hear.com Recensioni 1.900

I appreciate my hear.com hearing aids, they have never made that high pitch squeal in my ears that some brands do. They have a wide range of rubber tips to fit your ears properly. My audiologist did my hearing test on line with the kit that was sent to me. A tablet is included to conduct all appointments video chat. I had 5 appointments over the 45 day trial period with Todd to get my hearing aids turned in. Customer service is fast on the phone and is not sourced out, it's in English. The app that comes with the aids is easy to use and gives detailed control of the sound your hearing on your smart phone. Your replacement tips and wax filters are included in the price. A 3 year warranty is included.

My husband ordered a set of hearing aids from Hear.com. The ordering process started out fine, they answered quickly and took our almost $1,200 with no problem. We had a 45-day trial period, and right after that ended, the hearing aids stopped charging.

I tried calling customer service over and over, but no one ever answered. I finally had to use the live chat and only got a response after I said I would dispute my credit card charge and leave a bad review. They agreed to replace the hearing aids. We just got the replacements today. We can’t get them set up on the app. The screen is blank when I hit continue to start the initial set up. I have deleted the app multiple time times and reinstalled and I have tried everything in my power to set them up. VERY FRUSTRATING to say the least!

We’ve called multiple times, waited on hold for 20+ minutes, the call disconnects and then get a text giving you instructions on how to connect or live chat. Did the live chat again, no one ever joins. This company has TERRIBLE customer service. Once they get your money, it’s impossible to get any help.

**I would like to add a positive review for the actual hearing aids. My husband was satisfied with the hearing aids before they started acting up and wouldn’t charge or couldn’t get them to connect to where he could adjust them on his phone. The new pair that we received today, I don’t have a review for them because WE CAN’T GET ANYONE TO ANSWER OUR CALLS OR RETURN OUR CALLS! Pitiful to take money from the elderly and expect them to know anything about technology and try to fix it themselves! SHAME ON YOU!!!!

*In response to Hear.com response to my review-
You wrote- “provide his full name or the email/phone number associated with the order?????” REALLY?!?!
Where do I provide that information?? On your website, on a chat??
I provided that information yesterday multiple times and tried to get in contact with someone for 3 hours from 2 different phones. I was calling from my phone and my husband was calling from his phone..
And I also wrote a message to you yesterday, and have yet to be contacted this morning.

My hearing aides have worked great and much better than the last ones I had several years ago which were also from hear.com

Everyone that I have encountered has been super helpful and polite. And I absolutely love the hearing aids they’re comfortable and I can hear and that is a great thing.

It was a very good experience. It wasn’t perfect, but few experiences are.I am satisfied, so far, but I feel like I still have a lot to learn.

Helped when I had a problem. Took time to readjust settings for me.

Comfortable conducting sessions from home but also think it would be nice to have follow-up visits periodically (i.e. 3-6 mos or 6-9 mos, etc) as a person really gets to know & wear the hearing aids.

The complete experience was smooth and easy!
#1 they didn't sell me anything?
#2 I SPOKE TO AN AUDOLOGIST
#3 THEY SENT A PACKAGE THAT HAD EVERYTHING I NEEDED TO BE TESTED AT HOME!
#4 I followed the instructions in the package
IT ALL WORKED PERFECTLY, INCLUDING THE HEARING AIDS

This experience was great. The staff was friendly and helpful. The hearing aids have improved my hearing. The entire experience was convenient to me. I didn’t even have to leave my home. I would highly recommend Hear.com.

I didn't really think I would need hearing aids. I could hear people, I just couldn't always understand them. Being somewhat vain, I tried Eargo. They fit completely inside the ear. But the left one was fine. Something about the shape of my right ear canal, made complete insertion pretty difficult. I sent them back. After almost a year, reason overcame vanity. I tried to do research but trust me. Everything I found was written by the marketing people. I spoke with a co-worker about his. I didn;t like what I saw. Delaying sales calls because he had to fine a place that sold batteries. That made up my mind that rechargeable batteries are a must. Hear dot com claims completely invisible. Sure. If you are a woman with long hair. I questioned that claim. High tech? Sure it sounds good, but more on that later. Appointments with an audiologist? That sounded like a must, because of the Eargo problem. So I decided to try Hear.com. I filled out the forms, spoke with a rep and made a commitment.

My first surprise was that the box that came to my home was a lot bigger than what I expected. Turns out it contained "A clinic in a box". It contained a notepad and a bunch of little things that were foreign to me. I set them up, verified my connection and waited for my first appointment with the audiologist.

