A little unnatural to purchase items like trees online without viewing, this said it was supported by good communication. Furthermore, delivery was timely, well planned and came with some great advic... Leggi di più
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Scopri cosa dicono le persone
Fantastic team at Harrod Outdoors! I needed a bespoke order of trees and they were handpicked to suit my garden. There was always someone responding quickly by email or phone during the whole process... Leggi di più
Timely delivery and all 9 nine pleached trees in good shape. A big shout-out to the delivery guy, Keith, for top service. Mike Atkinson Topiary Garden
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Vivaio
- anche in
- Negozio per l'esposizione di piante
- Servizio di potatura alberi
- Vivaio all'ingrosso
- Vivaio di alberi
- Vivaio e articoli per il giardino
Scritti dall'azienda
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Informazioni di contatto
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, Regno Unito
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4,6
Eccellente
105 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
7 Photinia delivered in perfect condition
7 Photinia Louise delivered in perfect, healthy condition. Well packaged. Excellent communication. Great price for the size of plants.
Would absolutely use Harrods again
20 giugno 2025
Non scritta su invito
Risposta di Harrod Outdoors
Thank you so much for your review Ian, we look forward to helping you with your garden in the future!
Very good customer service
Very good customer service. Was kept well informed about the delivery.
18 giugno 2025
Non scritta su invito
Risposta di Harrod Outdoors
Thanks so much for the lovely review! It means a lot to us that you took the time to share your experience. We’re really glad everything went smoothly with your order — shout if you ever need anything else, we’re always happy to help! 🌱
Delivered trees much smaller than I had paid for. Avoid.
Firstly, it took over 5 weeks and 22 working days and numerous emails to get the trees delivered. I paid extra for larger trees that had trunk girth of 10-12 rather than going for the standard 8-10cm. What I received were trees with girths of 7cm. They don't even offer so small on their website!
Emailed yesterday with photo's for proof of the size along with proof of size I ordered and have heard nothing back.
It is clear these products are coming from a diiferent country. What is not clear is if they are purposly sending out smaller trees than what they are advertising assuming 80% of the customers wont complain as they had waited so long for them. I wonder if I will ever get a response from them. I will update this review when/if I do.
2 giugno 2025
Non scritta su invito
Risposta di Harrod Outdoors
Thank you for your review — we’re really sorry to hear you’re unhappy, and we’d like to get this sorted as quickly as possible. At the moment, we’re unable to locate your order due to an incorrect reference number, so we’d really appreciate it if you could email us again at contact@harrodsoutdoor.com with your name and postcode so we can investigate this properly.
We understand your frustration around the lead time. It’s something we’re actively working on as we scale up operations across multiple locations and countries. Some species do take longer to reach our customers, and while that’s a compromise, it allows us to offer a much wider range of plants grown in optimal conditions — not just in the UK, but also in Italy, Belgium, Spain, Holland, and beyond. We're proud to work with expert growers across Europe to ensure the best quality for the UK climate.
We do stock certain varieties with a 6–8 cm stem girth depending on availability and type, and we’re very sorry if you received a smaller size than expected. This certainly wouldn’t have been intentional. As with all our customers, we’re happy to review any size discrepancies and issue either a partial refund or a credit note once we’ve received supporting photos.
If your email hasn’t been picked up yet, please don’t hesitate to resend it — we want to resolve this promptly for you. Thanks again for bringing it to our attention.
Terrible customer service
Terrible customer service. Placed an order on the 24th of April and still waiting one month later. Contacted a couple of times and no one reply to my emails. Very poor service
22 maggio 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Celso,
We’re very sorry to hear about your experience and truly regret the frustration this has caused. After investigating, it’s clear that your order was unfortunately missed due to a technical issue on our end — and we also did not receive your follow-up emails to either sales@harrodsoutdoor.com nor contact@harrodsoutdoor.com, which we are now actively looking into.
This isn’t the level of service we stand for, and we completely understand your disappointment. We’ve just reached out to you directly via email to put things right as a priority.
