⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
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We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
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Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
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2,9
Nella media
482 recensioni
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Took longer than claimed delivery time…
Took longer than claimed delivery time and the fact on homepage says it's dispatched by a warehouse in Birmingham UK why was mine despatched from china and to top it off royal mail has cut the package open and stolen the watch then delivered me an empty package with bubble wrap inside. I want a refund as will never use or recommend you guys
6 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Thomas, this is very concerning to read. We absolutely want to get to the bottom of this.
We’ve checked your review details but can’t locate your order, so could you please contact me directly at support@hardhatwatches.com.au
and ask for Johnny?
If Royal Mail have tampered with or stolen the parcel, we will launch a formal investigation immediately and make sure you’re looked after.
Please reach out so we can sort this for you straight away.
– Johnny
Hard Hat Smartwatches
Took over 3 weeks to be delivered
Took over 3 weeks for delivery, said 3-5 days.
Feels cheap and not a patch on my last samsung smart watch (gen4)
7 novembre 2025
Risposta di Hardhatwatches
Hi Paul, thanks for your feedback — and I’m really sorry your delivery took longer than expected. That’s definitely not the experience we want for you.
I’ve searched our system and would love to speak with you directly so I can look into your order and help turn this around for you. I have personally emailed you I look forward to hearing from you.
Your experience matters to us, and I’d like the chance to make it right.
– Johnny
Hard Hat Smartwatches
Great support from Hardhat received…
Great support from Hardhat received replacement charger
5 novembre 2025
Risposta di Hardhatwatches
Hi Sharon,
Thanks so much for your review! Glad to hear your replacement charger arrived safely. If you ever need help with anything else, we’re always here.
Cheers,
Johnny
Hard Hat Support
HARDHAT Watches
The company promote the watch's robust design and ability to handle rough environments, I babied this watch, the screen went blank after 12 months and I was advised it was a hardware issue and offered 50% off for a replacement. No way was I spending more money for possibly another 12 months of use. Really disappointed that correspondence is online only and no opportunity to discuss over the phone. Was expecting due to the cost and their promotion of the product to last alot longer! Higher expectations for an Australian owned company, you need to back your product.
3 dicembre 2025
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Risposta di Hardhatwatches
Hi Phil,
I appreciate the detailed feedback and understand your expectations given how the product is marketed.
If your watch experienced a hardware fault around 12 months, I’d like to personally review your case.
Please email us and put “FAO Johnny – Phil Jones Review” in the subject line so it comes straight to me.
Johnny
Hard Hat Watches Australia
Yet again a complete waste of time
Yet again a complete waste of time .
As per my last review he stated her reached out to sort my order out .
Yet again a complete lie .
All I want is my order or a refund .
Wish I never ever ordered this watch .
Worse company ever .
1 dicembre 2025
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Risposta di Hardhatwatches
Hi Terry,
We’ve replied to you directly via email and confirmed that your order has already been delivered, according to Royal Mail tracking (IW287966727GB).
You can view the confirmation here:
https://www.royalmail.com/track-your-item#/tracking-results/IW287966727GB
If you still haven’t received the parcel, please contact me directly at support@hardhatwatches.com.au
and ask for Johnny. I can start an investigation with Royal Mail and help organise a replacement or refund if required.
I’m here to make sure this is resolved properly for you.
– Johnny
Hard Hat Smartwatches Australia
When i contacted hard hat watches that…
When i contacted hard hat watches that the watch hadn't arrived I spoke to Johnny and explained wat had happened the guy was absolutely amazing he got right on to it and sent me a replacement watch which arrived today so thank you Johnny and hard hat watches you guys are awesome 👍
2 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Grant,
Really appreciate your awesome review! I’m glad we could get your replacement sorted quickly. If you ever need anything else, just give me a shout — we’re always here to help.
Cheers,
Johnny
Hard Hat Support
Big rig is awesome
Ordered a watch on pre order to the UK! Arrived in very good time, the functionality of the watch and build quality is amazing and perfect for those needing a smart watch in difficult environments
1 dicembre 2025
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Risposta di Hardhatwatches
Hi Gregg,
Stoked to hear you’re loving the Big Rig! We worked hard on the build quality, especially for tough environments. Thanks for the great feedback!
Cheers,
Johnny
Hard Hat Support
It’s a scam
It’s a scam ! Cheap Chinese watch you are paying £50 plus for the box as the watch is available on Amazon for £35 or AliExpress for £15 all the adverts show it being tested to the extreme yet the warranty states the complete opposite . Warranty even states not to be used in salt water or chlorine water ( so what water can I use it in )but claims it’s ip rated? It’s just a standard cheap smart watch with no gps .
