Timothy Lee helped me so much!,I kept running into issues on my part. He was Very Kind and Patient, "Exceptional customer Care! Answered all my questions, And explained the process every step of the w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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This is an amazing business model. You get tested and have follow up appointments in the comfort of your own home. The cost is reasonable and everyone I worked with was knowledgeable and professional.... Leggi di più
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These are the best hearing aids that I have owned. Easy to control and adjust with my phone. Adjust volume, several modes to choose from : speech, TV, music , direction are the ones I use most. I was... Leggi di più
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Have these hearing aids about two years and hardly wear them. Every time I call for help I hang up more frustrated than before. Explaining how to use these hearing aids on the phone is very difficult.... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Scritti dall'azienda
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Informazioni di contatto
396 Alhambra Circle #S1200, 33134, Miami, Stati Uniti
- (786) 520-2456
- info@hear.com
- hear.com
4,5
Eccellente
1900 recensioni
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very comfortable to wear
Very comfortable to wear. Almost invisible when in the ear. The sound is very clear. Doesn't take long to recharge and lasts all day long.
24 novembre 2025
Non scritta su invito
Risposta di hear.com
Rich, thank you so much for sharing your experience! We're thrilled to hear that your hearing aids feel comfortable, look discreet, and deliver clear sound throughout the day. It’s also great to know the quick recharge and all-day battery life are working well for you.
We truly appreciate your feedback and are glad the devices are making a positive difference for you. If you ever need anything, we're here to help! - Ashley, Customer Success Team
I was skeptical about purchasing…
I was skeptical about purchasing hearing aids over the internet, but the customer service, testing, setup and followup has been great! Had an issue with one of the hearing aids not functioning at 100%, and they sent me a brand new pair, already set up to my specifications in a couple days. I recommend them highly! -S.C.V.
27 ottobre 2025
Non scritta su invito
Risposta di hear.com
Susan, thank you so much for sharing your experience! We’re thrilled to hear that our customer service, testing process, and follow-up support made you feel confident in your decision — especially after starting out skeptical.
We’re glad we could get that replacement pair to you quickly and fully set up to your specifications. Making sure everything works perfectly for you is always our priority.
Thank you for the wonderful recommendation — it means a lot! If you ever need anything, we’re always here to help. - Ashley, Customer Success Team
Excellent Customer Service Provided For An Excellent Product.
Excellent cusomer service provided for such a high quality product. From the beginning, the use of these hearing aids was positive. I hear so much better, no distractive sounds. The fit is extremely comfortable and the ease of use is great. Working with this company has been so rewarding.
16 ottobre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much, Gloria!
We’re thrilled to hear how much your new hearing aids have improved your everyday life — clearer sound, fewer distractions, and a comfortable fit are exactly what we aim for. It’s wonderful to know your experience with our team has been just as positive.
We truly appreciate you being part of the hear.com family, and we’re here for you anytime you need us! - Ashley, Customer Success Team
Great company
I was educated about my hearing loss and treated with the utmost respect to the whole process. They matched some hearing aids to my hearing loss and during the trial. I learned a lot and was totally happy. Unfortunately, my work doesn’t allow me to wear them, so I’m going to have to wait until it retire and start this journey again.
24 ottobre 2025
Non scritta su invito
Risposta di hear.com
Randall, thank you so much for the 5-star review and for sharing your experience with us! We’re truly glad to hear that you felt respected, supported, and fully educated throughout the process — that’s exactly the kind of care we aim to provide.
We’re also happy to know the hearing aids matched your needs well and that your trial was a positive, eye-opening experience. While we completely understand that your current work situation doesn’t allow you to wear them, we’ll be right here when the time is right for you to restart this journey.
When retirement comes, we’ll be ready to help you pick up exactly where you left off. Until then, thank you for your trust, and we look forward to helping you again in the future! - Ashley, Customer Success Team
Hear.com rocks
On line approach met my schedule. Quality service and product. Follow up consistent and helpful. All questions answered and a terrific product experience.
17 novembre 2025
Non scritta su invito
Risposta di hear.com
David, thank you so much for the 5-star review! We’re thrilled to hear that our online approach fit your schedule and that you received the quality service, follow-up, and support you deserved. It’s great to know that all your questions were answered and that your overall product experience has been terrific.
We appreciate you choosing Hear.com and are always here if you need anything! - Ashley, Customer Success Team
The smoothness of the whole…October
The smoothness of the whole process...John & Destiny were both really great!
15 ottobre 2025
Non scritta su invito
Risposta di hear.com
Thank you, Lynne! We’re so happy to hear that the entire process felt smooth for you — that’s exactly what we aim for. John and Destiny will be thrilled to know they made such a positive impact. We appreciate you taking the time to share your experience and are always here if you need anything! - Ashley, Customer Success Team
Charger is sloppy fitting for hearing…
Charger is sloppy fitting for hearing aids.