Thank you for bringing this to our attention — we’re taking steps to ensure it doesn’t happen again.
Great experience buying through Harrod…
Great experience buying through Harrod Outdoors, they explained to us what we required and helped choose the right shrubs for our hedge. Delivered promptly and helped put shrubs into holes. Took time to explain what distance was required between shrubs etc. Thanks to Chandler and his team
23 aprile 2025
Risposta di Harrod Outdoors
Thank you so much for the lovely review! We're really pleased to hear you had a great experience with us. Chandler and the team always aim to go the extra mile, so it's fantastic to know their advice and hands-on help made a difference. We hope your new hedge thrives – and if you ever need anything else, just give us a shout. 🌿
The six bay tree hedging trees
The six bay tree hedging trees were in excellent delivered condition, perfect height and delivered on time. Excellent to deal with and kept me updated all the way.
2 maggio 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Ron,
Thanks so much for your kind words! We're really glad to hear the bay trees arrived in great shape and were just the right size. It’s lovely to know you were happy with the service and felt kept in the loop from start to finish.
Enjoy your new trees, and thanks again for taking the time to leave a review!
COURT ORDER against Harrod Outdoors…
COURT ORDER against Harrod Outdoors remains unpaid!
28 dicembre 2024
Non scritta su invito
Risposta di Harrod Outdoors
Thank you for your review. This matter is currently subject to formal legal proceedings, and we are following the correct legal process to appeal the current outcome.
As we respect the judicial process, we are unable to comment further at this time.
Harrod Outdoors is committed to fairness, professionalism, and transparency in everything we do, and we appreciate the ongoing support of our valued customers.
Wonderful product
Wonderful product , greatly exceeded expectations and wonderful value
21 aprile 2025
Risposta di Harrod Outdoors
Hi Nicholas,
Thanks so much for your lovely review! We're really pleased to hear that the privet hedging plants exceeded your expectations. We truly appreciate you taking the time to share your feedback, and we hope you enjoy your newly planted privet for many seasons to come!
The condition of the trees was…exceptional
The condition of the trees was fantastic, your time expectancy was exceptional and the driver who delivered the trees was very professional, helpful 100% to my whole experience, I will definitely order again
8 maggio 2025
Risposta di Harrod Outdoors
Hi Susan,
Thank you for the lovely feedback! We're so pleased to hear the Thuja Brabant trees arrived in top condition and that the delivery and service made the whole experience a positive one. We’ll be very happy to help again when you're ready for your next order!
OUTSTANDING
Outstanding, simply put this company have gone above and beyond from my first phonecall to delivery of my trees, once again thank you.
28 aprile 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Bailey,
Thanks so much for the fantastic review! We're really glad to hear you had such a great experience from start to finish — it means a lot to the whole team.
Amazing company very friendly staff…
Amazing company very friendly staff very beautiful plants and nice waiting area to relax and have hot beverage whilst me and the missus made a decision on plants.
15 aprile 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi there,
Thanks for the lovely review! We're so pleased you enjoyed your visit — it's great to hear the team made you feel welcome and that you found the perfect plants (with a cuppa to help decide!).
Hope to see you both again soon!
Excellent
Great choice of plants, helpful friendly staff, quick delivery
3 aprile 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Julie,
Thanks so much for your kind words! We're really glad to hear you enjoyed the plant selection and found our team helpful—it’s great to know your delivery arrived quickly too.
We’d love to help with your next garden project whenever you’re ready!
Amazing service!!!
Amazing service all round. The delivery of my plants was very fast and well packaged. Staff are very friendly and helped me figure out what I needed for my garden! Fantastic ⭐️
18 aprile 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Kaitlyn,
Thank you so much for the fantastic review! We’re so pleased to hear everything from the delivery to the advice hit the mark—and that our team could help you find the right plants for your garden.
We’ll be here whenever you’re ready for the next stage of your project!
Highly recommend
Very helpful customer service, plants delivered within 3 weeks like they stated and great quality! Thank you guys will be returning!!
