Timothy Lee helped me so much!,I kept running into issues on my part. He was Very Kind and Patient, "Exceptional customer Care! Answered all my questions, And explained the process every step of the w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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This is an amazing business model. You get tested and have follow up appointments in the comfort of your own home. The cost is reasonable and everyone I worked with was knowledgeable and professional.... Leggi di più
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These are the best hearing aids that I have owned. Easy to control and adjust with my phone. Adjust volume, several modes to choose from : speech, TV, music , direction are the ones I use most. I was... Leggi di più
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Have these hearing aids about two years and hardly wear them. Every time I call for help I hang up more frustrated than before. Explaining how to use these hearing aids on the phone is very difficult.... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Scritti dall'azienda
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Informazioni di contatto
396 Alhambra Circle #S1200, 33134, Miami, Stati Uniti
- (786) 520-2456
- info@hear.com
- hear.com
4,5
Eccellente
1900 recensioni
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Best hearing aids
I was hesitant at first, but I am glad I contacted hear.com. They were great helping me find the right hearing aid for me. The whole process was fantastic and easy. I love my new hearing aids. Best decision I ever made. Thank you hear.com.
15 agosto 2025
Non scritta su invito
Risposta di hear.com
Deborah,
Thank you so much for the wonderful review! We’re thrilled we could help you find the right fit and that the process felt easy from start to finish. Hearing that you love your new hearing aids—and call it the best decision—means the world to us. Enjoy every clear, connected moment. If you ever need anything, we are here to help! - Ashley, Customer Success Team
Support on vacation?
Emailed support issues regarding software updates. No response to date.
I find your response surprising since I have been wearing your hearing aids since earlier this year.
I was experiencing connectivity issues which were resolved during an appointment with one of your technicians.
That is how I became aware of the sofware/firmware upgrade. I sent a request to support, noted in my initial review.
Now I need to have you take another look to see why I don't have an account under my name. Please advise if there is something I need to do or correct your records. I'm concerned about future issues which may go unanswered due to hearing.com's internal prroblems.
How about Anthony?
16 settembre 2025
Non scritta su invito
Risposta di hear.com
Updated Response - October 3, 2025:
Tony, thank you for providing your full first name. We were able to locate an account with us under "Anthony Castaldo". However, the last known communication we have from you is dated back in April of 2025, and then again in June 2024 to update your email address on file. We do not see any current communication from you.
Since we were able to locate your account, we will have our Support team reach out to you ASAP to solve the issues you are experiencing. We thank you for your time and patience.
Update Response - October 3, 2025:
Tony, we are sure you are in our database; however, we are unable to find an account under the name "Tony Castalado". Could there be another name attached to your account? Thank you for providing this information.
Original Response:
Tony,
We’re sorry to hear about your experience. After reviewing our records, we don’t show an active account under your name. Please know that our support team is available Monday–Saturday from 8AM–8PM ET, and we’re readily available to assist all customers with any questions or concerns.
If you believe this is in error, we’d be happy to take another look — please reach out to our Customer Support team directly so we can investigate further and get you the help you need. - Ashley, Customer Success Team
Excellent service and experience for two months August and September 2025
I have been impressed by all the employees I have had contact with from reception to sales to troubleshooting. I was never rushed or pressured into buying anything. All of my questions were answered simply and kindly. I’m really happy with the aids I bought and it wasn’t difficult getting used to them. My only problem is I forget to put them in!
1 ottobre 2025
Non scritta su invito
Risposta di hear.com
Pamela,
Thank you so much for sharing your experience! We’re delighted to hear that every step — from reception to sales to troubleshooting — made you feel supported and never rushed. It’s wonderful that your new hearing aids have been easy to adjust to and that you’re enjoying them so much.
And forgetting to put them in? That’s the best kind of “problem” — a true sign they feel natural and comfortable!
Here’s to many more months (and years) of crystal-clear hearing. - Ashley, Customer Success Team
super expensive and disorganized
Had to give same information more than once-- super super expensive, only for the wealthy
30 settembre 2025
Non scritta su invito
Risposta di hear.com
BJ,
We’re sorry to hear about your experience and that you felt frustrated. While we don’t see specific details about how we were “disorganized,” please know we value our customers deeply and take our mission to help those with hearing loss very seriously.
Regarding cost, it’s true that some of our premium medical-grade devices come at a higher price point, but we want to emphasize that we offer financing options on all devices, with plans starting as low as $999 or $34/month. This flexibility allows many of our customers to find a solution that works for their needs and budget.
We appreciate your feedback and would be happy to review options with you to ensure you find a device that’s both effective and affordable. - Ashley, Customer Success Team
Not your fault
Not your fault! I was hoping the aids would help me,however, my hearing is so sever that the ones sent me cannot help. I also could npt enteryou web site until Monday and therefore lost my money and that was Sonys fault.
