Happyrooms.com Recensioni 106

I tried to book accommodation in Abu Dhabi and Happy Rooms had no problems collecting the money off my credit card. I received no booking number or confirmation and when I phoned the hotel they had no idea about my booking. Then I log onto my banking today and someone in Dubai is buying food with my credit card- very unusual considering I am not in Abu Dhabi. Needless to say - wouldn't book with Happy Rooms - unless of course you would like your credit card stolen - in which case go ahead!

We booked a hotel stay at Novotel Mitt Berlin, Happy Rooms collected the credit card company yet did not make the reservation. When we phoned the hotel we were told there was never any booking made on our behalf by Happy Rooms. Additionally the hotel was sold out. Now We have to alert our Credit card company.

So, we are not just shy of one month since booking with Happyrooms.com and still there is no resolution to our booking at the Ibeostar Grand Hotel in Mexico with Happy Rooms. To date, not once has an actual manager or supervisor contacted us via e-mail or telephone to discuss this matter, but they have had our money since the booking.

Happyrooms.com general staff....please, DO NOT write on this site how sorry your company is, or how hard you are working on our case, as Happyrooms.com has only tried to offer us two very substandard options to switch over to, and we have refused. It is laughable how awful the customer service has been, so what can a consumer do?!?

Well, we have issued a complaint with the BBB, as Happyrooms.com is owned by Emerging Travel, based in the U.S., and we have issued a complaint to the Bureau of Consumer Protection in the US. In addition, we have contacted Kiril Makharinsky (owner of Emerging Travel) and Artem Kubatkin (Ostrovok who is also affiliated with Happyrooms.com), via LinkedIn. We have even reached out to some popular mainstream travel magazines, both online and print to discuss our story, especially given how much online vacation booking has increased. We will continue to update our post here, plus on Sitejabber and other social media until this gets rectified accordingly.

Finally, we also had to be proactive, and alerted our credit card company that the credit card transaction is for a payment on a product which we did not receive, which we will move forward with as a fraudulent charge and let the credit card company do what they need to do, if need be.

The only solution Happyrooms.com is to stop these bait-and-switch tactics you are employing. Stop blaming your partners....stop blaming the database, or any other technical glitches and simply owe up to what you have advertised and what clients have purchased, and deliver the product to your customers like any other reputable company would do.

To others who may book with Happyrooms.com, we highly recommend that if you do make an online booking, call the hotel you booked and ensure they have your booking for the correct stay, room category and that it has been paid for. Honest online reviews are one of the powerful ways we as consumers can hold companies like Happy Rooms to be accountable. So Happyrooms.com, are you going to provide us with the product we purchased---you've had 25 days so far to do so?!?

For those of you who don't know, here is what happened to date with our booking....

On September 9, 2016, we booked a two-week stay at the Iberostar Grand Hotel Paraiso (adults-only, all-inclusive resort) in Mexico via the website happyrooms.com. We received a confirmation of the booking AND the actual hotel voucher, which clearly states the name of our hotel that we booked: the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase. (see previous post on 9/26/16)

As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that they unfortunately did not have a reservation for us at the Iberostar Grand Hotel Paraiso (as per the booking we made), but rather, that our reservation was at their much lower-end family-friendly property, the Iberostar Paraiso Del Mar.

Subsequently, we sent an e-mail to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of the Web pages during our online booking process and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms "realized" that they sold us the room at a cheaper price than they had intended to (OR, they knew exactly what they were doing and this was a 'bait and switch' tactic).

Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happyrooms and many phone calls made. Their common response is that they are working with their partners to find an acceptable solution. One e-mail response stated that their partners presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. We have repeatedly asked to be put in contact with a manager to remedy this situation. This request either gets ignored or we are told that "the manager is currently on the phone" but will be in touch. Not once were we ever contacted by a supervisor or manager via email or phone regarding this booking. They obviously don't care about the reputation of their business or what we are going through.

Finally, more than two weeks after our initial contact with Happy Rooms about this problem, and after putting pressure on them to come up with a resolution by September 28, they came back with this email message:

Dear Sandra and Chris!

We have received reply from our partners.

Unfortunately, they were unable to relocate your reservation to Iberostar Grand Hotel Paraiso and offered 25% refund for your reservation if you agree to stay in Paraiso Del Mar Hotel.

On our side we can try to find another hotel for you to stay in Playa del Carmen.

Please take our sincere apologies for the inconvenience caused by the mistake, that occured on our partner's side.