15 novembre 2025
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Risposta di Hardhatwatches
Hi Mark,
Thanks for taking the time to leave your feedback — I’m really sorry to hear about your experience.
I’ve actually just emailed you personally so I can sort this out directly with you. Our goal is never to leave anyone unhappy, and I want to make sure you get taken care of properly.
A couple of quick clarifications too:
Our newest models do include Built-in Dual-Band GPS, so there’s no need to take your phone on runs or hikes.
There are cheap imitators using our designs and marketing on Amazon/AliExpress — we understand the confusion and we’re working to combat it.
Please check your inbox when you can — I’ll make sure we get this fully resolved for you.
– Johnny
Hard Hat Smartwatches Australia
Rectified
Update I did have a reply from my initial review and I must say the man who took over was brilliant and more than resolved my initial complaint
Can’t really give 5 star as my initial review was so low but has been rectified and I’m happy with it.
Terrible. Sold as indestructible - broke within a few months customer service is unprofessional- finally got a replacement and that has also broke which is now past ‘6 month guarantee’ so won’t do anything about it. The replacement was sent from china. Cheap and poorly made do not buy
28 novembre 2025
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Risposta di Hardhatwatches
Hi Rebecca,
Thanks for sharing this — I’m really sorry for the trouble you’ve experienced. That’s definitely not the standard we want for anyone.
I’ve tried to locate your order under the name “Rebecca Graver” but wasn’t able to find it, so I’d really appreciate the chance to fix this personally for you.
Could you please email me directly at support@hardhatwatches.com.au
and ask for Johnny?
I’ll look into your warranty, the replacement, and make sure you’re properly looked after.
Thanks for giving us the chance to turn this around.
– Johnny
Hard Hat Smartwatches Australia
I had an issue with my watch
I had an issue with my watch , sent an email , within a few hours Johnny responded . I replied with details and he came back almost immediately with a replacement watch will be sent out asap . Next level service from a company that is another country from me . Definitely a 5 star experience from me .
26 novembre 2025
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Risposta di Hardhatwatches
Hi Rene,
Thanks for the amazing review! Happy we could get everything sorted quickly for you. If anything ever comes up again, don’t hesitate to reach out — we’re here to help.
Cheers,
Johnny
Hard Hat Support
I have not had any updates on my watch
I have not had any updates on my watch, don’t even know if it’s going to turn up. The support team are nonexistent as send a few emails and haven’t heard back. Not very happy as I’ve paid money and haven’t experienced anything good with regards to letting me know when it will arrive
ORDERED ON 15 NOVEMBER
26 novembre 2025
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Risposta di Hardhatwatches
Hi Angus,
Thanks for leaving a review — I’m really sorry to hear you’ve been feeling left in the dark about your order.
Just letting you know that our team has already emailed you with your tracking details, but it looks like you may not have seen it yet. Sometimes these messages end up in spam or get filtered out.
Your order #12230 has been processed and is already on the way, and we’ve sent the tracking link through to you.
If you didn’t receive the email or need any help at all, please email support@hardhatwatches.com.au
and ask for Johnny — I’ll personally make sure everything is sorted for you.
Cheers,
Johnny
Hard Hat Smartwatches
I purchased two watches on the buy one…
I purchased two watches on the buy one get one free offer and gave one to my work colleague neither of them will charge so it was a waste of £100 I have decided to buy a garmin instead
Really disappointed would not recommend
7 novembre 2025
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Risposta di Hardhatwatches
Hi Martin,
Thanks for sharing your experience, and sorry to hear you’ve had trouble with the charging — that’s understandably frustrating. We definitely want to get this sorted for you.
If you can please email support@hardhatwatches.com.au
and ask for Johnny, I’ll personally help you.
Appreciate you giving us the chance to fix this for you.
— Johnny
Hard Hat Smartwatches
Great watch
Great watch. Great functions. Easy to use and lasts ages! Also a great company. My screen protector cracked within the first 90 days and they replaced it, no issues!
Highly recommended 👌
26 novembre 2025
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Risposta di Hardhatwatches
Hi Rachelle,
Thank you so much for the kind words.
I’m glad you’re loving the watch and that our team was able to sort the screen protector quickly for you — that’s exactly how support should work.
We really appreciate you recommending us and taking the time to leave a review.
Johnny
Hard Hat Watches Australia
Not a good experience
Brought my husband one of their watches 10 months ago. we had problems from the start and they always come back with no try this try that. Now we only have white blank screen. I do not recommend. Id rather stay with Garmin and pay for what I get.
