Harvey Norman United Kingdom - Harvey Norman Gracechurch Recensioni 

190
•
TrustScore 4.5 su 5

4,7

Unit 14-20 The Parade, Gracechurch Shopping Centre, The Parade, B72 1PD Sutton Coldfield, Birmingham, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Aaron the store manager was amazing!! Came back the following week to purchase a tilt and lift chair for my grandad and his help couldn’t have been better. Gave us information along every step and ke... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This week in Harvey norman i purchased a Hisense microwave and the service from Hayley was excellent.I called in today and bought a sage blue kettle with a matching toaster,Once again Louise and Hayle... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left. I fully appre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was interested in purchasing a new cooker, spoke st length with Steve the manager who was very knowledgeable which enabled me to hopfully make the right decision. Thank you

L'azienda ha risposto


Dettagli dell'azienda

  1. Grande magazzino
  2. Negozio di biancheria da letto
  3. Negozio di computer e accessori
  4. Negozio di divani
  5. Negozio di elettronica
  6. Negozio di mobili

Scritti dall'azienda

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Informazioni di contatto

  • Unit 14-20 The Parade, Gracechurch Shopping Centre, The Parade, B72 1PD, Sutton Coldfield, Birmingham, Regno Unito

  • 0121 823 0590

4,7

Eccellente

TrustScore 4.5 su 5

190 recensioni

5 stelle
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4,7

Tutte le recensioni

(190)

1025 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great staff!

Very helpful staff member called Grey, polite and professional! Very happy with my purchase and in store experience

12 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Abigail,

We're happy to hear you had such a positive in-store experience and that you're happy with your purchase. We appreciate your kind words regarding our staff!

Many thanks,
Katie.

Valutata 5 stelle su 5

1st time in store

1st time in store. Lovely bright good layout ambience and offers. Pleased wIth my purchase. Served by A Savva very pleasant gentleman.
Worth a visit

14 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Shiffa,

We're so glad you enjoyed your first visit and found our store's atmosphere and offers appealing. We appreciate your kind words about the service you received and your purchase.

Many thanks,
Katie.

Valutata 5 stelle su 5

Really friendly excellence experience

Really friendly, Hamza checked in with us when we were browsing around the tech dept. He was really welcoming and we chatted about the store in general and we was talking about the tech we already had, he was genuinely listening and making us feel welcome without pressure selling. We ended up buying a Fitbit 😂 as we were looking for something but not sure what we wanted, he gave great advice and had great knowledge . He is a great asset to Harvey Norman and we will be back again when we need anything. Hamza is a real asset to your store!

12 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Karen,

We're happy to hear that you had such a positive experience in our tech department. It's great to know that our team member made you feel welcome and provided helpful advice. We appreciate your feedback and look forward to seeing you again!

Many thanks,
Katie.

Valutata 5 stelle su 5

Louise

Louise, who served us, was really helpful, knowledgeable about the product and had wonderful customer serve. She was such a lovely person with a cheery smile.

12 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Susan,

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpful and knowledgeable service you received.

Many thanks,
Katie.

Valutata 5 stelle su 5

Good prices

Good prices. For furniture it was excellent apart from the coffee tables, but I’m not gonna hold that against you. Your IT department was excellent a good range of products and you had one reasonably priced unit for each range in the display - very clever.
I note that you don’t do on-site installs that’s where I come in. CDoS PCDoctor. 07838199007. I was impressed with Jake and his staff in the IT department and I’ve got myself a really reasonably priced iPad. And keyboard and screen protector and it was fitted and I was impressed. Many thanks.

12 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Nick,

We're happy to hear that you found good prices in-store. We appreciate your positive comments about the range and display. We are also glad you were impressed with your new iPad and accessories. Thank you for your feedback.

Many thanks,
Katie.

Valutata 5 stelle su 5

Gorgeous couch 🥰

I bought a couch called: Cadenza2EE Charcoal £600, and it's really lovely. It's electric ⚡ and reclining, perfect for gaming 🎮 or watching Netflix with the girlfriend. The salesman Simon was a nice guy, and he explained the delivery 🚚 and removal charges £175 total. The shop looks awesome and I like their gaming laptops very much. 💻 👍🏻

12 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Mike,

We're happy you love your new electric reclining couch! It sounds perfect for gaming and Netflix. We're also glad the delivery explanation was helpful and that you enjoyed the store. Thanks for your positive feedback!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Amazing customer service from Hamza…

Amazing customer service from Hamza today. Polite & friendly. Went above and beyond.

Purchasing Fujifilm x100VI

12 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Thomas,

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding our team's dedication.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Good service from Waqaas and Darianna…

Good service from Waqaas and Darianna in explaining my product to me. Also good service from Jake when setting it up in the technical department.