29 settembre 2025
Non scritta su invito
Risposta di hear.com
Robert,
We’re sorry to hear that the Sony OTC hearing aids you purchased did not meet your expectations. Because these are over-the-counter devices, they do not require a hearing test and are not always effective for individuals with more severe hearing loss. In these cases, medical-grade hearing aids — which we also offer through hear.com — may be a more suitable solution.
Regarding your trial period, our Customer Support team clearly confirmed via email that your 45-day trial began on 8/6/25 (the delivery date) and runs through 9/20/25. We’re not sure why you feel support was unavailable, as our team is accessible by phone, email, text, and online chat Monday–Friday from 8AM–8PM ET.
We regret that these devices weren’t the right fit for your hearing needs, but we do want to emphasize that our team followed through with transparency, communication, and support throughout the process. Should you wish to explore medical-grade options better suited for severe hearing loss, we’d be happy to guide you. - Ashley, Customer Success Team
My experience with Hear.com was mostly positive.
My experience with Hear.com was very pleasant up until the time I had to return the equipment. I put everything in the box gave it to the US UPS guy. Shortly, after that, I received a letter stating that the tablet was not in the box and they would take legal action if it did not return it I called them and told them it was in the box and I do not have it and cannot return something I don’t have. I have received two letters so far which has been very stressful. I’m hoping someone will see this and can do something for me other than that experience I love my hearing aids and I do believe you have a good company.
31 agosto 2025
Non scritta su invito
Risposta di hear.com
Deborah, thank you so much for taking the time to share your experience. We’re truly sorry for the stress and frustration this situation has caused you. Please know that the letters you received have now been stopped, and you will not receive any further communication regarding the tablet.
We deeply apologize for this inconvenience — these letters are automatically triggered when a return item hasn’t been registered in our system after a certain time, which can sometimes happen due to UPS processing delays. We understand how upsetting that can be, and we’re actively working to improve this process.
We’re very glad to hear that you’re enjoying your hearing aids and that your overall experience with hear.com has been positive. Thank you again for your patience and understanding — we truly appreciate having you as part of the hear.com family. - Ashley, Customer Success Team
Not only are the hearing aids high…
Not only are the hearing aids high quality, but the service and support are, too.
6 agosto 2025
Non scritta su invito
Risposta di hear.com
Katharyn,
Thank you so much for your kind words! We’re thrilled to know that both the quality of your hearing aids and the support you received have made such a positive impact. Providing excellent service and top-notch technology is exactly what we strive for.
Here’s to many more moments of clear, confident hearing ahead! - Ashley, Customer Success Team
Sales call?
I get an unsolicited text from them telling me I’m one of 6 people selected in my town for a special trial offer. I replied I was interested, filled out the information questionnaire, and was then told someone would call within 15 minutes.
Several hours later I got a text saying they had been trying to call me without success and asked if I was still interested. I said I was. Never heard from them again.
For sure, I wouldn’t feel comfortable about their customer service if they can’t handle their sales calls.
24 settembre 2025
Non scritta su invito
Risposta di hear.com
Bill,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that sometimes phones automatically block or filter calls from numbers that aren’t saved in contacts, which may have been why our attempts to reach you didn’t come through.
As we don’t see a last name on your account here, we’re unable to verify whether this was the case in your situation. If you’re still interested in learning more about hear.com and our Horizon IX hearing aids, please know you can always contact our team directly at 786.526.0602.
We stand by the quality of our service and devices, which have a 92% customer success rate, and would be happy to ensure you have a smoother experience should you give us another opportunity. - Ashley, Customer Success Team
Good experience
hear.com
I express my complete satisfaction with the entire process of acquiring my hearing aids, supported by a high level of competence and clear communication, which was very positively confirmed by the final process.
26 settembre 2025
Non scritta su invito
Risposta di hear.com
Eduard,
Thank you for sharing your experience! We’re so glad to hear that you felt supported throughout the entire process and that our team’s clear communication and expertise made everything smooth from start to finish. It’s wonderful to know you’re completely satisfied with your new hearing aids.
Here’s to enjoying all the sounds and moments that matter most! - Ashley, Customer Success Team
Equipment and services are excellent
Equipment and services are excellent. Setup and adjustment of equipment helped restore my hearing. The 30-45 day trial period allowed me time to test out the equipment and adjust to being able to hear well again. Thank you so much!