Our response to them was that this solution is completely unacceptable that this appears to be a "bait and switch" tactic by Happyrooms, and they cannot pass the responsibility for this mistake in pricing to their "partner" and leave us with a room in a hotel we did not purchase. We booked our hotel with Happyrooms so the responsibility for rectifying this situation rests on the shoulders of Happyrooms. We are still shocked that they are blaming their partners, and that they believe this is a sufficient excuse and now they are trying to wash their hands of it.

We did not enter into contract with their "partners" when we made the purchase and we could care less whose fault it is on their end. We entered into a contract with Happyrooms and expect them to honour it We also noted to Happyrooms that the alternative hotel they are now trying to send us to is a FAMILY property, not an ADULTS-ONLY property as per the one we booked. The alternative hotel is also much cheaper than the hotel we had booked.

We have now involved the Better Business Bureau (U.S.) and the Bureau of Consumer Protection. After booking this hotel for a certain price and being issued a hotel voucher for that hotel and that price, it is Happyroom's responsibility to honour it. A reputable company would not come back to a customer to say they charged the wrong price by accident AFTER they had issued the hotel voucher and charged our credit card in full, and also offer a much lower end alternative hotel. One will notice the form responses by a Happyrooms representative on this Sitejabber review site. We do not want a pre-scripted form apology response...ACTION ONLY is required.

We will keep all readers apprised, and we warn you all, that should you chose to use Happyrooms.com, you should check your reservation with the hotel immediately to ensure it exists and it reflects what you booked.

It's a rip off.
I had booked a room in England.
They took the money from my account and booked me a room in INDIA!!
Like seriously??
Never ever trust on this site.
Ps
I had booked trough HOTELSCOMBINED.
My reservation number is NH4108136068806

I have been using Happyrooms for a while now, and I've always had a wonderful experience. Their customer support is good too. And they provide better deals, than any other websites, keep growing!

Please dont book with Happyrooms.com.

I booked and fully paid for Sheraton Waikiki and when I contacted the Hotel to organise a cot for my son I was surprised to find out that there was no such booking in my name for this Hotel and my booking was for another cheaper Hotel.

After weeks on the phone with a thousand of different people they kept saying "we are checking with our partners to fix the issue" nothing was done and we lost money and it ruined our holiday as we saved money to stay on Sheraton.

They need to go out of business asap.

Please contact me if you like more details

she was very kindly and make sure what I want. so I wanna use this website again thanks :)

I went onto Hotelscombined.com to look at apartments for my holiday in Whistler and stumbled across a very cheap deal on a hotel that was right at the ski lift. The other companies were advertising it for around $1300 for 3 nights and happyrooms were advertising it for $606.
I decided to ring the hotel in Whistler directly and verify this and they said the room the website was offering didn't even exist! So I was so lucky I didn't book this and had some common sense because the hotel said we've never had anyone come here book through that website and quite frankly advertising the room for $700 cheaper is very concerning.

I'm very grateful I looked at these reviews and did some of my own investigating because I believe that I would have lost $600. Please think twice before booking with this company!

Two weeks ago, we booked a two week resort hotel room stay at the Iberostar Grand Hotel Paraiso (adults-only luxury) in Mexico via Happy Rooms. We received a confirmation of the booking and the hotel voucher, which clearly states the name of our hotel as the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase.

As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that we are not booked at the Iberostar Grand Hotel Paraiso (as per the reservation we made) but rather, we are booked at their lower-end family property, the Iberostar Paraiso Del Mar.

About a week and a half ago, we wrote to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of some of the pages of the hotel reservation and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms realized that they sold us the room at a cheaper price than they had intended to.

Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happy Rooms, and while they have been good in responding and have been pleasant to deal with, their common response is that they are working with their partners to find an acceptable solution. One email response stated that their partner presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. Kudos again to Happy Rooms for not agreeing with this being an acceptable way to proceed.

However, we are losing our patience over the fact that we have also called several times and emailed several times to be put in contact with a manager or the one person dealing with our file, so that there is continuity and that we would at least feel that we are getting the personal attention that this situation merits. This request by email gets ignored or we are told that "the manager is currently on the phone". But we never do get an email or call back from the manager. We do not feel that this situation is getting any proper attention when our emails keep getting responded to by different customer support agents.

A reputable company would not sell something to a client at a certain price, provide a receipt and hotel voucher for it, and charge your credit card for that purchase, and then turn around and not honour that purchase, or cancel that purchase without your authorization from us to do so. We certainly have high hopes that Happy Rooms can demonstrate that it is a respectable company and honour what we purchased.

