responded and sorted my issue.
17 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi John,
Thanks for the kind words! We’re really pleased to hear our team responded quickly and got everything sorted for you without delay.
Kind regards,
Chris
Quick resolution to problems
I've been with Heart a long time, and there are variances in the responses to tickets. However, I've raised 2 tickets in the last week and they have been dealt with within hours and a solution found. Special shout out to Andrew, who helped with CSR issues today.
17 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Irene,
Thank you for your continued support over the years, we really appreciate it. While we know consistency is important, it’s great to hear your recent tickets were resolved quickly and effectively.
A special thanks from us as well to Andrew for assisting with the CSR issue, we’ll be sure to pass along your kind words.
Kind regards,
Chris
Excellent Customer Service
Tak Tran recently instigated a number of changes for me that were carried out swiftly with the utmost courtesy and friendliness. A true credit to Hear Internet.
14 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Sam,
Thank you for the kind words! We’re delighted to hear Tak provided such swift, courteous, and friendly support, we’ll make sure your feedback reaches him.
Kind regards,
Chris
Great support from Andrew Welsby
Great support from Andrew Welsby! After a previous agent batted the issue back, further query made and Andrew not only answered the further query, he sorted the initial request! Gave 5 stars for Andrew, could have docked some stars for previous agent, but I have used Heart for years and they have always sorted any issues I’ve had, so I won’t let one individual affect my overall rating of Heart Internet.
12 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Debbie,
Thank you for your honest and generous feedback. We’re really pleased Andrew Welsby was able to step in, go the extra mile, and get everything sorted for you- he’ll be glad to hear your kind words.
We truly appreciate your long-standing trust in Heart and are always here when you need us.
Kind regards,
Chris
Happy with Heart Internet service
Been with Heart for 6 domains for many years.
Always happy with the service.
11 novembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Linda,
Thanks for your continued support over the years! We’re really glad to hear you’ve been happy with the service across all your domains.
Kind regards,
Chris
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