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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Absolutely fantastic customer service. I contacted Happy Houseplants about a query with my order and Emily couldn’t have been more helpful. She replied quickly, was incredibly friendly and sorted ev... Leggi di più

Valutata 5 stelle su 5

I was gifted a prayer plant which arrived on 3.9.26. When it arrived some of the edges of the leaves had brown tips already and new leaves that were pushing through were already dried and dea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am like a walking billboard for Happy Happy Houseplant! I tell everyone who likes plants that this is thee bomb for houseplants. I water my indoor plants every week and they are so receptive to stea... Leggi di più

Valutata 4 stelle su 5

I bought an aspidistra from you earlier this year. He arrived in perfect condition and Albert now lives in my conservatory in a large 'ugly chic' pot which a friend gave me because she thought I'd hat... Leggi di più

Dettagli dell'azienda

  1. Vivaio e articoli per il giardino
  2. anche in
  3. Negozio per l'esposizione di piante
  4. Servizio di arredamento verde per interni
  5. Vivaio

Scritti dall'azienda

Beautiful large and small plants delivered to your door. Let's Grow Together....


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

289 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(289)

46 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Really good experience

I ordered a silver band maranta and a plant rescue box and I’m super happy with them!

The maranta was nicely packaged and has arrived healthy, albeit in a bit of shock from being in a box then a new environment, but healthy roots and leaves and really beautiful plant.

Now the rescue box. I was obviously nervous as you don’t know the condition they will arrive in, but I got 4 (!!!!) great plants, one of which is in perfect condition, so must have just been leftover rather than “damaged”. I also got a wishlist plant which 2 cuttings are perfect, 1 was dead but this is expected and doesn’t impact the health of the other two cuttings.
The cactus I got needs some TLC, but is still healthy and green and definitely with a bit of care will thrive!
Lastly I got an amazing type of philodendron, which looks pretty healthy, just need a bit of extra care and was worth more itself than what I paid for the whole box!

Really pleased with the whole shopping experience, I’ve never ordered plants online and will definitely come back. Also a plus that the packaging is all eco-friendly, including the tape.
I’ve had contact with Emily twice who is lovely, definitely recommend reaching out to them with any questions.
And definitely recommend the rescue box-give a good home to some plants that need it!!!

21 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Lovely Experience!!

I recently ordered from Happy Houseplants and it was a lovely experience!
The shipping was really speedy, and despite my worries the plants came so carefully wrapped up and in perfect condition despite their roadtrip.
The quality is a step above the rest!! Thankyou x

4 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Super service & quality

The plant arrived earlier then expected. The packing was really good & plant arrived in good condition. Really cannot find any reason not to give 5 stars.

9 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Finally received my parcel after a…

Finally received my parcel after a fortnight. Obviously those plants are dead now with black leaves and stem.
With those plants , I have also received a car headlight. Hurray!
Clearly, it's my fault that company couldn't find my address and I didn't communicate with them about that.Obviously , company and the owner has no responsibility to call or contact or drop a mail to customer asking them more details of address.
Took me 30 minutes to get to speak to someone to collect the headlight.
It's things like this which ruins your day!.

It's pure laziness on part of company Ans owner to unable to locate address even if it's new build. I have had nearly 15 deliveries from different companies and they all manage to locate the house , if not they gave me a ring!

Plus, if you call them to make a complaint, you can't it's the sender only who can make a claim. But clearly, in eyes of happy house plants, it's me who is the culprit.

Wouldn't recommend the company to anyone. Terrible delivery is one thing, rudeness is other thing,but neither do those plants look like anything like pictures.

31 maggio 2023
Non scritta su invito
Logo di Happy Houseplants

Risposta di Happy Houseplants

Hi Ankita, we are very sorry you are struggling to receive packages to your new address. We understand it must be very frustrating. As advised we updated the postcode you originally used on your order to a new postcode and arranged redirection on your behalf, and the parcelforce team kindly spoke with the building team at your location to locate your address after trying three times previously to locate you. We thought that was great support and service from the parcelforce team, they worked hard to get you your packages. We don't sell head lights - that's a different company all together, assume struggling with the same issues.

Valutata 5 stelle su 5

Great service from the company

Great service from the company. No problems placing order, shipped faster than expected, prompt with tracking information and when dealing with the customer support, they were very helpful. No hesitation in ordering from them again.

