Harvey Norman United Kingdom - Flagship Store Merry Hill Recensioni 

Matthew was extremely helpful in providing an excellent service. He helped me pick out a product appropriate to my needs, and also provided good advice on accessories including a screen protector. Thank you so much!

The sales advisor Faris was a nice friendly helpful person he knew what he was selling could tell us the difference between the TV models what was good about each one so we could decide which one we preferred .

Gary and Maisie were really helpful sorting our purchases for us. The deals on offer were great and they helped us to find exactly what we needed and processed it all smoothly.

My wife and I were very pleased to meet Caleb at the Merry Hill store today. What a delightful young man. He had brilliant product knowledge and answered all our questions in a friendly and informative manner. Caleb provided what can only be described as an outstanding experience. We are delighted with our purchases and even more delighted with the service. Caleb’s team is highly recommended if you are looking for a high quality furniture purchase in the West Midlands. Thank you, Caleb.

Matthew was very happy 5star thanks

Great customer service
I went to the store for the first time wanting to buy a new TV and Bradley provided me with excellent customer service

I purchased LG TV at Merry Hill store, because of salesman: Sufail, who was considerate in his approach, and I liked that, so I bought it on the spot.

Staff have been very helpful and informative Jordan with the air fryer and Mohammed and his knowledge of TVs

Today we were helped by Macey who did a brilliant job in informing us to make a decision on which coffee machine we wanted. She took her time demonstrating and explaining the machines to us and offered us a competitive price.

Gary, Matthew and Veronika in the Merry Hill store were extremely helpful, informative and patient during my purchase of an Iphone 17 Pro Max. The customer service from them & their attention to detail was amazing, definitely will be purchasing my devices from this store from now on

It was really calm and relaxing experience. Precious was really nice and helpful, he was very polite. Generally, a really nice guy.
I would have put 6 stars but only allowed 5.

Lucy gave amazing customer service and had great knowledge of items in the store

My experience was excellent and the best aspect was sales assistant Jayden he was great from start to finish explaining the difference between products clear advice and showed a wealth of knowledge . Good choice of tv's.

Ordered 3 Italian leather sofas in August 2025 - still No delivery date as of 25.3.26! Very poor communication - been into the store every couple of weeks since December always promise to chase with supplier and get back to us but never do.
AVOID!!!!!
26.3.26 Just been informed re a mistake with a wrong code and there is no order in the system for our 3 sofa’s and the colour of leather we ordered has been discontinued! We have to choose again and wait another 24 weeks for delivery- why has it taken so long HN to tell us this when we have been into the store at least 12 times!

I didn't feel pressurised to make a purchase the assistant was very helpful & nothing seemed to be too much trouble for her.
We purchased a washing machine which the assistant took time to go through all the different programs & settings with us.This is the 2nd purchase i've made at Harvey Norman & both times i've been very inpressed with the customer service.

Knowledge of the sales person, very good . I never knew you could be measured for a pillow
I brought the pillow and since I have used it I have not had a stiff neck when I get up in the morning

Amazing Experience with great people Mario,Matt,Gab very professional and great service provided by all of them,Mario helped us out by making a great choice regarding the product I’m pleased and hope to visit the store next time as well👍

Really enjoyed shopping here! Gary was super kind and helpful – big thanks for helping me pick out the perfect new phone as a Mother's Day gift! 😊

Your service from both Precious and Maya from merry hill dudley store was exceptional. Great product knowledge, extremely polite . Thank you

I would give 0 stars if possible please avoid buying anything from this store. I bought an £900 oled monitor on the 28 February and have been having issues with it. So I took in into the store where they decided to take no care on how they treat other people's property. They decided it would be a good idea to have a member of staff hold onto the monitor for at least 20 minutes with his hands clenched on to the screen whilst he connected it to a pc in store because the stand wasn't used. This has resulted in scratches and pressure put against the bottom of the screen whilst they so called "tested" the screen. Then the monitor was eventually just placed half way on half way off a table whilst they continued to check for the fault which they clearly didn't understand what I was talking about. The store couldn't replicate the issue due to the issue not always being persistent. Store "Technicians" (Store manager ) didn't have a clue and was using Google to find out how to turn HDR on and gysnc on. In them finding no fault they decided to put the monitor back in the box and wrecking the package doing so and I know for a fact they did this because I made sure I put the monitor exactly how it was when I bought it. The cardboard that holds the monitor was ripped on both sides separating them in pieces. When on my way out the store I asked for an email to address my issues. Which I have then contacted and received a response with them explaining that the monitor wasn't mishandled by them and that it was placed on the table where it wasn't at risk of damage but then forgot to mention the fact a staff member was holding onto the monitor with his hands clenched onto the screen for 20 minutes why they checked for faults because the monitor wasn't on the stand. Then addressing in the email that there was marks on the screen and the staff had wiped them off yet when I took it out the box the hands prints where still on the screen and marks and scratches all over. And they took my monitor in the back room to put in back in the box out my view bit strange if you ask me. Please avoid at all costs they are taking no responsibility. They clearly don't know how delicate a oled screen is and why manufacturers are bringing out more and more screen scratch resistant monitors in the future to avoid scratches because of how easy they are to scratch. Store should be ashamed of them selfs how they treat their customers and other people's property I will be reporting to trading standards and contacting the consumer protection body. Be careful buying expensive items from business like this who have no care