Harvey Norman United Kingdom - Flagship Store Merry Hill Recensioni 

Ordered a corner sofa and foot stool from harvey norman sofa was delivered but no foot stool came 2 weeks later I had to pick up inthe mean time there was a fault in a part of the sofa which they agreed to replace three months later and numerous calls later the piece was due to be delivered on the day the delivery team had wrong address and didn't wont to then deliver till next day I refused and they arrived an hour later one of the delivery drivers came moaning and rushing to get away damaged my bifold sill in front of me and then tried to deny it and then got very aggressive on reporting this i still haven't heard a word from the company although I was assured I would WILL NEVER BUY FROM THEM AGAIN .

I ordered a Hotpoint washer dryer online from Harvey Norman, upon receiving it, it was clear to see that this was not a new product and was used. Of course when purchasing a product that you are paying a couple hundred pounds for, it is expected to be brand new and saleable condition; however, this was not the case. The pipes that were provided to us released old dirty water when they were taken out of their packaging and there was water still inside the machine drum. I have tried to call the Merry Hill store and have been placed on hold for over 30 minutes and have been unable to speak to anyone. I have completed a contact form to which i was told id receive a response within 24 hours and I received no response at all. I then emailed the store and had one response within an hour and nothing for the past two days since. This is unacceptable, I would not recommend anyone to buy from here!

It was my first visit to Harvey Norman yesterday. It was worth the trip! It is a huge store with a vast selection of household items.
I was helped by Michelle, she was really knowledgeable and helped me choose a robotic Hoover and a few other items.
Garry helped me with the washing machine and dryer. Both were very knowledgeable and really pleasant to deal with.
I have become a bit lazy, shopping on line but it was beneficial to go and see and try the products . Plus the knowledgeable staff. Be assured the prices are just as competitive and no waiting for delivery on the smaller goods as it was all brought to the store from the warehouse for me.

Was fantastic customer support from Mario who was training Sophia she was professional and helpful to you mom who was buying a new phone Mario was very helpful and professional and explained all options

Macey at the Merry Hill store has been fantastic and kindly arranged the storage of several kitchen appliances prior to completion of my new flat. She has constantly been in touch to check on when I need the goods delivered, I will definitely be buying more electrical appliances from Harvey Norman at Merry Hill. Really impressed.

I went to buy an iPad for my son at Harvey Norman . I had a great experience from staff who helped me to choose the right iPad in very good price. Specially like to thank Mariah at Harvey Norman who had a great knowledge of products and helped me during the whole service

Excellent shopping experience, a great range of air fryers set out in an attractive setting. Maya the sales adviser gave really I informative advice and guidance so that I could select the best purchase for my individual circumstances. She didn’t hurry me but gave me time to make the most suitable purchase. I am really pleased with my new air fryer. Many thanks to Maya.

...outstanding service from Curtis at the Merry Hill store after we experienced a fault with an appliance. Absolutely faultless customer service :the best we have experienced for a very long time so thank you kindly and can recommend this store to anyone 👌Giles ...

Ordered some cordless vacuum cleaners online from your flagship store in Merry Hill , purchase was for my elderly parents and some of my other properties , order placed funds taken , happy customer ! ( read all terms and conditions at no point online does it state you cannot purchase more than 1 item alone ) Think again e-mail received refunded my order without any explanation whatsoever ? I called your customer support line to be placed through to TV department transferred to online orders after 18 minutes on hold to be cut off , at which this point my patience was wearing thin ! Called again some to Chris unable to give me his surname due to security reasons ? Gave him my order number asked why my order being refunded ? Basically manager stated bulk orders cannot be purchased online ! Why is that not stated anywhere ? So if I came into store can I purchase my order probably my not was the answer so if I want 7 packs of pillows for my house can I not purchase online as is a bulk order ? Or if item was it’s original £300 could I not buy it on line in bulk probably not Is this the case for all bulk purchases at Harvey Norman ? I was not even given an opportunity to buy 1 item ? Is this how your flag ship store operates ? Sadly I was looking into purchasing numerous other items in bulk from beds to furniture to electrical items which would be sadly this whole experience has put myself off and I have now reconsidered buying from your store full stop !

Really great service from Michelle who helped us pick our hoover and ninja coffee machine. She knew so much about each device. Very impressed! Thank you so much :)

the store was excellent for its choice/good assistants we had who dealt with our furniture request namely Prescious B and Hassan on saturday am, We had the furniture delivered on monday am /again three excellent assistants did their assembly job in no time /cleared up in no tme. all very polite to the customer.

We visited your store at Merry Hill recently and were served by a very professional,helpful, friendly and a knowledgeable member of staff called Aaron.He helped us with making a correct decision on choosing a sofa bed which would tick off all boxes for comfort and durability.Very pleased.Thank you,Aaron

Amy was amazing and the reason why we came back was because of her customer based support and helpfulness.
Because of this we bought a dish washer and fridge and we’ll be buying a double oven now too.

4 days ago I made contact with this company only to receive a generated email saying someone would be back in touch with me in 24 hours and as yet still had no response. I have a faulty SMEG kettle purchased from this site, still under warranty. I chased this response up earlier this morning and still have had no reply! CUSTOMER SERVICE NON EXISTENT, please be aware....

Garry and Amy really listened to our requirements. Relevent products were demonstrated. They weren't pushy and spent a lot of time with us. Explained that they could price match. We took our time doing due diligence and when we found the same product less expensive, they did indeed price match without any fuss.
Really felt like we received excellent treatment.

Michelle was absolutely amazing, she helped us choose a hoover and gave us a thorough explanation of the product. We were also given other options and recommendations, but was confident with our choice as Michelle explained very well
Thank you

The Samsung 65in S95F tv was s good buy given that it included a QS700F sound bar. Also the £100 gift card paid for some wireless headphones. I did struggle to activate the Samsung 5 year warranty on the Samsung website but a trip back to the store sorted that out thanks to Faris who had dealt with my purchases. A big thank you to him from one very satisfied customer.

Terrible service, ordered a settee in August 2025 and paid deposit. In January 2026 had to chase to see when delivery would be, after 3 weeks of chasing and no call backs,eventually got a delivery day for 14.2.26, the delivery driver came and straight away said "we have the 3 seater", so no 2 seater. Obviously, I refused the delivery as they were both ordered together so should be delivered together.
I called the store. They took delivery on 9.2.26 of just the one settee. I went in and paid the remainder and nothing was said that they only had one.
Dreadful service and very limited information from them.
Have had a refund and on the receipt is said £280 amount outstanding. I pointed out I owed nothing. The guy said it was for delivery. No Pal, you chose to send out the incomplete order, that's on you.
Find the staff very sneaky to cover themselves 🤔

Recently I purchased an ASUS Rog strix pg32ucdmr gaming monitor through the Merry Hill store. My experience has been nothing short of outstanding from them. Unfortunately the monitor arrived with a factory defect that was not Harvey Norman at fault but ASUS.

However a Lady called Abi has been absolutely amazing and gone way above and beyond to ensure this issue was resolved. I cannot thank her enough for all her hard work, She is a credit to this store and I hope the management team give her the credit she deserves.

I 100% will have no problem purchasing from them in the future and would recommend them to others 10/10