15 novembre 2025
Non scritta su invito
Risposta di hear.com
Walter, thank you for your feedback, and we’re sorry to hear about the frustration with your charger. We did receive your email, and our Customer Support team has already attempted to reach you to help troubleshoot this issue.
Please make sure the right hearing aid (red) is placed in the right port and the left hearing aid (blue) is in the left port. Also, try cleaning both the charger and the hearing aids to ensure there’s no debris on the connectors that could be preventing proper contact.
If the issue continues, please don’t hesitate to call us at 888-780-3450 — we’re here to help and want to get this resolved for you quickly. - Ashley, Customer Success Team
Bait and Switch
I ordered the 7IX hearing aids and recieved the 2023 3AX, had my hearing test and still have not recieved the hearing aids I ordered. Called 3 times and aids were ordered each time, Hear.com sales person is hard to get a hold of. Aids are reasonable priced but Customer service is next to none! If I were not on a budget I would go some where else! I dont know how wel they work as I have not been fitted, still wating for the 7IX aids to come.
31 ottobre 2025
Non scritta su invito
Risposta di hear.com
We sincerely apologize for the frustration you’ve experienced — this was never our intention. For training and quality assurance, all calls are recorded, and we’ve already reviewed your case to understand exactly what happened.
Your situation was escalated to our management team, who reached out to you yesterday, 11/19. We’re glad an agreement was reached and that you will be receiving the 7IX devices at the originally discussed price. Our team is now prioritizing your order to ensure your hearing aids are shipped as quickly as possible.
We truly appreciate your patience, and we hope the hearing aids provide the experience and clarity you’ve been waiting for. If you need anything in the meantime, we’re here to help. - Ashley, Customer Success Team
Hear.com offers a unique hearing…
Hear.com offers a unique hearing evaluation opportunity, especially for people living in isolated communities. The staff are talented and professional. I recommend Hear.com to anyone needing a hearing exan...especially those living in remote areas.
10 novembre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for your thoughtful 5-star review!
We’re thrilled to hear that our service has been helpful, especially for those living in more remote areas — that’s exactly why we created our online hearing care model. Our team takes pride in providing professional, personalized support no matter where you live.
We truly appreciate your recommendation and are so glad you’re part of the hear.com family! - Ashley, Customer Success Team
Charging
Charging: This is my second set of Hear.com Aids, this pair is much easier to connect the charging at night.
10 novembre 2025
Non scritta su invito
Risposta di hear.com
James, thank you for the 5-star review and for sticking with hear.com for your second set of hearing aids!
We’re really glad to hear this pair is easier to connect to the charger at night—that kind of everyday convenience makes a big difference. If you ever need tips, adjustments, or have questions about your new devices, we’re always here to help. Enjoy your improved hearing! - Ashley, Customer Success Team
Best thing I’ve ever done I love my…
Best thing I’ve ever done I love my hearing aids and this company has done everything they said they would do and more
18 settembre 2025
Non scritta su invito
Risposta di hear.com
Billy, this absolutely makes our day — thank you for the awesome 5-star review!
Hearing that your hearing aids are the best thing you’ve ever done is exactly why we do what we do. We’re thrilled that you love them and that our team delivered on everything we promised (and more!).
If you ever need adjustments, have questions, or just want to get even more out of your hearing aids, we’re always here for you. Enjoy every moment with your new hearing! - Ashley, Customer Success Team
All done conveniently at home.
I liked the innovative approach to hearing aids; namely, the convenience of doing this at home and not in a store. I think I got service that was as good as what I would have had at a store. The follow up online meetings were very good and I got all my questions answered.
3 novembre 2025
Non scritta su invito
Risposta di hear.com
Robert, thank you so much for the fantastic 5-star review!
We’re really glad to hear you enjoyed our at-home, innovative approach and felt the service matched what you’d expect in a store. Making hearing care convenient without sacrificing quality is exactly our goal.
It’s great to know the follow-up online meetings were helpful and that all your questions were answered. If anything new comes up or you ever need a tune-up, we’re just a call or click away. Enjoy your hearing journey! - Ashley, Customer Success Team
Excellent product and excellent service
Excellent product and excellent customer service. Able to assist with being rural, personally feel like I received better treatment with this process. Enjoyed the weekly checkups to make adjustments and learn more about the product. Enjoyed every step and confident in my purchase.
22 ottobre 2025
Non scritta su invito
Risposta di hear.com
Serena, thank you so much for this amazing 5-star review!
We’re thrilled to hear that you’re loving both the product and the customer service, and that we were able to support you even from a rural area. Knowing you felt better taken care of with this process really means a lot to us.
