⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
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We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
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Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
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Unfortunately never received was gutted…
Unfortunately never received was gutted really wanted one for ages after 4 weeks it got lost at airport but the guys give me a refund wish it came proper want one
19 novembre 2025
Risposta di Hardhatwatches
G’day Reece,
Really appreciate you taking the time to leave the review, mate — and genuinely sorry it didn’t work out the way either of us wanted.
Unfortunately your parcel was confirmed lost in transit, which is a bloody frustrating situation all round. As soon as that was clear, we offered to resend a replacement straight away, but completely understood when you chose a refund instead.
We’re gutted you never got to try the watch properly, especially after wanting one for ages. If you ever decide to give us another crack down the track, reach out and ask for me directly — happy to look after you.
Cheers,
Johnny
Hard Hat Watches
WORST customer service
WORST customer service, false advertising of dispatch & delivery times & then finally after getting my order they sent it without the extra Leather Band that I paid for. They advertise as an “Australian” company but this is absolute crap! The entire experience has been stressful & very frustrating. I heard they are a drop ship company that bring these in from Asia & uo the prices but then advertise them as “on sale” & I wanted to believe that wasn’t the case. But after what I’ve experienced I most definitely believe it. Now to wait another week for a reply acknowledging that they did not send the leather band & then wait another week after that to receive it. So much for a Christmas present! Save your money & shop elsewhere!
24 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Tiffany,
I’m really sorry to hear how frustrating this experience has been, especially with it being a Christmas present — that’s the last thing we want.
If your leather band was missing from the parcel, that’s absolutely something we need to fix properly. We don’t intentionally leave paid items out of orders, and I’d like to personally review what happened with your shipment and make sure it’s resolved as quickly as possible.
We are an Australian-owned company, and while we do use multiple fulfilment centres depending on stock availability, we take full responsibility for every order.
Please email our support team and put “FAO Johnny – Tiffany Review” in the subject line so it comes directly to me. I’ll personally step in and sort this out.
Johnny
Hard Hat Watches Australia
Risposta di Hardhatwatches
Thanks Darren — appreciate you taking the time to leave a review. Glad everything’s working well for you.
— Johnny
Good but not great
I have the Foreman model. Although it is comfortable and seems pretty rugged it does have issues.
It is impossible to see in direct sunlight and the analogue hands cover the digital time with the small and big hands when they cross. Its a poor layout really.
Apps are featureless and mostly don't work properly.
New models maybe better.
22 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
G’day Bradley,
Thanks for taking the time to leave an honest review — I genuinely appreciate the feedback.
If you’re open to it, I’d love the chance to chat and see if there’s a better option for you moving forward. Feel free to flick us an email and ask for Johnny, and I’ll personally look after it for you.
Thanks again for the constructive feedback — it really does help us improve.
All the best,
Johnny
Hard Hat Watches
Please don’t waste your money
Piece of shit I purchased one for my husband 2 weeks ago doesn’t connect to Bluetooth battery doesn’t hold doesn’t receive all apps. You can receive messages but can’t reply. Please don’t waste your money a little disappointed as they advertised a very sturdy watch my mistake all next time read reviews before I purchase anything.
15 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi,
I’m sorry to hear you’ve had issues with connectivity and battery life — that’s understandably disappointing, especially as a gift.
Please email us at support@hardhatwatches.com.au and put “FAO Johnny – Bluetooth Issue” in the subject line so I can personally review the situation and see how we can resolve it.
Johnny
Hard Hat Watches Australia
Not impressed
I bought a original hardhat watch less than 12 months ago and it stopped working a couple of months ago I was told because I used it in a swimming pool but give hard hat there due they replaced it FOC. I have used the new one for about 3 weeks now. Charged it twice and now it won’t charge up. Not impressed at all. (By the way. This one hasn’t even seen water)
20 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hey mate,
Really sorry to hear about this — that’s definitely not the experience we want anyone to have, especially after we’d already replaced the first one for you.
If the replacement has stopped charging after only a few weeks and hasn’t been anywhere near water, that’s not on, and we absolutely want to sort it out properly for you.
Unfortunately, Trustpilot doesn’t show us your order details here, so I can’t look it up from this review alone. If you could please flick us an email and ask for Johnny, I’ll personally take care of this and make sure you’re looked after.
📧 support@hardhatwatches.com
(or reply to any previous email you’ve had from us)
Thanks for being patient, and I appreciate you giving us the chance to make this right.
Cheers,
Johnny
Hard Hat Watches
The most overpriced repackaged Chinese watch
I bought this watch for $130AUD thinking I got a good deal from their "promotion". On their website, they claimed to offer a "90-day money-back guarantee" so I thought I had the peace of mind to return should there be any problems.
The first red flag I noticed was that you couldn't find the brand anywhere on the watch itself.
