All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... Leggi di più
L'azienda ha risposto
I initially ordered a Naturalizer II petite pillow online. When I arrived to retrieve my order I was being given a Naturalizer regular size pillow. I returned this as incorrect item. A couple of days... Leggi di più
L'azienda ha risposto
Order was shipped and received as expected. walking sticks were easy to assemble and my mother loves them.
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Informazioni di contatto
99 Street Northwest 5405, T6E 0A9, Edmonton, Canada
- healthcaresolutions.ca
4,2
Molto buono
211 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The 2 young men that came to deliver…
The 2 young men that came to deliver and set up my new hospital bed were polite, knowledgeable and efficient managers of their time. They welcomed my questions and answered them well. Thank you Vadym and Serhii.
Best wishes in all your work experiences.
Sal was also very helpful when I was buying the bed. I was not able to come into the show room, so we had numerous phone calls and text messages. Thanks
MK
11 maggio 2026
Non scritta su invito
Risposta di Healthcare Solutions
Thank you for the thoughtful review, Marie! We’re so glad Vadym and Serhii made the delivery and setup process comfortable and easy for you. We’ll also make sure Sal sees your kind words. We appreciate you choosing Healthcare Solutions and wish you all the best as well!
I was greeted when I entered and…
I was greeted when I entered and directed to the correct area. Once there, I received very good assistance and knowledge - definitely would recommend and return myself.
18 aprile 2026
Risposta di Healthcare Solutions
Thank you for the review, Bonnie! We’re glad you felt welcomed and were able to get the help and information you needed. We appreciate the recommendation and look forward to seeing you again!
Great experience buying unusual medical product
The product, was exactly what was needed. It was shipped quickly and extremely well-packaged. I was notified of the progress of my order. I would definitely buy from this company again, a great purchase and experience.
20 aprile 2026
Risposta di Healthcare Solutions
Thank you for the great review! We’re happy to hear the product was exactly what you needed and that your order arrived quickly and safely. We appreciate your support and look forward to helping you again in the future!
Always a great experience shopping at…
Always a great experience shopping at your store.
20 aprile 2026
Risposta di Healthcare Solutions
Thanks, Jane!
Great customer service
I purchased a trillium walker on customer appreciation day. Chelsey was very cheerful and knowledgeable. She quickly adjusted the walker to my height. Couldn't ask for better service.
30 aprile 2026
Non scritta su invito
Risposta di Healthcare Solutions
Thank you so much for sharing this! We’re glad Chelsey could help you find the right walker and get it adjusted properly. We’ll be sure to pass along your kind words. Enjoy your new Trillium walker!
Risposta di Healthcare Solutions
Thanks, Lorena.
Great customer service and the people…
Great customer service and the people were great to deal with and got back to me on a timely manner.
23 marzo 2026
Risposta di Healthcare Solutions
Thank you, Gregg! We’re glad you had a great experience and that our team could get back to you quickly. We appreciate you taking the time to share this!
Risposta di Healthcare Solutions
Thanks, Hailey.
Four week delay on one order
I ordered two pillows to help with my neck arthritis. The first pillow arrived quickly however I had to wait four weeks for the second pillow to arrive.
Unfortunately, the second pillow is not the firmness I thought it was going to be. I have not tried the travel pillow yet.
23 marzo 2026
Risposta di Healthcare Solutions
Hi Kelly, thanks for your feedback. We’re sorry about the delay and that the pillow wasn’t the firmness you expected. Please give us a call so we can look into this with you.
The staff member that took care of me…
The staff member that took care of me when I called in o n the southside store was great - I could not get through to the Northside location when I went in person Three staff members having great conversation about next meeting - two ladies took great care of me in fact fitted me and let me walk in the store while the other staff kept chatting
21 marzo 2026
Risposta di Healthcare Solutions
Hi Kathy, thank you for your feedback. We’re glad to hear you had a great experience with the team who helped you. We’re sorry about the difficulty reaching the North location and the experience in-store. That’s not what we aim for, and we’ll be addressing this with our team. We appreciate you bringing it to our attention.
Ease of ordering
Ease of ordering
Product arrived quickly
Product delivered was exactly as presented on web site
Billing was accurate
18 marzo 2026
Risposta di Healthcare Solutions
Hi Jerry, thank you for your review! We’re glad everything from ordering to delivery went smoothly and that the product met your expectations. We really appreciate your feedback.
Harjot from customer service at the…
Harjot from customer service at the Edmonton Gateway store gave us an unwelcoming experience when we tried to make a return. Her way of inspecting the product and her demeanor was just cold and uninviting. Maybe she was having a bad day.
16 marzo 2026
Risposta di Healthcare Solutions
Thank you for your feedback. We’re sorry your experience felt unwelcoming, that’s not how we want anyone to feel when they visit us.
We do our best to follow our return policies, which can sometimes involve asking a few questions or checking items closely. We’ll take this as a reminder to do better.
We appreciate you sharing this, and we hope you’ll give us another chance to provide a better experience next time.
I ordered my item over a month before I needed it
I ordered my item over a month before I needed it. I live in over 200 km from Edmonton. The item was in stock. It was not received within a week, so I called. They said part of it was on back order but they could send the walker. Again it was not received within a week, I called again with a similar response. Again another week went by. Still did not receive the walker. The third time I called they said it was out of stock, that was the week before it was needed.
18 febbraio 2026
Risposta di Healthcare Solutions
Hi Joan, thank you for sharing this with us.
We’re really sorry this was your experience, especially since you ordered early and were counting on it arriving on time. We know how frustrating that must have been. There were some unexpected shipping delays that affected delivery, but we completely understand how this felt from your side.
If you’d like to chat more about it, you’re always welcome to give us a call.
Risposta di Healthcare Solutions
Thank you, Adele! We’re glad you found our team friendly and helpful. We appreciate you taking the time to share your experience.
Risposta di Healthcare Solutions
Thank you, Maria! We’re glad you had a good experience with our service. We appreciate your feedback.
The products and the service you offer…
The products and the service you offer are very good!! It is now necessary that I can buy your product online, which I can do with your company. Everything about my orders is perfect. Thanks.
17 febbraio 2026
Risposta di Healthcare Solutions
Hi Susan, thank you for the kind words. We’re glad to hear the products, service, and online ordering have all been working well for you. It means a lot to know everything about your orders has been a great experience. We truly appreciate your support and look forward to helping you again anytime.
Absolutely love my compression gloves
Absolutely love my compression gloves. Transaction was seamless with quick delivery. Highly recommend
17 febbraio 2026
Risposta di Healthcare Solutions
Hi Amanda, thank you for the kind review. We’re so glad to hear you’re loving your compression gloves and that your order arrived quickly. We really appreciate the recommendation and look forward to helping you again anytime. 😊
Returns policy
Overall staff and service are good. They are polite and friendly. I was disappointed by a policy when I tried to return an unopened pkg of booster pads. These were not suitable. I did not have the receipt and was refused a return or a credit or an exchange. I have been a customer for several years and live in your computer system. I hope you can revisit this. I left the package at the store and purchased another item that was morevsiitable
20 febbraio 2026
Risposta di Healthcare Solutions
Hi Debbie, thank you for your feedback and for being a long-time customer. We’re glad to hear you’ve had good experiences with our team, but we’re sorry about the frustration around the return.
Tanya, our store manager, will be at the South location on Monday and would be happy to speak with you and see how we can help with this situation. We appreciate you bringing it to our attention and hope we can make this right for you.
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