We hope to get back to you all here with an update that this has been rectified promptly and to our satisfaction.

Sandra and Chris

UPDATE:

Later that day that we posted this review, we received a phone call from Happy Rooms to tell us that they are working with their partners to get us a room at the hotel we booked. They said they would have an update (and hopefully a resolution) for us within 24 hours. Today is 3 days since that call, so we called Happy Rooms. Again, we got a customer service representative who is not working on our file. We again asked to speak to the person working on our file. Again, no one we can speak with but "someone" will get back to us within 24 hours (we won't hold our breath). We are frustrated with the fact that we are not able to speak to one person working on the case who can give us some continuity and make us feel that we are getting some personal attention on this matter. We reminded the telephone support person that we booked on September 9, and alerted Happy Rooms on September 15 about the problem with our booking, so Happy Rooms has now had 12 days and has not resolved this at all. We are losing our patience as 12 days has been plenty of time to resolve this matter and it certainly has us questioning as to whether or not anything is really being worked on. Happy Rooms, we are expecting a resolution to all of this by September 28.

We hope to come back with a more positive review of Happy Rooms once this gets resolved.

Sandra and Chris

They are excellent in services. Provide good information as per customer requirement

Two weeks ago I used this service to book a hotel. Last minute, I had to change the booking to a later date and was worried it would be a big hassle. Fortunately, the rep I spoke to on the phone had no problem changing my dates for me. I called the hotel desk just to confirm everything was properly switched and it was. Good experience.

Good sevice, would recommend

It was fast and very easy. Nice chat Support even when I screwed up at the beginning. Thanks

I did a booking in this website and they never pay my reservation to the hotel. When a arrive i did not have a reservation and they charge me again. I lost $450 dollar. Please do not use this web is a FRAUD from the UK.

The rates I got were phenomenal, but then I ran into a few glitches. Kudos to the support team to get my booking back on track!

I booked a hostel on this web but I got email of other hostel reservation. Two hostel are different and in totally different nation!!! Customer service help me to solve this problem. I feel better but I believe this company should do something to improve website and have customer service to work quickly.

Booked hotel in blackpool 3 weeks ago for 16th sept. This was no deposit pay on arrival. Today have had email if donot pay if full. The owners of the propert are apparently going to give to some one else. I have 24 hours to pay or cancellation from there end. Talk about change the terms and cos when they want. First time i used them and last go to booking.com

I recently made a booking through Happyrooms 14 days ago for the
Silverland Sakyo Hotel & Spa. The booking is for 3 days from the 08/09 until the 11/09. Today I received a call from Happy Rooms telling me there was a 'Technical Error' and they booked the Silverlake Hotel & Spa, which is part of the same company but a different hotel. Extremely frustrated I cancelled the booking and now have 3 days to book another hotel (BTW most of the hotels are either BOOKED OUT or expensive). All I received was apology for their stuff up and thats it. Now I am really upset and without a hotel! Thanks HAPPY ROOMS for stuffing up my holiday!

I made a booking for the first time with Happyrooms and they sent a confirmation. However, on it it did not have the price I paid. I called their customer service who have informed me that they will not release that information. I need a receipt to have the costs reimbursed by my work. I am so angry! The Hotel will not provide me with a receipt because it was paid through Happyrooms. Do not fall for this company! I don't know why they won't release a receipt with the cost I paid on it.

Edit: to the reply by Happyrooms: my reservation number is 20968129. If you pride yourself on the service you provide you should consider releasing receipts to customers and reviewing those who answer your phone calls. I called on 03 September to your helpline to try to get a receipt. The person at the other end refused to give me one. He put me on hold twice for long periods of time. Eventually, when I really pushed for a receipt, he said that the only way your company will give a receipt is if I write a letter requesting it. I immediately wrote one and emailed it to the email address he gave me and have not heard back.

Edit: I heard back from HappyRooms 9 days after I had sent the email asking for a receipt as a response to me posting this complaint. They have finally given me a receipt. They asked me to edit this review with an update.

Happy Rooms are taking advertised hotel prices, inflating them and then discounting them to give the impression of huge discounts. Even after the discount they are adding on a price increase without the knowledge of the hotel in question. We know this is happening as we are a hotel and have not given permission for Happy Rooms to advertise our property. This is almost certainly illegal, is certainly sharp practice and we are attempting to find out where they are getting are getting our information from. We definitely intend to take action on this.