The second red flag was that when connected to my phone via Bluetooth, the name appeared as C20_Pro instead of the brand Hard Hat.
One of the advertised feature was that battery lasts 1-2 weeks in a single charge. However, within just a week of usage, the watch turned itself off even though there was still 40% left. Then after fully charging it, the battery drained abnormally fast from 100% to around 70% within a few hours and then to around 30% all within one day.
I asked for a refund 5 times, each time the request was dodged by a person with a single designated name "Mick" with the title Hard Hat Support Team. Extremely sketchy.
I later found out that C20 Pro is not a product of a single, major brand but rather a generic smartwatch model made in China, which costs $59.99AUD on Amazon or about $35AUD on AliExpress. If you Google C20 Pro it looks exactly the "Hard Hat Smart Watch" advertised on their website. Talk about a huge profit margin. Feeling totally scammed.
21 dicembre 2024
Non scritta su invito
Risposta di Hardhatwatches
Hi Luan,
I understand your concerns and I’m aware we’ve already been in communication regarding your complaint.
There are similar-looking products online, but we stand behind our brand, warranty and support process.
If you would like to continue the discussion directly with me, please email us support@hardhatwatches.com.au and put “FAO Johnny – Luan Review” in the subject line so I can personally review any outstanding concerns.
Johnny
Hard Hat Watches Australia
Brought 2 watches both stopped working with in days of each other
Brought 2 watches and 2 bands. Bands did not arrive with the watches as shipped directly from manufacturers in China, cheap and nasty bands.
First watch did not charge, was offered a replacement. Within 24 hrs the second watch stopped charging and would not turn back on.
DO NOT BUY. CHEAP nasty watches that do not charge or turn on.
19 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi,
If both watches failed within days, that’s obviously concerning and something I’d like to personally review.
Please email us at support@hardhatwatches.com.au and put “FAO Johnny – SF Saddle Review” in the subject line along with your order number so I can look into this properly.
Johnny
Hard Hat Watches Australia
Not so cheap rubbish!
I bought this as I work in the oil industry and fell for the marketing hype about it being indestructible.
One of the securing screws fell out before I had left the house never mind get to the harsh environment. The side buttons work when they feel like it and half the menus have disappeared.
I asked customer services for an alternate model but was refused,
But here’s a discount code if you want to buy a different model or we can replace it for the same model.
The interface is clunky, the software doesn’t talk to Myfitness pal or other similar trackers
I cannot recommend this watch unfortunately.
13 novembre 2025
Risposta di Hardhatwatches
G’day Barry,
Thanks for taking the time to leave your feedback — I’m genuinely sorry to hear about your experience. What you’ve described isn’t acceptable and definitely not the standard we expect from our gear, especially for someone working in a tough environment like the oil industry.
We understand how frustrating it is when a product doesn’t live up to expectations, and I want to be clear that we do stand behind our watches. I can see that you’ve already been added to our replacement list, and we’re organising a new unit to be sent out for you.
We’re also always open to discussing alternative solutions where possible, and I have emailed you directly to see how we can make this right.
Thanks again for your honesty — feedback like this helps us improve.
Cheers,
Johnny
Hard Hat Watches
I bought a Hard Hat smart watch and it lasted less than 5 hours
I bought a Hard Hat smart watch and it failed within hours. Despite their claim of being "Australian smart watches made to last," mine stopped working immediately after getting it wet, i had it for less than 5 hours. I reached out to customer support and requested a replacement or refund but received no reply. I previously owned a Hard Hat watch that lasted years, i was extremely happy with it. so this experience is disappointing. If you value reliability, be cautious — the marketing doesn’t match the reality.
12 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Adam,
If your watch failed within hours after light water exposure, that’s something I absolutely want to review personally.
Please email us at support@hardhatwatches.com.au and put “FAO Johnny – Adam Review” in the subject line so I can investigate what happened and resolve it properly.
Johnny
Hard Hat Watches Australia
Does just what it says it does
18 novembre 2025
Risposta di Hardhatwatches
Legend — thanks heaps for the support, Tim!
Stoked to hear the watch is doing exactly what it should. Appreciate you taking the time to leave a review 👍
Cheers,
Johnny
Hard Hat Watches
Total crap
Total crap. What a waste of money. Terrible product and a total lie on the adverts.
14 agosto 2025
Risposta di Hardhatwatches
G’day Danny,
Sorry to hear you’ve had a rough experience mate — that’s definitely not what we want for anyone who buys one of our watches.
We stand by our products and our advertising, and when something’s not right we’re always keen to fix it. If you’ve had an issue with the watch itself, our support team can help troubleshoot it or organise a replacement if needed.
I’ve reached out to you directly via email so we can get to the bottom of it and try turn this around for you.