26 novembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi there,
Sorry to hear about the white screen issue — that’s definitely not how it should perform.
Please email us and put “FAO Johnny – White Screen Review” in the subject line so I can personally review your order and see what we can do.
Johnny
Hard Hat Watches Australia
Risposta di Hardhatwatches
Hi Fenton,
Thanks for the review! Glad to hear everything arrived on time and in great condition. Enjoy the watch!
Cheers,
Johnny
Hard Hat Support
Risposta di Hardhatwatches
Hi Gerald,
Thank you for the great review! Happy to hear the watch is exactly as described and that you’re enjoying it.
Cheers,
Johnny
Hard Hat Support
The watch never hardly got to last till…
The watch never hardly got to last till 12 mid day as the time kept dropping off and out of sync I work in horrible conditions I’m sorry it didn’t stand the test lovely looking but not as durable as previously stated
24 ottobre 2025
Risposta di Hardhatwatches
Hi Chris,
Thanks for taking the time to share your feedback, and I’m really sorry to hear your watch hasn’t held up — especially with the battery dropping out by midday and the time going out of sync. That’s definitely not what we expect from the Big Rig, especially for someone working in tough conditions.
I want to make this right for you. I’ve already reached out to you directly via email so we can sort out a replacement or refund — whichever you’d prefer.
Thanks again for letting us know, and I hope we can turn this around for you.
Johnny
Hard Hat Australia
Watches came on time thanks.
22 ottobre 2025
Risposta di Hardhatwatches
Hi Ronald,
Thanks for your review! Great to hear your watches arrived on time. If you need anything else, we’re here to help.
Cheers,
Johnny
Hard Hat Support
Faulty watch
I ordered a watch last November 2024 for a Xmas pressie and it got lost so finally got a replacement in mid February after going back and forward with emails received new watch and my husband got literally 3/4 months b4 battery started to drop took weeks for a response then to say the 6 mths gaurentee was up so couldn't get it replaced I was so annoyed by it all that I wrote a review on here and straight away I got a response saying they were going to sort it for me that was September past
I asked for a refund and got talked into waiting till end of October for their new watch that was being launched so I agreed but since then I've sent at least 7 emails asking if it has been sent and absolutely nothing back no responses at all I am disgusted with the hassle and wished I'd just took the refund as it now nearly 1 yr since I paid for the original watch and out of that my husband got around 10-12 wks out of the watch which is a disgrace considering the price I paid I wld not recommended this business to anyone just disgusted
19 novembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Ruth,
I’m really sorry for the experience you’ve had — reading your review, it’s clear we’ve let you down, and I completely understand your frustration. You’ve been waiting far too long for this to be resolved, and that isn’t the level of service we aim for.
I also want to apologise personally for the lack of recent replies. I’ve been away from work due to two family bereavements only a week apart, and that led to unexpected delays in getting back to you. That’s an explanation, not an excuse — you deserved better communication from us.
The good news is our new model has finally arrived, and I’ve just emailed you personally again so I can confirm your address and get one shipped to you straight away. As soon as I hear back from you, I’ll organise the dispatch immediately.
Thank you for your patience, Ruth. I’m truly sorry for the hassle this has caused you and your husband, and I’m committed to getting this sorted properly.
— Johnny
Hard Hat Australia
Wow to the Product and Team.
Wow to the Product and Team.
Every Stage of the Process is Great!
Positive Communications with my enquires.
Could not ask for better value for Money and Service is second to none!
Winning Formula! Do not know if there is any room for improvement and then you brought out a better watch.
I will find out how bulky it is soon, then let you know.
I am attracted to the Rectangular Screen.
.
The New Big Rig has all that I could ask for in a Watch?Device.
...
Maybe add a laser cutting beam to go through reinforced bars or rope, incase I get captured by a deadly bad person and need to break free. Too much to ask?
...
Happy Days Hard Hat Team, Great Job All Up!
Grateful to know you are out there for the Benefit of Many! Keep Up the Great Work!
Excited to see, what is coming next!!?
19 novembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Robert,
Mate, what an absolute cracking review — this honestly made the whole team smile!
We're stoked to hear you're loving the Big Rig and that the whole process felt smooth for you.
And the laser-cutting escape beam… look, never say never 😅
If we ever add “James Bond mode” to a watch, you’ll be the first to know!
Really appreciate the support, the humour, and the good vibes. Enjoy the Big Rig, and we’ve definitely got more exciting stuff in the pipeline.
Cheers,
Johnny & the Hard Hat Team
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