11 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Steven,

We're happy to hear that you received excellent explanations about your product and had a great setup experience. We appreciate your positive feedback and thank you for sharing.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Brilliant home appliance & furniture store …

Lovey place to shop staff extremely knowledgeable and helpful sales associate Grey found us the perfect vacuum cleaner very impressed
What a great improvement to Sutton Town centre

11 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Justine,

We're happy to hear that you had a lovely shopping experience! It's great to know our staff was helpful in finding the perfect vacuum cleaner. We appreciate your positive feedback.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Fantastic customer service

We went into the new store today at Grace church to look at beds and had absolutely fantastic customer service from Tracey and Paul!

The is a good selection of stock of beds and bed frames too - would highly recommend visiting 😊

11 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Samantha,

We're happy to hear that you received fantastic customer service while looking at our beds and frames. We appreciate you recommending a visit to our store. Thanks for your positive feedback!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Came in just to visit the new store

Came in just to visit the new store, after chatting to Jake and Tom, I then ended up leaving with a new phone and tablet which was all set up for me too. Fantastic service!

9 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Elizabeth,

We're glad you enjoyed your visit to our new store! It's great to know that you had such a positive experience and that our team could assist you so well. Thanks for your feedback!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Fabulous staff

They let us bring our dog in .
All the staff were so friendly and helpful
We ended up buying a fridge freezer and a tv.
Really lovely staff

11 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Rose,

We're happy to hear that you and your dog felt welcome! We appreciate your kind words about our team and are glad you found what you needed. Thanks for your purchase!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Warm welcome good advice

Warm welcome good advice
Good offers
Helpful staff James in bedroom department and Grey in electricals at Sutton Coldfield branch

11 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Sian,

We're happy to hear that you received a warm welcome and good advice. We appreciate your positive feedback regarding our helpful staff and good offers.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Excellent addition to Sutton Coldfield

Excellent addition to Sutton Coldfield. Popped into store with my partner for the first time to browse. 3-hours later, walked out with an iMac, iPad & an Anker Solix. Thank you to Hamza, Jacob & the Store Manager for excellent customer service, patience and support. We will be back!

5 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Thomas,

We appreciate you sharing your positive experience in Sutton Coldfield. We're happy to hear that our team offered excellent support during your visit. We look forward to seeing you again!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Me and my wife visited new store which…

Me and my wife visited new store which opened last week in Sutton Coldfield. The sales girl Michelle is extremely helpful and knowledgeable. 10 out of 10 for Michelle.She really made us at ease to give detailed information about the product which my wife bought. The manager Steve was even also very polite and helpful. We have decided to buy regularly from this store whenever we require any household items.

10 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Anil,

We're happy you enjoyed your visit to our new store. It's great to hear that our team members were helpful and informative, ensuring you felt comfortable with your purchase. We appreciate your feedback and look forward to your future visits!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Jake at TechTeam

Went in to buy a new iPhone and iPad at your store today, the young lad Jake was amazing in helping me choose. Had a lot of knowledge and even set up my devices and transferred everything for me, absolutely wonderful service, will happily shop here again!

10 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi there,

We appreciate you sharing your feedback! We're happy to hear that our team member was amazing in assisting you with your new devices, and that you received wonderful service. We look forward to your next visit!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Great was so helpful & NO pressure at all

I went in to look at electrical items & met a member of staff called Gray, she was informative, pleasant & really helpful helping me decide which product was best for me! Couldn’t have asked for more & will certainly be shopping there in the near future!

10 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Frank,

We're happy to hear that you found our team member helpful and informative during your visit. We appreciate your positive feedback and look forward to assisting you again soon!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Went into Harvey Normans in Sutton & my life changed, so beautiful!

Went into Harvey Normans in Sutton Coldfield which I loved! Got interested in an automated vacuum that works itself! Spoke to a young Lady called Gray who was more than helpful, knew everything about the products & even showed us a demonstration on her phone! Lovely attitude & personality (wish I could have adopted her)
Shall definitely be back!

10 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Margaret,

We're glad you enjoyed your experience in our store. It's great to hear that our team member was so helpful and knowledgeable. We appreciate you taking the time to share your positive feedback, and we look forward to your return.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Fresh and inviting showroom with lots…

Fresh and inviting showroom with lots of choice. Friendly staff with lots of knowledge.

Great service from James on beds.

Aaron provided us with great service as we navigated the store.

9 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Elizabeth,

We're happy you found our showroom inviting and our staff helpful. It's great to hear that you received excellent service while choosing your beds. Thank you for your positive feedback!

Kind Regards,
Kevin

Valutata 5 stelle su 5

2 power recliner chairs

Our overall experience from simply browsing to actually purchasing and receiving the items within the agreed timeframe was outstanding to say the least.

We would like to thank 'Simon' & 'Aaron' both of whom gave us a good deal and explained everything about the product in the store and also the two gentlemen that came and took our old product away then set up the new ones!

7 aprile 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Maz,

We're happy to hear that you had such a positive experience, from browsing to receiving your items. We appreciate your recognition of our team's helpfulness and the seamless delivery and setup. Thank you for your feedback.

Kind Regards,
Kevin

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