4 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Lovely plants, quick delivery

I ordered 2 plants from Happy Houseplants and they both arrived quickly, and are still looking very healthy months later. I'm very pleased with the great service and will definitely shop there again.

9 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Brilliant!

I bought a beautiful, unusual, ultra healthy perfectly packaged Begonia. Thank you so much Happy House Plants, I would definitely recommend and use the company again.

3 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service!

Great customer service!
I managed to enter the complete wrong postcode for delivery, didn't realise until it tried to be delivered. Happy Houseplants were really quick to respond to my email and sort the issue with the courier for me.

24 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Wonderful service, super healthy plants, carefully delivered

I've had 3 buying experiences with this company, and they always make sure the plants are safely packaged and hydrated. Plants consistently arrived healthy.

The plants, ranging from a Norwich island pine , Swiss Cheese Plant, Philodendron Birkin White are super.

Customer service are even better than their plants. Always kept me informed and open to questions/challenges.

Buy your plants from this company.

22 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service and beautiful Plants

I purchased a very beautiful and unusual Begonia houseplant. Customer service was fantastic- I received advice on how to look after this lovely plant to ensure it stays healthy and grows well as I usually manage to kill houseplants!

I will definitely buy from Happy Houseplants again. Thank you

19 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Purchased two Portulcaria Afra

Purchased two Portulcaria Afra. One mature and one smaller variegated.

Ordered and the following day I received a call to say as I was local to their premises and due to cold weather they would deliver personally.

Excellent communication and personal touch. Plants arrived yesterday evening and are in beautiful condition.
These plants are delicate and very sensitive to watering, temperature and light and so was worried about delivery through a courier.

Thank you so much Happy House Plants.

9 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Unhappy houseplants

I purchased a Draceana reflexa ‘Song of India’ in November that cost me £124. When I unboxed it the plant looked to be healthy but I was shocked to see the soil was soaking wet in the pot. It then started to slowly lose its leaves. I then decided to inspect its roots and noticed the roots were all completely rotten!

Obviously, the seller caused this by watering the plant before putting it straight into a box in November (during a cold spell). I never watered the plant myself as the soil never dried out from being saturated on despatch.

In hindsight I would have checked the roots immediately, so I could have contacted the seller straight away. However, I did not inspect the roots as I didn’t expect a newly purchased plant to be sent to me with root rot and didn’t want to shock the plant in a dormant season, so I didn’t find out until it was too late.

I would never recommend Happy Houseplants. An experienced seller would never heavily water a Draceana immediately before shipping it in a box in November. I should have seen this as a red flag.

2 novembre 2022
Non scritta su invito
Logo di Happy Houseplants

Risposta di Happy Houseplants

Hi Cath, We are so sorry your plant has died, it is always so disappointing. We delivered a beautiful mature, healthy plant in the first week of November that was growing well for several year's and you are leaving this review in February the following year after looking after this tree for over three months. You have not contacted us for any help or advise during this period so it's difficult to advise what has gone wrong but please do give us a call and we will see what we can do to help you. The plant may still be recoverable with the right care.

Valutata 5 stelle su 5

Bought an aglonema (pink star variety)…

Bought an aglonema (pink star variety) and was delivered within 48 hours and wrapped and packed incredibly carefully. I once bought a plant on line from M&S and it arrived absolutely battered! so thumbs up from me to this company, would buy again.

26 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

A Happy Customer

Bought a Dypsis palm, came smaller than expected but in very healthy condition.

They wrapped up the plant with such beloved care. And they made an effort to deliver ahead of the promised date upon me writing to them as to my travel schedule.

I have lots of exotic plants big or small in my Asia home and let me tell you this experience in London is one that will keep me buying from them from now on.

18 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Marvelous Mexican Fortune Tree…

I bought a 190cm Mexican Fortune Tree (Pachira Aquatica) back in November 2021, and I was really happy with the customer service then, and even more so in recent months with their ongoing customer support. I was concerned the plant wasn't responding to my efforts, so I reached out, and they talked me through my current regime, and suggested changes. 2 months later the plant is thriving again, and looking fantastic!

9 gennaio 2023
Non scritta su invito

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