We’re glad the weekly check-ins helped you fine-tune your hearing aids and feel confident in your purchase—enjoying every step is exactly what we hope for. If you ever need anything or want to explore new features, we’re always here for you. - Ashley, Customer Success Team
Gerald was always cheerful and listened…
Gerald was always cheerful and listened to my issues and worked with me to resolve them.
Loved that I could do this from home since I haven’t been able to drive for a little over a year because of my vision.
5 novembre 2025
Non scritta su invito
Risposta di hear.com
Nancy, thank you so much for this wonderful review and for sharing your experience with Gerald!
We’re thrilled to hear he was cheerful, really listened, and worked through everything with you — that’s exactly the kind of care we aim for. It’s especially meaningful to know that being able to do this from home made things easier while you haven’t been able to drive.
We’ll be sure to pass your kind words along to Gerald. Wishing you continued success on your hearing journey, and if you ever need anything, we’re just a call away. - Ashley, Customer Success Team
I hear better, and my tinnitus disappears
It's incredible—I can hear better in every circumstance, and while the hearing aids are in, my tinnitus disappears. Hear.com referred me to an excellent audiologist who was professional, capable, kind, friendly, on time, and did I say capable? She was just fabulous. The hearing aids are practically invisible—just a lightweight mechanism behind the ear and a tiny wire leading to the in-ear portion. I love that it is synced to my phone. I feel well cared for, and I'm incentivized to wear these new aids all day, every day.
11 settembre 2025
Non scritta su invito
Risposta di hear.com
Mary, thank you so much for your incredible review! We’re thrilled to hear how much your new hearing aids have improved your daily life — from clearer sound to relief from tinnitus. It’s wonderful that your audiologist provided such professional and caring support, and that you’re enjoying the comfort, discreet design, and phone connectivity. We’re so glad you feel well cared for and confident wearing your hearing aids every day — welcome to hearing your best with hear.com! - Ashley, Customer Success Team
Good product good service
They were there for the entire process. Contantly checking on my progress.
1 settembre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for your 5-star review! We’re so glad to hear that our team supported you every step of the way. Providing consistent care and follow-up is what we’re all about — we’re thrilled you felt taken care of throughout your journey to better hearing! - Ashley, Customer Success Team
The overall process was great
The overall process was great. 1) Phone call discussion of my hearing issue. 2) A kit with hearing aids and the required equipment to fit and tune the aids arrived. 3) Appointment with a service rep. was set up. 4) the service rep tuned the aids in the first hour's appointment and went over general use of the aids and phone app. 5) continued weekly appointments for about the first 30 days making sure everything was working well.
The original staff member continued to check in to be sure my questions were being met.
This overall experience was great.
30 ottobre 2025
Non scritta su invito
Risposta di hear.com
Bruce, thank you so much for your thoughtful review! We’re thrilled to hear that your entire experience — from the first call to your follow-up appointments — was smooth and supportive. Our team takes pride in making sure every customer feels confident and cared for throughout their journey, and it’s wonderful to know you felt that every step of the way. If you ever need anything, our team is here to help. Enjoy life with better hearing. - Ashley, Customer Success Team
Customer service is wonderful.
Both people I spoke with were a great pleasure and so professional and knowledgeable, I could not ask for better. If you need hearing help I most assuredly recommend you give attention to Hear.Com
31 ottobre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for your 5-star review! We’re delighted to hear that our team provided such a positive and professional experience. Your recommendation means the world to us! We’re so glad you chose hear.com to support your journey to better hearing. If you ever need anything, we are here to help. Happy Hearing! - Ashley, Customer Success Team
This was my dad's second attempt to the…
This was my dad's second attempt to the hearing aids the first time we went through a company so I would say a third party it was not a very satisfying experience . but when they called us again I told the representative how disappointed I was he said we could do the hearing test at home and they would deal with us over the tablet that they actually sent everything that was the best thing ever and the lady that we spoke to through the testing helped every step of the way it was excellent I would definitely ask if you can do the test at home.
13 agosto 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for sharing your experience and for the 5-star review! We’re so glad your dad gave us another chance and that our at-home hearing test made things easier and more comfortable. It’s wonderful to hear our team provided the support and care you both deserved. We’ll be sure to share your kind words with the team — and we’re thrilled your dad is now on the path to better hearing! - Ashley, Customer Success Team
Great people
Great people, they take all the time you need to make sure you get what you need. I believe they genuinely care about helping you be able to hear better.
5 agosto 2025
Non scritta su invito
Risposta di hear.com
Darryl, thank you so much for your 5-star review! We’re thrilled to hear that you felt cared for and supported throughout your journey with us. Our team truly loves helping people experience the joy of better hearing, and your kind words mean the world. Welcome to the hear.com family! - Ashley, Customer Success Team
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