17 aprile 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Sophia,
Thank you so much for the lovely review! We're really glad to hear you were happy with the service, delivery, and plant quality—that’s exactly what we aim for.
We truly appreciate your support and can’t wait to welcome you back for your next order!
Nice plants
Nice plants. Kept well informed whilst waiting for delivery.
Will use again
3 aprile 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Tony,
Thanks so much for the great review! We’re really pleased to hear you were happy with the plants and felt well looked after during the delivery process.
We’d love to help with your next project whenever you're ready—look forward to hearing from you again soon!
Fantastic company had few issues with…
Fantastic company had few issues with delivery but they sorted it . Great quality thank the team and Henry for everything they done
3 marzo 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Heidi,
Thank you so much for your lovely review! We really appreciate your patience and understanding during the delivery hiccup—and we’re so glad we could get everything sorted for you.
We’ll make sure to pass on your thanks to Henry and the team—they’ll be delighted to hear your kind words. We're thrilled you're happy with the quality and look forward to helping again any time!
Fab Service and Quality
I’ve been a trade customer of Harrods Outdoor since March 2024 and couldn’t be happier with their service. Chandler, Henry, Hugo, and the whole team always go the extra mile to ensure everything runs smoothly. The quality of their plants is fantastic, and the level of care and professionalism they provide makes them a pleasure to work with. I highly recommend them and will continue to use their services for my projects!
16 gennaio 2025
Non scritta su invito
Risposta di Harrod Outdoors
Hi Rachel,
Thank you so much for your amazing review—and for being such a brilliant customer to work with. It's always a pleasure dealing with you, and we genuinely appreciate the trust you’ve placed in us since day one.
Chandler, Henry, Hugo and the whole team always look forward to your orders and chats—you make our jobs that bit more rewarding. We’re so glad the plants have lived up to your standards and that the service has matched.
We’re excited to keep supporting you on all your future projects. Thanks again for being such a valued part of the Harrod Outdoors community!
Rubbish Packing
I ordered a potted plant on 26th Aug. It arrived on 24th Sept. - so not the world's fastest. In the box was one sheet of brown paper, one empty flowerpot, a handful of loose earth and my dried up plant. What were you thinking? You could have at least tied the flowerpot inside a plastic bag to held the soil and plant in.
Was this worth £42 - I don't think so. Only now is the plant starting to revive, so fingers crossed.
19 ottobre 2024
Non scritta su invito
Risposta di Harrod Outdoors
Hi Peter,
Thank you for taking the time to leave a review—and we’re really sorry your plant arrived in such poor condition, especially after a long wait.
The packaging and presentation you described are far from the standard we expect, and we completely understand why you felt disappointed—especially given the cost. A plant arriving loose, with minimal protection, simply shouldn’t happen. We’ve since made further improvements to our packing process for potted items, particularly around securing soil and rootballs during transit.
While we’re glad to hear the plant is starting to recover, we’d like to check in and make sure it's continuing to improve. If there are still any concerns, please feel free to reach out to us directly at sales@harrodsoutdoor.com or by calling 01603 327269—we’ll be happy to help.
Thank you again for your honest feedback. It’s reviews like yours that help us keep improving.
Amazing plants amazing service fast…
Amazing plants amazing service fast postage would always recommend them
24 settembre 2024
Non scritta su invito
Risposta di Harrod Outdoors
Hi Awat,
Thank you so much for the kind words! We're thrilled to hear you were happy with the plants, service, and delivery speed. Your recommendation means a lot to us—we really appreciate it!
Friendly staff
Friendly staff, extremely helpful and beautiful plants. Helped me out with delivery which was great
4 ottobre 2024
Non scritta su invito
Risposta di Harrod Outdoors
Hi Tricia,
Thank you so much for the lovely review! We're really glad to hear you found our team helpful and friendly—and even happier that you're pleased with the plants.
It’s always a pleasure to go the extra mile with delivery when we can, so we're delighted it made a difference for you. We’d love to help again any time!
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