A little unnatural to purchase items like trees online without viewing, this said it was supported by good communication. Furthermore, delivery was timely, well planned and came with some great advic... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Fantastic team at Harrod Outdoors! I needed a bespoke order of trees and they were handpicked to suit my garden. There was always someone responding quickly by email or phone during the whole process... Leggi di più
Timely delivery and all 9 nine pleached trees in good shape. A big shout-out to the delivery guy, Keith, for top service. Mike Atkinson Topiary Garden
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Vivaio
- anche in
- Negozio per l'esposizione di piante
- Servizio di potatura alberi
- Vivaio all'ingrosso
- Vivaio di alberi
- Vivaio e articoli per il giardino
Scritti dall'azienda
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Informazioni di contatto
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, Regno Unito
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4,6
Eccellente
105 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Delivery took an unnecessary amount of…
Delivery took an unnecessary amount of time to arrive, to add to that; the Laurel Hedging came tightly packed in cling film, causing much breakage to the plants. Leaves were discoloured and spotted. Take your business elsewhere.
5 novembre 2021
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Risposta di Harrod Outdoors
Thank you for your feedback Cathie, and we’re sorry to hear that your experience in 2021 didn’t meet expectations. Delays and poor packaging are not acceptable, and it’s clear that the condition your plants arrived in fell short of what we aim to deliver.
Since then, we’ve taken important steps to improve both our delivery times and our packaging methods—moving away from the practices that led to issues like this. All plants are now packed with airflow, cushioning, and species-specific handling in mind to minimise damage in transit.
We appreciate you taking the time to share your experience. While we regret that we didn’t get it right at the time, your feedback has helped us do better for our customers today.
Great Experience
Needed hedging for my first house, had a lot of meters to cover so decided to go with Harrods outdoor as they were the only ones that could provide me with the amount of plants that I needed. The price was reasonable for the quality, customer service was outstanding and delivery was hassle free and fast. I was updated an hour before the delivery arrived. Love the plants and the service. Would definitely recommend!
30 giugno 2021
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Risposta di Harrod Outdoors
Thank you so much for the lovely review—and congratulations on your first home! 🎉 We’re so pleased we could help you get your hedging sorted, especially for such a big project. It's great to hear that everything from availability to delivery and service hit the mark.
We’ll pass your kind words on to the team—they’ll be thrilled to know their efforts made a difference. Wishing you all the best with your new garden space, and we’d love to help again anytime.
Thanks again for recommending us!
Sent wrong trees & wouldn’t refund
I ordered 40 x 6-7ft laurels, they price matched another quote i had for £1200. (Their original quote was £1800.00)
They advised the order would be 2 weeks.
The order didn’t show up for another 4 weeks and was finally received mid December 2020.
I was advised to get them planted immediately as they were root-balls it could damage the plant if not, so i arranged for workmen to take delivery and plant whilst i was at work.
Im no gardener but thought they didn’t look right straight away, but was assured that they just needed to flourish in the ground.
Over the next 3 weeks i suffered an unfortunate riding accident which caused me to be in hospital, then was Christmas and new year.
At the beginning of January i noticed they had lost all their leaves, so i contacted Harrods outdoors to be told they aren’t laurels but privets!!!!
They would not even consider taking them back as by now it was 3 weeks since receiving them and out of their “2 week refund period” even though due to their late delivery, meant Christmas & new year fell into this time.
Absolutely devastated that i had wasted SO much money on trees i don’t even want, they said the best they could do would be a “really good deal” on some actual laurels. They think that charging me £2400 is a really good deal, this is £640 HIGHER than their original quote!
Absolutely disgusted in this company, avoid like the plague. They may well be all polite to talk to but they have ripped me off £1200!!
You would think that even as a good will gesture they would have them back and provide a refund, or even offer me an actual good deal on the correct trees, but nope, they don’t give a toss 😡😡
20 gennaio 2021
Non scritta su invito
Risposta di Harrod Outdoors
Thank you for taking the time to leave this review. We're very sorry that your experience fell short of expectations, especially on such a significant order. Delays, incorrect items, and poor communication are unacceptable at any point in a customer journey—and we fully acknowledge how frustrating this must have been.
Although some time has passed since this was posted, your feedback remains valuable and has played a part in shaping improvements across our business. Since 2021, we’ve made considerable changes to our order verification process, delivery logistics, and how we manage and resolve customer issues—particularly where delays or errors occur.
While we can’t change what happened, we want to assure you that your experience is not reflective of the standards we hold ourselves to today. Should you wish to discuss this further or revisit the matter, our team would welcome the opportunity to speak with you directly.
Thank you again for your honest feedback.
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