Cheers,
Johnny - Hard Hat Watches
Watch does not work properly makes…
Watch does not work properly makes calls on it own. The screen does not work properly and jumpes from screen to screen
17 novembre 2025
Risposta di Hardhatwatches
G’day Scott,
Thanks for leaving your feedback — that behaviour definitely isn’t normal and isn’t something we’d expect from the watch.
Issues like this are usually software-related or linked to an app sync problem, and we’re normally able to sort them quickly once we take a look.
I’ve reached out to you directly by email so we can run through it properly and get this resolved for you — whether that’s a fix or a replacement.
Cheers,
Johnny - Hard Hat Watches
Hardcore fan
Me and my son both have Hard Hat Watches and we absolutely love them. The quality is solid, they feel well made, and they’re comfortable enough to wear every day. It’s been really special sharing the same watch with my son — it’s something we both genuinely enjoy wearing.
The design is tough, practical, and looks great whether you’re out and about or just wearing it casually. Everything from ordering to delivery was smooth, and the watches arrived exactly as described.
Highly recommend Hard Hat Watches to anyone looking for a durable, great-looking watch that you can rely on. We’re definitely hardcore fans.
12 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Mark,
This one genuinely made our day — thank you.
Hearing that you and your son both wear Hard Hat Watches and enjoy them together is exactly the kind of feedback we love to see. That’s what it’s about — something tough, reliable and practical that you can wear every day.
We really appreciate you taking the time to share your experience, and we’re proud to have you both as part of the Hard Hat community.
Johnny
Hard Hat Watches Australia
Risposta di Hardhatwatches
G’day legend!
Cheers for the 5 stars — bloody awesome to hear you’re loving the look of the watch. We put a lot into making ’em tough, clean and tidy on the wrist, so it’s grouse to know it’s hit the mark.
If you ever need a hand with anything, just give us a yell.
Appreciate ya!
— Johnny, Hard Hat Australi
Risposta di Hardhatwatches
G’day David,
Thanks heaps for the cracking review, mate! Stoked to hear the watch was easy to set up and doing the job without costing an arm and a leg. That’s exactly what we’re aiming for — solid gear for hard-working people.
If you need anything down the track, I’m only a message away.
Cheers for the support, legend!
— Johnny, Hard Hat Australia
Not what I thought it would be looks…
Not what I thought it would be looks like an Apple Watch not remotely like it and a mandatory sign up to a Chinese company or it doesn’t work shoved it in drawer bought an Apple Watch!!
6 novembre 2025
Risposta di Hardhatwatches
G’day Barry,
Thanks for the feedback, mate. Sorry to hear the watch wasn’t what you were expecting.
Just want to clear a couple things up — we’re an Aussie/English company, not a Chinese company mate. Our watches connect through a third-party app so all the features work properly. It’s standard across the industry, but I get how it might be annoying if you weren’t expecting it.
If you chuck it in the drawer, we’d love the chance to actually sort things out for you instead. More than happy to help you get it up and running or look at another option that suits you better.
Shoot us a message anytime — we’re here to help, mate.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
Shocking service
Shocking service. Order 28/11/25. took 1 week for any tracking, only to sit in Australia for another 5 days. Thinking plane to New Zealand ditched in Tasman Sea. No tracking. Keep coming up with excuses. Best be the best bloody watch in world.
11 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Trish,
I understand how frustrating tracking delays can be — especially internationally.
Please email us and put “FAO Johnny – Trish NZ Order” in the subject line with your order number so I can personally check the tracking and fulfilment status.
Johnny
Hard Hat Watches Australia
Had all 3 watches
Had all 3 watches
Square one has lots of apps but battery doesn't last long
Round forman has a great battery lasts forever but not at many apps
The big rig the most expensive one has bugger all apps its like a cheap budget watch maybe they should put my apps on the round forman I would of been happy with it then
9 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Melissa,
Thank you for the detailed feedback — it’s actually very helpful.
Each of our models is designed with a slightly different focus. The Square prioritises app functionality, the Round Foreman is built around battery performance and durability, and the Big Rig is designed to be straightforward and work-focused.
That said, we absolutely value feedback like yours around app balance and functionality. It’s something we continue to review as we improve future updates and models.
Thanks again for supporting the brand and trying all three — we genuinely appreciate it.
Johnny
Hard Hat Watches Australia
Too early to comment.
You are asking my opinion when I haven't even got the item yet!
10 novembre 2025
Risposta di Hardhatwatches
Hi Mike,
Thanks for your review — I’ve just checked your tracking and it shows your parcel was delivered successfully. I’ve emailed you privately with the delivery details so we can make sure everything has arrived correctly.
If anything’s missing or you need help setting up your watch, we’re here to help right away.
Cheers,
Johnny
Hard Hat
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