20 settembre 2025
Non scritta su invito
Risposta di hear.com
Thank you, Beth! We’re so happy to hear that the setup, adjustments, and trial period helped restore your hearing and gave you the time to adapt comfortably. Enjoy all the wonderful sounds you’ve been missing — we’re always here if you need us! - Ashley, Customer Success Team
I did the 45 day trial
I did the 45 day trial. The original hearing aids just weren't doing it. I returned them and was told i could try another type of hearing aids with the same 45 day trial. Of course I said, YES!!! This is amazing customer service and it shows a true concern for restoring hearing!! Just AWESOME!!!
19 settembre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much, Cynthia! We’re thrilled to hear you had such a positive experience with our 45-day trial. It’s wonderful that our team could work with you to find the hearing aids that fit your needs best — and that you felt supported every step of the way. Your feedback highlights exactly what we strive for: great service, flexibility, and true care for restoring hearing. - Ashley, Customer Success Team
From day one of meeting Dr Atkins at…
From day one of meeting Dr Atkins at Labyrinth Audiology in Boca Raton, Everything is really 100% better with my hearing and so much better for those around me !!
20 settembre 2025
Non scritta su invito
Risposta di hear.com
Thank you, Ralph! We’re so glad your experience with Dr. Atkins at Labyrinth Audiology made such a positive impact. It’s wonderful to hear that your hearing — and the experience for those around you — is now 100% better. Enjoy every moment of clearer conversations and connection! - Ashley, Customer Success Team
I love the adaptable of the app
I love the adaptable of the app. When sitting on my back porch listening to the birds I turn the directional listening to just in front of me and all of the street noises get muted so I can hear deep into the woods for bird calls.
19 settembre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying the adaptability of the app. Being able to tune out street noise and focus on the beautiful sounds of nature — like bird calls from your porch — is exactly the kind of clarity Horizon IX was designed to deliver. Enjoy every moment of your listening experience! - Ashley, Customer Success Team
Helpfulness and knowledge of contact…
Helpfulness and knowledge of contact persons
Quick responses to questions and supplies
20 agosto 2025
Non scritta su invito
Risposta di hear.com
Thank you for the wonderful review! We’re so glad our team’s knowledge, helpfulness, and quick support made your experience smooth. We’re always here whenever you need us! Happy Hearing! - Ashley, Customer Success Team
JC and Sean Bradley
JC and Sean Bradley, they were a joy to deal with.
Practically held my hand throughout the process.
8 agosto 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for the 5-star review! We’re thrilled to hear JC and Sean Bradley made the process easy and supportive—hand-in-hand the whole way. If you need anything at all, we’re here for you. Enjoy the clearer moments ahead! - Ashley, Customer Success Team
I felt completely supported throughout…
I felt completely supported throughout the first few weeks of using the Hear.com hearing aids. Customer service is superb.
15 settembre 2025
Non scritta su invito
Risposta di hear.com
Anne, this makes our day—thank you! We’re thrilled you felt fully supported and that our customer service delivered. If you ever need anything, we’re here anytime. Enjoy the clarity! - Ashley, Customer Success Team
Great customer service …
What made my experience great would have to be the customer service. You were very attentive and on top of everything and extremely organized. I am also very pleased with the quality of the hearing aids and the iPhone app. So far, no one has even noticed me wearing the hearing aids. I have had to tell them that I am wearing them.
14 settembre 2025
Non scritta su invito
Risposta di hear.com
Denise, thank you so much! We’re thrilled our team’s attentiveness and organization made the difference—and that the devices and iPhone app are working beautifully (and staying practically invisible!). If you ever need anything, we’re here to help. Happy Hearing! - Ashley, Customer Success Team
I had no idea my hearing was so bad
I had no idea my hearing was so bad. It was like putting a light on i. A dark room. Unbelievable
13 settembre 2025
Non scritta su invito
Risposta di hear.com
Thanks for sharing your experience, Wilson!
That moment of clarity—like “putting a light on in a dark room”—is exactly what we hope every customer gets to feel. We’re so glad the Horizon IX hearing aids helped you rediscover the sounds you didn’t even realize you were missing. If there’s anything else we can do to support your journey, we’re just a message away. Keep enjoying those moments! - Ashley, Customer Success Team
Did you read what I already wrote?
13 settembre 2025
Non scritta su invito
Risposta di hear.com
We actually don’t show that a review was submitted by you prior to this one. If you did submit something earlier, it may not have gone through successfully. We’d love to make sure your full feedback is seen and addressed—feel free to resend it. - Ashley, Customer Success Team
Referral
She was very patient when answering my questions and very nice. I would have no problems when referring her to anyone.
10 settembre 2025
Non scritta su invito
Risposta di hear.com
Thank you so much for your kind words, Angela!
We’re thrilled to hear that your experience was so positive. Our team takes pride in being patient, attentive, and supportive every step of the way—so it’s wonderful to know you felt well taken care of. We’re especially grateful that you’d feel confident recommending us to others. That means the world! - Ashley, Customer Success Team
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