HarvestRight Recensioni 8.554

I had an issue that was entirely a ME issue, and customer service was polite and knowledgeable and helped me get through it without judgment. The machine works wonderfully btw and I've had no further issues.

Perfect! Exactly what I needed.

“I had a mechanical failure on my vacuum pump—the cotter pin, spring, and ball bearing dropped into my oil reservoir and got sucked into the pump. It sounded like popcorn popping inside. I sent the video—they sent me a prepaid packing slip. I took it to the shippers and FedEx picked it up that day. Two days later it was at the factory in Salt Lake City. They tested it and sent it back within a week. I tested the machine and couldn’t pull under 700 millitorr. I emailed Madison and she said I had a vacuum leak ‘cause they tested my vacuum pump and it was down to 150 millitorr. When I investigated, I found I had a bad door gasket. I emailed her—she promptly sent me a brand new door gasket. I installed it and now my machine is running better than it ever has. I previously was getting 145 millitorr and now I’m pulling 126 consistently on the final dry. I’m totally happy with her service and the warranty process of my new freeze-dryer. I love my freeze-dryer and I’m freeze-drying all my garden harvest, emergency food supply, herbs, fruits, vegetables, and trying new stuff all the time. I just finished a big batch of catfish and hush puppies —freeze-dried, ready to go. So yeah, the sky’s the limit.”

Unit seems durable so far and customer service is outstanding!

I purchase my Freeze dryer in 2024. I have loved this machine. Truly my machine has never stopped running, unless I was leaving town and could not have a family member babysit a batch. Starting late 2025, I noticed issues with the machine, it was making noise and producing condensation outside the door. Finally in February 2026 I reached out to Harvest technical support to get my machine diagnosed and repaired. I immediately receiving a response. The awesome people at harvest right tech support Checked in daily. From Aureen Canubas & Jason Andrade who were prompt & started my claim, then Symon Astoveza who picked up on the claim and got me over to Victoria Clayton who met with my hubby and I via Zoom & ultimately instructed us how to deliver the freeze dryer to their repair facility in Salt Lake. Then Victoria gave me daily updates and within 1.5 weeks, my machine is repaired and I am beyond impressed with Harvest Right. I truly could not be happier.

Bought one of their machines brand new store display model at my local farm store. I got it home and had troubles with it not making enough vacuum. I did some digging and realized that it was a 4 year old machine that the distributor must have had sitting on the display that whole time, explains the price I paid! Anyway, their tech support walked me through trying a bunch of things, testing seals, etc. and finally replaced the whole unit 100% with a brand new model! I'm floored and so appreciative to have found a company that actually stands behind their product!.

Purchased the Medium sized Harvest Right Freeze drier for use in our home. We got it last November and have used it often since then. We appreciate the help that Harvest Right has given us as we have had questions. We liked it so well we puchased a second larger sized one.

Purchased this freeze dryer 5 years ago, came with all the accessories necessary to run a batch straight out of the box, the capacity is quite larger than expected, Very efficient on freeze drying times, stays fresh for at least 5 years keeping nutrition, functions flawlessly and runs automatic, well put together the material used was top grade, Versatility equals can also be used for as a vacuum sealer. Customer service is phenomenal.

We bought the Harvest Right small capacity unit a week ago and had some trouble using it out of the box. I contacted the company, and let me say, I've NEVER had such a great experience with a company a company! They went above and BEYOND, not only getting my issue fixed quickly, but making me feel comfortable and confident on being able to run my unit. Ive already ran a batch of apples, and my kids went crazy eating everything. And, my unit is the smallest but it holds a surprisingly large amount of food in one batch! If you're on the fence about getting one, just do it! Harvest Right will be there every step of the way!

We purchased a small Home Pro freeze dryer last year from Harvest Right, and we love it! We had an issue with the fan, but Harvest Right worked diligently with us to resolve the issue. The customer service is amazing.

Website easy to navigate, Ordering a simple process, placed on February 18th. Delivered into our Garage March 11th. Shipment going through customs, coming from Utah USA I live in Cranbrook BC Canada (a small town in the Rockies). . Not a mark on the shipping box! Very impressive

Harvest Right has the best tech and price point for freeze dryers.
Its the best choice

This machine is an expensive paper weight. Harvest right tech support takes months to help with the machines that break constantly (I sadly own 11 for a business). Each machine has a 3 month life span before major issues happen where you have to send the freeze dryer back to Utah to get serviced, but only after months of communication and constant rep changes due to leaving the company. Highly recommend another brand and not getting the HR.

The sales person was never in a hurry even as we spoke a couple of days ago, . He and I spoke many times even after our first purchase. We are buying a 2nd one, now for one of our daughters....same sales person. Everyone has a preference, however, we like the white surface color and we like to new large 6 tray capacity!! Way to go, Harvest Right!

We own 2 LG freeze driers.
For the most part they are good. Just pray you never have a breakdown. Each of our machines has had 5 breakdowns. There are no tech who will come work on them. You are the tech. The techs you get to work with or on the phone and they are usually watching a YouTube video to try to tell you how to fix your machine. Really do your research before you buy one of these machines.

Great unit for beginners. Purchased for my classroom, HUGE HIT!

I purchased the medium freeze dryer. It is easy to use and I have nothing negative to say about it. I bought the wifi adapter and had to contact tech support. They were friendly and worked with me in resolving the issue. I’m very happy with this purchase and would do it again.

Recent buyer of the Harvest Right freeze dryer. Been in solid us for the last 2 weeks, great product. Easy to understand instructions and product support. Large social media presence with helpful information. Great interaction with customer support, the technician very knowledgeable and patient with a new user,

Great experience and highly recommend.

Glad I finally broke down and made this purchase. Very happy with my freeze dryer. Wish I had done it sooner.