Being a skeptical person, I wonder how telemedicine can be valuable at all. I mean, how is this woman going to look inside my ears? Well, one of the attachments was a little probe with lighting and a camera on the end. (Really!) She had me put the probe in my ears and I could see exactly what she was seeing. Wax blockage! I had to go get my ears cleaned before we could proceed. This was an unexpected expense. Budget for it.

The next meeting was more fruitful. Using the probe again, We both could see that my ear drums were in good shape. We did the hearing test and she went over the results, talked about what I was hoping to accomplish, and started doing the good stuff.

She was able to watch how I inserted the devices and made corrections. We went over the basics and I went away hearing differently. A lot differently. I didn;t like it. Everything seemed so hissy! But they encouraged me to keep working on it and my brain would adapt. Come back in two weeks.

In this period, I downloaded the Hear mobile phone app. I experimented a lot. I ended up feeling pretty comfortable with a certain setting and a certain volume. At my next appointment, she set the volume as the default volume. I asked if she could set the treble up just a notch. She changed that to the default. And apparently, my brain was adjusting. So keep at it. I was pretty frustrated for a while, but my brain did adapt. Follow up appointments included mundane issues like how to clean them. I ended up returning the Clinic in a box and keeping the hearing aids.

Regarding the app. Please remember that these are just my observations. They are not right or wrong, they just are what they are.
The phone app is substantially more accurate than pressing buttons on the device. You immediately see where your settings are and where the volume is. I would not have kept these aids if the app were not available. Here is my daily routine. The aids are in the charger in the off mode automatically. When you take them out, they automatically turn on. I check to see that my default profile is selected, and that my default volume is correct. I tried connecting them to my phone through Bluetooth. I ran into some issues. First of all, you need to turn on Hearing Aid Compatibility on the phone. So my phone would ring and I would answer. The audio would go right to the headset. Pretty neat. But where do I talk? People could not hear me. And don;t forget when an automated attended tells you to "press 1 for English and press 2 for Pig Latin." Yikes. Where are the buttons I'm supposed to push? So I unpaired them and turned off hearing aid support on my phone. Now everything works just like a phone is supposed to work. NOTICE. Every once in a while, Bluetooth gets turned on in the App Settings. Then I am back to that original problem. So every morning, I check to see that Bluetooth is turned off in the app settings. (Bluetooth still works for all my other devices that use it.)

Occasionally, the devices are off when I take them out of the charger. Put them back in the charger, wait 15 seconds or so, and everything is fine.

Occasionally, I forget that they are in my ears when I get into the tub. That is how comfortable I am with them. Don;t forget to clean them when putting them away. And just a few days ago, I felt like the sound was getting kind of hissy again. So I changed the little end covers (or whatever they are called) and everything is back to where it should be. That occurred at about 40 days.
Sometimes I get frustrated and wish I didn't have to wear them. But getting them has been a good decision.

My online mentor, John Williams, was very helpful and quite pleasant to work with.

Customer Service, Doctor of Audiology Care and follow up, trial period, payment financing and product performance.

These are much better than my old ones in noisy environment. Also they're much better for me to understand what's being said. Sue from Audiologic has done a great job of setting them up and making changes to suit my needs.

The rep, JC, was always quick to respond. The audiologist (Kristen Moffitt) was patient and answered all my questions. Most importantly I hear better, have more clarity and love my new hearing aids!

The audiologist was very patient and understanding of my problem

I had a bad experience with this company. The hearing aids stop working after 1 1/2 months. I went to the store that I got fitted for the aids, to get them fixed. The audiologist told me in a very dismissive and unprofessional way to make an appointment. After that total experience with this company I got my full refund.

Everything went very well for the first 45 days but now it seems like having a hard time getting supplies!

Great product and great support all down the line.

They worked just OK for about a year. Speech clarity was never very good, but I could hear, except in restaurants and meetings. They always produced whistling feedback and amplified background noise. I went back to the audiologist twice to get them adjusted, and tried several different settings on their app. I sent the left one back for repair just before the warranty expired. It came back muffled and didn't fit into the charger without some tinkering. The charger battery also died. The right side unit battery died almost immediately after the warranty expired, and they want over $250 to change the battery. They advertise new AI chips (so does everyone else) at an increased cost of over $4,000. All in all, I am hoping there is a better solution. This one was very disappointing.

We couldn't be happier with our experience. Everything from the initial onboarding to the wonderful Dr. Jerry Duffner was great. The convenience of appointment and ease of the equipment was great! The process was easy, comfortable and supportive. The team took the time to listen and answer any questions we had.
The hearing aids are life changing.
We highly recommend to everyone to take the first step to a life changing experience!
Steve and Lori Steinert